Q: What happens if I do not have sufficient funds for my payment and payment fee?

Payments are subject to our standard payment fees , which will be automatically debited from your Centtrip account balance, in the currency of the payment. You can check your payment fees in your account Fee Schedule . If you are sending a payment without a conversion and do not hold enough funds to cover both the payment value and the payment fee, your payment will not be sent. Please load additional funds (in the currency of the payment) and try again.

Q: How do I set up an Operating Account?

To open a new Operating Account , simply complete our quick set-up form below and return this to help@centtrip.com . Download the relevant form: Operating Account Set-up Form - Marine Version Operating Account Set-up Form - Standard Version Note - to open an entirely new or separate account, please complete an online application .

Q: Can I order spare or emergency cards?

Yes you can! Simply visit Manage Cards to place a card order in the usual way. Enter SPARE ONE , TWO , THREE , or EMERGENCY ONE , TWO , THREE etc. (whatever you prefer) as the card names, and use placeholder details (such as your own) for the email address, mobile number and date of birth fields - you'll be able to change these later. Keep your cards safe and secure until required. When ready, use the Reassign Card feature to instantly assign cards to a new or existing user, and update the associated email, mobile and date of birth. This will enable the new user to reset the password, sign into the app and activate the card. Please note - you will be unable to change the emboss name on the card.

Question 1

How do I submit an application to open a Centtrip account on behalf of another organisation?

Accepted Answer

Submitting an application to open a Centtrip account on behalf of another organisation can be done via our online Application Service.

Submit applications securely and efficiently
Receive instant notifications when additional information is required
Upload documentation securely and directly to Centtrip
Save your progress and continue your application at any time
Keep track of multiple applications, all in one place

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How to submit an application:

Visit the Centtrip Application Service.
Sign in using your existing Centtrip credentials, or 'REGISTER'.
Click the 'New Application' button in the top-right.
Complete the required fields, upload any required supporting documentation and submit when ready.
Once submitted, please notify our Partnerships Team, so that they can assist with account onboarding.

You will be notified via email if any further information is required.

IMPORTANT: In order to submit an application on behalf of another organisation, you must have a current, signed Ambassador Agreement. Email us for more information.

Question 2

How do I specify whether an administrator has corporate-level or account-level access?

Accepted Answer

During the process of setting up a new Corporate Administrator, you will be prompted to specify the new user's access-type:

Corporate-level access -

The user will be able to view and manage the corporate account, plus all associated Operating Accounts.

To set up, simply select the 'Corporate Access' option.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/iNsqU5sdpA/Corp%20Access.png (Corp Access)

Account-level access -

The user will only have access to view and manage specific Operating accounts.

Select 'Operating Account Level' and select one or more Operating Accounts from the menu.

Question 3

My card has been lost or stolen, what should I do?

Accepted Answer

Your card can be reported as lost or stolen and instantly locked via the Centtrip app. Once locked no debits or withdrawals can be made.

Report your card as lost or stolen using the app

Open the Centrip app and tap the menu icon to open app 'SETTINGS'.
Select ‘Lost or Stolen Card’.
An instant alert will be sent to Centtrip and the card will be locked automatically.
Contact Centtrip or your account administrator to order a replacement card. Any remaining card funds will need to be transfered back to your main account.
Once ordered, your new card should take 7-10 working days to arrive. Meanwhile, no debits or withdrawals will be allowed.

Hints and tips

You can also lock your card from your desktop account from the settings menu. Please also contact Centtrip to order a replacement.
To lock your for card for later use, without reporting it as lost or stolen, select 'Lock or Unlock Card' from the app menu. The card can be unlocked later at any time and used immediately.
We recommend downloading the app for your iOS or Android device, so that you can lock/unlock your card anytime, view balances and transactions on the go and upload instant photo receipts.
Access our Cardholder Guide for instructions on how to sign into and make the most of the app.
Administrators can also lock/unlock any cards they manage on behalf of cardholders, as outlined above.

Question 4

How can I check whether I am a Corporate Super Administrator?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to instantly add and manage users on the account.

How to check if you are a CSA

Sign into your Centtrip account
Click or hover over the settings cog in the top right
If you are a CSA, you will be able to see the User Management option.

If you do not see this and would like to request CSA level access, please contact your account administrator. For more information see: How do I create a Corporate Super Administrator?

Question 5

How I can check the live foreign exchange rate?

Accepted Answer

You can check the live market rate for your specified currency pairing, anytime via your Centtrip account.

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Sign into your Centtrip account
Click to open the 'LIVE RATES' tab from your dashboard
Select your currency pairing and enter the amount you want to convert from, or to.
Then click 'GET RATE' to view the live market rate
You can also click 'SET ALERT' to recieve an instant notification if your target rate is achieved
Or, 'PLACE ORDER' to automatically execute your conversion if your target rate is acheived
Click Buy Currency to convert now at the live market rate

Question 6

What happens if I do not have sufficient funds for my payment and payment fee?

Accepted Answer

Payments are subject to our standard payment fees, which will be automatically debited from your Centtrip account balance, in the currency of the payment.

You can check your payment fees in your account Fee Schedule.

If you are sending a payment without a conversion and do not hold enough funds to cover both the payment value and the payment fee, your payment will not be sent. Please load additional funds (in the currency of the payment) and try again.

Question 7

What are the validation rules for my one-time batch payment template?

Accepted Answer

When completing your batch payment template, please ensure you follow the validation guidance below to avoid any errors when processing your payments.

Please Note

The remaining fields in the spreadsheet are not required but can be requested for recipients with specific country/currency combination
Either BankAccountNumber or IBAN or BankClabe must be populated depending on the currency and country of recipient. Bank details must meet international format
Either BankSortCode or BankBIC or BankABA must be populated depending on the currency and country of recipient. Bank details must meet international format
You will be provided with a summary of failed payments, which will need to be corrected and submitted again.

Question 8

How do I set up an Operating Account?

Accepted Answer

To open a new Operating Account, simply complete our quick set-up form below and return this to help@centtrip.com.

Download the relevant form:

Note - to open an entirely new or separate account, please complete an online application.

Question 9

How can I download my Cardholder Labels to use as Corporate Labels?

Accepted Answer

Save time when creating Corporate Labels, by using your existing cardholder labels. Export in just a click, add the accounting codes and simply re-upload in batch to your chosen Corporate Label Group.

Sign into Expense Management and click the 'Cardholder Labels' button to export.
Edit or add to the list as required, and enter an Alternative Value for each label.

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Re-upload your XLS file and click 'Next' to import your labels as Corporate Labels.

Question 10

Can I order spare or emergency cards?

Accepted Answer

Yes you can! Simply visit Manage Cards to place a card order in the usual way.

Enter SPARE ONE, TWO, THREE, or EMERGENCY ONE, TWO, THREE etc. (whatever you prefer) as the card names, and use placeholder details (such as your own) for the email address, mobile number and date of birth fields - you'll be able to change these later.

Keep your cards safe and secure until required.

When ready, use the Reassign Card feature to instantly assign cards to a new or existing user, and update the associated email, mobile and date of birth. This will enable the new user to reset the password, sign into the app and activate the card.

Please note - you will be unable to change the emboss name on the card.