What is 3D secure?

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.

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What should I do if I notice a fraudulent transaction on my account?

If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.

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How do I lock or unlock a card?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

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How long will it take for my Centtrip cards to arrive?

Once ordered, your card(s) should arrive within seven working days

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Is the Centtrip card supported on Apple Pay?

The Centtrip card is not currently supported on Apple Pay, but you can make contactless payments.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.