Centtrip Global

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Centtrip Global

cardsecure paymentauthentication +2
March 31st, 2026 799 Views 0 Likes

What is 3D secure?

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authentication transaction
March 31st, 2026 702 Views 0 Likes

Where can I find the password required to authenticate my online transaction?

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funding capital
March 31st, 2026 512 Views 0 Likes

What is my specified source of funds?

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load account add funds
March 31st, 2026 965 Views 0 Likes

How do I add funds to my Centtrip account?

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account safety fund protection
March 31st, 2026 420 Views 1 Likes

Are my Centtrip USA account funds protected?

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expense allocation project reporting +2
March 31st, 2026 585 Views 0 Likes

Can I auto allocate expenses to a project and run project statements?

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March 31st, 2026 475 Views 0 Likes

Can I change the base currency on my existing multi-currency card?

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third party payments
March 31st, 2026 1150 Views 0 Likes

Can I receive Third Party Payments to my Centtrip account?

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centtrip account application
March 26th, 2026 1156 Views 2 Likes

How can I apply to open a Centtrip account?

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csa
March 31st, 2026 654 Views 0 Likes

How can I check whether I am a Corporate Super Administrator?

If you are a CSA, you will have access to additional functionality within your Centtrip account

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pin card access
March 31st, 2026 868 Views 0 Likes

How can I get a PIN reminder for my card?

You can view your PIN securely within the Centtrip app

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card activation activate card
March 31st, 2026 1228 Views 0 Likes

How do I activate my Centtrip card?

You can activate your Centtrip card and view your PIN within the app.

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card switching
March 31st, 2026 353 Views 0 Likes

How can I switch between my Centtrip cards in the app?

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billing address
March 31st, 2026 428 Views 0 Likes

How can I check my card billing address for online transactions?

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business registration application documents
March 26th, 2026 710 Views 0 Likes

What type of business registration documents can I provide for my Centtrip application?

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centtrip account application
March 31st, 2026 564 Views 0 Likes

What information do I need to provide for my Centtrip account application?

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centtrip contact
March 31st, 2026 858 Views 1 Likes

How do I contact Centtrip?

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platform version
March 31st, 2026 585 Views 0 Likes

How do I know which Centtrip platform version my account is on?

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switch account account toggle
March 31st, 2026 692 Views 0 Likes

How do I switch between my Centtrip accounts?

If you manage multiple Centtrip accounts across one or both of our platforms, Centtrip UK and Centtrip Global, you can access them all using the same login details, website URL account.centtrip.com, and app.

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clarification explanation
March 31st, 2026 361 Views 0 Likes

Why am I being asked for additional information?

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documentation needs application criteria
March 31st, 2026 608 Views 0 Likes

What are the supporting documentation requirements for an account application?

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account login
March 31st, 2026 1101 Views 0 Likes

How do I sign into my desktop account?

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complaint grievance
March 31st, 2026 390 Views 0 Likes

How do I make a complaint?

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centtrip platform version
March 31st, 2026 445 Views 0 Likes

How do I know which Centtrip platform version my account is on?

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transition preparation
March 31st, 2026 382 Views 0 Likes

How do I prepare for my Centtrip Global switchover?

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March 31st, 2026 367 Views 0 Likes

How do UK public holidays affect my Centtrip service?

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March 31st, 2026 393 Views 0 Likes

How do I submit an application to open a Centtrip account on behalf of another organisation?

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March 31st, 2026 414 Views 0 Likes

Why are the bank details for loading my Centtrip account not in my name?

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March 31st, 2026 361 Views 0 Likes

How do I bookmark a page?

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March 31st, 2026 387 Views 0 Likes

How do I access my Centtrip dashboard?

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March 31st, 2026 559 Views 0 Likes

How does Centtrip safeguard my account?

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March 31st, 2026 639 Views 0 Likes

How can I switch off email as a verification method?

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login retrieve
March 31st, 2026 514 Views 0 Likes

How do I access my account?

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activate login
March 31st, 2026 614 Views 0 Likes

How do I activate my account and sign in?

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activate account setup
March 31st, 2026 658 Views 0 Likes

How do I activate my Centtrip account and create a password?

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activate sign-in
March 31st, 2026 513 Views 0 Likes

How do I activate my account and sign in?

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deactivate suspend
March 31st, 2026 723 Views 0 Likes

How do I remove a user's account access?

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activate reminder
March 31st, 2026 405 Views 0 Likes

How do I send users an activation reminder?

