Most popular results

Where can I see live currency rates?

You can find and track live market rates on your Centtrip app or desktop account.

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What is a Market Order and how do I set one up?

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you.

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What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

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Where can I find out more about the Centtrip card?

The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market.

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What is a card balance alert and how can I set one up?

Ensure a cardholder never runs out of funds

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Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

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What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.