Question 1

How do I activate my Centtrip card?

Accepted Answer

Watch this short video -

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Follow these steps -

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Check your inbox for an activation email
Follow the link to create a secure password (skip this step if you already have a login).
Download the Centtrip app for iOS or Android and sign in using your email and new password.

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Tap on 'DASHBOARD' to visit the transactions screen, then select ‘New card requires activation’.
Locate your card and press ‘ACTIVATE CARD’.
Enter the last 4 digits of your long card number and ‘ACTIVATE CARD’.
Tap ‘REVEAL’ to view your PIN.

Use the app to check balances and transactions on the go, attach instant photo receipts and add labels, lock or unlock your card, reveal your forgotten PIN and more. Download Cardholder Guide.

Having trouble?

Try our troubleshooting tips below:

Question 2

Where can I find my cardholder ID?

Accepted Answer

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

If you have lost your card, or are an Admin you can follow the steps below to export a report containing the Cardholder ID(s) for one or multiple cards.

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Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.
Cick the person icon at the top (next to FIRST NAME) to instantly select all cards.
Click the 'EXPORT XLS' button
Enter a date range. To include all cards, we recommend entering the date the account was opened to present day.
Then EXPORT EXCEL. Your report will download automatically to your browser.
The 'Summary' tab will show all the cards issued within your date range, along with their Cardholder ID and current balances.

Question 3

How do CSAs create and manage Admin users?

Accepted Answer

If you are a Corporate Super Administrator, you can instantly add new users to any of your accounts, set and manage user permissions and limits, or disable a user's access anytime, within User Management.

TO GET STARTED -

A. Sign into your account and click or hover over the settings cog. Then select 'User Management'.

B. Use the dropdown menus to select a Parent Corporate account and an Operating Account.

C. Click 'APPLY' to view the user list for your selected account.

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To create a new Admin User -

Step 1

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From the User Management dashboard, click 'CREATE USER'.

Step 2

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Enter the new user's email address and select 'CHECK' to see whether they already exist (if so, you will be able to edit their permissions).

Step 3

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Enter the new user's details - name, date of birth and phone number.

Step 4

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Then scroll down to 'User Access Level'. Selecting 'Corporate Access' will add the user to the Parent Account, plus all associated Operating Accounts (existing and new). Alternatively, click 'Operating Account Level' and use the dropdown to select specific Operating Accounts.

Step 5

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Finally, scroll down to 'Permissions' and tailor the limits and permissions for this user. Click 'SAVE' to finish. The new user will receive an instant activation email inviting them to create a password and sign in.

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To edit limits and permissions or disable access -

Step 1

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After selecting the Corporate account and Operating Account, locate the relevant user and click 'EDIT'.

Step 2

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Scroll down to 'User Access Level' to edit as needed - 'Corporate Access' gives the user access to the Parent Account, plus all associated Operating Accounts (existing and new). 'Operating Account Level' enables you to select/deselect specific Operating Accounts.

Step 3

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You can also scroll down to the 'Permissions' section and amend as required. Click 'SAVE' to finish.

Step 3

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To disable account access, locate 'Disable corporate site access' and switch it to 'off', then 'SAVE'.

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Question 4

What should I do if I've forgotten the PIN for my card?

Accepted Answer

Do not worry, you can request an instant PIN reminder by signing into your desktop account, or on-the-go via the Centtrip app.

From the Centtrip app:

Open the Centtrip app and tap the menu icon to open app 'SETTINGS'
Select ‘Pin’ from the menu
Tap ‘Reveal’ and enter your security details or use Touch ID / Face ID
Your PIN will be shown on screen for 5 seconds

From your desktop account:

Sign into your account and hover over or click your name in the top right of the screen
Select 'PIN Reveal'
Choose your card and select 'REVEAL'
Your PIN will be shown on screen for 5 seconds

Hints and tips

You can change your PIN at most major bank ATMs for a fee of £0.50.
Don't yet have the app? Download now for your iOS or Android device, so that you can reveal your PIN, lock/unlock your card, view balances and transactions, upload instant photo receipts and more.
Access our Cardholder Guide for instructions on how to sign into and make the most of the app.

Question 5

How can I pay my Centtrip subscription, card or payment fees?

Accepted Answer

You can send payment to our Sterling or Euros account from your Centtrip account, or you can make an instant payment using the CenttripNow Service. In all cases, please remember to include your invoice number as the Payment Reference.

Make a payment to our account

Add us to your Recipients List using the details below, and send payment from your Centtrip account.

Send an instant CenttripNow payment

New to CenttripNow?

CenttripNow allows you to instantaneously transfer fund between any other Centtrip accounts, without incurring any fees. All you need to do is ensure the relevant Centtrip accounts are part of your CenttripNow network.

