Question 1

How do I activate my Centtrip card?

Accepted Answer

Watch this short video -

Follow these steps -

Check your inbox for an activation email
Follow the link to create a secure password (skip this step if you already have a login).
Download the Centtrip app for iOS or Android and sign in using your email and new password.

Tap on 'DASHBOARD' to visit the transactions screen, then select ‘New card requires activation’.
Locate your card and press ‘ACTIVATE CARD’.
Enter the last 4 digits of your long card number and ‘ACTIVATE CARD’.
Tap ‘REVEAL’ to view your PIN.

Use the app to check balances and transactions on the go, attach instant photo receipts and add labels, lock or unlock your card, reveal your forgotten PIN and more. Download Cardholder Guide.

Having trouble?

Try our troubleshooting tips below:

Issue Solution Can't find activation email? Follow our forgotten password process Forgotten your password? Reset your password Can't sign into the app? You can also text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive your PIN via SMS. Not received your PIN via SMS? Please ensure you are texting from the mobile number which is registered to the card. You can update this via your desktop account or the app. An administrator can also update this for you. Contactless payments not working? Make a chip-and-PIN payment the first time you use your card to activate the contactless feature. No card funds? If your card balance is showing zero, an Administrator will need to load your card with funds. Card not working? Here are a few things to check. Please contact our support team if this does not resolve the issue.

Question 2

Where can I find my cardholder ID?

Accepted Answer

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

If you have lost your card, or are an Admin you can follow the steps below to export a report containing the Cardholder ID(s) for one or multiple cards.

Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.
Cick the person icon at the top (next to FIRST NAME) to instantly select all cards.
Click the 'EXPORT XLS' button
Enter a date range. To include all cards, we recommend entering the date the account was opened to present day.
Then EXPORT EXCEL. Your report will download automatically to your browser.
The 'Summary' tab will show all the cards issued within your date range, along with their Cardholder ID and current balances.

Question 3

How can I pay my Centtrip subscription, card or payment fees?

Accepted Answer

You can send payment to our Sterling or Euros account from your Centtrip account, or you can make an instant payment using the CenttripNow Service. In all cases, please remember to include your invoice number as the Payment Reference.

Make a payment to our account

Add us to your Recipients List using the details below, and send payment from your Centtrip account.

GBP PAYMENT DETAILS EUR PAYMENT DETAILS Account Name - Centtrip Limited Account Name - Centtrip Limited Account Number - 11817101 IBAN - GB28ARBU30139320002926 Sort Code - 30-13-93 SWIFT Code - ARBUGB2L Account Address - 7 Wilson St, London, United Kingdom, EC2M 2SN Account Address - 7 Wilson St, London, United Kingdom, EC2M 2SN Bank Name - Arbuthnot Latham Bank Name - Arbuthnot Latham Bank Country - United Kingdom Bank Country - United Kingdom Reference - Invoice number Reference - Invoice number

Send an instant CenttripNow payment

Centtrip Invitation code CENTTRIPC/8jelr

New to CenttripNow?

CenttripNow allows you to instantaneously transfer fund between any other Centtrip accounts, without incurring any fees. All you need to do is ensure the relevant Centtrip accounts are part of your CenttripNow network.

Sign into your account and click 'Add Recipients'
Click the 'ADD CENTTRIPNOW' button
Search for our invitation code (CENTTRIPC/8jelr) and invite us - you'll only need to do this once
Once your invitation has been accepted, visit the 'Send Payments' tab of your account
Enter the relevant payment details and select 'CenttripNow' from the 'To' dropdown
You can now select Centtrip as the recipient and complete your payment via CenttripNow

Question 4

What can I do from my account dashboard?

Accepted Answer

Your Centtrip dashboard is the first page you will see after signing into your desktop account. Your dashboard provides a real-time overview of all of your account and card balances in each currency, plus any recent transactions.

