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Account Query

  1. What is my specified source of funds?

    Your specified source of funds is the corporate bank account your organisation has listed as the account from which...

  2. How do I add funds to my Centtrip account?

      Which Centtrip platform are you using? Centtrip UK   Centtrip Global     To start enjoying all your...

  3. Are my Centtrip USA account funds protected?

    Adyen Business Bank Accounts in the United States are not insured by the FDIC and are not guaranteed by...

  4. Can administrators activate cards on behalf of cardholders?

    Super Administrator can prepare cards in advance and avoid any last-minute rush or queries, by activating cards on behalf...

  5. Can I auto allocate expenses to a project and run project statements?

    Simplify expense management and reconciliation with Projects . Your custom project labels and accounting codes are automatically applied to...

  6. Can I change the base currency on my existing multi-currency card?

    No, the base currency is determined when the card is created. However, you can request a new card by...

  7. Can I highlight transactions that include VAT?

    If like many of our clients, you have cards which are used in various currencies and countries, it may...

  8. Can I order spare or emergency cards?

    Yes you can! Simply visit Manage Cards to place a card order in the usual way. Enter SPARE ONE...

  9. Can I receive Third Party Payments to my Centtrip account?

    All payments into your Centtrip account must come from your specified bank account, held in the same name as...

  10. Can I receive Third Party Payments (TPPs) to my Centtrip account?

    All payments sent to your Centtrip account must be from a specified account in the same name as the...

  11. Am I authorised to open a Centtrip account on behalf of a business?

    To be authorised to open a Centtrip account, you must be a director, beneficial owner or authorised signatory of...

  12. Can I speak to a person at Centtrip?

    To speak to one of our customer service representatives, please call us on +44 (0)20 3735 1735 or email...

  13. Chat live with our Customer Support Team

    AVAILABLE MONDAY-FRIDAY: 8AM-6PM (UK TIME) If you have been unable to find the answer to your query using our...

  14. How can I apply to open a Centtrip account?

    Please submit a secure, online application - Visit application.centtrip.com. Sign in or REGISTER to create an account. Click the...

  15. How can I apply to open a Centtrip account?

    Please submit a secure, online application - Visit application.centtrip.com . Sign in or REGISTER to create an account. Click...

  16. How can I check my User Role?

    You can check your User Role within your Centtrip account: Sign in and click 'USERS' in the left-hand menu...

  17. How can I check whether I am a Corporate Super Administrator?

    Corporate Super Administrators (CSAs) have the ability to instantly add and manage users on the account. How to check...

  18. How can I check my account fees?

    Your fees are available in your account and can be viewed by following the steps below. Sign into your...

  19. Do I have the relevant permissions to make an FX batch payment?

    Centtrip's FX Batch Payments feature enables you to make hundred of multi-currency payments effortlessly, even those involving currency conversions....

  20. How can I check my card billing address for online transactions?

    Your Centtrip card can be used for online transactions too - you simply need to ensure you enter the...

  21. How can I export a list of my current Centtrip cards to review?

    Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard. Cick...

  22. How can I generate a report of expiring cards?

    Note - you will only be able to view cards associated with accounts which you have Administrator access to....

  23. How do I access my requested reports?

    Any reports you generate in your account or Expense Management will be available under 'REQUESTED REPORTS', which can be...

  24. How can I tailor card expenses data?

    Next - Search  

  25. How can I report on multiple cards and currencies?

    Your Centtrip account enables you to run tailored transaction reports comprising multiple cards and currencies, over as long a...

  26. How can I download my Cardholder Labels to use as Corporate Labels?

    Save time when creating Corporate Labels, by using your existing cardholder labels. Export in just a click, add the...

  27. How can I make a batch payment using CenttripNow

    CenttripNow enables you to send and recieve free, instant payments to/from any other Centtrip account. You can make an...

  28. How can I pay my Centtrip subscription, card or payment fees?

    You can send payment to our Sterling or Euros account from your Centtrip account, or you can make an...

  29. What type of business registration documents can I provide for my Centtrip application?

    Examples of acceptable business registration documents include: Certificate of Standing Certificate of Formation Statement of information Please note -...

  30. What information do I need to provide for my Centtrip account application?

    To verify your legal entity, we will require information about: Your company or organization; The individuals associated with that...

