Centtrip Global

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Centtrip Global

cardsecure paymentauthentication +2
March 31st, 2026 14 Views 0 Likes

What is 3D secure?

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud. The 3 domains...

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authentication transaction
March 31st, 2026 9 Views 0 Likes

Where can I find the password required to authenticate my online transaction?

When using your Centtrip card to make an online transaction, you may be prompted to enter a password to authenticate...

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funding capital
March 31st, 2026 18 Views 0 Likes

What is my specified source of funds?

Your specified source of funds is the corporate bank account your organisation has listed as the account from which you...

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fund deposit
March 31st, 2026 21 Views 0 Likes

How do I add funds to my Centtrip account?

  Which Centtrip platform are you using? Centtrip UK   Centtrip Global     To start enjoying all your account...

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account safety fund protection
March 31st, 2026 4 Views 0 Likes

Are my Centtrip USA account funds protected?

Adyen Business Bank Accounts in the United States are not insured by the FDIC and are not guaranteed by the...

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expense allocation project reporting
March 31st, 2026 6 Views 0 Likes

Can I auto allocate expenses to a project and run project statements?

Simplify expense management and reconciliation with Projects . Your custom project labels and accounting codes are automatically applied to expenses...

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March 31st, 2026 6 Views 0 Likes

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created. However, you can request a new card by contacting...

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third party payments
March 31st, 2026 5 Views 0 Likes

Can I receive Third Party Payments to my Centtrip account?

All payments into your Centtrip account must come from your specified bank account, held in the same name as the...

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third party payments
March 31st, 2026 13 Views 0 Likes

Can I receive Third Party Payments (TPPs) to my Centtrip account?

All payments sent to your Centtrip account must be from a specified account in the same name as the Centtrip...

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customer support contact representative
March 31st, 2026 9 Views 0 Likes

Can I speak to a person at Centtrip?

To speak to one of our customer service representatives, please call us on +44 (0)20 3735 1735 or email help@centtrip.com...

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March 31st, 2026 18 Views 0 Likes

Chat live with our Customer Support Team

AVAILABLE MONDAY-FRIDAY: 8AM-6PM (UK TIME) If you have been unable to find the answer to your query using our virtual...

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centtrip account application
March 26th, 2026 19 Views 0 Likes

How can I apply to open a Centtrip account?

Please submit a secure, online application - Visit application.centtrip.com. Sign in or REGISTER to create an account. Click the 'New...

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centtrip account application
March 31st, 2026 8 Views 0 Likes

How can I apply to open a Centtrip account?

Please submit a secure, online application - Visit application.centtrip.com . Sign in or REGISTER to create an account. Click the...

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user role
March 31st, 2026 6 Views 0 Likes

How can I check my User Role?

You can check your User Role within your Centtrip account: Sign in and click 'USERS' in the left-hand menu Enter...

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March 31st, 2026 9 Views 0 Likes

How can I check whether I am a Corporate Super Administrator?

Corporate Super Administrators (CSAs) have the ability to instantly add and manage users on the account. How to check if...

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centtrip payment
March 31st, 2026 4 Views 0 Likes

How can I add my Centtrip card to my Apple or Google Pay Wallet?

If you have a Centtrip EEA card, you can add your card to your Apple or Google Pay Wallet, enabling...

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pin reminder
March 31st, 2026 7 Views 0 Likes

How can I get a PIN reminder for my card?

If you have forgotten the PIN for your physical Centtrip card and need a reminder, you can check this securely...

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activate centtrip
March 31st, 2026 10 Views 0 Likes

How do I activate my Centtrip card?

Note - you do not need to activate virtual cards. Simply find your card details within the app and set...

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centtrip card activation
March 31st, 2026 8 Views 0 Likes

How do I activate my Centtrip card?

Watch this short video - Follow these steps -   Check your inbox for an activation email Follow the link...

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card switching
March 31st, 2026 4 Views 0 Likes

How can I switch between my Centtrip cards in the app?

If you have or manage multiple Centtrip cards, you can switch between them effortlessly within the app. Sign into the...

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March 31st, 2026 6 Views 0 Likes

How can I check my card limits?

Our standard card limits are available here . Please contact your Administrator for specific information about your card limits and...

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billing address
March 31st, 2026 5 Views 0 Likes

How can I check my card billing address for online transactions?

