What is Expense Management and how can I access it?

Expense Management is our newest tool and is available to Centtrip account holders for no extra charge. 

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

How do I add a new recipient (payee)?

To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.

How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

How can I report on multiple cards and currencies?

Visit the 'Card Balances' section of your account dashboard to run a report comprising multiple cards and all associated currencies, over as longer a period as required.

Why has an €8 fee been taken from my Euro payment?

Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent. This charge is not taken by Centtrip and is unfortunately outside of our control

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