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March 31st, 2026 636 Views 0 Likes

How do I specify whether an administrator has corporate-level or account-level access?

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March 31st, 2026 640 Views 0 Likes

How do I add a read-only user to my account?

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March 31st, 2026 461 Views 0 Likes

What are the different Centtrip user types and permissions?

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transaction delay pending status
March 31st, 2026 447 Views 0 Likes

Why is my transaction pending?

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transaction status
March 31st, 2026 553 Views 0 Likes

Why is my transaction pending?

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March 31st, 2026 370 Views 0 Likes

Will I earn interest on my Centtrip account or card balance?

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March 31st, 2026 556 Views 0 Likes

Where can I find out more about the Centtrip card?

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card wallet
March 31st, 2026 601 Views 0 Likes

How do I add my card to my mobile wallet?

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authorized activation card activation
March 31st, 2026 568 Views 0 Likes

How do I activate a card on behalf of the cardholder?

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transaction dispute
March 31st, 2026 738 Views 0 Likes

How do I complete the transaction dispute form?

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api authentication access
March 31st, 2026 639 Views 0 Likes

How do I authenticate via the API?

Learn effective methods to authenticate using the API for secure and seamless access to your data.

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endpoint configuration card setup
March 31st, 2026 706 Views 0 Likes

How do I set up my card endpoints?

Learn how to retrieve card details, view card expenses, access receipt information, and use filtering and pagination options available through the Card Endpoints.

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account setup configure
March 31st, 2026 613 Views 0 Likes

How do I set up my account endpoints?

Learn to configure and manage your account endpoints efficiently for seamless integration.

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March 31st, 2026 626 Views 0 Likes

How do I set up my entity endpoints?

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March 31st, 2026 641 Views 0 Likes

How do I set up my corporate endpoints?

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phone contact update
March 31st, 2026 528 Views 0 Likes

How can I update my mobile number?

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expense integration
March 31st, 2026 535 Views 0 Likes

How do I set up my expense data feeds to Xero?

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data feeds
March 31st, 2026 472 Views 0 Likes

How do I set up statement data feeds to Xero?

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centtrip xero
March 31st, 2026 406 Views 0 Likes

How do I change the Xero organisation that my Centtrip account is connected to?

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centtrip xero
March 31st, 2026 412 Views 0 Likes

How do I change the Xero organisation that my Centtrip account is connected to?

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change reset
March 31st, 2026 387 Views 0 Likes

How do I update my password?

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admin superuser
March 31st, 2026 674 Views 0 Likes

How do I create a Corporate Super Administrator?

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expenses transfer
March 31st, 2026 399 Views 0 Likes

Why are my expenses not being transferred to Xero correctly?

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quickbooks issues expense transfer
March 31st, 2026 528 Views 0 Likes

Why are my expenses not being transferred to QuickBooks correctly?

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March 31st, 2026 467 Views 0 Likes

How do I export reports from Centtrip?

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March 31st, 2026 670 Views 0 Likes

How do I view closed or expired cards in my account?

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March 31st, 2026 397 Views 0 Likes

How do I view cardholder expenses which are ready to reconcile?

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March 31st, 2026 612 Views 0 Likes

How do I create Corporate Labels in batch?

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March 31st, 2026 0 Likes

Why are my expenses not being transferred to QuickBooks correctly?

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March 31st, 2026 433 Views 0 Likes

Why are my expenses not being transferred to Xero correctly?

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March 31st, 2026 454 Views 0 Likes

Why are my receipts not being transferred to Xero?

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transfer currency
March 31st, 2026 460 Views 0 Likes

How do I move funds from my FX holding accounts to my USA Centtrip account and cards?

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forward agreement contract setup
March 31st, 2026 510 Views 0 Likes

What is a Forward Contract, what are the benefits and how do I set one up?

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March 31st, 2026 668 Views 0 Likes

What is a Market Order and how do I set one up?

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March 31st, 2026 638 Views 0 Likes

Why is my quoted exchange rate lower than expected?

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March 31st, 2026 910 Views 0 Likes

What is a forward contract and how do they work?

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forex trade bank-to-bank
March 31st, 2026 423 Views 0 Likes

What is a 'Bank-To' foreign exchange trade?

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spot trade forex
March 31st, 2026 548 Views 0 Likes

What is a foreign exchange spot transaction?