Your Centtrip card can be used for online transactions too - you simply need to ensure you enter the correct...

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business registration application documents
March 26th, 2026 12 Views 0 Likes

What type of business registration documents can I provide for my Centtrip application?

Examples of acceptable business registration documents include: Certificate of Standing Certificate of Formation Statement of information Please note - registration...

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centtrip account application
March 31st, 2026 8 Views 0 Likes

What information do I need to provide for my Centtrip account application?

To verify your legal entity, we will require information about: Your company or organization; The individuals associated with that organization...

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centtrip contact
March 31st, 2026 6 Views 0 Likes

How do I contact Centtrip?

If you have any questions about your Centtrip account, app or card, please do not hesitate to contact us. We're...

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platform version
March 31st, 2026 11 Views 0 Likes

How do I know which Centtrip platform version my account is on?

While most functionality is consistent across our UK, EEA, and USA platforms, there are some key differences. That’s why it’s...

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account switching
March 31st, 2026 4 Views 0 Likes

How do I switch between my Centtrip accounts on different platforms?

If you manage Centtrip accounts across different regional platforms (UK, EEA, USA), you can access them all using the same...

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clarification explanation
March 31st, 2026 5 Views 0 Likes

Why am I being asked for additional information?

Occasionally Centtrip may ask you for additional information in relation to an account application, or a payment made from/to your...

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documentation needs application criteria
March 31st, 2026 8 Views 0 Likes

What are the supporting documentation requirements for an account application?

Please refer to the relevant PDF below for information on additional documentation which may be requested as part of your...

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centtrip contact information
March 31st, 2026 4 Views 0 Likes

Where can I find an email address to contact Centtrip?

You can contact our support team by emailing help@centtrip.com. Alternatively, please call on +44 (0)20 3735 1735 or You can...

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account login
March 31st, 2026 11 Views 0 Likes

How do I sign into my desktop account?

Visit account.centtrip.com and enter your username and password. Click 'SIGN IN' ( Forgotten your password? ) Choose your preferred verification...

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complaint grievance
March 31st, 2026 5 Views 0 Likes

How do I make a complaint?

We're committed to delivering the highest standard of service, but if things go wrong we will listen and focus on...

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account platforms
March 31st, 2026 6 Views 0 Likes

How do I switch between my Centtrip accounts on different platforms?

If you manage Centtrip accounts across different regional platforms (UK, EEA, USA), you can access them all using the same...

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centtrip platform version
March 31st, 2026 5 Views 0 Likes

How do I know which Centtrip platform version my account is on?

While most functionality is consistent across our UK, EEA, and USA platforms, there are some key differences. That’s why it’s...

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transition preparation
March 31st, 2026 4 Views 0 Likes

How do I prepare for my Centtrip Global switchover?

Once your Centtrip Global account has been opened, you will have a 6-week transition period (or as agreed with your...

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registration eligibility
March 31st, 2026 4 Views 0 Likes

Who can sign up for an Account?

Centtrip is for organizations of all sizes. The entity must be a USA registered company.

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March 31st, 2026 5 Views 0 Likes

How do UK public holidays affect my Centtrip service?

Centtrip will be closed on the following UK bank holiday dates . You can still access your Centtrip account online...

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March 31st, 2026 5 Views 0 Likes

How do I submit an application to open a Centtrip account on behalf of another organisation?

Submitting an application to open a Centtrip account on behalf of another organisation can be done via our online Application...

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March 31st, 2026 5 Views 0 Likes

Why are the bank details for loading my Centtrip account not in my name?

Your Centtrip account is not a bank account; Centtrip Limited is an Electronic Money Institution authorised and regulated by the...

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March 31st, 2026 5 Views 0 Likes

How do I bookmark a page?

We recommend bookmarking key pages, such as your Centtrip account login or the Account Resources Hub for Marine , Music...

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March 31st, 2026 4 Views 0 Likes

How do I access my Centtrip dashboard?

Your dashboard will be the first page you see after signing into your Centtrip desktop account. You can also click...

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March 31st, 2026 5 Views 0 Likes

How does Centtrip safeguard my account?

How do I know my money is safe? Centtrip Limited is authorised as an Electronic Money Institution (EMI) by the...

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March 31st, 2026 6 Views 0 Likes

How can I switch off email as a verification method?

