Account Management results

Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

What are Centtrip's standard account and card fees and limits?

View our card fees for corporate and private customers here.

How do I lock or unlock a card?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

How do I get started with Expense Management?

Streamline your entire reconciliation process with our comprehensive expense management solution.

How can I tailor transaction data in Expense Management?

You can tailor card expenses data to your exact requirements

How do I add a new recipient (payee)?

To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.

How can I order Centtrip cards?

Administrators can access the Card Order Form within their account

How do I view my Centtrip transactions?

Transactions can be viewed in 'View Transactions' on the mobile app, or in 'Transactions' on a desktop.

Why are the bank details for loading my Centtrip account not in my name?

What are the supporting documentation requirements for an account application?