  31. How do I contact Centtrip?

    If you have any questions about your Centtrip account, app or card, please do not hesitate to contact us....

  32. How do I know which Centtrip platform version my account is on?

    While most functionality is consistent across our UK, EEA, and USA platforms, there are some key differences. That’s why...

  33. How do I switch between my Centtrip accounts on different platforms?

    If you manage Centtrip accounts across different regional platforms (UK, EEA, USA), you can access them all using the...

  34. Why am I being asked for additional information?

    Occasionally Centtrip may ask you for additional information in relation to an account application, or a payment made from/to...

  35. What are the supporting documentation requirements for an account application?

    Please refer to the relevant PDF below for information on additional documentation which may be requested as part of...

  36. Where can I find an email address to contact Centtrip?

    You can contact our support team by emailing help@centtrip.com. Alternatively, please call on +44 (0)20 3735 1735 or You...

  37. How do I sign into my desktop account?

    Visit account.centtrip.com and enter your username and password. Click 'SIGN IN' ( Forgotten your password? ) Choose your preferred...

  38. How do I make a complaint?

    We're committed to delivering the highest standard of service, but if things go wrong we will listen and focus...

  39. How do I switch between my Centtrip accounts on different platforms?

    If you manage Centtrip accounts across different regional platforms (UK, EEA, USA), you can access them all using the...

  40. How do I know which Centtrip platform version my account is on?

    While most functionality is consistent across our UK, EEA, and USA platforms, there are some key differences. That’s why...

  41. How do I prepare for my Centtrip Global switchover?

    Once your Centtrip Global account has been opened, you will have a 6-week transition period (or as agreed with...

  42. Who can sign up for an Account?

    Centtrip is for organizations of all sizes. The entity must be a USA registered company.

  43. How do UK public holidays affect my Centtrip service?

    Centtrip will be closed on the following UK bank holiday dates . You can still access your Centtrip account...

  44. How do I submit an application to open a Centtrip account on behalf of another organisation?

    Submitting an application to open a Centtrip account on behalf of another organisation can be done via our online...

  45. Why are the bank details for loading my Centtrip account not in my name?

    Your Centtrip account is not a bank account; Centtrip Limited is an Electronic Money Institution authorised and regulated by...

  46. How do I bookmark a page?

    We recommend bookmarking key pages, such as your Centtrip account login or the Account Resources Hub for Marine ,...

  47. How do I access my Centtrip dashboard?

    Your dashboard will be the first page you see after signing into your Centtrip desktop account. You can also...

  48. How does Centtrip safeguard my account?

    How do I know my money is safe? Centtrip Limited is authorised as an Electronic Money Institution (EMI) by...

  49. How can I switch off email as a verification method?

    To help protect your account, all users are required to enter a unique verification code each time they sign...

  50. How do I open a new operational or charter yacht account?

    You can segregate funds for different charter, operational or payroll yachts, by opening individual operating accounts for each one....

  51. How do cardholders record cash transactions?

    Record all of your transactions effortlessly via the Centtrip app, even those made in cash. Whether you've spent cash...

  52. How can I track and manage cash expenditure as an Administrator?

    Centtrip's comprehensive expense management solution enables you to track and manage all your transactions in one place, even those...

  53. How do I access my account?

    If you are an account Administrator, account access via our desktop platform.  Cardholders can access their account via the...

  54. How do I activate my account and sign in?

    Administrators Check for an activation email and follow the link to create a password. Can't find this email? ....

  55. How do I activate my Centtrip account and create a password?

    Whether you are a cardholder or an administrator, you need to follow our account activation process and create a...

  56. How do I activate my account and sign in?

    Activate your account If you are new to Centtrip and/or have never signed in before (whether you are a...

  57. How do I remove a user's account access?

    Corporate Super Administrators can instantly remove access for any users on the account. Watch quick video - Follow these...

  58. How do I send users an activation reminder?

    Authorised users can check whether an administrator has activated their account and send a reminder from the USERS screen....

  59. How do I specify whether an administrator has corporate-level or account-level access?

    During the process of setting up a new Corporate Administrator , you will be prompted to specify the new...

  60. How do CSAs create and manage Admin users?

    Corporate Super Administrators can instantly add new and manage users on the account, all within the User Management dashboard...

