No, the base currency is determined when the card is created. However, you can request a new card by contacting us using the details at the bottom of this page.

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are prepaid, reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card. Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are prepaid, reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card. Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

| Feature |Details | |-|-| | Standard card balance | £100,000* | | Transfer | up to £10,000 daily to one or multiple cards instantly* | | Purchases using Centtrip multi-currency Mastercard | FREE | | Withdraw | up to £750 daily from 2.1 million ATMs displaying the Mastercard Acceptance Mark worldwide | | ATM withdrawals | 1% of the value of the transaction, or a minimum fee of £1.60 | | FX on transactions in out-of-card currency | 2%** | | PIN reveal online | FREE | | PIN change via bank ATM | £0.50 | | Card lock/unlock online/app | FREE | | View balances online/app | FREE | | Merchant dispute admin for chargebacks | £20.00 | | Annual inactivity fee | £10.00 | | Annual card fee | £10.00 | | Replacement card | £10.00 | &ast; Higher card balances and transfer limits are available subject to status. &ast;&ast; These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

If you are having difficulty using your card for a transaction, here are some possible causes to check: **Has the card been activated?** If not, please [follow these activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) **Is the card locked?** You can unlock the card on the **Lock / Unlock Card** screen of either the web or mobile app. **Does the card have enough money to make the payment?** You may need to move money from your account balance to the card you're using. See [How Do I Load My Cards](https://support.centtrip.com/faqs/how-do-i-load-my-cards) for more information. **Does the merchant accept pre-paid cards?** While prepaid cards are accepted widely, some merchants may not accept them. **Online payments** A billing address that doesn't match the address on your Centtrip account may prevent the payment from being accepted. You can check this by tapping **Your Details** in the mobile app or by clicking on your name in the top right corner of the web app. Contact us using the details at at the bottom of this page to update this if it's out of date. **ATM withdrawals** * does the withdrawal exceed our £750 daily ATM limit? * does the ATM accept Mastercard? This should be visible on the outside of the ATM. * is it a bank or independent ATM? Bank ATMs generally accept Centtrip cards more often. If you're still having problems with your card, please contact us using the details at the bottom of this page.

If you are having difficulty using your card for a transaction, here are some possible causes to check: **Has the card been activated?** If not, please [follow these activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) **Is the card locked?** You can unlock the card on the **Lock / Unlock Card** screen of either the web or mobile app. **Does the card have enough money to make the payment?** You may need to move money from your account balance to the card you're using. See [How Do I Load My Cards](https://support.centtrip.com/faqs/how-do-i-load-my-cards) for more information. **Does the merchant accept pre-paid cards?** While prepaid cards are accepted widely, some merchants may not accept them. **Online payments** A billing address that doesn't match the address on your Centtrip account may prevent the payment from being accepted. You can check this by tapping **Your Details** in the mobile app or by clicking on your name in the top right corner of the web app. Contact us using the details at at the bottom of this page to update this if it's out of date. **ATM withdrawals** * does the withdrawal exceed our £750 daily ATM limit? * does the ATM accept Mastercard? This should be visible on the outside of the ATM. * is it a bank or independent ATM? Bank ATMs generally accept Centtrip cards more often. If you're still having problems with your card, please contact us using the details at the bottom of this page.

All our fees are fixed. Fees and Limits Schedule for each Centtrip base-currency card are available [here](https://live.centtrip.com/Centtrip_Card_Limits_Rates). For more information about Centtrip card fees, see [what are your card fees?](https://support.centtrip.com/faqs/what-are-your-card-fees).

All our fees are fixed. Fees and Limits Schedule for each Centtrip base-currency card are available [here](https://live.centtrip.com/Centtrip_Card_Limits_Rates). For more information about Centtrip card fees, see [what are your card fees?](https://support.centtrip.com/faqs/what-are-your-card-fees).

You can use your Centtrip card to withdraw from any cash machine displaying the Mastercard Acceptance Mark above. When taking out money, the ATM will usually give you a couple of withdrawal options to: 1. Process the transaction in local currency 2. Use the ATM’s conversation rate. We highly recommend selecting option 1 to ensure you take out the currency held on the card and avoid any conversion fee being applied by the ATM operator. If you select option 2 when you have the local currency on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means the local currency will be converted to GBP on your card and then back at the ATM’s rate, which tends to be very poor. You may also incur additional fees. For more information about our ATM withdrawal fees, see [what are your card fees?](https://support.centtrip.com/faqs/what-are-your-card-fees) If you require further assistance, contact us using the details at the bottom of this page.

You can use your Centtrip card to withdraw from any cash machine displaying the Mastercard Acceptance Mark above. When taking out money, the ATM will usually give you a couple of withdrawal options to: 1. Process the transaction in local currency 2. Use the ATM’s conversation rate. We highly recommend selecting option 1 to ensure you take out the currency held on the card and avoid any conversion fee being applied by the ATM operator. If you select option 2 when you have the local currency on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means the local currency will be converted to GBP on your card and then back at the ATM’s rate, which tends to be very poor. You may also incur additional fees. For more information about our ATM withdrawal fees, see [what are your card fees?](https://support.centtrip.com/faqs/what-are-your-card-fees) If you require further assistance, contact us using the details at the bottom of this page.

Yes. If you'd like to order cards with a different base currency, contact us using the details at the bottom of this page. Non-GBP base-currency cards are available for corporate clients only.

Once ordered, your card should be with you within seven working days, though some international deliveries may take longer. Please talk to us if you have an urgent order and would like to discuss alternative delivery options. If you are a corporate client, all your cards will be posted to your main company address.

Once ordered, your card should be with you within seven working days, though some international deliveries may take longer. Please talk to us if you have an urgent order and would like to discuss alternative delivery options. If you are a corporate client, all your cards will be posted to your main company address.

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency. [Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency. [Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)

Cards

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

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Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

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What are your card fees?

View our card fees for corporate and private customers here

fees

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What can I use my Centtrip multi-currency Mastercard for?

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.

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My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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