To help protect your account, all users are required to enter a unique verification code each time they sign in....

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March 31st, 2026 5 Views 0 Likes

How do I open a new operational or charter yacht account?

You can segregate funds for different charter, operational or payroll yachts, by opening individual operating accounts for each one. Operating...

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login retrieve
March 31st, 2026 5 Views 0 Likes

How do I access my account?

If you are an account Administrator, account access via our desktop platform.  Cardholders can access their account via the the...

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activate login
March 31st, 2026 10 Views 0 Likes

How do I activate my account and sign in?

Administrators Check for an activation email and follow the link to create a password. Can't find this email? . Visit...

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activate account setup
March 31st, 2026 14 Views 0 Likes

How do I activate my Centtrip account and create a password?

Whether you are a cardholder or an administrator, you need to follow our account activation process and create a password...

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activate sign-in
March 31st, 2026 6 Views 0 Likes

How do I activate my account and sign in?

Activate your account If you are new to Centtrip and/or have never signed in before (whether you are a cardholder...

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deactivate suspend
March 31st, 2026 9 Views 0 Likes

How do I remove a user's account access?

Corporate Super Administrators can instantly remove access for any users on the account. Watch quick video - Follow these steps...

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activate reminder
March 31st, 2026 6 Views 0 Likes

How do I send users an activation reminder?

Authorised users can check whether an administrator has activated their account and send a reminder from the USERS screen. From...

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March 31st, 2026 7 Views 0 Likes

How do I specify whether an administrator has corporate-level or account-level access?

During the process of setting up a new Corporate Administrator , you will be prompted to specify the new user's...

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March 31st, 2026 14 Views 0 Likes

How do CSAs create and manage Admin users?

Corporate Super Administrators can instantly add new and manage users on the account, all within the User Management dashboard under...

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March 31st, 2026 10 Views 0 Likes

How do I add a read-only user to my account?

To add a read-only user to your Centtrip account, simply create a user in the usual way, and set all...

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March 31st, 2026 11 Views 0 Likes

What are the different Centtrip user types and permissions?

User Types: USER TYPE EXPLANATION   Corporate Super Administrator CSAs have the highest limits, permissions and controls. They can view...

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transaction delay pending status
March 31st, 2026 5 Views 0 Likes

Why is my transaction pending?

A transaction marked as pending means it has been initiated successfully but has not yet fully completed. The funds have...

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declined transaction
March 31st, 2026 6 Views 0 Likes

Why was my card transaction declined?

You can check the reason for a declined transaction in your desktop Centtrip account. Sign in and select View Transactions...

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transaction status
March 31st, 2026 6 Views 0 Likes

Why is my transaction pending?

A transaction marked as pending means it has been initiated successfully but has not yet fully completed. The funds have...

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March 31st, 2026 4 Views 0 Likes

Will I earn interest on my Centtrip account or card balance?

You will not earn any interest on either your Centtrip account or card balances.

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March 31st, 2026 3 Views 0 Likes

Where can I find out more about the Centtrip card?

The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits...

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March 31st, 2026 6 Views 0 Likes

Where can I find out what my card withdrawal limit is?

Our standard card withdrawal limit is a maximum of up to 3 withdrawals per day, totaling £750. Please speak to...

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card wallet
March 31st, 2026 4 Views 0 Likes

How do I add my card to my mobile wallet?

Add your Centtrip card to Apple Pay or Google Pay to make secure, contactless payments straight from your phone —...

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March 31st, 2026 6 Views 0 Likes

How do I activate a card on behalf of the cardholder?

Users with the permission to manage cards can activate cards on behalf of cardholders within their desktop account. This means...

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transaction dispute
March 31st, 2026 7 Views 0 Likes

How do I complete the transaction dispute form?

Please download and complete the TRANSACTION DISPUTE FORM carefully, with reference to the instructions below. Return your completed form to...

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api authentication
March 31st, 2026 14 Views 0 Likes

How do I authenticate via the API?

Authentication The API uses OAuth2 with the password grant type. Authorization URL: https://auth-dev.centtrip.com/connect/authorize Token URL: https://auth-dev.centtrip.com/connect/token Scope: api_public_v1 How to...

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March 31st, 2026 10 Views 0 Likes

How do I set up my card endpoints?

Overview The API endpoints are organized by resource type. Each endpoint returns a JSON response that is wrapped in an...

