How do I activate my Centtrip card?

Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.

How can I pay my Centtrip subscription, card or payment fees?

Where can I find the cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

What are Centtrip's standard account and card fees and limits?

View our card fees for corporate and private customers here.

How do CSAs create and manage Admin users?

If you are a Corporate Super Administrator, you can instantly add new users to any of your accounts, set and manage user permissions and limits, or disable a user's access anytime, within *User Management*.

What should I do if I've forgotten the PIN for my card?

You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.

How do I load funds into my Centtrip Account?

It's quick and easy to add funds

How do I view my Centtrip transactions?

Transactions can be viewed in 'View Transactions' on the mobile app, or in 'Transactions' on a desktop.

How do I make payments?

Make secure and cost effective payments within seconds and without limits.

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.