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March 31st, 2026 379 Views 0 Likes

Why could my foreign exchange (FX) rate change after booking a conversion?

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settlement fx +1
March 31st, 2026 450 Views 0 Likes

What is a Standard Settlement Instruction (SSI) and how do I set this up?

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password recovery
March 31st, 2026 518 Views 0 Likes

How do I reset my forgotten password?

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password reset
March 31st, 2026 547 Views 1 Likes

How do I reset my password?

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March 31st, 2026 584 Views 0 Likes

How do I enable Corporate Labels in the app?

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transaction confirmation signature
March 31st, 2026 448 Views 0 Likes

Why am I being asked to sign for card transactions?

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card theft lost card
March 31st, 2026 500 Views 0 Likes

What should I do if my card is lost or stolen?

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card switch
March 31st, 2026 498 Views 0 Likes

How do I switch between my Centtrip cards within the app?

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March 31st, 2026 623 Views 0 Likes

What is the card base currency?

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March 31st, 2026 362 Views 0 Likes

What should I do if I have lost my device?

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delivery arrival
March 31st, 2026 652 Views 0 Likes

How long will it take for my Centtrip cards to arrive?

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activation email retrieval
March 31st, 2026 447 Views 0 Likes

What should I do if I can't find my account activation email?

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email verification login issues
March 31st, 2026 509 Views 0 Likes

I don't receive email login codes or the code has expired, how do I login?

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reset retrieve
March 31st, 2026 735 Views 0 Likes

What should I do if I've forgotten my password?

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atp access form location
March 31st, 2026 556 Views 0 Likes

Where can I access the Approved Third Party Application (ATP) Form?

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account load
March 31st, 2026 378 Views 0 Likes

Where can I find my account load details?

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multi-currency holding accounts
March 31st, 2026 502 Views 0 Likes

What are multi-currency holding accounts?

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March 31st, 2026 371 Views 0 Likes

Where can I find FAQs on Oceanskies payroll and procedures?

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integration api
March 31st, 2026 677 Views 0 Likes

What are the API integration environments and base URLs?

Discover key API integration environments and essential base URLs to streamline your development process.

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March 31st, 2026 639 Views 0 Likes

Where can i find information on API integration response envelopes?

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March 31st, 2026 604 Views 0 Likes

Where can I find information on API integration error handling?

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March 31st, 2026 628 Views 0 Likes

Where can I find best practice and tips on setting up my API integration?

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March 31st, 2026 646 Views 0 Likes

Where can I see an example API integration workflow?

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fraud hacked
March 31st, 2026 690 Views 0 Likes

What should I do if I notice a fraudulent transaction on my account?

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March 31st, 2026 720 Views 0 Likes

How do I enable Multi-factor Authentication?

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March 31st, 2026 574 Views 0 Likes

How do I update my mobile number?

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centtrip types card options
March 31st, 2026 638 Views 0 Likes

What card types are available with my Centtrip account?

Depending on your platform, there are different card types available to suit your requirements and preferences. The Centtrip Global platform offers the widest range of card options.

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March 31st, 2026 393 Views 0 Likes

How do I save custom views when managing expenses?

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March 31st, 2026 413 Views 0 Likes

What is an 'Alternative Value' for a Corporate Label in Expense Management?

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March 31st, 2026 432 Views 0 Likes

Where can I find out more about the Centtrip and DeepBlue integration?

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card limit card capacity
March 31st, 2026 516 Views 0 Likes

How many cards can I have?

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March 31st, 2026 444 Views 0 Likes

How do I update to the latest version of the Centtrip app?

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statements reports
March 31st, 2026 573 Views 0 Likes

How do I run account and card statements?

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corporate admin super user
March 31st, 2026 1011 Views 0 Likes

What is a Corporate Super Administrator and what are their limits and permissions?

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revoke deregister
March 31st, 2026 397 Views 0 Likes

How do I remove a user's access?

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payment bank transfer
March 31st, 2026 974 Views 0 Likes

How do I make a payment?

Make secure and cost effective payments within seconds and without limits.

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recipient creation payment setup
March 31st, 2026 878 Views 0 Likes

How do I create a payment recipient?

To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees.

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bulk payment
March 31st, 2026 657 Views 0 Likes

How do I make a batch payment?

There are several options for sending a batch payment, depending on your requirements and the platform you are using.

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batch payment payments +1
March 31st, 2026 794 Views 0 Likes

How do I make a batch payment with FX?