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March 31st, 2026 10 Views 0 Likes

How do I set up my account endpoints?

Overview The API endpoints are organized by resource type. Each endpoint returns a JSON response that is wrapped in an...

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March 31st, 2026 12 Views 0 Likes

How do I set up my entity endpoints?

Overview The API endpoints are organized by resource type. Each endpoint returns a JSON response that is wrapped in an...

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March 31st, 2026 12 Views 0 Likes

How do I set up my corporate endpoints?

Overview The API endpoints are organized by resource type. Each endpoint returns a JSON response that is wrapped in an...

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phone contact update
March 31st, 2026 8 Views 0 Likes

How can I update my mobile number?

Administrators can update their mobile or cell number within their desktop account. If you are a cardholder, please contact an...

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expense integration
March 31st, 2026 6 Views 0 Likes

How do I set up my expense data feeds to Xero?

1. Import your chart of accounts from Xero Before starting the expense transfer, you need to make sure they will...

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data feeds
March 31st, 2026 8 Views 0 Likes

How do I set up statement data feeds to Xero?

Create your statement data feeds NOTE - If you wish to include receipts and labels in your sync, please instead...

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centtrip xero
March 31st, 2026 10 Views 0 Likes

How do I change the Xero organisation that my Centtrip account is connected to?

Sign into your Centtrip account and Visit INTEGRATIONS from the left-hand menu. The Xero organisation that has been connected to...

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March 31st, 2026 0 Likes

How do I change the Xero organisation that my Centtrip account is connected to?

Sign in to your Centtrip account and click Manage Expenses . Click to open INTEGRATIONS . The Xero organisation that...

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change reset
March 31st, 2026 6 Views 0 Likes

How do I update my password?

If you know your current password and would like to update it, you can do this within your account. It's...

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March 31st, 2026 4 Views 0 Likes

How do I convert currency and make payments on the Centtrip USA platform?

Please refer to these currency instructions and these payment instructions if you are on our EEA platform. How do I...

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admin superuser
March 31st, 2026 13 Views 0 Likes

How do I create a Corporate Super Administrator?

When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA). To add...

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expenses transfer
March 31st, 2026 7 Views 0 Likes

Why are my expenses not being transferred to Xero correctly?

POSSIBLE CAUSES AND HOW TO FIX THEM. Statement Feeds Have Been Set Up Instead of Expenses Feeds In Centtrip, Statement...

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March 31st, 2026 7 Views 0 Likes

Why are my expenses not being transferred to QuickBooks correctly?

POSSIBLE CAUSES AND HOW TO FIX THEM. The accounting period has been closed in QuickBooks Your company’s accounting period may...

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March 31st, 2026 9 Views 0 Likes

How do I export reports from Centtrip?

Manage your business expenditure and save valuable time with our suite of reporting templates. Sign into your desktop account and...

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March 31st, 2026 9 Views 0 Likes

How do I view closed or expired cards in my account?

If some of your Centtrip cards have been closed or have expired, these may be hidden from your account dashboard...

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March 31st, 2026 6 Views 0 Likes

How do I view cardholder expenses which are ready to reconcile?

Filter on transactions which have a receipt attached to easily find expenses that are ready to reconcile. To get started,...

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March 31st, 2026 11 Views 0 Likes

How do I create Corporate Labels in batch?

Save time when creating Corporate Labels in Expense Management by completing our quick XLS template and uploading to your chosen...

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March 31st, 2026 0 Likes

Why are my expenses not being transferred to QuickBooks correctly?

POSSIBLE CAUSES AND HOW TO FIX THEM. The accounting period has been closed in QuickBooks Your company’s accounting period may...

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March 31st, 2026 7 Views 0 Likes

Why are my expenses not being transferred to Xero correctly?

POSSIBLE CAUSES AND HOW TO FIX THEM. Statement Feeds Have Been Set Up Instead of Expenses Feeds In Centtrip, Statement...

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March 31st, 2026 7 Views 0 Likes

Why are my receipts not being transferred to Xero?

If you’ve already connected your Centtrip and Xero accounts but your receipts aren't appearing in Xero, it’s likely because you...

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March 31st, 2026 6 Views 0 Likes

What are corporate labels and how can I set them up?

Corporate Labels are custom to your organisation and can be anything that will assist your accounting processes. Create as many...

