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Where can I find my cardholder ID?
Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.
How do I activate my Centtrip card?
Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.
My card doesn't seem to be working - can you help?
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
How do I order Centtrip cards?
Administrators with authority to order cards can do this directly within their Centtrip account.
What are Centtrip's standard account and card fees and limits?
View our card fees for corporate and private customers here.
Where can I find out more about Centtrip's bank detail changes on 19th January 2024?
The details you use to load funds to your Centtrip account, or to settle FX conversions via bank transfer, were updated in January 2024. It is extremely important that you use our updated bank account details.
What should I do if I've forgotten the PIN for my card?
You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.
How do CSAs create and manage Admin users?
If you are a Corporate Super Administrator, you can instantly add new users to any of your accounts, set and manage user permissions and limits, or disable a user's access anytime, within *User Management*.