Where can I see live currency rates?

You can find and track live market rates on your Centtrip app or desktop account.

How do I lock/unlock a card for myself or a member of my team?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

What are Corporate Labels and how do I set them up?

Simplify your reconciliation processes by creating Corporate Label Groups, whereby each Group contains its own set of custom labels that can be linked to accounting codes and assigned to transactions via a dropdown.

How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

How soon can I get my Centtrip multi-currency Mastercard?

Once ordered, your card will usually be with you within seven working days.

What is Expense Management and how can I access it?

Expense Management is our newest tool and is available to Centtrip account holders for no extra charge. 

How do I enable Corporate Labels in the app?

What is CenttripNow and how can I use it to make instant payments?

CenttripNow allows you to instantaneously transfer funds between Centtrip accounts without incurring any fees.

What does the card status "issued not active" mean?

The 'issued not active' card status means the Centtrip card hasn't been activated yet.

What payment methods can I use to load my account or settle an FX trade?

Information on our accepted payments methods is available here