Q: How do I sign into the app?

If you are a new user, check your inbox for an email inviting you to 'Activate your account' . Can't find this? Follow the link to create a secure password. Download the Centtrip iOS or Android app. Tap 'LOG IN' and sign in with your email address and new password. Get a quick tour of what you can do with the app . If you already have a desktop login, simply sign into the app using the same details. You can reset your password if you are having trouble signing in or finding your activation email.

Question 1

What can I do from my account dashboard?

Accepted Answer

Your Centtrip dashboard is the first page you will see after signing into your desktop account. Your dashboard provides a real-time overview of all of your account and card balances in each currency, plus any recent transactions.

Balances - check the current balances of each currency held on your account and card(s), in real-time. Click any currency balance to view the transaction history.
Pending transactions - view details of any pending transactions, including date, currency, value and transaction type.
Live rates - get direct access to live currency market and quickly set up rate alerts and market orders.

Access all your main account features via the navigation bar:

Load Account - Before you can begin making the most of your account benefits, you need to ensure sufficient funds have been loaded. Learn more
Buy Currency - When you need to make a payment or load a card in a currency you don’t hold in your account, you can purchase the required currency at competitive rates within seconds. Learn more
Payments - Make fast, secure and cost-effective payments directly from your account. Pay individually or in batch and schedule payments effortlessly. Learn more
Load Cards - Transfer funds between your account and any associated cards in seconds. Cards can hold funds in up to 15 currencies and be used to make payments online or at point of sale, and to withdraw cash. Learn more
Recipients - View and add to your list of payees and suppliers, either individually or in batch, ready for future payments. Learn more
Transactions - See all your global card and account transactions in real time. Learn more
Reporting - Generate tailored reports and keep track of your card and account expenditure in real time. Learn more

Question 2

How do I activate my card?

Accepted Answer

3 Quick Steps:

Once you receive your card, text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS with your PIN and your card will be activated.
If you do not already have a Centtrip login, check your inbox for an email inviting you to 'Activate your account' and follow the link to create a password. Unable to find your activation email? Simply reset your password.
Download the Centtrip app to your iOS or Android device and sign in with your email address and password.

Hints & Tips

Make a chip-and-PIN payment the first time you use your card to activate the contactless feature.
Use the app to check balances and transactions on the go, attach instant photo receipts and add labels, lock or unlock your card, reveal your forgotten PIN and more. Download Cardholder Guide.
If your card balance is showing zero, an Administrator will need to load your card with funds.

Question 3

How can I pay my Centtrip subscription, card or payment fees?

Accepted Answer

You can send payment to our Sterling or Euros account from your Centtrip account, or you can make an instant payment using the CenttripNow Service. In all cases, please remember to include your invoice number as the Payment Reference.

Make a payment to our account

Add us to your Recipients List using the details below, and send payment from your Centtrip account.

GBP PAYMENT DETAILS EUR PAYMENT DETAILS Account Name - Centtrip Limited Account Name - Centtrip Limited Account Number - 11817101 IBAN - GB28ARBU30139320002926 Sort Code - 30-13-93 SWIFT Code - ARBUGB2L Account Address - 7 Wilson St, London, United Kingdom, EC2M 2SN Account Address - 7 Wilson St, London, United Kingdom, EC2M 2SN Bank Name - Arbuthnot Latham Bank Name - Arbuthnot Latham Bank Country - United Kingdom Bank Country - United Kingdom Reference - Invoice number Reference - Invoice number

Send an instant CenttripNow payment

Centtrip Invitation code CENTTRIPC/8jelr

New to CenttripNow?

CenttripNow allows you to instantaneously transfer fund between any other Centtrip accounts, without incurring any fees. All you need to do is ensure the relevant Centtrip accounts are part of your CenttripNow network.

Sign into your account and click 'Add Recipients'
Click the 'ADD CENTTRIPNOW' button
Search for our invitation code (CENTTRIPC/8jelr) and invite us - you'll only need to do this once
Once your invitation has been accepted, visit the 'Send Payments' tab of your account
Enter the relevant payment details and select 'CenttripNow' from the 'To' dropdown
You can now select Centtrip as the recipient and complete your payment via CenttripNow

Question 4

What should I do if I've forgotten the PIN for my card?

Accepted Answer

Do not worry, you can request an instant PIN reminder by signing into your desktop account, or on-the-go via the Centtrip app.

From the Centtrip app:

Open the Centtrip app and tap the menu icon to open app 'SETTINGS'
Select ‘Pin’ from the menu
Tap ‘Reveal’ and enter your security details or use Touch ID / Face ID
Your PIN will be shown on screen for 5 seconds

From your desktop account:

Sign into your account and hover over or click your name in the top right of the screen
Select 'PIN Reveal'
Choose your card and select 'REVEAL'
Your PIN will be shown on screen for 5 seconds

Hints and tips

You can change your PIN at most major bank ATMs for a fee of £0.50.
Don't yet have the app? Download now for your iOS or Android device, so that you can reveal your PIN, lock/unlock your card, view balances and transactions, upload instant photo receipts and more.
Access our Cardholder Guide for instructions on how to sign into and make the most of the app.

Question 5

What are Centtrip's standard account and card fees and limits?

