Question 1

What are Centtrip's standard account and card fees and limits?

Accepted Answer

Standard Fees

Fee Type Amount Card order fee* £10.00 per card Annual card fee £10.00 per card PIN reveal online FREE PIN change via bank ATM £0.50 Card lock/unlock online/app FREE View balances online/app FREE Merchant dispute admin for chargebacks £20.00 Inactive card maintenance fee £2.50 per card, per month Inactive Operating Account maintenance fee £20 per account, per month Card replacement fee £10.00 per card Transactions using Centtrip multi-currency Mastercard FREE ATM withdrawals 1% of the value of the transaction, or a minimum fee of £1.60 FX on transactions in out-of-card currency** 2%

* Also subject to payment of any additional delivery and courier related charges.

** These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

Fees will be debited in the base currency of the account/card, or currency equivalent.

Account Fees

Please refer to the Fee Schedule of your Operating Account(s).

Standard Limits

Limit Type Amount Standard card balance €100,000 Daily Card Transfer Limit up to €10,000 to one or multiple cards Monthly Card Transfer Limit up to €100,000 to one or multiple cards Annual Card Transfer Limit up to €750,000 to one or multiple cards Withdrawal limits up to €750 daily

Limits are in Euros, or currency equivalent. Higher card balances and transfer limits are available subject to status - please contact us if you would like to discuss this.

Question 2

How do I activate my card?

Accepted Answer

3 Quick Steps:

Once you receive your card, text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS with your PIN and your card will be activated.
If you do not already have a Centtrip login, check your inbox for an email inviting you to 'Activate your account' and follow the link to create a password. Unable to find your activation email? Simply reset your password.
Download the Centtrip app to your iOS or Android device and sign in with your email address and password.

Hints & Tips

Make a chip-and-PIN payment the first time you use your card to activate the contactless feature.
Use the app to check balances and transactions on the go, attach instant photo receipts and add labels, lock or unlock your card, reveal your forgotten PIN and more. Download Cardholder Guide.
If your card balance is showing zero, an Administrator will need to load your card with funds.

Question 3

How do I load my cards?

Accepted Answer

Cards can be loaded or unloaded in seconds. Instructions on how to do this are provided below. Alternatively, you can also load multiple cards and currencies in batch. Remember, you still need to activate your card before use.

Load your cards with funds

Choose the currency you want to load – this needs to be one you already hold in your Centtrip account.
Choose the transfer direction and move funds instantly between your account and your Centtrip card.
If you manage multiple cards, you’ll be able to select the card you want to load funds from/to.
Enter the amount you want to load and click TRANSFER IMMEDIATELY.

Hints and tips

Download the Centtrip Cardholder Guide - Once cards have been loaded, all cardholders will need to download this step-by-step guide for helpful tips on how to activate and make the most of your cards.
Move unused funds from a card back into your account. Simply select ‘Card to Account’ as the transfer direction.
If you want to load a currency you don’t currently hold in your account, you can purchase this from the Buy Currency page at competitive rates.
Load cards in batch - To load multiple cards with one or more currencies, complete the required fields and click ADD TO BATCH TRANSFER. Repeat the process for each new card or currency load. When complete, click EXECUTE BATCH to load all the cards and currencies in seconds.
Lost or stolen card- Instantly lock or unlock cards from your account or the app, via the SETTINGS menu.

Question 4

What can I do from my account dashboard?

Accepted Answer

Your Centtrip dashboard is the first page you will see after signing into your desktop account. Your dashboard provides a real-time overview of all of your account and card balances in each currency, plus any recent transactions.

Balances - check the current balances of each currency held on your account and card(s), in real-time. Click any currency balance to view the transaction history.
Pending transactions - view details of any pending transactions, including date, currency, value and transaction type.
Live rates - get direct access to live currency market and quickly set up rate alerts and market orders.

Access all your main account features via the navigation bar:

Question 5

How do I load funds into my Centtrip Account?

Accepted Answer

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page.

From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account
Note down the account details and payment reference starting with CENT
Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above

Hints and tips

Important: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays.
The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this.
To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

Question 6

Where can I find my cardholder ID?

Accepted Answer

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

If you have lost your card, or are an Admin you can follow the steps below to export a report containing the Cardholder ID(s) for one or multiple cards.

Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.
Cick the person icon at the top (next to FIRST NAME) to instantly select all cards.
Click the 'EXPORT XLS' button
Enter a date range. To include all cards, we recommend entering the date the account was opened to present day.
Then EXPORT EXCEL. Your report will download automatically to your browser.
The 'Summary' tab will show all the cards issued within your date range, along with their Cardholder ID and current balances.

Question 7

How do I view my Centtrip transactions?

Accepted Answer

The Transactions section of your account is invaluable for monitoring real-time expenditure and checking card balances, card statuses and receipts. Administrators can run tailored reports via their desktop account, whilst cardholders can benefit from visibility of all their card activity on the go, via the Centtrip app.

