Centtrip Global
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Centtrip Global
How can I check whether I am a Corporate Super Administrator?
If you are a CSA, you will have access to additional functionality within your Centtrip account
Continue reading →How can I get a PIN reminder for my card?
You can view your PIN securely within the Centtrip app
Continue reading →How do I activate my Centtrip card?
You can activate your Centtrip card and view your PIN within the app.
Continue reading →What type of business registration documents can I provide for my Centtrip application?
Continue reading →How do I switch between my Centtrip accounts?
If you manage multiple Centtrip accounts across one or both of our platforms, Centtrip UK and Centtrip Global, you can access them all using the same login details, website URL account.centtrip.com, and app.
Continue reading →How do I submit an application to open a Centtrip account on behalf of another organisation?
Continue reading →How do I specify whether an administrator has corporate-level or account-level access?
Continue reading →How do I authenticate via the API?
Learn effective methods to authenticate using the API for secure and seamless access to your data.
Continue reading →How do I set up my card endpoints?
Learn how to retrieve card details, view card expenses, access receipt information, and use filtering and pagination options available through the Card Endpoints.
Continue reading →How do I set up my account endpoints?
Learn to configure and manage your account endpoints efficiently for seamless integration.
Continue reading →How do I move funds from my FX holding accounts to my USA Centtrip account and cards?
Continue reading →What are the API integration environments and base URLs?
Discover key API integration environments and essential base URLs to streamline your development process.
Continue reading →What card types are available with my Centtrip account?
Depending on your platform, there are different card types available to suit your requirements and preferences. The Centtrip Global platform offers the widest range of card options.
Continue reading →What is a Corporate Super Administrator and what are their limits and permissions?
Continue reading →How do I make a payment?
Make secure and cost effective payments within seconds and without limits.
Continue reading →How do I create a payment recipient?
To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees.
Continue reading →How do I make a batch payment?
There are several options for sending a batch payment, depending on your requirements and the platform you are using.
Continue reading →How do I make a batch payment with FX?
Make hundreds of multi-currency payments in one go with Centtrip’s FX Batch Payments.
Continue reading →What does it mean if a card spends from a shared balance?
Shared balance cards spend directly from the operating account balance. These cards are only available on our Centtrip Global platform
Continue reading →What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?
Continue reading →What are virtual cards and how do I use them?
A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app.
Continue reading →How do I update a user's limits and permissions?
Learn how to easily edit and update user limits and permissions within your account.
Continue reading →How do I view and manage expenses and receipts?
Monitor transactions, and review and update labels, receipts and notes and run custom expense statements and reports,
Continue reading →How can I check my card balance and limits?
You can check this within the Centtrip app.
Continue reading →How do I set up payment and recipient approvals?
Set up custom approval workflows to suit your preferences and requirements
Continue reading →Can I cancel or change a scheduled payment?
Discover how to easily cancel or modify your scheduled payments to manage your finances more effectively.
Continue reading →How do I close my Centtrip account?
To proceed with closing your account completely, you'll need to contact our client support team directly.
Continue reading →Why am I not receiving my report completion emails?
You will only receive a report confirmation if you are using the Centtrip UK platform. For Centtrip Global, reports are downloaded automatically in your browser.
Continue reading →How do I approve payments?
If you are authorised to approve payments, you can review and approve or reject payments directly within your account in a couple of clicks.
Continue reading →How do I report and stop a fraudulent account or card created using my name?
Please contact Centtrip immediately by calling +44 (0)20 3735 1735 or emailing help@centtrip.com
Continue reading →How much does Centtrip cost?
Centtrip’s pricing and fees depends on the services you require and how you plan to use the platform.
Continue reading →How do I move money from my Centtrip account back into my bank account?
You can return funds to your bank account by making a payment from your Centtrip account
Continue reading →What are Operating Accounts or Sub Accounts?
Operating Accounts are individual “sub-accounts” within your main Centtrip account that help you organise and manage funds more effectively.
Continue reading →How do I convert currency?
Get direct access to the live currency market via your desktop account and the app. Purchase currency at transparent, competitive rates to send to your Centtrip account, load to your Centtrip card(s) or make a payment
Continue reading →How do I close a Centtrip card?
Authorised administrators can close cards within their account, from the card management screen.
Continue reading →How can I access MT103 confirmations and payment receipts?
Users on our Centtrip Global platform can download MT103 and payment confirmations directly within their account
Continue reading →Can I edit, delete or copy recipients?
If you are on our Centtrip Global platform, then YES - you can edit, delete or copy recipients in your account.
Continue reading →How can I check and update my mobile number?
You can check your mobile number within either the Centtrip app or your desktop account, but you'll need to use the app if you wish to update it.
Continue reading →How do I run reports and statements?
Run XLS and PDF statements and reports for multiple cards and currencies, in a single step.
Continue reading →How do I unblock my card?
To unblock your card, please contact Centtrip Client Support. Our team will verify your identity and restore access to your card card.
Continue reading →Why are my contactless, Apple Pay or Google Pay transactions not working?
Please try inserting your card into the card reader and completing the transaction using Chip and PIN.
Continue reading →How do I upgrade to the Centtrip Global platform?
Please contact your Relationship Manager if you have one, contact help@centtrip.com or submit a request.
Continue reading →What happens to my balance when my card expires?
If your card has expired and still contains funds, please contact help@centtrip.com
Continue reading →How do I change the email address on my account?
To update your email address, please contact Centtrip Support at help@centtrip.com
Continue reading →Why has my balance reduced but I see no transaction?
Your available balance may differ from your transaction history for several reasons
Continue reading →What does card status 'C' or 'Blocked' mean?
Status 'C' means your card is closed. If 'blocked', please contact Centtrip support.
Continue reading →What happens if I enter my PIN incorrectly?
If you enter your PIN incorrectly too many times, your card will be blocked for security reasons.
Continue reading →Why does my card show a zero available balance when I know there are funds on it?
You could be viewing the wrong card or currency. Please contact Centtrip Support if the issue persists.
Continue reading →Why is my card being declined?
Common reasons include incorrect PIN being entered, insufficient available balance or your card is blocked.
Continue reading →Why is my transfer or payment still pending?
Payments submitted after the daily processing cut-off time may remain pending until the next working day.
Continue reading →Why won't my card work on Amazon?
This can happen if the billing address registered to your card does not match the country of the Amazon marketplace you're using.
Continue reading →Why has my payment been returned or bounced back?
Discover common reasons for payment returns or bounce-backs
Continue reading →How long does it take for a transfer to reach my account?
Most transfers are received within a few working days.
Continue reading →