Q: How do I complete my batch recipient upload template?

When completing your 'RecipientUploadTemplate' , each recipient must occupy one row and all relevant fields must be filled accordingly. Information on how and which fields to complete is provided below: Mandatory Fields Which bank account details are required? In the table below, reference the Beneficiary Bank Location and the Payment Currency to determine which two out of the six bank detail fields are required for each recipient. You can leave the other fields blank. Hints and tips If you can't see the country/currency combination you need and aren't sure which bank details you need to provide, visit the main Recipient tab of your account and select the required currency and country - the necessary fields will be displayed there. The ‘Override’ field can be used to update the details of an existing beneficiary; enter ‘Y’ into the row and the recipient (with the same nickname) will be updated accordingly.

Q: How do I set up an Operating Account?

To open a new Operating Account , simply complete our quick set-up form below and return this to help@centtrip.com . Download the relevant form: Operating Account Set-up Form - Marine Version Operating Account Set-up Form - Standard Version Note - to open an entirely new or separate account, please complete an online application .

Question 1

How do I get started with Centtrip's expense management solution?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/GIYh4m4U1x/Email%20Banners%20%28600%20%C3%97%20100px%29%20%282%29.png (Email Banners (600 × 100px) (2))

Streamline reconciliation processes with our comprehensive card and cash expense management solution. Using the app, cardholders can attach instant photo receipts, labels and notes. These are then available for Administrators to view and reconcile in the via the 'Expenses' and 'Cash' dashboards.

Sign into your account and click 'Manage Expenses' to begin -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/iYkIxX4yOY/EM_Dashboard.png (EM_Dashboard.png)

1. Set up your Corporate Labels

Corporate Labels can be linked to accounting codes and added to transactions instantly, either by cardholders via the Centtrip app, or by Administrators.

SHOW ME

2. Share app instructions with cardholders

Once your Centtrip cards have been distributed, you’ll need to ensure your team know how to submit their expenses with the relevant receipts, labels and notes attached. They can add these easily and instantly via our app.

SHARE GUIDE

3. Tailor your expenses data

Apply filters, select custom dates and edit which fields you want to include in your transaction data.

SHOW ME

4. Manage expense receipts, labels and notes

Apply filters to tailor the data shown in your Expense Management dashboard and click a transaction to see more details and manage the expense - view or download the receipt, review labels and notes added by the cardholder, or add your own.

SHOW ME

5. Export PDF statements and reports

Customise the filters and fields in your expenses data and export XLS reports and PDF statements, with or without receipts, in the format that suits you.

SHOW ME

6. Track & Manage cash

Whether your team spend funds from an ATM, or receive a cash top-up, you can now keep track of all your transactions - even those made in cash.

SHOW ME

Question 2

How do cardholders record cash transactions?

Accepted Answer

Record all of your transactions effortlessly via the Centtrip app, even those made in cash. Whether you've spent cash from an ATM, or cash received from an Administrator - create cash transactions and attach instant photo receipts and labels in a couple of taps.

Watch quick video -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

Follow step-by-step guide -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/0rdghsPNhq/1%20%286%29.png (1 (6) (13).png)

From the 'VIEW TRANSACTIONS' screen of the app, switch to Cash (A) and tap + Add transaction (B).
Enter the transaction details (C) and select Add receipt. Take a photo or select an image (D) and SUBMIT (E).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/2X5kOMWHsE/1%20%2810%29.png (1 (10))

Press DONE to close the cash transaction summary (A).
Next, Select Corporate Labels (B) and tap to open the first label group (C), in this example: Expense Type. (Note - these are custom to your organisation).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/GPL2hq9vho/1%20%2811%29.png (1 (11))

Then choose the relevant label from the group (e.g. Sustenance) (A).
Once added, your label will be shown on the transaction details screen. Tap Select Corporate Labels again (B) and open the next label group (C). Repeat the process until all Corporate Labels have been added.

Question 3

How do I complete my batch recipient upload template?

