Question 1

Why could my foreign exchange (FX) rate change after booking a conversion?

Accepted Answer

All rates that are offered when you request a quote through your Centtrip account are real-time rates based on the live foreign exchange market.

This means that they are subject to change as the market moves and on occasion, the actual rate at which your currency is purchased may be slightly different to the rate that was shown at point of booking your conversion.

This change is reflective of the market at that time and can affect you either positively or negatively.

Question 2

What can I do to keep my Centtrip card secure?

Accepted Answer

Here are some of our best practice tips to help you keep your card and your money extra secure.

* **Treat your card like real cash** - ensure you keep your card in a safe place and never reveal your PIN to anyone - Centtrip will never ask you for this.

* **Lock your card when not in use** - visit the app menu to instantly [lock your card](https://support.centtrip.com/faqs/how-do-i-lockunlock-cards-on-behalf-of-my-team) and prevent any payments or withdrawals. Unlock it again any time for immediate use.

* **Monitor card activity** - [check your transactions](https://support.centtrip.com/faqs/how-do-i-view-my-centtrip-transactions) regularly to ensure there is no unexpected activity. Lock your card and contact us straight away if you notice anything unusual.

* **Withdraw cash safely** - always use a reputable bank ATM to withdraw cash - access the [Mastercard ATM locator](https://support.centtrip.com/faqs/how-do-i-find-my-nearest-chip-enabled-atm) via the app to quickly find your nearest one.

* **Block lost or stolen card** - [report your card as lost or stolen](https://support.centtrip.com/faqs/my-centtrip-card-has-been-lost-or-stolen-what-should-i-do) via the app to immediately block it and notify Centtrip. Contact our support team or your Administrator for a replacement.

* **Load funds as required** - Administrators can [transfer funds from account to card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) in seconds and as often as required, so there’s no need to hold excessive card funds.

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Why could my foreign exchange (FX) rate change after booking a conversion?

What can I do to keep my Centtrip card secure?

Why could my foreign exchange (FX) rate change after booking a conversion?

What can I do to keep my Centtrip card secure?

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