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transfer currency
March 31st, 2026 5 Views 0 Likes

How do I move funds from my FX holding accounts to my USA Centtrip account and cards?

**NOTE - this is only applicable to clients with an account on our USA Platform. How can I check this?...

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forward agreement contract setup
March 31st, 2026 5 Views 0 Likes

What is a Forward Contract, what are the benefits and how do I set one up?

Forwards enable you to reduce uncertainty and mitigate currency risk by securing a fixed exchange rate for delivery in the...

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March 31st, 2026 7 Views 0 Likes

What is a Market Order and how do I set one up?

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you. If...

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March 31st, 2026 11 Views 0 Likes

Why is my quoted exchange rate lower than expected?

Payments are subject to our standard payment fees , which will be automatically debited from your Centtrip account balance. When...

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March 31st, 2026 5 Views 0 Likes

What is a forward contract and how do they work?

What is a forward contract? A forward contract (or forward trade) is an agreement to buy or sell a specific...

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forex trade bank-to-bank
March 31st, 2026 7 Views 0 Likes

What is a 'Bank-To' foreign exchange trade?

A Bank To foreign exchange trade is where you have booked a currency conversion within your Centtrip account, and chosen...

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spot trade forex
March 31st, 2026 4 Views 0 Likes

What is a foreign exchange spot transaction?

A foreign exchange SPOT transaction (or SPOT trade) is an agreement to buy or sell a particular currency pairing for...

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March 31st, 2026 5 Views 0 Likes

Why could my foreign exchange (FX) rate change after booking a conversion?

All rates that are offered when you request a quote through your Centtrip account are real-time rates based on the...

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March 31st, 2026 5 Views 0 Likes

What is a Standard Settlement Instruction (SSI) and how do I set this up?

A Standard Settlement Instruction (SSI) is an advance confirmation of where you would like funds to be credited upon completion...

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password recovery
March 31st, 2026 6 Views 0 Likes

How do I reset my forgotten password?

Using your desktop account Visit account.centtrip.com and click FORGOT PASSWORD? below the login details. Enter your email address and date...

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password reset
March 31st, 2026 5 Views 0 Likes

How do I reset my password?

If you are a cardholder - Download the app to your iOS or Android device Tap 'LOG IN' Select 'FORGOT...

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March 31st, 2026 8 Views 0 Likes

How do I enable Corporate Labels in the app?

Streamline your reconciliation by enabling Corporate Labels in the app. This allows cardholders to attach your pre-set labels to expenses...

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transaction confirmation signature
March 31st, 2026 5 Views 0 Likes

Why am I being asked to sign for card transactions?

If your Centtrip card is issued via our USA platform or you are using it within the US, it is...

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card theft lost card
March 31st, 2026 6 Views 0 Likes

What should I do if my card is lost or stolen?

Cardholders can report a lost or stolen card and instantly block it using the app: Open the app and tap...

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card switch
March 31st, 2026 6 Views 0 Likes

How do I switch between my Centtrip cards within the app?

Open the app and check which card is currently selected. Switch Cards - tap ALL CARDS - to switch to...

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March 31st, 2026 5 Views 0 Likes

What is the card base currency?

When ordering cards, you can select either EUR, GBP or USD as your preferred base currency. This is the default...

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March 31st, 2026 4 Views 0 Likes

What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. If you've enabled Multi-factor Authentication,...

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pin card access
March 31st, 2026 6 Views 0 Likes

What should I do if I've forgotten the PIN for my card?

Do not worry, you can request an instant PIN reminder by signing into your desktop account, or on-the-go via the...

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delivery arrival
March 31st, 2026 6 Views 0 Likes

How long will it take for my Centtrip cards to arrive?

Once ordered, your card(s) should arrive within seven working days, though some international deliveries may take longer. You can review...

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activation email retrieval
March 31st, 2026 5 Views 0 Likes

What should I do if I can't find my account activation email?

If you cannot find an email inviting you to 'Activate your account', simply follow our forgotten password process to reset...

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email verification login issues
March 31st, 2026 5 Views 0 Likes

I don't receive email login codes or the code has expired, how do I login?

Often corporate or private email systems block or delay emails from certain senders to prevent spam and unwanted messages. This...

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reset retrieve
March 31st, 2026 8 Views 0 Likes

What should I do if I've forgotten my password?

