Q: How do I check the mobile number registered to my Centtrip card?

If you are a cardholder - Sign into the Centtrip app . Tap the menu icon and select 'Your Details'. Press the edit icon to update your number. Tap 'VERIFY MOBILE NUMBER' and follow the steps. Alternatively, you can review and update your mobile number within your desktop account . If you are an Administrator - Sign into your desktop account. Click 'Manage Cards' . Locate the relevant card and click to view 'Card details' Follow these steps to update the registered mobile number .

Question 1

Where can I find out more about Centtrip’s standard Payment Fees?

Accepted Answer

Payments sent from a corporate Centtrip account to a bank account are subject to our standard Payment Fees.

Where can I review my payment fees?

You can review your account fees (including the payment fees) within your account, in your Fee Schedule
A summary of our card fees is also provided here.

Are these fees applicable to me?

The Payment Fees are applicable for all UK/Europe Corporate accounts which are not on a subscription plan.

How will I be charged?

The payment fee will be deducted from your Centtrip account balance in the currency of the payment. Please ensure you have enough funds in your account to cover your payment and the associated fee.

What happens if I do not have sufficient funds to cover the payment fee?

If you are converting currency for onward payment and do not have enough funds in your Centtrip account to cover both the conversion cost and the payment fee, the fee will be incorporated into your foreign exchange rate. Read more.
If you are sending a payment without a conversion and do not hold enough funds to cover both the payment value and the payment fee, your payment will not be sent. Please load additional funds (in the currency of the payment) and try again.

More information on our Payment Fees can be found in our Terms & Conditions.

Question 2

How do I make a one-time batch payment?

Accepted Answer

Upload a single spreadsheet and make a one-time payment to multiple recipients, in one or more currencies, effortlessly. The beneficiaries are not saved in your account, so your Recipients List will remain clear of any beneficiaries you only intend to make a single payment to.

Watch 2-minute video -

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Follow these steps -

[how-tos][figure]Select Send Payments from the navigation bar and then CREATE BATCH.[/figure][figure]Click the UPLOAD button.[/figure][figure]Tick the box labeled 'Create payments for one-time recipients'. [/figure][figure]Download and complete the batch payment template with all necessary fields.[/figure][figure]Follow the on-screen instructions to verify using either an app or email generated code. [/figure][figure]Upload your saved batch payment file and click NEXT.[/figure][figure]Review your batch summary on-screen. If needed, you can remove payments from the batch by selecting them and clicking REMOVE SELECTED.[/figure][figure]By default, the batch name will be the date & time created - you can rename your batch for easier reconciliation.[/figure][figure]Use the dropdown to select whether you would like to send your payments now, or schedule them for a later date. [/figure][figure] Once complete, you can save your batch to edit later, or submit it now. If your payments require approval, your administrator(s) will be notified - you will receive an email confirmation once processed.[/figure][/how-tos]

Question 3

How do I get started with Centtrip's expense management solution?

Accepted Answer

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Streamline reconciliation processes with our comprehensive card and cash expense management solution. Using the app, cardholders can attach instant photo receipts, labels and notes. These are then available for Administrators to view and reconcile in the via the 'Expenses' and 'Cash' dashboards.

Sign into your account and click 'Manage Expenses' to begin -

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1. Set up your Corporate Labels

Corporate Labels can be linked to accounting codes and added to transactions instantly, either by cardholders via the Centtrip app, or by Administrators.

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2. Share app instructions with cardholders

Once your Centtrip cards have been distributed, you’ll need to ensure your team know how to submit their expenses with the relevant receipts, labels and notes attached. They can add these easily and instantly via our app.

SHARE GUIDE

3. Tailor your expenses data

Apply filters, select custom dates and edit which fields you want to include in your transaction data.

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4. Manage expense receipts, labels and notes

Apply filters to tailor the data shown in your Expense Management dashboard and click a transaction to see more details and manage the expense - view or download the receipt, review labels and notes added by the cardholder, or add your own.

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5. Export PDF statements and reports

Customise the filters and fields in your expenses data and export XLS reports and PDF statements, with or without receipts, in the format that suits you.

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6. Track & Manage cash

Whether your team spend funds from an ATM, or receive a cash top-up, you can now keep track of all your transactions - even those made in cash.

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Question 4

How can I tailor card expenses data?

Accepted Answer

[how-tos][figure]Home in on exactly what you need to see with a range of filters, from viewing transactions with receipts or labels, to multi-select card and currency options.[/figure][figure]Hide or show fields to suit your preferences, for on-screen management and data export.[/figure][figure]View transactions for a custom date range, over as long a period as required.[/figure][figure]Instantly scan all transactions and fields for a particular word, label, phrase or code.[/figure][/how-tos]

Question 5

How do UK public holidays affect my Centtrip service?