Balances - check the current balances of each currency held on your account and card(s), in real-time. Click any currency balance to view the transaction history.
Pending transactions - view details of any pending transactions, including date, currency, value and transaction type.
Live rates - get direct access to live currency market and quickly set up rate alerts and market orders.

Access all your main account features via the navigation bar:

Load Account - Before you can begin making the most of your account benefits, you need to ensure sufficient funds have been loaded. Learn more
Buy Currency - When you need to make a payment or load a card in a currency you don’t hold in your account, you can purchase the required currency at competitive rates within seconds. Learn more
Payments - Make fast, secure and cost-effective payments directly from your account. Pay individually or in batch and schedule payments effortlessly. Learn more
Load Cards - Transfer funds between your account and any associated cards in seconds. Cards can hold funds in up to 15 currencies and be used to make payments online or at point of sale, and to withdraw cash. Learn more
Recipients - View and add to your list of payees and suppliers, either individually or in batch, ready for future payments. Learn more
Transactions - See all your global card and account transactions in real time. Learn more
Reporting - Generate tailored reports and keep track of your card and account expenditure in real time. Learn more

Question 5

What are Centtrip's standard account and card fees and limits?

Accepted Answer

Standard Fees

Fee Type Amount Card order fee* £10.00 per card Annual card fee £10.00 per card PIN reveal online FREE PIN change via bank ATM £0.50 Card lock/unlock online/app FREE View balances online/app FREE Merchant dispute admin for chargebacks £20.00 Inactive card maintenance fee £2.50 per card, per month Inactive Operating Account maintenance fee £20 per account, per month Card replacement fee £10.00 per card Transactions using Centtrip multi-currency Mastercard FREE ATM withdrawals 1% of the value of the transaction, or a minimum fee of £1.60 FX on transactions in out-of-card currency** 2%

* Also subject to payment of any additional delivery and courier related charges.

** These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

Fees will be debited in the base currency of the account/card, or currency equivalent.

Account Fees

Please refer to the Fee Schedule of your Operating Account(s).

Card Limits

Limit Tier Daily Load Monthly Load Annual Load Max Card Balance Withdrawals Maximum £150,000 £350,000 £1,260,000 £315,000 up to 3 per day, totalling £750* Increased £50,000 £125,000 £1,000,000 £250,000 up to 3 per day, totalling £750* Standard £10,000 £100,000 £750,000 £100,000 up to 3 per day, totalling £750*

*Limits are in GBP, or currency equivalent. Higher card balances, withdrawals and limits are available subject to status - please contact your Account Manager or Client Support if you would like to discuss this.

Account load by debit card (private accounts)

If you are a personal account holder, you can load funds to your Centtrip account using your GBP debit card.

The minimum load value is £250.

Question 6

What should I do if I've forgotten the PIN for my card?

Accepted Answer

Do not worry, you can request an instant PIN reminder by signing into your desktop account, or on-the-go via the Centtrip app.

From the Centtrip app:

Open the Centtrip app and tap the menu icon to open app 'SETTINGS'
Select ‘Pin’ from the menu
Tap ‘Reveal’ and enter your security details or use Touch ID / Face ID
Your PIN will be shown on screen for 5 seconds

From your desktop account:

Sign into your account and hover over or click your name in the top right of the screen
Select 'PIN Reveal'
Choose your card and select 'REVEAL'
Your PIN will be shown on screen for 5 seconds

Hints and tips

Question 7

How do I view my Centtrip transactions?

Accepted Answer

The Transactions section of your account is invaluable for monitoring real-time expenditure and checking card balances, card statuses and receipts. Administrators can run tailored reports via their desktop account, whilst cardholders can benefit from visibility of all their card activity on the go, via the Centtrip app.

Useful for:

Monitoring real-time transactions and balances
Viewing the receipt for a recent expense
Checking that card funds have been correctly distributed
Viewing card status to ensure a card has been activated

From your desktop account

From the Transactions page, choose either Card Transactions or Account Transactions.
If you select Card Transactions, you’ll be able to pick a particular card.
Choose a currency to show the report in and click SUBMIT. You will now be able to view your transaction report online, or export as a PDF or XLS document.
Click into a transaction line to view more details and related documents, such as receipts.

