To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page. 1. From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account 2. Note down the account details and payment reference starting with CENT 3. Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above **Hints and tips** * **Important**: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays. * The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this. * To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page. 1. From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account 2. Note down the account details and payment reference starting with CENT 3. Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above **Hints and tips** * **Important**: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays. * The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this. * To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

**Corporate Clients** We tailor all our fees according to your specific requirements, as well as products, services and transactions you use. As part of it, there is a £10 fee for each new or replacement card. **Private Clients** There is no charge for a new card. However, if you require a replacement card, there is a £10 fee.

**Corporate Clients** We tailor all our fees according to your specific requirements, as well as products, services and transactions you use. As part of it, there is a £10 fee for each new or replacement card. **Private Clients** There is no charge for a new card. However, if you require a replacement card, there is a £10 fee.

Now that you have your shiny new Centtrip card, sign it on the reverse and follow the instructions below to activate it. **Corporate Cardholders** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. 3. Create online login: Go to account.centtrip.com/membership/login and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number linked to your card. If unsure, ask your Administrator to confirm those. **Private Clients** 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

Now that you have your shiny new Centtrip card, sign it on the reverse and follow the instructions below to activate it. **Corporate Cardholders** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. 3. Create online login: Go to account.centtrip.com/membership/login and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number linked to your card. If unsure, ask your Administrator to confirm those. **Private Clients** 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card. Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card. Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

The Centtrip multi-currency Mastercard® offers the highest prepaid card balances and transaction limits on the market. Accepted in more than 210 countries and territories, it’s designed for your demanding, fast-paced world. Load your cards with funds to begin enjoying the benefits. 1. Choose the currency you want to load – this needs to be one you already hold in your Centtrip account. 2. Choose the transfer direction and move funds instantly between your account and your Centtrip card. 3. If you manage multiple cards, you’ll be able to select the card you want to load funds from/to. 4. Enter the amount you want to load and click TRANSFER IMMEDIATELY. **Hints and tips** * Download the Centtrip Cardholder Guide - Once cards have been loaded, all cardholders will need to download this step-by-step guide for helpful tips on how to activate and make the most of your cards. * Move unused funds from a card back into your account. Simply select ‘Card to Account’ as the transfer direction. * If you want to load a currency you don’t currently hold in your account, you can purchase this from the Buy Currency page at competitive rates. * Load cards in batch - To load multiple cards with one or more currencies, complete the required fields and click ADD TO BATCH TRANSFER. Repeat the process for each new card or currency load. When complete, click EXECUTE BATCH to load all the cards and currencies in seconds. * Lost or stolen card- Instantly lock or unlock cards from your account or the app, via the SETTINGS menu.

The Centtrip multi-currency Mastercard® offers the highest prepaid card balances and transaction limits on the market. Accepted in more than 210 countries and territories, it’s designed for your demanding, fast-paced world. Load your cards with funds to begin enjoying the benefits. 1. Choose the currency you want to load – this needs to be one you already hold in your Centtrip account. 2. Choose the transfer direction and move funds instantly between your account and your Centtrip card. 3. If you manage multiple cards, you’ll be able to select the card you want to load funds from/to. 4. Enter the amount you want to load and click TRANSFER IMMEDIATELY. **Hints and tips** * Download the Centtrip Cardholder Guide - Once cards have been loaded, all cardholders will need to download this step-by-step guide for helpful tips on how to activate and make the most of your cards. * Move unused funds from a card back into your account. Simply select ‘Card to Account’ as the transfer direction. * If you want to load a currency you don’t currently hold in your account, you can purchase this from the Buy Currency page at competitive rates. * Load cards in batch - To load multiple cards with one or more currencies, complete the required fields and click ADD TO BATCH TRANSFER. Repeat the process for each new card or currency load. When complete, click EXECUTE BATCH to load all the cards and currencies in seconds. * Lost or stolen card- Instantly lock or unlock cards from your account or the app, via the SETTINGS menu.

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally. Choose the payment currency and enter the amount you need to pay. Use the dropdown to specify whether to pay using funds held on your Centtrip account or card. If you have multiple cards you’ll be able to choose one. By default, payment will be sent to a recipient’s bank account. If you manage multiple Centtrip accounts, you can also use this dropdown to make a payment to one of these. Select the payment recipient from the dropdown – this will automatically populate the email address field for you. Choose a payment reason and add a reference of your choice. These fields are required. Click confirm to make your payment **Hints and tips** * **Add new recipients:** When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up. Visit the Recipients section of this guide for a quick walk-through, as well as hints and tips on how to add payees. * Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers. * **Make payments in batch:** Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control.

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally. Choose the payment currency and enter the amount you need to pay. Use the dropdown to specify whether to pay using funds held on your Centtrip account or card. If you have multiple cards you’ll be able to choose one. By default, payment will be sent to a recipient’s bank account. If you manage multiple Centtrip accounts, you can also use this dropdown to make a payment to one of these. Select the payment recipient from the dropdown – this will automatically populate the email address field for you. Choose a payment reason and add a reference of your choice. These fields are required. Click confirm to make your payment **Hints and tips** * **Add new recipients:** When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up. Visit the Recipients section of this guide for a quick walk-through, as well as hints and tips on how to add payees. * Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers. * **Make payments in batch:** Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control.

If you are having difficulty using your card for a transaction here are some possible causes and things to check: 1. Please check the card has been activated. If not activated, please [follow the activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) 2. Are there sufficient funds available on the card? 3. Is the card locked? 4. If you using at an ATM: * Has the daily limit been reached for the card? * check on your transactions for today and the daily ATM limit * is the pin correct? * does the ATM accept Mastercard? * is it a well known ATM machine? If you are still having problems with your card, please call us Monday - Friday, 08:00 - 18:00(GMT) on +44(0)20 37351735 or email [help@centtrip.com](mailto:help@centtrip.com)

If you are having difficulty using your card for a transaction here are some possible causes and things to check: 1. Please check the card has been activated. If not activated, please [follow the activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) 2. Are there sufficient funds available on the card? 3. Is the card locked? 4. If you using at an ATM: * Has the daily limit been reached for the card? * check on your transactions for today and the daily ATM limit * is the pin correct? * does the ATM accept Mastercard? * is it a well known ATM machine? If you are still having problems with your card, please call us Monday - Friday, 08:00 - 18:00(GMT) on +44(0)20 37351735 or email [help@centtrip.com](mailto:help@centtrip.com)

Yes, you can. Upload or take photos of your receipts for safe and efficient recordkeeping for each card transaction, including a fully interactive map that shows the location of your purchase. * Tap on ‘Add receipt’ * Either take a photo or select an image from your photo library * When taking a photo, select ‘Use Photo’ and it will be added to the transaction automatically *Take photos of receipts for real-time reconciliation* Attachments are visible to admin users and can be viewed or downloaded from the web application. Documents can also be added to any account or card transaction by administrators via the web application.

Yes, you can. Upload or take photos of your receipts for safe and efficient recordkeeping for each card transaction, including a fully interactive map that shows the location of your purchase. * Tap on ‘Add receipt’ * Either take a photo or select an image from your photo library * When taking a photo, select ‘Use Photo’ and it will be added to the transaction automatically *Take photos of receipts for real-time reconciliation* Attachments are visible to admin users and can be viewed or downloaded from the web application. Documents can also be added to any account or card transaction by administrators via the web application.

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

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How do I load funds into my Centtrip Account?

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Is Centtrip Mastercard a debit or credit card?

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My card doesn't seem to be working - can you help?

Can I upload my receipts for easy reconciliation?

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Will I earn interest on my Centtrip account or card balance?