Question 1

How soon can I get my Centtrip multi-currency Mastercard?

Accepted Answer

Once ordered, your card should be with you within seven working days, though some international deliveries may take longer. Please talk to us if you have an urgent order and would like to discuss alternative delivery options.

If you are a corporate client, all your cards will be posted to your main company address.

Question 2

How do I make payments in batch?

Accepted Answer

Make multiple payments in one click using our batch payments facility. Whether you are paying salaries, royalties, bills or invoices, batch functionality allows you to upload a spreadsheet to execute multiple payments in one or more currencies, in a few seconds.

![Batch payments (1) (2).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/3mQNyEcYF4/Batch%20payments%20%281%29.png)

1. From the **‘Payments’** section of your Centtrip account, click **‘CREATE BATCH’** and then select **‘UPLOAD’**.

2. Download our batch payments template by clicking **‘EXCEL TEMPLATE’** or **‘CSV TEMPLATE’**.

3. Enter details of each payment into the template, listing one payment per row. Help on how to do this is available below.

4. Once complete, save the updated file and upload it by clicking **'PICK A FILE...'** from your Centtrip account. (If you have been signed out of your account due to inactivity, simpy follow step 1 above to access the relevant page.)

5. Once uploaded, you will be notified of any errors so that you can amend and re-upload your batch payment spreadsheet.

### How to complete your batch payment template
![Screenshot 2020-11-05 at 12.57.59.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/jHpF4X5szO/Screenshot%202020-11-05%20at%2012.57.59.png)

* **Nickname** – this must match the nickname that was created for your beneficiary in your Centtrip 'Recipients' list.
* **Currency** – the three-letter code of the currency you would like to send, such as GBP, USD, EUR. 
* **Amount** – the numerical amount of the currency you would like to send to the beneficiary.   
* **Reason** – add a reason for each payment, for example ‘Payment of Invoice’, ‘Friends or Family’, ‘Salary’.  
* **Reference** – enter a reference that will help the beneficiary understand the purpose of the payment, such an invoice number or company name. 
* **Card** – (optional) if you would like to make the payment using funds held on an associated Centtrip card, please enter the cardholder ID (a number starting with 20000) of the relevant card. Otherwise, leave this field blank.

### Hints and tips
* When paying a beneficiary for the first time, you will need to add them to your 'Recipient' list. [Click here to learn more](https://support.centtrip.com/faqs/how-do-i-add-a-new-recipient). 
* Ensure the nickname entered into the batch payment template file matches the beneficiary nickname which has been set up in the 'Recipients' section of your account.
* For each payment, the currency code must match the currency that was specified for the beneficiary when they were added as a recipient.
* The first five fields ('Nickname', 'Currency', 'Amount', 'Reason', 'Reference') of the batch payment template are required. The 'Card' field only needs to be completed if you wish to make the payment using funds held on an associated Centtrip card.

Question 3

Can I change the base currency on my existing multi-currency card?

Accepted Answer

No, the base currency is determined when the card is created. However, you can request a new card by contacting us using the details at the bottom of this page.

Question 4

What currencies can I manage with my Centtrip account?

Accepted Answer

**Your Centtrip account can hold and manage these 15 currencies:**

* GBP - British Pound
* EUR - Euro
* USD - US Dollar
* AUD - Australian Dollar
* CAD - Canadian Dollar
* CHF - Swiss Franc
* DKK - Danish Krone
* HKD - Hong Kong Dollar
* ILS - Israeli Shekel
* JPY - Japanese Yen
* NZD - New Zealand Dollar
* NOK - Norwegian Krone
* PLN - Polish złoty
* SEK - Swedish Krona
* ZAR - South African Rand

## Adding currencies to your account
You can add currencies not currently shown in your Centtrip account dashboard by clicking 'Add Currencies':

![Add Currencies.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/hHMx7zqa3T/Add%20Currencies.png)

Question 5

Will I earn interest on my Centtrip account or card balance?

Accepted Answer

You will not earn any interest on either your Centtrip account or card balances.

Question 6

What is a 'Corporate Super Administrator' and how do they create new users and manage permissions?

Accepted Answer

A Corporate Super Administrator (CSA) has the ability to create new admin users, manage permissions and limits, or instantly disable a user's access any time. All from within their account settings.

Please contact [Centtrip support](mailto:help@centtrip.com) to learn more or nominate a CSA for your account.

(Note - all CSAs must be pre-authorised by a senior account administrator.)

### How to Add or Manage Users as a CSA:
![Super Admin Final.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/N623HOslO2/Super%20Admin%20Final.png)

1. After signing into your account, click or hover over the settings icon and select 'Corporate Super Admin Menu'. You will only see this if you are a CSA.

2. Choose ‘CSA Create Admin’ and use the dropdown menu to select an account. A list of all current users will then appear.

3. Click 'ADD' to create a new user, enter their email address and click ‘CHECK’ to ensure the email is not already in use.

4. Enter the new user's details into the form, set their permissions and limits and click ‘SAVE’.

5. An email will be sent to the new user asking them to verify their email address and create their login credentials. Once verified, ‘User Validated’ will switch to the 'on' position.

6. Click ‘EDIT’ to instantly amend permissions or disable user access any time. Disabled users will still appear in your list but ‘Site access’ will be in the ‘off’ position.

### Hints and tips

* 'Site Access' field - indicates whether or not a user's access has been disabled. Click 'EDIT' to change this anytime.
* 'User Validated' field - indicates whether or not a user has verified their email address and created login credentials.
* Instant verfication reminders can be sent by clicking the 'RESEND EMAIL' button under the ‘User Validated’ column.
* Please ensure the correct date of birth is entered when creating a new user, as this will be required for a password reset.
* A CSA will not be able to set user permissions/limits that are higher than their own.
* Once a user has been created, you will not be able to edit their personal details. Please contact Centtrip to amend these.

Question 7

Why is my account still visible when I have signed out?

Accepted Answer

This is because your device is still linked to your account.

To unlink your device from your account:

1. Select the account
2. Log in using your credentials
3. Select Two-factor Authentication
4. Select Unlink Device
5. Sign out and the device will be unlinked from your account

Question 8

What should I do if I have lost my device?

Accepted Answer

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access.

If you've enabled Multi-factor Authentication, you'll be unable to log in to your desktop account without an in-app security code. Please contact us using the details at the bottom of this page and we'll help you get access to your account.

Question 9

Can I categorise my transactions?

Accepted Answer

Yes, you can.

Labels are a simple yet extremely effective new tool on our app that enables you to search your transactions more easily. Simply use available or create new labels online and on the app to categorise your expenses by projects, departments or events and better organise your transactions.

This new feature replaces hashtags and allows you to create as many categories as you need. Add a new category as you make a purchase or search existing labels to mark the transaction to easily identify it when running reconciliation either in real time or later on.

To add or create new label:
* Tap on the transaction you want to categorise
* Tap on ‘Labels’
* Either select from the list of existing labels or create a new one
* Tap ‘Done’

![Create new or use existing labels to categorise transactions](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/RcmOrlsY5G/Transactions_labels-640x452.jpg)

*Create new or use existing labels to categorise transactions*

Customise existing labels and re-use them for future transactions. Both account administrators and users can create, edit and use the same labels online and on the app.

You can also export labelled transactions from and import them into your accountancy package for reconciliation and reporting purposes.

All labels are included in any transaction reporting.

Question 10

As a corporate client, can I have cards in different base currencies?

Accepted Answer

Yes. If you'd like to order cards with a different base currency, contact us using the details at the bottom of this page.

Non-GBP base-currency cards are available for corporate clients only.

Help and Support

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