Accepted Answer

When completing your 'RecipientUploadTemplate', each recipient must occupy one row and all relevant fields must be filled accordingly. Information on how and which fields to complete is provided below:

Mandatory Fields

Which bank account details are required?

In the table below, reference the Beneficiary Bank Location and the Payment Currency to determine which two out of the six bank detail fields are required for each recipient. You can leave the other fields blank.

Hints and tips

If you can't see the country/currency combination you need and aren't sure which bank details you need to provide, visit the main Recipient tab of your account and select the required currency and country - the necessary fields will be displayed there.
The ‘Override’ field can be used to update the details of an existing beneficiary; enter ‘Y’ into the row and the recipient (with the same nickname) will be updated accordingly.

Question 4

How do I remove unused card funds?

Accepted Answer

Funds can be removed from a card and transferred back into your Centtrip account using the Load Cards feature.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/NZg48UNCWH/1%20%2831%29.png (1 (31))

Sign into your account and click 'Load Cards'.
Select the currency you want to remove.
Choose 'From Card to Account' as your transfer direction
Select the card you want to remove funds from and enter the amount.
Click 'TRANSFER IMMEDIATELY', or (to make multiple transfers), 'ADD TO BATCH TRANSFER'.

Question 5

How can I track and manage cash expenditure as an Administrator?

Accepted Answer

Centtrip's comprehensive expense management solution enables you to track and manage all your transactions in one place, even those made in cash. So whether your team spend funds from an ATM, or receive a cash top-up, nothing is unaccounted for. Administrators can view and manage cash expenses via their dedicated 'Cash' dashboard, within 'Manage Expenses'.

1. Record cash expenses & receipts -

CARDHOLDERS:

Cardholders can record their cash transactions and attach photo receipts and labels in a couple of taps, within the Centtrip app. Share our how-to guide and video with your team to get them started:

ADMINISTRATORS:

Administrators can also record cash expenses, as well as cash top-ups, within the 'CASH' dashboard of their desktop account:

Watch quick video -

Follow step-by-step guide -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/SZbTi551tN/1%20%282%29.png (1 (2) (16).png)

Click 'CASH' to visit the dedicated cash management dashboard.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/gupEjasXsL/1%20%283%29.png (1 (3) (15).png)

Click 'Add transaction' to record a new cash transaction.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/BqWcPQhlh6/1%20%284%29.png (1 (4) (13).png)

Select your cash transaction type: (A) Cash spend is a transaction made using funds from an ATM withdrawal. (B) Cash top-up is a cash sum given to a user from the account. Complete the required information and click 'Next'.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/QMGcH214j0/1%20%285%29.png (1 (5) (13).png)

Review the summary and press 'Next' to continue.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/9QJ6YCbCxk/1%20%286%29.png (1 (6) (12).png)

Click on the newly created cash transaction (A) to open the 'Transaction details' panel (B).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/5DOQn1jPHc/1%20%288%29.png (1 (8))

Upload an expense receipt (A) and attach any pre-set Corporate Labels using the dropdowns (B).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/nuOtJKWyry/1%20%2815%29.png

VIEW CARDHOLDER INSTRUCTIONS

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

2. View and manage cash expenses & receipts -

Watch quick video -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

3. Export custom cash reports -

Watch quick video -

Follow step-by-step guide -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/gN9NZDfegk/1.png (1 (1111111111111146).png)

From your 'CASH' dashboard (A), click to open 'Filters' and tailor your data as required (B). Select 'with receipts' to view expenses which are ready to reconcile. Click 'Update' to apply your changes (C).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/xoy70fgFZX/1%20%282%29.png (1 (2) (17).png)

Switch to the 'Fields' tab (A) and select/deselect fields to suit your requirements (B). Note - your custom Corporate Labels can also be added as fields. Finally, specify a date range for your report (C).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/YiSv9J3lcJ/1%20%282%29.png (1 (3) (16).png)

Click 'XLXS' to export your customised report (A) and visit 'REQUESTED REPORTS' to download (B).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

4. View your cash ledger -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/V2aV7PZq3A/1%20%284%29.png (1 (4) (14).png)

From your 'CASH' dashboard (A), switch to the 'Balances' tab (B) to view your cash ledger. Tailor the date range and currency as needed (C).