Question 6

How do I order Centtrip cards?

Accepted Answer

Order new Centtrip cards directly within your account, individually or in batch. Tailor your delivery preferences, specify a custom delivery address and contact, and order cards in a few quick steps. Once placed, you can keep track your order progress in real time from the 'Batch Card Results' tab.

Note - only users with authority to order cards can access this feature. If you cannot see the 'Order Cards' feature, please speak to your Administrator.

Watch 2-minute video -

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Follow these steps -

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Step 1 - Sign into your account and click on 'Manage Cards' in the navigation bar.

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Step 2 - Switch to the 'Order cards' tab (A) and press 'Next' (B). Can't see this?

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Step 3 - Review the card billing address, and click 'Next'.

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Step 4 - Choose your preferred shipping method (A), select a delivery address (B), or click 'ADD DELIVERY ADDRESS' to create a new one (C). Click 'Next' to continue (D).

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Step 5 - Select a delivery contact or 'CREATE NEW' to add another, then click 'Next'.

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Step 6 - Review your delivery choices (A), then download the card order template (B), and fill this out, with reference to the on-screen 'Validation requirements' (C).

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Step 7 - Once complete, scroll down and upload your completed card order form (A), then click 'Next' (B).

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Step 8 - If there were any errors, you will be informed what these are so that you can correct and re-submit your order. Once submitted, you will be able to keep track of progressfrom the 'Batch card result tab'.

Question 7

How do I view my Centtrip transactions?

Accepted Answer

The Transactions section of your account is invaluable for monitoring real-time expenditure and checking card balances, card statuses and receipts. Administrators can run tailored reports via their desktop account, whilst cardholders can benefit from visibility of all their card activity on the go, via the Centtrip app.

Useful for:

Monitoring real-time transactions and balances
Viewing the receipt for a recent expense
Checking that card funds have been correctly distributed
Viewing card status to ensure a card has been activated

From your desktop account

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From the Transactions page, choose either Card Transactions or Account Transactions.
If you select Card Transactions, you’ll be able to pick a particular card.
Choose a currency to show the report in and click SUBMIT. You will now be able to view your transaction report online, or export as a PDF or XLS document.
Click into a transaction line to view more details and related documents, such as receipts.

From the Centtrip app

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From the 'TRANSACTIONS' screen, tap on the magnifying glass icon to expand filters.
Press 'Currency'.
Select the currency you would like to view transactions for.

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Tap on a transaction to view more details.
Scroll down to attach receipts, labels and notes instantly.
Switch to the 'Pending' tab to view transactions which have not yet cleared.

Hints & Tips

Access 'Transactions' via the navigation bar of your desktop account, or click a particular card or account balance from your Centtrip dashboard to instantly view the last 30 days.
As standard, Centtrip reports will exclude transactions from cards which have been closed. To change this, hover over your name in the top right of your account and select Settings from the dropdown. Change ‘View closed cards’ to ‘Yes’ and click MODIFY.
View transactions for multiple, select cards. Click the Centtrip logo to visit your account homepage and scroll down to the CARD BALANCES section. Select the silhouette icon next to any cards you are interested in and click EXPORT.
Once your report has been generated, you can enter a custom start and end date to view up to a year’s worth of transactions, for the time period of your choice. Alternatively, 5-year reports can be run from the CARD BALANCES section of your account homepage.

Question 8

What are Centtrip's standard account and card fees and limits?

Accepted Answer

Standard Fees

* Also subject to payment of any additional delivery and courier related charges.

** These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

Fees will be debited in the base currency of the account/card, or currency equivalent.

Account Fees

Please refer to the Fee Schedule of your Operating Account(s).

Card Limits

*Limits are in GBP, or currency equivalent. Higher card balances, withdrawals and limits are available subject to status - please contact your Account Manager or Client Support if you would like to discuss this.

Account load by debit card (private accounts)

If you are a personal account holder, you can load funds to your Centtrip account using your GBP debit card.

The minimum load value is £250.

Question 9

How do I load funds into my Centtrip Account?

Accepted Answer

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page.

Watch this 2-minute video:

OR -

Follow 3 quick steps:

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From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account
Note down the account details and payment reference starting with CENT.
Log into the corporate bank account you would like to send funds from and make a transfer using the details you noted. Please note: funds may only be transferred from an account in the same name as your Centtrip account. Click here to learn more.

Hints and tips

Ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays.
The bank account which you transfer funds from must be under the same name as your Centtrip account. If funds are received from a an unknown account, they will be returned. This can take up to x working days.
Please note, the bank details used to load your account were updated on 17 December 2020. Learn more
To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

Question 10

What should I do if I've forgotten my password?

Accepted Answer

You can reset your password instantly via the app or your desktop account

Using your desktop account

If you do not receive your verification code, please contact Client Support.