  61. How do I add a read-only user to my account?

    To add a read-only user to your Centtrip account, simply create a user in the usual way, and set...

  62. What are the different Centtrip user types and permissions?

    User Types: USER TYPE EXPLANATION   Corporate Super Administrator CSAs have the highest limits, permissions and controls. They can...

  63. Why is my transaction pending?

    A transaction marked as pending means it has been initiated successfully but has not yet fully completed. The funds...

  64. Why was my card transaction declined?

    You can check the reason for a declined transaction in your desktop Centtrip account. Sign in and select View...

  65. Why is my transaction pending?

    A transaction marked as pending means it has been initiated successfully but has not yet fully completed. The funds...

  66. Will I earn interest on my Centtrip account or card balance?

    You will not earn any interest on either your Centtrip account or card balances.

  67. Where can I find out more about the Centtrip card?

    The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction...

  68. Where can I find out what my card withdrawal limit is?

    Our standard card withdrawal limit is a maximum of up to 3 withdrawals per day, totaling £750. Please speak...

  69. How do I approve payments?

    If you have with authority to approve payments, you will receive a notification whenever a payment is submitted. Sign...

  70. How do I add payment recipients to my account in batch?

    Save time when adding multiple payment recipients to your Centtrip account. Our batch upload feature enables you to add...

  71. How can I pay Oceanskies using CenttripNow?

    The CenttripNow service enables funds to be transferred between connected Centtrip accounts instantaneously and completely free of charge -...

  72. How do I accept a CenttripNow invitation?

    CenttripNow enables funds to be transferred instantaneously between connected Centtrip accounts, completely free of charge - 7 days a...

  73. How do I add my card to my mobile wallet?

    Add your Centtrip card to Apple Pay or Google Pay to make secure, contactless payments straight from your phone...

  74. How do I change my account password?

    Sign into your account Hover over your name in the top right of the screen Click Change Password Alternatively,...

  75. How do I activate a card on behalf of the cardholder?

    Users with the permission to manage cards can activate cards on behalf of cardholders within their desktop account. This...

  76. How do I complete the transaction dispute form?

    Please download and complete the TRANSACTION DISPUTE FORM carefully, with reference to the instructions below. Return your completed form...

  77. How do I authenticate via the API?

    Authentication The API uses OAuth2 with the password grant type. Authorization URL: https://auth-dev.centtrip.com/connect/authorize Token URL: https://auth-dev.centtrip.com/connect/token Scope: api_public_v1 How...

  78. How do I set up my card endpoints?

    Overview The API endpoints are organized by resource type. Each endpoint returns a JSON response that is wrapped in...

  79. How do I set up my account endpoints?

    Overview The API endpoints are organized by resource type. Each endpoint returns a JSON response that is wrapped in...

  80. How do I set up my entity endpoints?

    Overview The API endpoints are organized by resource type. Each endpoint returns a JSON response that is wrapped in...

  81. How do I set up my corporate endpoints?

    Overview The API endpoints are organized by resource type. Each endpoint returns a JSON response that is wrapped in...

  82. How can I update my mobile number?

    Administrators can update their mobile or cell number within their desktop account. If you are a cardholder, please contact...

  83. How do I set up my expense data feeds to Xero?

    1. Import your chart of accounts from Xero Before starting the expense transfer, you need to make sure they...

  84. How do I set up statement data feeds to Xero?

    Create your statement data feeds NOTE - If you wish to include receipts and labels in your sync, please...

  85. How do I change the Xero organisation that my Centtrip account is connected to?

    Sign into your Centtrip account and Visit INTEGRATIONS from the left-hand menu. The Xero organisation that has been connected...

  86. How do I change the Xero organisation that my Centtrip account is connected to?

    Sign in to your Centtrip account and click Manage Expenses . Click to open INTEGRATIONS . The Xero organisation...

  87. How do I update my password?

    If you know your current password and would like to update it, you can do this within your account....

  88. How do I create a Corporate Super Administrator?

    When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA). To...

  89. My card doesn't seem to be working, what should I do?

    Follow these steps to verify your card does not have an issue: Check that your card is not blocked...

  90. What are the standard card usage fees?

    Fee Type Amount Card order fee* £10 per card Annual card fee £10 per card Card lock and unlock...

