What are Corporate Labels and how do I set them up?

Simplify your reconciliation processes by creating Corporate Label Groups, whereby each Group contains its own set of custom labels that can be linked to accounting codes and assigned to transactions via a dropdown.

3

How do I convert currency?

You can do this via your desktop account and the app.

12

What payment methods can I use to load my account or settle an FX trade?

Information on our accepted payments methods is available here

3

How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

6

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

23

What is CenttripNow and how can I use it to make instant payments?

CenttripNow allows you to instantaneously transfer funds between Centtrip accounts without incurring any fees.

13

How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

4

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.