Cards results

How do I lock or unlock a card?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

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How do I close a Centtrip card?

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Why can't I see the 'Order Cards' tab?

Only administrators with authority to order cards will be able to see the Order Cards tab, under 'MANAGE CARDS'.

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What are Centtrip's standard account and card fees and limits?

View our card fees for corporate and private customers here.

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Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

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Where can I find out more about the Centtrip card?

The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market.

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How do I view pending card transactions in the app?

You can switch between pending and cleared transactions instantly in the app

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.