How do I lock/unlock a card for myself or a member of my team?
Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.
What should I do if I notice a fraudulent transaction on my account?
If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.
How do I add labels and receipts to my transactions?
Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.
How do I filter to show transactions with missing receipts?
Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.
What should I do if I've forgotten the PIN for my card?
You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.
My card has been lost or stolen, what should I do?
You can lock your card instantly via the app or your desktop account.
How do I find my nearest compatible ATM?
We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.
What are your card fees?
View our card fees for corporate and private customers here
How do I get the best rate when withdrawing from an ATM?
You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .
Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?
All our fees are fixed and converted to GBP.