Accepted Answer

Centtrip will be closed on the following UK bank holiday dates.

You can still access your Centtrip account online and via the app as normal, however, account load, foreign exchange and payments will not be available. If you have any associated deadlines, we recommend making arrangements at least 2 full working days before the public holiday.

For example, if the holiday is on a Friday, it's best to load your account, send payment or purchase currency by the end of Tuesday.

If you would like assistance with your foreign exchange, please contact our currency experts on +44 (0)20 3735 1735 or email dealingdesk@centtrip.com.

Question 6

How I can check the live foreign exchange rate?

Accepted Answer

You can check the live market rate for your specified currency pairing, anytime via your Centtrip account.

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Sign into your Centtrip account
Click to open the 'LIVE RATES' tab from your dashboard
Select your currency pairing and enter the amount you want to convert from, or to.
Then click 'GET RATE' to view the live market rate
You can also click 'SET ALERT' to recieve an instant notification if your target rate is achieved
Or, 'PLACE ORDER' to automatically execute your conversion if your target rate is acheived
Click Buy Currency to convert now at the live market rate

Question 7

How do I make payments to existing recipients in batch?

Accepted Answer

Make multiple payments in one click using our batch payments facility. Whether you are paying salaries, royalties, bills or invoices, batch functionality allows you to upload a spreadsheet to execute multiple payments in one or more currencies, in a few seconds.

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Visit the ‘Payments’ section of your Centtrip account, click ‘CREATE BATCH’ and then select ‘UPLOAD’.
Select 'Create payments for existing recipients'.
Download our batch payments template by clicking ‘EXCEL TEMPLATE’ or ‘CSV TEMPLATE’.
Enter details of each payment into the template, listing one payment per row. Help on how to do this is available below.
Once complete, save the updated file and upload it by clicking 'PICK A FILE...' from your Centtrip account. (If you have been signed out of your account due to inactivity, simpy follow step 1 above to access the relevant page.)
Once uploaded, you will be notified of any errors so that you can amend and re-upload your batch payment spreadsheet.

How to complete your batch payment template

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Nickname – this must match the nickname that was created for your beneficiary in your Centtrip 'Recipients' list.
Currency – the three-letter code of the currency you would like to send, such as GBP, USD, EUR.
Amount – the numerical amount of the currency you would like to send to the beneficiary.
Reason – add a reason for each payment, for example ‘Payment of Invoice’, ‘Friends or Family’, ‘Salary’.
Reference – enter a reference that will help the beneficiary understand the purpose of the payment, such an invoice number or company name.
Card – (optional) if you would like to make the payment using funds held on an associated Centtrip card, please enter the cardholder ID (a number starting with 20000) of the relevant card. Otherwise, leave this field blank.

Hints and tips

When paying a beneficiary for the first time, you will need to add them to your 'Recipient' list. Click here to learn more.
Ensure the nickname entered into the batch payment template file matches the beneficiary nickname which has been set up in the 'Recipients' section of your account.
For each payment, the currency code must match the currency that was specified for the beneficiary when they were added as a recipient.
The first five fields ('Nickname', 'Currency', 'Amount', 'Reason', 'Reference') of the batch payment template are required. The 'Card' field only needs to be completed if you wish to make the payment using funds held on an associated Centtrip card.

Question 8

How do I check the mobile number registered to my Centtrip card?

Accepted Answer

If you are a cardholder -

Alternatively, you can review and update your mobile number within your desktop account.

If you are an Administrator -

Question 9

How do I view pending card transactions in the app?

Accepted Answer

Sign into the app and follow the steps below -

From the 'TRANSACTIONS' screen, tap on the magnifying glass icon to expand filters.
Press 'Currency' and select the relevant one.
Tap 'Pending' to view transactions which have not yet cleared for your chosen currency.

Question 10

What are the validation rules for my one-time batch payment template?

Accepted Answer

When completing your batch payment template, please ensure you follow the validation guidance below to avoid any errors when processing your payments.

Please Note

The remaining fields in the spreadsheet are not required but can be requested for recipients with specific country/currency combination
Either BankAccountNumber or IBAN or BankClabe must be populated depending on the currency and country of recipient. Bank details must meet international format
Either BankSortCode or BankBIC or BankABA must be populated depending on the currency and country of recipient. Bank details must meet international format
You will be provided with a summary of failed payments, which will need to be corrected and submitted again.