From the Centtrip app

From the 'TRANSACTIONS' screen, tap on the magnifying glass icon to expand filters.
Press 'Currency'.
Select the currency you would like to view transactions for.

Tap on a transaction to view more details.
Scroll down to attach receipts, labels and notes instantly.
Switch to the 'Pending' tab to view transactions which have not yet cleared.

Hints & Tips

Access 'Transactions' via the navigation bar of your desktop account, or click a particular card or account balance from your Centtrip dashboard to instantly view the last 30 days.
As standard, Centtrip reports will exclude transactions from cards which have been closed. To change this, hover over your name in the top right of your account and select Settings from the dropdown. Change ‘View closed cards’ to ‘Yes’ and click MODIFY.
View transactions for multiple, select cards. Click the Centtrip logo to visit your account homepage and scroll down to the CARD BALANCES section. Select the silhouette icon next to any cards you are interested in and click EXPORT.
Once your report has been generated, you can enter a custom start and end date to view up to a year’s worth of transactions, for the time period of your choice. Alternatively, 5-year reports can be run from the CARD BALANCES section of your account homepage.

Question 8

How do I load/unload my cards?

Accepted Answer

You can transfer funds from account to card, or back again, in seconds. You can also load multiple cards and currencies in batch. Remember, you still need to activate your card before use.

Using your desktop account:

Watch this 1-minute video:

Choose the currency you want to load. If required, you can convert currency first.
Select the transfer direction.
If you manage multiple cards, you’ll be able to select the card you want to load funds from/to.
Enter the amount you want to load and click 'TRANSFER IMMEDIATELY'.

Take the guided tour:

Sign into your account via your desktop and then click here for a quick tutorial (You must be signed in first).

Using the Centtrip app:

Sign into the app and tap 'Load Card'
Select the currency you would like to transfer. If you want to transfer a currency you don't currently hold, please convert currency first.
To you want to move funds from your card to account instead of from account to card, tap to switch the'Transfer Direction'.
Press 'NEXT'
Enter the amount, and then 'CONFIRM' to transfer funds instantly.

Question 9

How do CSAs create and manage Admin users?

Accepted Answer

Follow the steps below to create and add new users to the account, manage permissions and limits, and instantly disable a user's access. You can view CSA permissions and limits here.

After signing into your account, click or hover over the settings icon and select 'Corporate Super Admin Menu'. You will only see this if you are a CSA.
Choose ‘CSA Create Admin’ and use the dropdown menu to select an account. A list of all current users will then appear.
Click 'ADD' to create a new user, enter their email address and click ‘CHECK’ to ensure the email is not already in use.
Enter the new user's details into the form, set their permissions and limits and click ‘SAVE’.
An email will be sent to the new user asking them to verify their email address and create their login credentials. Once verified, ‘User Validated’ will switch to the 'on' position.
Click ‘EDIT’ to instantly amend permissions or disable user access any time. Disabled users will still appear in your list but ‘Site access’ will be in the ‘off’ position.

Hints and tips

'Site Access' field - indicates whether or not a user's access has been disabled. Click 'EDIT' to change this anytime.
'User Validated' field - indicates whether or not a user has verified their email address and created login credentials.
Instant verfication reminders can be sent by clicking the 'RESEND EMAIL' button under the ‘User Validated’ column.
Please ensure the correct date of birth is entered when creating a new user, as this will be required for a password reset.
A CSA will not be able to set user permissions/limits that are higher than their own.
Once a user has been created, you will not be able to edit their personal details. Please contact Centtrip to amend these.

Question 10

What should I do if I've forgotten my password?

Accepted Answer

You can reset your password instantly via the app or your desktop account

Using your desktop account

If you do not receive your verification code, please contact Client Support.

Help & support

Visit our main website

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