Make hundreds of multi-currency payments in one go with Centtrip’s FX Batch Payments.

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modify permissions
March 31st, 2026 522 Views 0 Likes

How do I edit a cardholder's limits and permissions?

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shared funds cards +1
March 31st, 2026 659 Views 0 Likes

What does it mean if a card spends from a shared balance?

Shared balance cards spend directly from the operating account balance. These cards are only available on our Centtrip Global platform

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balance spend
March 31st, 2026 485 Views 0 Likes

What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

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virtual cards digital payments
March 31st, 2026 726 Views 0 Likes

What are virtual cards and how do I use them?

A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app.

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centtrip order cards
March 31st, 2026 1538 Views 2 Likes

How do I order Centtrip cards?

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customization permissions
March 31st, 2026 475 Views 0 Likes

How do I create a custom user role?

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user account
March 31st, 2026 1263 Views 0 Likes

How do I add a new user to the account?

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user roles permissions
March 31st, 2026 455 Views 0 Likes

What are the standard user roles, limits and permissions?

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edit user edit permissions
March 31st, 2026 520 Views 0 Likes

How do I update a user's limits and permissions?

Learn how to easily edit and update user limits and permissions within your account.

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link connect
March 31st, 2026 485 Views 0 Likes

How do I integrate my account with QuickBooks?

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centtrip xero integration
March 31st, 2026 556 Views 0 Likes

How do I integrate my Centtrip account with Xero?

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expense manage expenses
March 31st, 2026 728 Views 0 Likes

How do I view and manage expenses and receipts?

Monitor transactions, and review and update labels, receipts and notes and run custom expense statements and reports,

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receipt management expense tracking
March 31st, 2026 664 Views 0 Likes

How do I manage card expense receipts, labels and notes?

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incorporation centtrip locations
March 31st, 2026 409 Views 0 Likes

Which company incorporation locations are eligible for Centtrip services?

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centtrip global comparison
March 31st, 2026 491 Views 0 Likes

What are the feature differences between Centtrip and Centtrip Global?

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cybersecurity password attack
March 31st, 2026 383 Views 0 Likes

Where can I find out more about 'Brute Force' attacks?

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March 31st, 2026 428 Views 0 Likes

What is 'safeguarding' and how does it affect money held on my Centtrip account?

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card details
March 31st, 2026 522 Views 0 Likes

How do I view my virtual or physical card details within the app?

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balance limits +1
March 31st, 2026 767 Views 0 Likes

How can I check my card balance and limits?

You can check this within the Centtrip app.

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card security card management
March 31st, 2026 458 Views 0 Likes

How do I lock and unlock my card?

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transaction history card activity
March 31st, 2026 393 Views 0 Likes

How do I view my card transactions?

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card verification eea usa distinction
March 31st, 2026 383 Views 0 Likes

How can I tell whether I have an EEA or USA issued card?

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expense reporting receipt submission
March 31st, 2026 899 Views 0 Likes

How do I submit my card expenses and receipts?

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transfer reallocate
March 31st, 2026 465 Views 0 Likes

How do I move funds between my operating accounts?

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approvals
March 31st, 2026 752 Views 0 Likes

How do I set up payment and recipient approvals?

Set up custom approval workflows to suit your preferences and requirements

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card order form validation
March 31st, 2026 547 Views 0 Likes

What are the validation requirements for completing my card order form?

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cancel payment wrong payment +1
April 14th, 2026 324 Views 0 Likes

Can I cancel or change a scheduled payment?

Discover how to easily cancel or modify your scheduled payments to manage your finances more effectively.

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terminate account closure
April 14th, 2026 303 Views 0 Likes

How do I close my Centtrip account?

To proceed with closing your account completely, you'll need to contact our client support team directly.

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report confirmation emails +1
April 15th, 2026 298 Views 0 Likes

Why am I not receiving my report completion emails?

You will only receive a report confirmation if you are using the Centtrip UK platform. For Centtrip Global, reports are downloaded automatically in your browser.

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payment approval approve payment
March 31st, 2026 471 Views 0 Likes

How do I approve payments?

If you are authorised to approve payments, you can review and approve or reject payments directly within your account in a couple of clicks.

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identity theft fraud +1
April 23rd, 2026 278 Views 0 Likes

How do I report and stop a fraudulent account or card created using my name?

Please contact Centtrip immediately by calling +44 (0)20 3735 1735 or emailing help@centtrip.com

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pricing cost
April 23rd, 2026 315 Views 0 Likes

How much does Centtrip cost?