You can reset your password instantly via the Centtrip app or your desktop account Using your desktop account Visit account.centtrip.com...

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atp access form location
March 31st, 2026 26 Views 0 Likes

Where can I access the Approved Third Party Application (ATP) Form?

Click the button below to download the PDF Third Party Application Form:   DOWNLOAD ATP FORM More information on our...

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account load
March 31st, 2026 6 Views 0 Likes

Where can I find my account load details?

Sign into your Centtrip Global account and visit your Account Home . Scroll down to the Recent transactions section of...

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multi-currency holding accounts
March 31st, 2026 5 Views 0 Likes

What are multi-currency holding accounts?

Multi-currency holding accounts are only applicable to customers on our USA platform. How can I check? Centtrip's multi-currency holding accounts...

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March 31st, 2026 6 Views 0 Likes

Where can I find FAQs on Oceanskies payroll and procedures?

Can I get a copy of the SWIFT/SEPA confirmation once I have sent a payment? Yes, you can, however, there...

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March 31st, 2026 14 Views 0 Likes

What are the API integration environments and base URLs?

Depending on your use case, you may target one of the following base URLs: Sandbox (QA): EEA: https://api-qa.centtrip.com/eu US: https://api-qa.centtrip.com/us...

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March 31st, 2026 9 Views 0 Likes

Where can i find information on API integration response envelopes?

All responses are wrapped in an envelope that typically contains: data: The main payload (object or array). meta: Additional metadata...

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March 31st, 2026 8 Views 0 Likes

Where can I find information on API integration error handling?

Common HTTP status codes and their meanings: 200: Successful response. 400: Invalid request parameters. Example: A PageSize outside of the...

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March 31st, 2026 11 Views 0 Likes

Where can I find best practice and tips on setting up my API integration?

Best Practices & Tips Rate Limiting & Retries: check the API documentation for any rate limits and plan to handle...

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March 31st, 2026 10 Views 0 Likes

Where can I see an example API integration workflow?

Example Workflow Here’s an example sequence for a typical integration: Authenticate: obtain an OAuth2 access token using your client credentials....

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fraud transaction
March 31st, 2026 7 Views 0 Likes

What should I do if I notice a fraudulent transaction on my account?

If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise...

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March 31st, 2026 13 Views 0 Likes

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding...

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March 31st, 2026 12 Views 0 Likes

How do I update my mobile number?

Your mobile number can be updated instantly within your account settings - Sign into your desktop account using either email...

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March 31st, 2026 8 Views 0 Likes

What are the different types of cards Centtrip provides?

Your Centtrip account gives you access to both physical and virtual cards, available in two types: shared balance or prepaid....

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March 31st, 2026 5 Views 0 Likes

What does it mean if a card draws from the shared balance?

All cards associated with your Centtrip account will be one of two types; Cards that spend from the shared balance...

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superuser administrator
March 31st, 2026 9 Views 0 Likes

What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating Accounts. They have the...

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March 31st, 2026 7 Views 0 Likes

How do I save custom views when managing expenses?

Instantly save and re-run your tailored transaction data at any time, complete with your selected filters and fields. Ideal for...

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March 31st, 2026 6 Views 0 Likes

What is an 'Alternative Value' for a Corporate Label in Expense Management?

Every Corporate Label created in Expense Management can have an 'Alternative Value'. Alternative Values can be an accounting code, tracking...

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March 31st, 2026 7 Views 0 Likes

Where can I find out more about the Centtrip and DeepBlue integration?

How do I integrate my Centtrip and DeepBlue accounts? Integrating your accounts is quick and easy. Start by submitting your...

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March 31st, 2026 7 Views 0 Likes

How do I submit my card expense receipts, labels and notes?

You can attach photo receipts, labels and transaction notes instantly, as and when you spend via the Centtrip app. Alternatively,...

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card limit card capacity
March 31st, 2026 7 Views 0 Likes

How many cards can I have?

There is no limit to the number of cards you can have associated to your account.

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March 31st, 2026 8 Views 0 Likes

How do I update to the latest version of the Centtrip app?

To update the Centtrip app, open the app store on your mobile phone (Google Play Store on Android, App Store...

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March 31st, 2026 5 Views 0 Likes

How do I get the best rate when withdrawing from an ATM?