  91. My card has been lost or stolen, what should I do?

    Your card can be reported as lost or stolen and instantly locked via the Centtrip app. Once locked no...

  92. What are the courier fees for card orders?

    The courier pricing for card delivery is as follows: GBP: £38.10 USD: $52.00 EUR: €46.00 You will be invoiced...

  93. My card doesn't seem to be working - can you help?

    If you are having difficulty using your card for a transaction, here are some possible causes to check: Has...

  94. What does the card status "issued not active" mean?

    The 'issued not active' card status means the Centtrip card hasn't been activated yet. For help with this, see...

  95. Is Centtrip Mastercard a debit or credit card?

    The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are prepaid, reloadable and issued...

  96. What can I do to keep my Centtrip card secure?

    Centtrip are committed to keeping your money safe. As a reminder, PLEASE NEVER SHARE SENSITIVE INFORMATION OR SECURITY CODES,...

  97. What can I do to keep my Centtrip account and cards secure?

    Centtrip are committed to keeping your money safe and have a range of systems in place to help us...

  98. What currencies can I hold and spend on my Centtrip card?

    When ordering a Centtrip card, you select the card with the currency you want. Cards are available in the...

  99. How do I move funds from my FX holding accounts to my USA Centtrip account and cards?

    **NOTE - this is only applicable to clients with an account on our USA Platform. How can I check...

  100. What is a Forward Contract, what are the benefits and how do I set one up?

    Forwards enable you to reduce uncertainty and mitigate currency risk by securing a fixed exchange rate for delivery in...

  101. What is a Market Order and how do I set one up?

    Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you....

  102. Why is my quoted exchange rate lower than expected?

    Payments are subject to our standard payment fees , which will be automatically debited from your Centtrip account balance....

  103. What is a forward contract and how do they work?

    What is a forward contract? A forward contract (or forward trade) is an agreement to buy or sell a...

  104. What is a 'Bank-To' foreign exchange trade?

    A Bank To foreign exchange trade is where you have booked a currency conversion within your Centtrip account, and...

  105. What is a foreign exchange spot transaction?

    A foreign exchange SPOT transaction (or SPOT trade) is an agreement to buy or sell a particular currency pairing...

  106. Why could my foreign exchange (FX) rate change after booking a conversion?

    All rates that are offered when you request a quote through your Centtrip account are real-time rates based on...

  107. What is a Standard Settlement Instruction (SSI) and how do I set this up?

    A Standard Settlement Instruction (SSI) is an advance confirmation of where you would like funds to be credited upon...

  108. How do I reset my forgotten password?

    Using your desktop account Visit account.centtrip.com and click FORGOT PASSWORD? below the login details. Enter your email address and...

  109. How do I reset my password?

    If you are a cardholder - Download the app to your iOS or Android device Tap 'LOG IN' Select...

  110. How do I enable Corporate Labels in the app?

    Streamline your reconciliation by enabling Corporate Labels in the app. This allows cardholders to attach your pre-set labels to...

  111. What should I do if I can't find my account activation email?

    If you cannot find an email inviting you to 'Activate your account', simply follow our forgotten password process to...

  112. I don't receive email login codes or the code has expired, how do I login?

    Often corporate or private email systems block or delay emails from certain senders to prevent spam and unwanted messages....

  113. What should I do if I've forgotten my password?

    You can reset your password instantly via the Centtrip app or your desktop account Using your desktop account Visit...

  114. Where can I access the Approved Third Party Application (ATP) Form?

    Click the button below to download the PDF Third Party Application Form:   DOWNLOAD ATP FORM More information on...

  115. Where can I find my account load details?

    Sign into your Centtrip Global account and visit your Account Home . Scroll down to the Recent transactions section...

  116. Why has an €8 fee been taken from my Euro payment?

    Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an...

  117. What are multi-currency holding accounts?

    Multi-currency holding accounts are only applicable to customers on our USA platform. How can I check? Centtrip's multi-currency holding...

  118. Where can I find FAQs on Oceanskies payroll and procedures?

    Can I get a copy of the SWIFT/SEPA confirmation once I have sent a payment? Yes, you can, however,...

  119. How do I convert currency and make payments on the Centtrip USA platform?

    Please refer to these currency instructions and these payment instructions if you are on our EEA platform. How do...

