Where can I find FAQs on Oceanskies payroll and procedures?

Can I get a copy of the SWIFT/SEPA confirmation once I have sent a payment?

Yes, you can, however, there is a 24hr SLA (Service Level Arrangements) in place. This means although we aim to get this to the client as soon as possible it may take our banking partners some time to send it over to us.

What payment methods do Centtrip use to send payments?

GBP, Local/faster payments EUR, SWIFT/SEPA and ABA/routing USD funds to US accounts (Via Swift).

If we must reject funds, how long does it take to get back to the client?

Usually, this is a 1-2 working day process by the bank, however, in some circumstances it can take up to 10 working days.

Can we send in funds from Third parties?

We can accept funds from Third Parties, but the client will have to fill out an ATP (Approved Third Party) form, and then once received back this must be sent to our compliance team for them to approve the funds.

What is Centtrip’s cut-off time for outbound payments?

• Monday-Thursday: 2pm UK time
• Friday: 1pm UK time

If funds have not been credited, what should I do?

First, we would need the MT103/SWIFT message from the sending bank, if we are not able to locate the funds, we would need the trace. It is recommended to ask the sending bank to place a trace and let you know where the funds are as Centtrip doesn’t have full visibility on incoming funds.

If I need a SWIFT or payment confirmation, what should I do?

Please email help@centtrip.com with the amount, currency, date, and account it was sent out from.

Can I request a SWIFT amendment?

We do not offer SWIFT amendments. (Something that we are working towards with our banking partners also).

What is the flow of funds?

Customer/ Approved 3rd Party > Banking Circle VIBAN > Centtrip Account > Currency Cloud > Beneficiary

All the banks are UK (United Kingdom) based, irrespective of where the IBAN country is.

How can I send funds from one Centtrip account to another?

If you need to transfer funds from one Centtrip account to another you can use CenttripNow as a payment method, this is an instant transfer between accounts.

Sometimes, outgoing payments can be stopped by CC (Currency Cloud), why does this happen?

All banks and providers reserve the right to screen any inbound/outbound payments. This applies not only for Centtrip, but is something which can happen with the remitting bank as well as the intermediary banks (if used).

We aim to resolve these queries as soon as possible but we are reliant on obtaining further information from the sender of funds, i.e. the corporate entity. On rare occasions, the banks may not be satisfied with the level of information provided and may request more information.

Which countries am I restricted in sending payments to?

Payments cannot be sent to the following countries:

• Belarus
• Libya
• Sudan
• Crimea
• Luhansk region of Ukraine**
• Syria
• Cuba
• Myanmar*
• Venezuela
• Donetsk region of Ukraine**
• North Korea
• Zaporizhzhia region of Ukraine**
• Iran
• Russia
• Kherson region of Ukraine**
• South Sudan
• Kazakhstan

* Myanmar: due to the current military coup in Myanmar, all banks onshore have been instructed by the Myanmar Banks Association to remain closed. As the banking system is now offline, our banking provider is unable to process any payments to Myanmar until further notice.

** Ukraine: please be aware that all payments to Ukraine remain subject to delays due to the ongoing conflict and the increased sanctions risk. Currencycloud continues to monitor the situation regularly and will update this page with any changes.

How do I make a batch payment with FX?

Follow our step-by-step instructions here.

How do I complete my batch recipient upload template?

Information is available here.

What is our fee structure?

• Load fee: 0%
• FX fee: 2%
• Card transfer fee: 0%
• SEPA: 5 euro
• SWIFT: 25 euro

All your accounts are on OUR charges, which means any bank charges involved will be charged to the sending bank (the Centtrip account in this case).

Do we offer USA ACH number?

We do not have an USA ACH number yet; ACH numbers are only used in America between one US (United States) account to another. It is like the UK's version of a sort code.

Unfortunately, our current bank is not domiciled in the USA yet. We are evolving our discussions with USA domiciled banks, so it is on the roadmap, but difficult to put timings on banking relationships.

When sending USD (US Dollar) to us, you must instruct an international payment and use an IBAN/SWIFT code to receive funds.

Do you offer GBP cross border inbound payments IBAN and UK account number/sort code for UK Domestic payments in GBP?

Yes, we do. Please contact harsha.sadhwani@centtrip.com.

What currencies can I send in using the LU IBAN?

GBP, EUR, USD, AUD, CAD, CHF, DKK, HKD, ILS, JPY, NOK, NZD, PLN, SEK, ZAR

What payment formats do our IBANs accept?

SEPA and SWIFT.

What documents do I need when opening a new operating account?

When opening an operating account, the documents required are:

1. Source of funds: (sent PRIOR to account opening or sending in funds).
   1. For UBOs: No Approved Third-Party Form is required if clear and justified on the documents provided.
   2. For yacht management companies and other companies: An ATP Form and supporting documentation (invoice/agreement) is needed (bank statement could be asked).
   3. For individuals: An ATP Form, Proof of Address, and ID. * If the sender's details when sending money into the operating account COMPLETELY matches the one provided on the application under the Source of Funds section, we should not require the ATP.
2. Centtrip operating account application form
3. Certificate of Registry (must show UBO owns the vessel)
4. Share Registry
5. Passport/ID of UBO
6. Yacht ownership structure (and agreement if yacht management company is involved)

SLA for ATPs (Approved Third Parties):

Generally this should take around 48 hours. However, they can involve a little bit of back and forth, so we recommend trying to get it in before 48 hours prior to sending in funds, if funds are urgent.

SLA for onboarding new accounts: 3 working days.