You can use your Centtrip card to withdraw from any cash machine displaying the Mastercard Acceptance Mark above. When taking...

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security protection
March 31st, 2026 6 Views 0 Likes

Are my funds safe?

All funds are held with Sutton Bank, Member FDIC which means all funds are secure and insured up to a...

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statements reports
March 31st, 2026 6 Views 0 Likes

How do I run account and card statements?

Step 1 Sign into your account and select STATEMENTS from the left-hand menu. Step 2 Use the dropdown to select...

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expense management card tracking
March 31st, 2026 9 Views 0 Likes

How do I view and manage card expenses?

To view all recent card transactions, go to Expenses in the left-hand menu and switch to the Card Transactions tab....

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corporate admin super user
March 31st, 2026 2 Views 0 Likes

What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have the ability to create additional Admin users and/or CSAs, and specify exactly which Corporate and...

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revoke deregister
March 31st, 2026 6 Views 0 Likes

How do I remove a user's access?

Authorised administrators can remove a users access directly within their account. If you cannot see the USERS tab in the...

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currency exchange money conversion
March 31st, 2026 6 Views 0 Likes

How do I convert currency in my account?

Note: This feature is only available to customers on our EEA platform. If you would like access to our currency...

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payment settlement
March 31st, 2026 7 Views 0 Likes

How do I make a single payment?

Note: This feature is only available to customers on our EEA platform. If you would like access to our currency...

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payment setup recipient creation
March 31st, 2026 6 Views 0 Likes

How do I create a payment recipient?

Note: This feature is only available to customers on our EEA platform. If you would like access to our currency...

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authorize validate
March 31st, 2026 6 Views 0 Likes

How do I approve payments?

Go to the PAYMENTS page in your account and click the Awaiting Approval tab. Select a payment to open the...

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bulk payment
March 31st, 2026 8 Views 0 Likes

How do I make a batch payment?

Note: This feature is only available to customers on our EEA platform. If you would like access to our currency...

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bulk transfer
March 31st, 2026 15 Views 0 Likes

How do I make a batch payment with FX?

A batch payment with FX lets you send one or more payments in a currency you don’t currently hold in...

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modify permissions
March 31st, 2026 7 Views 0 Likes

How do I edit a cardholder's limits and permissions?

Go to the MANAGE CARDS page in your account and select the card you wish to modify. In the Card...

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shared funds joint expenses
March 31st, 2026 3 Views 0 Likes

What does it mean if a card ‘spends from a shared balance’?

All cards linked to your Centtrip account will fall into one of two categories: Shared Balance Cards – These draw...

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balance spend
March 31st, 2026 6 Views 0 Likes

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

CARD BALANCE shows either the total funds loaded onto your card by an administrator, OR if your card spends directly...

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digital cards virtual payments
March 31st, 2026 6 Views 0 Likes

What are virtual cards and how do I use them?

A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed...

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centtrip order cards
March 31st, 2026 20 Views 0 Likes

How do I order Centtrip cards?

Authorised users can order cards directly within their account, within the Manage Cards section. Sign in to your account and...

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funding balance
March 31st, 2026 11 Views 0 Likes

How do I load or unload my Centtrip cards?

Visit your Account Home , and select the account and operating account you wish to transfer funds from or to....

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customization permissions
March 31st, 2026 7 Views 0 Likes

How do I create a custom user role?

Corporate Super Administrators can create unlimited custom roles tailored to your organisation’s exact needs, saving time by creating standard groups...

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user account
March 31st, 2026 8 Views 0 Likes

How do I add a new user to the account?

Authorised users can add new users to the account and assign custom roles tailored to your organisation's exact requirements. Each...

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user roles permissions
March 31st, 2026 6 Views 0 Likes

What are the standard user roles, limits and permissions?

There are three standard user roles with preconfigured limits and permissions. You can create your entirely custom roles by duplicating...

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modify adjustments
March 31st, 2026 14 Views 0 Likes

How do I update a user's limits and permissions?

If a user already exists and you want to amend their limits and permissions, you can do this by either...

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link connect
March 31st, 2026 10 Views 0 Likes

How do I integrate my account with QuickBooks?

Integrate your Centtrip account with QuickBooks Online and automatically transfer Centtrip transaction data, including receipts and labels, to QuickBooks. No...

