Most popular results

How do I export reports from Centtrip?

You can create and tailor comprehensive reports for analysis and reconciliation in the reporting tab.

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How do I get the best rate when withdrawing from an ATM?

You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .

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What should I do if I can't find my account activation email?

If you can't find your account activation email., you can simply reset your password.

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My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

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Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

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How can I export a list of my current Centtrip cards to review?

You can export a list of all your Centtrip cards from the CARD BALANCES section of your account.

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How can I check my account fees?

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Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

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How can I apply to open a Centtrip account?

You can submit an application via our secure online application service

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.