Why is my card being declined?

You can check the reason for a declined transaction in your desktop Centtrip account.

1. Sign in and select View Transactions
2. Use the Select Card dropdown to pick the relevant card.
3. Choose the transaction currency and select SUBMIT
4. Scroll down to view transactions for that card. Declined transactions will be highlighted red.
5. Locate the relevant transaction and click to show more details.
6. The reason will appear under Declined Amount.

Try Using Chip and PIN

If your contactless, Apple Pay or Google Pay transaction is declined, insert your card into the card reader and complete the transaction using Chip and PIN. This is often required as a security check and should restore your ability to make contactless and digital wallet payments.

Check your available funds

Open the Centtrip app to make sure you have enough available funds to complete the transaction.

Check your card limits

Review your card limits in the Centtrip app to ensure you haven't reached your spending limits.

Please try the following steps, or contact Centtrip support using the details below.

Try Using Chip and PIN

If your contactless, Apple Pay or Google Pay transaction is declined, insert your card into the card reader and complete the transaction using Chip and PIN. This is often required as a security check and should restore your ability to make contactless and digital wallet payments.

Check your available funds

Open the Centtrip app to make sure you have enough available funds to complete the transaction.

Check your card limits

Review your card limits in the Centtrip app to ensure you haven't reached your spending limits.