Q: How do I set up an Operating Account?

To open a new Operating Account , simply complete our quick set-up form below and return this to help@centtrip.com . Download the relevant form: Operating Account Set-up Form - Marine Version Operating Account Set-up Form - Standard Version Note - to open an entirely new or separate account, please complete an online application .

Question 1

What are the validation rules for my one-time batch payment template?

Accepted Answer

When completing your batch payment template, please ensure you follow the validation guidance below to avoid any errors when processing your payments.

Please Note

The remaining fields in the spreadsheet are not required but can be requested for recipients with specific country/currency combination
Either BankAccountNumber or IBAN or BankClabe must be populated depending on the currency and country of recipient. Bank details must meet international format
Either BankSortCode or BankBIC or BankABA must be populated depending on the currency and country of recipient. Bank details must meet international format
You will be provided with a summary of failed payments, which will need to be corrected and submitted again.

Question 2

What is a card balance alert and how can I set one up?

Accepted Answer

Receive an instant notification if the balance on a specified card falls below a custom value.

Administrators, via email
The cardholder, via email
The cardholder, via SMS

View our guide on how to set up alerts

Question 3

How do I manage card expense receipts, labels and notes?

Accepted Answer

Expense Management makes it easy to view and manage expense receipts, labels and notes. We recommend filtering on transactions with receipts attached and then follow the steps below.

Watch 2-minute video -

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Follow these steps -

[how-tos][figure]Click on a transaction line to expand more details and manage the expense.[/figure][figure]View or download a Cardholder Receipt added via the app, or upload one from file.[/figure][figure]If your organisation has set up and enabled Corporate Labels in the app, you'll be able to review any which have been added by the cardholder. You can also attach them yourself via a quick dropdown.[/figure][figure]Review and edit the Cardholder Labels - these are custom tags which help cardholders to categorise and identify their expenses. You may want to provide guidance on how to use these.[/figure][figure]Enter custom Administrator Notes. Make a note of an incorrect receipt, an approval status or tax code - anything that will assist your accounting processes.[/figure][figure]Review Cardholder Notes which have been added via in the app. These can provide additional information about the reason for or nature of the expense.[/figure][/how-tos]

Question 4

How do I specify whether an administrator has corporate-level or account-level access?

Accepted Answer

During the process of setting up a new Corporate Administrator, you will be prompted to specify the new user's access-type:

Corporate-level access -

The user will be able to view and manage the corporate account, plus all associated Operating Accounts.

To set up, simply select the 'Corporate Access' option.

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Account-level access -

The user will only have access to view and manage specific Operating accounts.

Select 'Operating Account Level' and select one or more Operating Accounts from the menu.

Question 5

How can I export a list of my current Centtrip cards to review?

Accepted Answer

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Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.
Cick the person icon at the top (next to FIRST NAME) to instantly select all cards.
Click the 'EXPORT XLS' button
Enter a date range. To include all cards, we recommend entering the date the account was opened to present day.
Then EXPORT EXCEL. Your report will download automatically to your browser.
The 'Summary' tab will show all the cards issued within your date range, along with their Cardholder ID and current balances. You can delve into expenditure for each card by switching between the other tabs.

Question 6

How do cardholders record cash transactions?

Accepted Answer

Record all of your transactions effortlessly via the Centtrip app, even those made in cash. Whether you've spent cash from an ATM, or cash received from an Administrator - create cash transactions and attach instant photo receipts and labels in a couple of taps.

Watch quick video -

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Follow step-by-step guide -

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From the 'VIEW TRANSACTIONS' screen of the app, switch to Cash (A) and tap + Add transaction (B).
Enter the transaction details (C) and select Add receipt. Take a photo or select an image (D) and SUBMIT (E).

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Press DONE to close the cash transaction summary (A).
Next, Select Corporate Labels (B) and tap to open the first label group (C), in this example: Expense Type. (Note - these are custom to your organisation).

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Then choose the relevant label from the group (e.g. Sustenance) (A).
Once added, your label will be shown on the transaction details screen. Tap Select Corporate Labels again (B) and open the next label group (C). Repeat the process until all Corporate Labels have been added.

Question 7

How do I make a batch payment with FX?

Accepted Answer

Make hundreds of multi-currency payments effortlessly with Centtrip's FX Batch Payments feature. Upload one spreadsheet containing all payment information and associated currencies, and let Centtrip do the rest.