Accepted Answer

Standard Fees

Fee Type Amount Card order fee* £10.00 per card Annual card fee £10.00 per card PIN reveal online FREE PIN change via bank ATM £0.50 Card lock/unlock online/app FREE View balances online/app FREE Merchant dispute admin for chargebacks £20.00 Inactive card maintenance fee £2.50 per card, per month Inactive Operating Account maintenance fee £20 per account, per month Card replacement fee £10.00 per card Transactions using Centtrip multi-currency Mastercard FREE ATM withdrawals 1% of the value of the transaction, or a minimum fee of £1.60 FX on transactions in out-of-card currency** 2%

* Also subject to payment of any additional delivery and courier related charges.

** These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

Fees will be debited in the base currency of the account/card, or currency equivalent.

Account Fees

Please refer to the Fee Schedule of your Operating Account(s).

Card Limits

Limit Tier Daily Load Monthly Load Annual Load Max Card Balance Withdrawals Maximum £150,000 £350,000 £1,260,000 £315,000 up to 3 per day, totalling £750* Increased £50,000 £125,000 £1,000,000 £250,000 up to 3 per day, totalling £750* Standard £10,000 £100,000 £750,000 £100,000 up to 3 per day, totalling £750*

*Limits are in GBP, or currency equivalent. Higher card balances, withdrawals and limits are available subject to status - please contact your Account Manager or Client Support if you would like to discuss this.

Question 6

How do I view my Centtrip transactions?

Accepted Answer

The Transactions section of your account is invaluable for monitoring real-time expenditure and checking card balances, card statuses and receipts. Administrators can run tailored reports via their desktop account, whilst cardholders can benefit from visibility of all their card activity on the go, via the Centtrip app.

Useful for:

Monitoring real-time transactions and balances
Viewing the receipt for a recent expense
Checking that card funds have been correctly distributed
Viewing card status to ensure a card has been activated

From your desktop account

From the Transactions page, choose either Card Transactions or Account Transactions.
If you select Card Transactions, you’ll be able to pick a particular card.
Choose a currency to show the report in and click SUBMIT. You will now be able to view your transaction report online, or export as a PDF or XLS document.
Click into a transaction line to view more details and related documents, such as receipts.

From the Centtrip app

From the 'TRANSACTIONS' screen, tap on the magnifying glass icon to expand filters.
Press 'Currency'.
Select the currency you would like to view transactions for.

Tap on a transaction to view more details.
Scroll down to attach receipts, labels and notes instantly.
Switch to the 'Pending' tab to view transactions which have not yet cleared.

Hints & Tips

Access 'Transactions' via the navigation bar of your desktop account, or click a particular card or account balance from your Centtrip dashboard to instantly view the last 30 days.
As standard, Centtrip reports will exclude transactions from cards which have been closed. To change this, hover over your name in the top right of your account and select Settings from the dropdown. Change ‘View closed cards’ to ‘Yes’ and click MODIFY.
View transactions for multiple, select cards. Click the Centtrip logo to visit your account homepage and scroll down to the CARD BALANCES section. Select the silhouette icon next to any cards you are interested in and click EXPORT.
Once your report has been generated, you can enter a custom start and end date to view up to a year’s worth of transactions, for the time period of your choice. Alternatively, 5-year reports can be run from the CARD BALANCES section of your account homepage.

Question 7

How do I buy currency?

Accepted Answer

Get direct access to the live currency market via your desktop account and the app. Purchase currency to send to your account or card at transparent, competitive rates.

Let us walk you through it:

Sign into your account and then click here to get a quick tutorial. Note: you must be signed in first.

- OR -

Follow the steps below:

Select the currency you would like to convert from and the currency you would like to purchase.
Enter either the amount you’d like to convert from or the amount you’d like to convert to.
Select where funds should be taken from. You can use funds already held in your Centtrip account or make a transfer from another bank account.
Choose where to send purchased currency; back into your Centtrip account or a card of your choice.
Click GET RATE to view the live exchange rate and click CONFIRM to complete your purchase.

Hints and tips

If you are buying currency and want to pay from your bank account (‘Bank To’ transaction), you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled
Purchase currency when it’s right for you - visit the homepage and select LIVE RATES to set up rate alerts.
Centtrip enables you to purchase all major currencies, so if you’d like to buy a currency not shown in your account, get in touch with the Centtrip team.
Mitigate the risk of foreign exchange fluctuations by purchasing currency at a locked rate, for settlement on a future date. Contact the support team to speak to our dedicated experts.

Question 8

I don't receive email login codes or the code has expired, how do I login?

Accepted Answer

Often corporate or private email systems block or delay emails from certain senders to prevent spam and unwanted messages. This can affect emails from Centtrip containing login authentication codes.

Corporate accounts

To fix this issue, your IT/technical team will need to create a 'permitted sender policy' by creating a rule:

for emails from noreply@centtrip.com and/or
for emails with the return address (mail envelope from) "@track.centtrip.com".

More information about permitted sender policies is available here: Mimecaster Central.

Personal accounts

If the email address you use to login to Centtrip is not managed by a corporate admin, adding noreply@centtrip.com to your safe senders email list should mean these emails arrive before the code expires.

Question 9

How do I sign into the app?

Accepted Answer

If you already have a desktop login, simply sign into the app using the same details. You can reset your password if you are having trouble signing in or finding your activation email.

Question 10

How do I load/unload my cards?

Accepted Answer

Cards can be loaded or unloaded in seconds. Instructions on how to do this are provided below. Alternatively, you can also load multiple cards and currencies in batch. Remember, you still need to activate your card before use.

Let us walk you through it:

Sign into your account and then click here to get a quick tutorial. Note - you must be signed in first.