Note - Cash Manager currently only supports GBP/EUR/USD transactions (other currencies coming soon).

Question 6

How can I check my card billing address for online transactions?

Accepted Answer

Your Centtrip card can be used for online transactions too - you simply need to ensure you enter the correct billing address during the checkout process.

To review your billing address, sign into the Centtrip app, tap on the menu icon as shown below, and select 'Your Details'.

Question 7

How do I submit my card expense receipts, labels and notes?

Accepted Answer

You can attach photo receipts, labels and transaction notes instantly, as and when you spend via the Centtrip app.

Submit individual expenses within the app -

Before you begin, ensure you have activated your card and signed into the app.

Watch 2-minute video -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

Submit weekly or monthly expenses via your desktop -

Visit account.centtrip.com from your tablet or desktop computer, and sign in with the same details you use to access the app.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/bd2Jtws6Hq/Cardholder%20desktop%20expenses%20-%201.png (Cardholder desktop expenses - 1)

Click to expand the filters and select 'without receipts' to view outstanding expenses. Then 'Update'

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/V1gBXuHDlI/Cardholder%20desktop%20expenses%20-%202.png (Cardholder desktop expenses - 2)

Work through the list by clicking on an expense to open the details panel. You can then attach a receipt, select corporate labels and add your own labels and notes.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/lIdaw1epuy/Cardholder%20desktop%20expenses%20-%203.png (Cardholder desktop expenses - 3)

Vist the 'CASH' page from the left-hand menu, then 'Add transaction' to record expenditure using funds from a cash-top up or ATM withdrawal.

Question 8

How can I make a batch payment using CenttripNow

Accepted Answer

CenttripNow enables you to send and recieve free, instant payments to/from any other Centtrip account. You can make an individual CenttripNow payment or follow the steps below to send payments in batch.

Please note - you first need to add the beneficiaries to your CenttripNow network

How to send a CenttripNow batch payment

[how-tos][figure]First, ensure all beneficiaries have been added to your CenttripNow network. To check this, select 'Add Recipients' and look for the CenttripNow symbol under 'TYPE'. Select any other recipients and 'INVITE'. [/figure][figure]Once complete, select 'Send Payments' (A) and then, 'CREATE BATCH' (B).[/figure][figure]Click 'UPLOAD' (C).[/figure][figure]Ensure the first checkbox is ticked and download either the Excel or CSV template (D)[/figure][figure]Enter the details of each payment into the template. Be sure to enter the correct 'Nickname' for each CenttripNow recipient. Visit 'Add Recipients' to check these. [/figure][figure]Once complete, revisit the 'CREATE BATCH' page, upload your batch payment file (E) and click 'NEXT' (F).[/figure][figure]Review your batch payment summary - the fee should be showing as 0.00. Choose whether you would like to pay now, or schedule for later (G). Click 'SUBMIT' to finish (H).[/figure][/how-tos]

Question 9

Why are the bank details for loading my Centtrip account not in my name?

Accepted Answer

Your Centtrip account is not a bank account; Centtrip Limited is an Electronic Money Institution authorised and regulated by the Financial Conduct Authority.

We use multiple banking and other financial institution partners to hold client funds in secure, segregated currency accounts - the details you see on-screen are for these accounts.

So to fund your account, please use the full payment details provided under "Load Account" for your selected currency. To avoid delays, be sure to always quote your reference number (starting CENT), and ensure payment is from an account in the same name as your Centtrip account, or an Approved Third Party.

Once we receive your funds, they will be credited to your Centtrip account.

Question 10

How do I set up an Operating Account?

Accepted Answer

To open a new Operating Account, simply complete our quick set-up form below and return this to help@centtrip.com.

Download the relevant form:

Note - to open an entirely new or separate account, please complete an online application.