What is a card balance alert and how can I set one up?

Ensure a cardholder never runs out of funds

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How do I filter to show transactions with missing receipts?

Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.

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Where can I see live currency rates?

You can find and track live market rates on your Centtrip app or desktop account.

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What is a forward contract and how do they work?

A forward contract is an agreement to buy or sell a specific amount of currency, at a predetermined exchange rate, on a specific date in the future.

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Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

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What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

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What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

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Why is my account still visible when I have signed out?

This is because your device is still linked to your account.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.