Account Query
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Account Query
How can I check whether I am a Corporate Super Administrator?
If you are a CSA, you will have access to additional functionality within your Centtrip account
Continue reading →How can I check my account fees?
You can check your account fees within your account.
Continue reading →How can I view a list of my expiring cards?
You can check your card expiry date(s) within your Centtrip account.
Continue reading →How can I download my Cardholder Labels to use as Corporate Labels?
Save time when creating Corporate Labels, by using your existing cardholder labels.
Continue reading →How can I make a batch payment using CenttripNow
Send and receive free, instant payments to/from any other Centtrip account, in batch.
Continue reading →What type of business registration documents can I provide for my Centtrip application?
Continue reading →How do I switch between my Centtrip accounts?
If you manage multiple Centtrip accounts across one or both of our platforms, Centtrip UK and Centtrip Global, you can access them all using the same login details, website URL account.centtrip.com, and app.
Continue reading →How do I submit an application to open a Centtrip account on behalf of another organisation?
Continue reading →How do I specify whether an administrator has corporate-level or account-level access?
Continue reading →How do I approve payments?
If you are authorised to approve payments, you can review and approve or reject payments directly within your account in a couple of clicks.
Continue reading →How do I accept a CenttripNow invitation?
CenttripNow enables funds to be transferred instantaneously between connected Centtrip accounts, completely free of charge
Continue reading →How do I authenticate via the API?
Learn effective methods to authenticate using the API for secure and seamless access to your data.
Continue reading →How do I set up my card endpoints?
Learn how to retrieve card details, view card expenses, access receipt information, and use filtering and pagination options available through the Card Endpoints.
Continue reading →How do I set up my account endpoints?
Learn to configure and manage your account endpoints efficiently for seamless integration.
Continue reading →What are the standard card usage fees?
Discover typical fees associated with card usage, including transaction charges, foreign exchange fees, and annual costs.
Continue reading →How do I move funds from my FX holding accounts to my USA Centtrip account and cards?
Continue reading →Where can I find out more about Centtrip’s Inactivity Fees?
Find our more about how our inactivity fees are charged and how to avoid them.
Continue reading →What is CenttripNow and how can I use it to make instant payments?
CenttripNow enables funds to be transferred instantaneously between connected Centtrip accounts, completely free of charge - 7 days a week, day or night. To use this service, all you need to do is connect the relevant accounts via the CenttripNow network.
Continue reading →What are Centtrip's standard account and card fees and limits?
Find all the information you need relating to Centtrip's account and card fees and limits
Continue reading →What are the API integration environments and base URLs?
Discover key API integration environments and essential base URLs to streamline your development process.
Continue reading →What card types are available with my Centtrip account?
Depending on your platform, there are different card types available to suit your requirements and preferences. The Centtrip Global platform offers the widest range of card options.
Continue reading →How do I set up alerts?
Set up a variety of custom alerts and choose who receives them to ensure you can stay one step ahead of any potential issues, before they happen.
Continue reading →How do I close a Centtrip card?
Authorised administrators can close cards within their account, from the card management screen.
Continue reading →How do I make a payment?
Make secure and cost effective payments within seconds and without limits.
Continue reading →How do I make a batch payment?
There are several options for sending a batch payment, depending on your requirements and the platform you are using.
Continue reading →How do I make a batch payment with FX?
Make hundreds of multi-currency payments in one go with Centtrip’s FX Batch Payments.
Continue reading →What does it mean if a card spends from a shared balance?
Shared balance cards spend directly from the operating account balance. These cards are only available on our Centtrip Global platform
Continue reading →What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?
Continue reading →How do I view and manage expenses and receipts?
Monitor transactions, and review and update labels, receipts and notes and run custom expense statements and reports,
Continue reading →How do I convert currency?
Get direct access to the live currency market via your desktop account and the app. Purchase currency at transparent, competitive rates to send to your Centtrip account, load to your Centtrip card(s) or make a payment
Continue reading →How do I set up payment and recipient approvals?
Set up custom approval workflows to suit your preferences and requirements
Continue reading →How do I set up an Operating Account?
To open a new Operating Account, simply complete our quick setup form below and return this to help@centtrip.com.
Continue reading →Can I cancel or change a scheduled payment?
Discover how to easily cancel or modify your scheduled payments to manage your finances more effectively.
Continue reading →Why am I not receiving my report completion emails?
You will only receive a report confirmation if you are using the Centtrip UK platform. For Centtrip Global, reports are downloaded automatically in your browser.
Continue reading →How do I report and stop a fraudulent account or card created using my name?
Please contact Centtrip immediately by calling +44 (0)20 3735 1735 or emailing help@centtrip.com
Continue reading →How much does Centtrip cost?
Centtrip’s pricing and fees depends on the services you require and how you plan to use the platform.
Continue reading →How do I move money from my Centtrip account back into my bank account?
You can return funds to your bank account by making a payment from your Centtrip account
Continue reading →What are Operating Accounts or Sub Accounts?
Operating Accounts are individual “sub-accounts” within your main Centtrip account that help you organise and manage funds more effectively.
Continue reading →How can I check and update my mobile number?
You can check your mobile number within either the Centtrip app or your desktop account, but you'll need to use the app if you wish to update it.
Continue reading →How do I run reports and statements?
Run XLS and PDF statements and reports for multiple cards and currencies, in a single step.
Continue reading →