| Feature |Details | |-|-| | Standard card balance | £100,000* | | Transfer | up to £10,000 daily to one or multiple cards instantly* | | Purchases using Centtrip multi-currency Mastercard | FREE | | Withdraw | up to £750 daily from 2.1 million ATMs displaying the Mastercard Acceptance Mark worldwide | | ATM withdrawals | 1% of the value of the transaction, or a minimum fee of £1.60 | | FX on transactions in out-of-card currency | 2%** | | PIN reveal online | FREE | | PIN change via bank ATM | £0.50 | | Card lock/unlock online/app | FREE | | View balances online/app | FREE | | Merchant dispute admin for chargebacks | £20.00 | | Annual inactivity fee | £10.00 | | Annual card fee | £10.00 | | Replacement card | £10.00 | &ast; Higher card balances and transfer limits are available subject to status. &ast;&ast; These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page. 1. From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account 2. Note down the account details and payment reference starting with CENT 3. Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above **Hints and tips** * **Important**: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays. * The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this. * To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page. 1. From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account 2. Note down the account details and payment reference starting with CENT 3. Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above **Hints and tips** * **Important**: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays. * The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this. * To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally. Choose the payment currency and enter the amount you need to pay. Use the dropdown to specify whether to pay using funds held on your Centtrip account or card. If you have multiple cards you’ll be able to choose one. By default, payment will be sent to a recipient’s bank account. If you manage multiple Centtrip accounts, you can also use this dropdown to make a payment to one of these. Select the payment recipient from the dropdown – this will automatically populate the email address field for you. Choose a payment reason and add a reference of your choice. These fields are required. Click confirm to make your payment **Hints and tips** * **Add new recipients:** When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up. Visit the Recipients section of this guide for a quick walk-through, as well as hints and tips on how to add payees. * Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers. * **Make payments in batch:** Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control.

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally. Choose the payment currency and enter the amount you need to pay. Use the dropdown to specify whether to pay using funds held on your Centtrip account or card. If you have multiple cards you’ll be able to choose one. By default, payment will be sent to a recipient’s bank account. If you manage multiple Centtrip accounts, you can also use this dropdown to make a payment to one of these. Select the payment recipient from the dropdown – this will automatically populate the email address field for you. Choose a payment reason and add a reference of your choice. These fields are required. Click confirm to make your payment **Hints and tips** * **Add new recipients:** When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up. Visit the Recipients section of this guide for a quick walk-through, as well as hints and tips on how to add payees. * Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers. * **Make payments in batch:** Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control.

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

**Corporate Admin:** If you wish to order new cards for your employees or if you require replacement cards, please call our Client Support team on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com) **Corporate Cardholder:** Please contact your Administrator to request a replacement card or order additional cards for your colleagues. **Private Clients:** As a private account holder, you can only have one card. If you require a replacement card, call us on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com). *There is a fee of £10 to replace a lost or stolen card.

**Corporate Admin:** If you wish to order new cards for your employees or if you require replacement cards, please call our Client Support team on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com) **Corporate Cardholder:** Please contact your Administrator to request a replacement card or order additional cards for your colleagues. **Private Clients:** As a private account holder, you can only have one card. If you require a replacement card, call us on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com). *There is a fee of £10 to replace a lost or stolen card.

Yes, you can. Upload or take photos of your receipts for safe and efficient recordkeeping for each card transaction, including a fully interactive map that shows the location of your purchase. * Tap on ‘Add receipt’ * Either take a photo or select an image from your photo library * When taking a photo, select ‘Use Photo’ and it will be added to the transaction automatically *Take photos of receipts for real-time reconciliation* Attachments are visible to admin users and can be viewed or downloaded from the web application. Documents can also be added to any account or card transaction by administrators via the web application.

Yes, you can. Upload or take photos of your receipts for safe and efficient recordkeeping for each card transaction, including a fully interactive map that shows the location of your purchase. * Tap on ‘Add receipt’ * Either take a photo or select an image from your photo library * When taking a photo, select ‘Use Photo’ and it will be added to the transaction automatically *Take photos of receipts for real-time reconciliation* Attachments are visible to admin users and can be viewed or downloaded from the web application. Documents can also be added to any account or card transaction by administrators via the web application.

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency. [Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency. [Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

Sharing your transaction with others as you go is easy and takes seconds. * Click on the ‘Share’ icon in the top right corner * Type the email address * Click ‘Send’ ![Share your transactions with your account administrator as you go](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Nrfn1bVAAf/Transactions_share-640x452.jpg) *Share your transactions with your account administrator as you go.*

Sharing your transaction with others as you go is easy and takes seconds. * Click on the ‘Share’ icon in the top right corner * Type the email address * Click ‘Send’ ![Share your transactions with your account administrator as you go](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Nrfn1bVAAf/Transactions_share-640x452.jpg) *Share your transactions with your account administrator as you go.*

Yes, you can. Labels are a simple yet extremely effective new tool on our app that enables you to search your transactions more easily. Simply use available or create new labels online and on the app to categorise your expenses by projects, departments or events and better organise your transactions. This new feature replaces hashtags and allows you to create as many categories as you need. Add a new category as you make a purchase or search existing labels to mark the transaction to easily identify it when running reconciliation either in real time or later on. To add or create new label: * Tap on the transaction you want to categorise * Tap on ‘Labels’ * Either select from the list of existing labels or create a new one * Tap ‘Done’ ![Create new or use existing labels to categorise transactions](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/RcmOrlsY5G/Transactions_labels-640x452.jpg) *Create new or use existing labels to categorise transactions* Customise existing labels and re-use them for future transactions. Both account administrators and users can create, edit and use the same labels online and on the app. You can also export labelled transactions from and import them into your accountancy package for reconciliation and reporting purposes. All labels are included in any transaction reporting.

Yes, you can. Labels are a simple yet extremely effective new tool on our app that enables you to search your transactions more easily. Simply use available or create new labels online and on the app to categorise your expenses by projects, departments or events and better organise your transactions. This new feature replaces hashtags and allows you to create as many categories as you need. Add a new category as you make a purchase or search existing labels to mark the transaction to easily identify it when running reconciliation either in real time or later on. To add or create new label: * Tap on the transaction you want to categorise * Tap on ‘Labels’ * Either select from the list of existing labels or create a new one * Tap ‘Done’ ![Create new or use existing labels to categorise transactions](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/RcmOrlsY5G/Transactions_labels-640x452.jpg) *Create new or use existing labels to categorise transactions* Customise existing labels and re-use them for future transactions. Both account administrators and users can create, edit and use the same labels online and on the app. You can also export labelled transactions from and import them into your accountancy package for reconciliation and reporting purposes. All labels are included in any transaction reporting.