Where can I find the transaction dispute form?

Download the Transaction Dispute Form here....

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How can I make a batch payment using CenttripNow

CenttripNow enables you to send and recieve free, instant payments to/from any other Centtrip account. Plus, save time by making CenttripNow payments in batch.

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How can I report on multiple cards and currencies?

Visit the 'Card Balances' section of your account dashboard to run a report comprising multiple cards and all associated currencies, over as longer a period as required.

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What are the additional validation requirements for payment recipients?

From 01/02/2024 onward, additional validation requirements will apply to your Centtrip payment recipients, to ensure greater accuracy and enhanced security around your transactions.

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What does the card status "issued not active" mean?

The 'issued not active' card status means the Centtrip card hasn't been activated yet.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.