  120. Where can I find out more about Centtrip’s Inactivity Fees?

    What are Centtrip's Inactivity Fees? A summary is provided below, but please refer to our Terms and Conditions for...

  121. Where can I find out more about Centtrip’s standard Payment Fees?

    Payments sent from a corporate Centtrip account to a bank account are subject to our standard Payment Fees. Where...

  122. What happens if I do not have sufficient funds for my payment and payment fee?

    Payments are subject to our standard payment fees , which will be automatically debited from your Centtrip account balance,...

  123. What kind of payments can I make with Centtrip?

    Make domestic or international payments without the hefty bank fees or conversion charges. Send individual, ad hoc payments, or...

  124. Where can I find my Centtrip account reference?

    Your Centtrip account reference, starting 'CENT' is provided on the 'Load Account' page. Please always include this when making...

  125. What are Centtrip's standard account and card fees and limits?

    Standard Fees Fee Type Amount Card order fee* £10.00 per card Annual card fee £10.00 per card PIN reveal...

  126. How do I transfer Multi-factor Authentication to a new device?

    If you don't have the old device linked to your Centtrip account Please contact us using the details at...

  127. What can I do from my account dashboard?

    Your Centtrip dashboard is the first page you will see after signing into your desktop account. Your dashboard provides...

  128. How do I set up an Operating Account?

    To open a new Operating Account , simply complete our quick set-up form below and return this to help@centtrip.com...

  129. What is a one-time batch payment?

    Centtrip's one-time batch payment feature enables you to make one-off payments to multiple recipients, by uploading a single spreadsheet...

  130. How I can check the live foreign exchange rate?

    You can check the live market rate for your specified currency pairing, anytime via your Centtrip account. Sign into...

  131. How do I set up payment approvals on my account?

    Super Administrators can specify whether users require approval for any payments they submit, as well as how many approvals...

  132. What are the additional validation requirements for payment recipients?

    From 01/02/2024 onward, the following additional validation requirements will apply to your Centtrip payment recipients, to ensure greater accuracy...

  133. What are the API integration environments and base URLs?

    Depending on your use case, you may target one of the following base URLs: Sandbox (QA): EEA: https://api-qa.centtrip.com/eu US:...

  134. Where can i find information on API integration response envelopes?

    All responses are wrapped in an envelope that typically contains: data: The main payload (object or array). meta: Additional...

  135. Where can I find information on API integration error handling?

    Common HTTP status codes and their meanings: 200: Successful response. 400: Invalid request parameters. Example: A PageSize outside of...

  136. Where can I find best practice and tips on setting up my API integration?

    Best Practices & Tips Rate Limiting & Retries: check the API documentation for any rate limits and plan to...

  137. Where can I see an example API integration workflow?

    Example Workflow Here’s an example sequence for a typical integration: Authenticate: obtain an OAuth2 access token using your client...

  138. What should I do if I notice a fraudulent transaction on my account?

    If you notice a fraudulent transaction on your account, please take the following steps to block the card and...

  139. How do I enable Multi-factor Authentication?

    To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or...

  140. How do I update my mobile number?

    Your mobile number can be updated instantly within your account settings - Sign into your desktop account using either...

  141. What are the different types of cards Centtrip provides?

    Your Centtrip account gives you access to both physical and virtual cards, available in two types: shared balance or...

  142. What does it mean if a card draws from the shared balance?

    All cards associated with your Centtrip account will be one of two types; Cards that spend from the shared...

  143. Where can I find the cardholder ID?

    The Cardholder ID (CHID) is a unique 12-digit number that begins with 2000. On the front of your card...

  144. What is a card balance alert and how can I set one up?

    Receive an instant notification if the balance on a specified card falls below a custom value. Alerts can be...

  145. What is a 'transaction over amount' alert and how can I set one up?

    Receive an instant notification if there is a transaction over a specified amount for a particular card. Alerts can...

  146. What is a transaction declined alert and how can I set one up?

    Receive an instant notification if the there is a declined transaction for a specified card. Alerts can be sent...

  147. How do I create card balance and transaction alerts?

    Sign into your desktop account to create custom card balance and transaction alerts. These can all be tailored to...

  148. How do I load funds into my Centtrip Account?

    To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your...

  149. What is a Corporate Super Administrator and what are their limits and permissions?

    Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating Accounts. They have...