We'll calculate any FX conversions and process your payments all in one go. Simply choose whether you want to send your payments instantly, or schedule for a later date.

None of the beneficiary details will be saved after payment, keeping your account clear and enabling you to upload updated details for any future payments.

Watch 2- minute video -

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Follow these steps -

Step 1

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Sign into your account and click on 'Buy Currency'. Then, 'CREATE BATCH' and 'UPLOAD'. Can't access this?

Step 2

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Download either the 'EXCEL' or 'CSV TEMPLATE' and enter your FX payments, ensuring you follow the validation requirements. Then, upload your completed file and click 'NEXT'.

Step 3

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Review your payment summary. Here you can enter a name for your batch, refresh the live rate(s) or remove payments from the batch.

Step 4

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Choose whether you would like to send your payment immediately or schedule for a later date, then click 'SUBMIT' or 'SUBMIT FOR APPROVAL' (depending on your permissions)

Step 5

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Follow the steps to verify using an email or SMS generated code. Then 'CONFIRM'.

Step 6

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That's it! If you require approval for payments, your Administrator(s) will be notified and it will be processed once approved. Otherwise, it will be processed instantly (as scheduled).

IMPORTANT - Please ensure you have sufficient funds on your account to cover all payments in the batch. If there are insufficient funds, any associated payments will fail.

How to load additional funds to your account >

Question 8

How do I make payments to existing recipients in batch?

Accepted Answer

Make multiple payments in one click using our batch payments facility. Whether you are paying salaries, royalties, bills or invoices, batch functionality allows you to upload a spreadsheet to execute multiple payments in one or more currencies, in a few seconds.

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Visit the ‘Payments’ section of your Centtrip account, click ‘CREATE BATCH’ and then select ‘UPLOAD’.
Select 'Create payments for existing recipients'.
Download our batch payments template by clicking ‘EXCEL TEMPLATE’ or ‘CSV TEMPLATE’.
Enter details of each payment into the template, listing one payment per row. Help on how to do this is available below.
Once complete, save the updated file and upload it by clicking 'PICK A FILE...' from your Centtrip account. (If you have been signed out of your account due to inactivity, simpy follow step 1 above to access the relevant page.)
Once uploaded, you will be notified of any errors so that you can amend and re-upload your batch payment spreadsheet.

How to complete your batch payment template

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Nickname – this must match the nickname that was created for your beneficiary in your Centtrip 'Recipients' list.
Currency – the three-letter code of the currency you would like to send, such as GBP, USD, EUR.
Amount – the numerical amount of the currency you would like to send to the beneficiary.
Reason – add a reason for each payment, for example ‘Payment of Invoice’, ‘Friends or Family’, ‘Salary’.
Reference – enter a reference that will help the beneficiary understand the purpose of the payment, such an invoice number or company name.
Card – (optional) if you would like to make the payment using funds held on an associated Centtrip card, please enter the cardholder ID (a number starting with 20000) of the relevant card. Otherwise, leave this field blank.

Hints and tips

When paying a beneficiary for the first time, you will need to add them to your 'Recipient' list. Click here to learn more.
Ensure the nickname entered into the batch payment template file matches the beneficiary nickname which has been set up in the 'Recipients' section of your account.
For each payment, the currency code must match the currency that was specified for the beneficiary when they were added as a recipient.
The first five fields ('Nickname', 'Currency', 'Amount', 'Reason', 'Reference') of the batch payment template are required. The 'Card' field only needs to be completed if you wish to make the payment using funds held on an associated Centtrip card.

Question 9

How do I set up an Operating Account?

Accepted Answer

To open a new Operating Account, simply complete our quick set-up form below and return this to help@centtrip.com.

Download the relevant form:

Operating Account Set-up Form - Marine Version
Operating Account Set-up Form - Standard Version

Note - to open an entirely new or separate account, please complete an online application.

Question 10

What is a foreign exchange spot transaction?

Accepted Answer

A foreign exchange SPOT transaction (or SPOT trade) is an agreement to buy or sell a particular currency pairing for immediate delivery (within 48 hours), at the current exchange rate. The SPOT Rate is the real-time exchange rate between 2 currencies that we can offer at the point of executing the transaction.

You can purchase currency at the spot rate directly within your Centtrip account.