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centtrip xero integration
March 31st, 2026 10 Views 0 Likes

How do I integrate my Centtrip account with Xero?

Integrate your Centtrip account with Xero and automatically transfer Centtrip transaction data, including receipts and labels, to Xero. No back-and-forth...

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expense receipt
March 31st, 2026 7 Views 0 Likes

How do I manage expenses and receipts?

Visit Expenses from the left-hand menu and use the tabs at the top of the screen to switch between account...

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branding labeling
March 31st, 2026 7 Views 0 Likes

How do I get started with corporate labels?

What are Corporate Labels? Corporate Labels are custom tags created by your organisation to support and streamline your accounting processes....

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centtrip integration deepblue account
March 31st, 2026 5 Views 0 Likes

How do I integrate my Centtrip account with DeepBlue?

How do I integrate my Centtrip and DeepBlue accounts? Integrating your accounts is quick and easy. Start by submitting your...

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receipt management expense tracking
March 31st, 2026 9 Views 0 Likes

How do I manage card expense receipts, labels and notes?

Expense Management makes it easy to view and manage expense receipts, labels and notes. We recommend filtering on transactions with...

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incorporation centtrip locations
March 31st, 2026 5 Views 0 Likes

Which company incorporation locations are eligible for Centtrip services?

Companies incorporated in countries outside of the list below are very welcome to use Centtrip for foreign exchange and payments....

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centtrip global comparison
March 31st, 2026 6 Views 0 Likes

What are the feature differences between Centtrip and Centtrip Global?

Not sure which platform version your account is on? Follow these steps to check .   Centtrip Centtrip Global (EEA...

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cybersecurity password attack
March 31st, 2026 5 Views 0 Likes

Where can I find out more about 'Brute Force' attacks?

What is a Brute Force attack? The first six numbers of a card number identify the issuing bank and card...

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March 31st, 2026 4 Views 0 Likes

What is 'safeguarding' and how does it affect money held on my Centtrip account?

What is safeguarding? Safeguarding is a set of regulations set out by the FCA that defines how an e-money institution...

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card details
March 31st, 2026 4 Views 0 Likes

How do I view my virtual or physical card details within the app?

Open the Centtrip app and check the relevant card is showing at the top (see below if not*) Press the...

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balance limits
March 31st, 2026 7 Views 0 Likes

How can I check my card balance and limits?

Tap MANAGE CARD to view balances and limits Check your Card Balance and Remaining Daily Spend , underneath the card...

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card security card management
March 31st, 2026 4 Views 0 Likes

How do I lock and unlock my card?

Keep your card secure by temporarily locking it while not in use. Your card can be locked/unlocked instantly using the...

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transaction history card activity
March 31st, 2026 5 Views 0 Likes

How do I view my card transactions?

You can monitor your expenditure in real time using the Centtrip app. Press the TRANSACTIONS button toward the bottom of...

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cancel deactivate
March 31st, 2026 6 Views 0 Likes

How do I close a Centtrip card?

If you want to close a Centtrip card which is no longer required, you can do this within the 'Manage...

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card verification eea usa distinction
March 31st, 2026 3 Views 0 Likes

How can I tell whether I have an EEA or USA issued card?

It’s easy to tell whether your card is EEA or USA issued — the physical cards have different designs, so...

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expense reporting receipt submission
March 31st, 2026 6 Views 0 Likes

How do I submit my card expenses and receipts?

Open the app and press the CARD TRANSACTIONS button. Tap on the relevant transaction You can now complete the following:...

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transfer reallocate
March 31st, 2026 5 Views 0 Likes

How do I move funds between my operating accounts?

Authorised administrators can move funds between operating accounts using the 'Quick Transfer' feature under ACCOUNT HOME . This is useful...

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payment approvals
March 31st, 2026 10 Views 0 Likes

How do I set up payment approvals?

To set up payment approvals, create a role that specifies the number of approvals required for a user’s payments (1,...

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card order form validation
March 31st, 2026 10 Views 0 Likes

What are the validation requirements for completing my card order form?

Please always follow these steps to order cards within your Centtrip account. Field Character Limit Notes Corporate name maximum 100...

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automate tagging
March 31st, 2026 5 Views 0 Likes

How do I use the projects feature to automatically label expenses?

Save time when managing and reconciling expenses by creating 'Projects' - your custom project label (as well as the associated...

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