Useful for:

Monitoring real-time transactions and balances
Viewing the receipt for a recent expense
Checking that card funds have been correctly distributed
Viewing card status to ensure a card has been activated

From your desktop account

From the Transactions page, choose either Card Transactions or Account Transactions.
If you select Card Transactions, you’ll be able to pick a particular card.
Choose a currency to show the report in and click SUBMIT. You will now be able to view your transaction report online, or export as a PDF or XLS document.
Click into a transaction line to view more details and related documents, such as receipts.

From the Centtrip app

Open the app and select 'View Transactions' (if you're a cardholder, this view will already show by default).
Press the search icon to show additional search and filter options, such as currency and transaction type.
Tap any transaction line to view more details, and add receipts and labels.
If you're an administrator, you will also be able to switch between account, card and pending transactions, as well as selecting any of the cards you manage.

Hints & Tips

Access 'Transactions' via the navigation bar of your desktop account, or click a particular card or account balance from your Centtrip dashboard to instantly view the last 30 days.
As standard, Centtrip reports will exclude transactions from cards which have been closed. To change this, hover over your name in the top right of your account and select Settings from the dropdown. Change ‘View closed cards’ to ‘Yes’ and click MODIFY.
View transactions for multiple, select cards. Click the Centtrip logo to visit your account homepage and scroll down to the CARD BALANCES section. Select the silhouette icon next to any cards you are interested in and click EXPORT.
Once your report has been generated, you can enter a custom start and end date to view up to a year’s worth of transactions, for the time period of your choice. Alternatively, 5-year reports can be run from the CARD BALANCES section of your account homepage.

Question 8

How can I pay my Centtrip subscription, card or payment fees?

Accepted Answer

You can send payment to our Sterling or Euros account from your Centtrip account, or you can make an instant payment using the CenttripNow Service. In all cases, please remember to include your invoice number as the Payment Reference.

Make a payment to our account

Add us to your Recipients List using the details below, and send payment from your Centtrip account.

GBP PAYMENT DETAILS EUR PAYMENT DETAILS Account Name - Centtrip Limited Account Name - Centtrip Limited Account Number - 11817101 IBAN - GB28ARBU30139320002926 Sort Code - 30-13-93 SWIFT Code - ARBUGB2L Account Address - 7 Wilson St, London, United Kingdom, EC2M 2SN Account Address - 7 Wilson St, London, United Kingdom, EC2M 2SN Bank Name - Arbuthnot Latham Bank Name - Arbuthnot Latham Bank Country - United Kingdom Bank Country - United Kingdom Reference - Invoice number Reference - Invoice number

Send an instant CenttripNow payment

Centtrip Invitation code CENTTRIPC/8jelr

New to CenttripNow?

CenttripNow allows you to instantaneously transfer fund between any other Centtrip accounts, without incurring any fees. All you need to do is ensure the relevant Centtrip accounts are part of your CenttripNow network.

Sign into your account and click 'Add Recipients'
Click the 'ADD CENTTRIPNOW' button
Search for our invitation code (CENTTRIPC/8jelr) and invite us - you'll only need to do this once
Once your invitation has been accepted, visit the 'Send Payments' tab of your account
Enter the relevant payment details and select 'CenttripNow' from the 'To' dropdown
You can now select Centtrip as the recipient and complete your payment via CenttripNow

Question 9

How do I make payments?

Accepted Answer

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally.

Choose the payment currency and enter the amount you need to pay. Use the dropdown to specify whether to pay using funds held on your Centtrip account or card. If you have multiple cards you’ll be able to choose one. By default, payment will be sent to a recipient’s bank account. If you manage multiple Centtrip accounts, you can also use this dropdown to make a payment to one of these. Select the payment recipient from the dropdown – this will automatically populate the email address field for you. Choose a payment reason and add a reference of your choice. These fields are required. Click confirm to make your payment

Hints and tips

Add new recipients: When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up. Visit the Recipients section of this guide for a quick walk-through, as well as hints and tips on how to add payees.
Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers.
Make payments in batch: Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control. View guide here.

Question 10

What should I do if I've forgotten the PIN for my card?

Accepted Answer

Do not worry, you can request an instant PIN reminder by signing into your desktop account, or on-the-go via the Centtrip app.

From the Centtrip app:

Open the Centtrip app and tap the menu icon to open app 'SETTINGS'
Select ‘Pin’ from the menu
Tap ‘Reveal’ and enter your security details or use Touch ID / Face ID
Your PIN will be shown on screen for 5 seconds

From your desktop account:

Sign into your account and hover over or click your name in the top right of the screen
Select 'PIN Reveal'
Choose your card and select 'REVEAL'
Your PIN will be shown on screen for 5 seconds