What is a card balance alert and how can I set one up?

Ensure a cardholder never runs out of funds

How do I access my requested reports in Expense Management?

How do I filter to show transactions with missing receipts?

Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.

What is an 'Alternative Value' for a Corporate Label in Expense Management?

Where can I see live currency rates?

You can find and track live market rates on your Centtrip app or desktop account.

What is a forward contract and how do they work?

A forward contract is an agreement to buy or sell a specific amount of currency, at a predetermined exchange rate, on a specific date in the future.

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

Why is my account still visible when I have signed out?

This is because your device is still linked to your account.