Centtrip’s pricing and fees depends on the services you require and how you plan to use the platform.

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withdraw unload
April 23rd, 2026 295 Views 0 Likes

How do I move money from my Centtrip account back into my bank account?

You can return funds to your bank account by making a payment from your Centtrip account

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new account operational accounts
April 23rd, 2026 283 Views 0 Likes

What are Operating Accounts or Sub Accounts?

Operating Accounts are individual “sub-accounts” within your main Centtrip account that help you organise and manage funds more effectively.

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currency exchange fx +1
March 31st, 2026 858 Views 0 Likes

How do I convert currency?

Get direct access to the live currency market via your desktop account and the app. Purchase currency at transparent, competitive rates to send to your Centtrip account, load to your Centtrip card(s) or make a payment

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cancel card block card
March 31st, 2026 875 Views 0 Likes

How do I close a Centtrip card?

Authorised administrators can close cards within their account, from the card management screen.

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mt103 payment confirmations
May 8th, 2026 243 Views 0 Likes

How can I access MT103 confirmations and payment receipts?

Users on our Centtrip Global platform can download MT103 and payment confirmations directly within their account

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update recipient edit recipient
June 3rd, 2026 167 Views 0 Likes

Can I edit, delete or copy recipients?

If you are on our Centtrip Global platform, then YES - you can edit, delete or copy recipients in your account.

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update details update number
June 10th, 2026 115 Views 0 Likes

How can I check and update my mobile number?

You can check your mobile number within either the Centtrip app or your desktop account, but you'll need to use the app if you wish to update it.

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reporting multi-currency
June 22nd, 2026 164 Views 0 Likes

How do I run reports and statements?

Run XLS and PDF statements and reports for multiple cards and currencies, in a single step.

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blocked card unfreeze +1
June 26th, 2026 82 Views 0 Likes

How do I unblock my card?

To unblock your card, please contact Centtrip Client Support. Our team will verify your identity and restore access to your card card.

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contactless issues apple pay +1
July 3rd, 2026 52 Views 0 Likes

Why are my contactless, Apple Pay or Google Pay transactions not working?

Please try inserting your card into the card reader and completing the transaction using Chip and PIN.

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centtrip upgrade global platform
July 7th, 2026 30 Views 0 Likes

How do I upgrade to the Centtrip Global platform?

Please contact your Relationship Manager if you have one, contact help@centtrip.com or submit a request.

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balance expiration
July 10th, 2026 26 Views 0 Likes

What happens to my balance when my card expires?

If your card has expired and still contains funds, please contact help@centtrip.com

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update email email change
July 10th, 2026 23 Views 0 Likes

How do I change the email address on my account?

To update your email address, please contact Centtrip Support at help@centtrip.com

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balance
July 10th, 2026 23 Views 0 Likes

Why has my balance reduced but I see no transaction?

Your available balance may differ from your transaction history for several reasons

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c-status blocked
July 10th, 2026 24 Views 0 Likes

What does card status 'C' or 'Blocked' mean?

Status 'C' means your card is closed. If 'blocked', please contact Centtrip support.

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incorrect pin wrong pin
July 10th, 2026 21 Views 0 Likes

What happens if I enter my PIN incorrectly?

If you enter your PIN incorrectly too many times, your card will be blocked for security reasons.

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zero balance
July 10th, 2026 27 Views 0 Likes

Why does my card show a zero available balance when I know there are funds on it?

You could be viewing the wrong card or currency. Please contact Centtrip Support if the issue persists.

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decline declined transaction
July 3rd, 2026 59 Views 0 Likes

Why is my card being declined?

Common reasons include incorrect PIN being entered, insufficient available balance or your card is blocked.

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pending transfer
July 10th, 2026 24 Views 0 Likes

Why is my transfer or payment still pending?

Payments submitted after the daily processing cut-off time may remain pending until the next working day.

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declined
July 10th, 2026 28 Views 0 Likes

Why won't my card work on Amazon?

This can happen if the billing address registered to your card does not match the country of the Amazon marketplace you're using.

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payment bounced
July 10th, 2026 27 Views 0 Likes

Why has my payment been returned or bounced back?

Discover common reasons for payment returns or bounce-backs

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transfer funds
July 10th, 2026 25 Views 0 Likes

How long does it take for a transfer to reach my account?

Most transfers are received within a few working days.

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