What should I do if I've forgotten the PIN for my card?

Do not worry, you can request an instant PIN reminder by signing into your desktop account, or on-the-go via the Centtrip app.

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From the Centtrip app -

  1. Open the Centtrip app and tap the menu icon to open app 'SETTINGS'
  2. Select ‘Pin’ from the menu
  3. Tap ‘Reveal’ and enter your security details or use Touch ID / Face ID
  4. Your PIN will be shown on screen for 5 seconds

From your desktop account -

  1. Sign into your account and hover over or click your name in the top right of the screen
  2. Select 'PIN Reveal'
  3. Choose your card and select 'REVEAL'
  4. Your PIN will be shown on screen for 5 seconds

Hints and tips

  • You can change your PIN at most major bank ATMs for a fee of £0.50.
  • Don't yet have the app? Download now for your iOS or Android device, so that you can reveal your PIN, lock/unlock your card, view balances and transactions, upload instant photo receipts and more.
  • Access our Cardholder Guide for instructions on how to sign into and make the most of the app.

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.