What should I do if I've forgotten the PIN for my card?
Do not worry, you can request an instant PIN reminder by signing into your desktop account, or on-the-go via the Centtrip app.
Watch Video -
From the Centtrip app -
- Open the Centtrip app and tap the menu icon to open app 'SETTINGS'
- Select ‘Pin’ from the menu
- Tap ‘Reveal’ and enter your security details or use Touch ID / Face ID
- Your PIN will be shown on screen for 5 seconds
From your desktop account -
- Sign into your account and hover over or click your name in the top right of the screen
- Select 'PIN Reveal'
- Choose your card and select 'REVEAL'
- Your PIN will be shown on screen for 5 seconds
Hints and tips
- You can change your PIN at most major bank ATMs for a fee of £0.50.
- Don't yet have the app? Download now for your iOS or Android device, so that you can reveal your PIN, lock/unlock your card, view balances and transactions, upload instant photo receipts and more.
- Access our Cardholder Guide for instructions on how to sign into and make the most of the app.