My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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How do I lock/unlock a card for myself or a member of my team?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

How do I upload receipts for expense management?

Upload photos of your receipts for expense management or record keeping in the 'Transactions' section of the desktop account or app.

Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

As a corporate client, can I have cards in different base currencies?

Corporate clients can have cards with different base currencies. Contact us to order additional cards.

How do I make payments in batch?

Making multiple payments in one or more currencies is quick and easy using our batch payments facility.

Will I earn interest on my Centtrip account or card balance?

You will not earn any interest on either your Centtrip account or card balances.

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Where can I see live currency rates?

You can find and track live market rates on your Centtrip app or desktop account.

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

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