  150. How do I save custom views when managing expenses?

    Instantly save and re-run your tailored transaction data at any time, complete with your selected filters and fields. Ideal...

  151. What is an 'Alternative Value' for a Corporate Label in Expense Management?

    Every Corporate Label created in Expense Management can have an 'Alternative Value'. Alternative Values can be an accounting code,...

  152. Where can I find out more about the Centtrip and DeepBlue integration?

    How do I integrate my Centtrip and DeepBlue accounts? Integrating your accounts is quick and easy. Start by submitting...

  153. How do I submit my card expense receipts, labels and notes?

    You can attach photo receipts, labels and transaction notes instantly, as and when you spend via the Centtrip app....

  154. How many cards can I have?

    There is no limit to the number of cards you can have associated to your account.

  155. How long does it take for Centtrip cards to arrive?

    Once you have submitted your card order the cards will arrive at your designated address within 3 to 5...

  156. Where can I use my card?

    Your card can be used in over 190 countries worldwide, wherever Mastercard is accepted. There are a few countries...

  157. How do I close a Centtrip card?

    Authorised administrators can close cards within their account, from the card management screen. Sign into your desktop account and...

  158. How do I reassign a card to a different user?

    Visit MANAGE CARDS from the left hand menu, and click on the card you wish to reassign. Scroll down...

  159. Are my funds safe?

    All funds are held with Sutton Bank, Member FDIC which means all funds are secure and insured up to...

  160. How do I run account and card statements?

    Step 1 Sign into your account and select STATEMENTS from the left-hand menu. Step 2 Use the dropdown to...

  161. How do I view and manage card expenses?

    To view all recent card transactions, go to Expenses in the left-hand menu and switch to the Card Transactions...

  162. How do I convert currency in my account?

    Note: This feature is only available to customers on our EEA platform. If you would like access to our...

  163. How do I make a single payment?

    Note: This feature is only available to customers on our EEA platform. If you would like access to our...

  164. How do I create a payment recipient?

    Note: This feature is only available to customers on our EEA platform. If you would like access to our...

  165. How do I approve payments?

    Go to the PAYMENTS page in your account and click the Awaiting Approval tab. Select a payment to open...

  166. How do I make a batch payment?

    Note: This feature is only available to customers on our EEA platform. If you would like access to our...

  167. How do I make a batch payment with FX?

    A batch payment with FX lets you send one or more payments in a currency you don’t currently hold...

  168. How do I edit a cardholder's limits and permissions?

    Go to the MANAGE CARDS page in your account and select the card you wish to modify. In the...

  169. What does it mean if a card ‘spends from a shared balance’?

    All cards linked to your Centtrip account will fall into one of two categories: Shared Balance Cards – These...

  170. What is the difference between my 'Card Balance' and my 'Remaining Available Spend'?

    CARD BALANCE shows either the total funds loaded onto your card by an administrator, OR if your card spends...

  171. What are virtual cards and how do I use them?

    A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is...

  172. How do I order Centtrip cards?

    Authorised users can order cards directly within their account, within the Manage Cards section. Sign in to your account...

  173. How do I load or unload my Centtrip cards?

    Visit your Account Home , and select the account and operating account you wish to transfer funds from or...

  174. How do I integrate my account with QuickBooks?

    Integrate your Centtrip account with QuickBooks Online and automatically transfer Centtrip transaction data, including receipts and labels, to QuickBooks....

  175. How do I integrate my Centtrip account with Xero?

    Integrate your Centtrip account with Xero and automatically transfer Centtrip transaction data, including receipts and labels, to Xero. No...

  176. How do I manage expenses and receipts?

    Visit Expenses from the left-hand menu and use the tabs at the top of the screen to switch between...

  177. How do I get started with corporate labels?

    What are Corporate Labels? Corporate Labels are custom tags created by your organisation to support and streamline your accounting...

  178. How do I integrate my Centtrip account with DeepBlue?

    How do I integrate my Centtrip and DeepBlue accounts? Integrating your accounts is quick and easy. Start by submitting...

  179. How do I manage card expense receipts, labels and notes?

    Expense Management makes it easy to view and manage expense receipts, labels and notes. We recommend filtering on transactions...

