Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
Your mobile number can be updated instantly within account settings
To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.
We're available Monday to Friday, 8am to 6pm. Contact us by email to firstname.lastname@example.org or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.