  180. Which company incorporation locations are eligible for Centtrip services?

    Companies incorporated in countries outside of the list below are very welcome to use Centtrip for foreign exchange and...

  181. What are the feature differences between Centtrip and Centtrip Global?

    Not sure which platform version your account is on? Follow these steps to check .   Centtrip Centtrip Global...

  182. Where can I find out more about 'Brute Force' attacks?

    What is a Brute Force attack? The first six numbers of a card number identify the issuing bank and...

  183. What is 'safeguarding' and how does it affect money held on my Centtrip account?

    What is safeguarding? Safeguarding is a set of regulations set out by the FCA that defines how an e-money...

  184. How do I add a new recipient (payee)?

    To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list...

  185. How do I convert currency?

    Get direct access to the live currency market via your desktop account and the app. Purchase currency at transparent,...

  186. How do I make a one-time batch payment?

    Upload a single spreadsheet and make a one-time payment to multiple recipients, in one or more currencies, effortlessly. The...

  187. How do I make payments to existing recipients in batch?

    Make multiple payments in one click using our batch payments facility. Whether you are paying salaries, royalties, bills or...

  188. Which bank details do I need to provide for a recipient batch load?

    Beneficiary Bank Location Payment Currency Unique Identifier Required Bank Code Required United States USD Account Number ABA (9 digits)...

  189. How do I complete my batch recipient upload template?

    When completing your 'RecipientUploadTemplate' , each recipient must occupy one row and all relevant fields must be filled accordingly....

  190. How do I complete my one-time bulk payment template?

    When completing your one-time payment template, each recipient/payment must occupy one row and all relevant fields must be filled...

  191. What are the validation rules for a FX batch payment?

    Field Required? Validation Requirements Amount YES only numbers Direction YES Enter Sell or Buy SellCurrencyCode YES 3 characters ISO...

  192. What are the validation rules for my one-time batch payment template?

    When completing your batch payment template, please ensure you follow the validation guidance below to avoid any errors when...

  193. How do I make a batch payment with FX?

    Make hundreds of multi-currency payments effortlessly with Centtrip's FX Batch Payments feature. Upload one spreadsheet containing all payment information...

  194. How do I make payments?

    Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs,...

  195. Can I make payments in batch?

    Yes! Save time by making single or multi-currency payments, to multiple beneficiaries, in batch. Choose whether to send your...

  196. How do I set up payment approvals?

    To set up payment approvals, create a role that specifies the number of approvals required for a user’s payments...

  197. What are the validation requirements for completing my card order form?

    Please always follow these steps to order cards within your Centtrip account. Field Character Limit Notes Corporate name maximum...

  198. How do I export card expense statements and reports?

    Apply custom fields and filters and export transaction data, with or without cardholder receipts, in a variety of formats...

  199. How do I get started with Centtrip's expense management solution?

    Watch tutorials  Streamline reconciliation processes with our comprehensive card and cash expense management solution. Using the app, cardholders can...

  200. How can my auditor request information about my account?

    Since 26 February 2021, we've used Confirmation to improve our efficiency and security when handling audit requests. Confirmation is...

  201. How do I filter to show transactions with missing receipts?

    Using the Centtrip app, cardholders can quickly filter to show any transactions which are missing a receipt. As missing...

  202. What are Corporate Labels and how do I set them up?

    Corporate Labels are custom to your organisation and can be anything that will assist your accounting processes. Create as...

  203. Can I access more than one account from the Centtrip app?

    Follow these steps to access more than one account from the Centtrip app: Log in to the app (version...

  204. What is a Corporate Super Administrator and what are their limits and permissions?

    Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating Accounts. They have...

  205. What is a Corporate Super Administrator and what are their limits and permissions?

    Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating Accounts. They have...

  206. How do I set up an Operating Account?

    To open a new Operating Account , simply complete our quick set-up form below and return this to help@centtrip.com...

  207. What payment methods can I use to load my account or settle an FX trade?

    Please use one of the accepted payment methods listed below whenever you need to settle an FX trade (booked...

  208. How do I use the projects feature to automatically label expenses?

    Save time when managing and reconciling expenses by creating 'Projects' - your custom project label (as well as the...

  209. What currencies can I manage with my Centtrip account?

    You can hold and manage 15 currencies on your Centtrip account. Centtrip cards can hold either Sterling (GBP) Euros...

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