Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating account. They have the ability to create new users, manage permissions and limits, and instantly disable a user's access any time. This can all be managed within the ' User Management ' dashboard. When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA). CSA Permissions & Limits The permissions above are subject to the following limits: Please contact your account manager if you require different CSA limits. How do I set up additional CSAs? To nominate a CSA for your account, please complete our CSA Set-up Form and return this to help@centtrip.com . Please note - your completed form must be approved and signed by a company Director.

Q: How do I sign into the app?

If you are a new user, check your inbox for an email inviting you to 'Activate your account' . Can't find this? Follow the link to create a secure password. Download the Centtrip iOS or Android app. Tap 'LOG IN' and sign in with your email address and new password. Get a quick tour of what you can do with the app . If you already have a desktop login, simply sign into the app using the same details. You can reset your password if you are having trouble signing in or finding your activation email.

Question 1

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating account. They have the ability to create new users, manage permissions and limits, and instantly disable a user's access any time. This can all be managed within the 'User Management' dashboard.

When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

CSA Permissions & Limits

The permissions above are subject to the following limits:

Please contact your account manager if you require different CSA limits.

How do I set up additional CSAs?

To nominate a CSA for your account, please complete our CSA Set-up Form and return this to help@centtrip.com. Please note - your completed form must be approved and signed by a company Director.

Question 2

What can I do from my account dashboard?

Accepted Answer

Your Centtrip dashboard is the first page you will see after signing into your desktop account. Your dashboard provides a real-time overview of all of your account and card balances in each currency, plus any recent transactions.

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Balances - check the current balances of each currency held on your account and card(s), in real-time. Click any currency balance to view the transaction history.
Pending transactions - view details of any pending transactions, including date, currency, value and transaction type.
Live rates - get direct access to live currency market and quickly set up rate alerts and market orders.

Access all your main account features via the navigation bar:

Load Account - Before you can begin making the most of your account benefits, you need to ensure sufficient funds have been loaded. Learn more
Buy Currency - When you need to make a payment or load a card in a currency you don’t hold in your account, you can purchase the required currency at competitive rates within seconds. Learn more
Payments - Make fast, secure and cost-effective payments directly from your account. Pay individually or in batch and schedule payments effortlessly. Learn more
Load Cards - Transfer funds between your account and any associated cards in seconds. Cards can hold funds in up to 15 currencies and be used to make payments online or at point of sale, and to withdraw cash. Learn more
Recipients - View and add to your list of payees and suppliers, either individually or in batch, ready for future payments. Learn more
Transactions - See all your global card and account transactions in real time. Learn more
Reporting - Generate tailored reports and keep track of your card and account expenditure in real time. Learn more

Question 3

How do I load/unload my cards?

Accepted Answer

You can transfer funds from account to card, or back again, in seconds. You can also load multiple cards and currencies in batch. Remember, you still need to activate your card before use.

Using your desktop account:

Watch this 1-minute video:

Choose the currency you want to load. If required, you can convert currency first.
Select the transfer direction.
If you manage multiple cards, you’ll be able to select the card you want to load funds from/to.
Enter the amount you want to load and click 'TRANSFER IMMEDIATELY'.

Take the guided tour:

Sign into your account via your desktop and then click here for a quick tutorial (You must be signed in first).

Using the Centtrip app:

Sign into the app and tap 'Load Card'
Select the currency you would like to transfer. If you want to transfer a currency you don't currently hold, please convert currency first.
To you want to move funds from your card to account instead of from account to card, tap to switch the'Transfer Direction'.
Press 'NEXT'
Enter the amount, and then 'CONFIRM' to transfer funds instantly.

Question 4

How do I make payments?

Accepted Answer

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally.

Using your desktop account:

Step 1

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Sign into your account. If you already hold the payment currency on your Centtrip account, select 'Send Payments'. Otherwise, please visit Buy Currency to convert the required amount first.

Step 2

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Select your payment currency and enter the amount.

Step 3

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Choose whether you would like to pay using funds held on your Centtrip account, or one of your cards. Leave the 'To' field as 'Bank Account'.

Step 4

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In the next four fields, select the payment recipient, enter a custom reference, choose a payment reason and check or edit the recipient email address. A confirmation will be sent to yourself, as well as the recipient email. If your payment recipient has not yet been set up, follow these steps.

Step 5

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Check the details are all correct and click 'CONFIRM' to process your payment. This can take several days depending on the currency, value and time submitted.

Let us walk you through it:

Sign into your account and then click here for a quick tutorial (you must be signed in first).

Using the Centtrip app:

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In the app, select ‘Send Payment’ and then (if needed) ‘Add Recipient’.
Once created, select your recipient.
Choose a currency held on your account and enter an amount.
If the currency you want to send is different to the recipient’s, you will be able to check the live exchange rate before converting and completing your payment.

Hints and tips

Add new recipients: When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up.
Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers.
Make payments in batch: Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control. View guide here.

Question 5

I don't receive email login codes or the code has expired, how do I login?

Accepted Answer

Often corporate or private email systems block or delay emails from certain senders to prevent spam and unwanted messages. This can affect emails from Centtrip containing login authentication codes.

Corporate accounts

To fix this issue, your IT/technical team will need to create a 'permitted sender policy' by creating a rule:

for emails from noreply@centtrip.com and/or
for emails with the return address (mail envelope from) "@track.centtrip.com".

More information about permitted sender policies is available here: Mimecaster Central.

Personal accounts

If the email address you use to login to Centtrip is not managed by a corporate admin, adding noreply@centtrip.com to your safe senders email list should mean these emails arrive before the code expires.

Question 6

How do I add new users to the account?

Accepted Answer

Your Corporate Super Administrator (CSA) can instantly add new users to the account within account settings.

Don't yet have a CSA?

Enjoy greater flexibility and control over your Centtrip account by assigning a Corporate Super Administrator. Complete the CSA Set-up Form and return this to help@centtrip.com.

CSAs have the ability to:

Add new users to the account instantly - no PDF forms, no delays.
Set and modify user limits and permissions at any time.
Monitor new user verification and send instant email reminders.
Understand who has access to the account at all times.
Disable user access in a couple of clicks.
All of this can be managed directly within your CSA's account settings.

In the meantime, you can request additional Admin users by completing our standard User Set-up Form.

Question 7

How do I add a new recipient (payee)?

Accepted Answer

To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.

Let us walk you through it:

Sign into your account and then click here to get a quick tutorial. Note: you must be signed in first.

- OR -

Follow the steps below:

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Click ADD RECIPIENT and enter the account and payment details of your new payee into the form.
Note - you must select the currency you intend to make payment(s) to this recipient in. To send payments in another currency, please set up your recipient for each currency.
You will need to verify your new recipient as a Trusted Payee. Select your preferred verification method from the dropdown; Email or Mobile App.
Follow on-screen instructions to enter your app or email generated security code and 'SUBMIT'.

Hints & tips

Anyone with approval rights will be notified of your request by email. If approval is not required your new payee will be set up immediately.
Unable to authenticate using the app? Change the ‘One Time Authenticator’ dropdown to ‘One Time Email’ and follow the on-screen instructions.
Please ensure you enter a nickname when completing the new recipient form. This field is required and makes it easier for you to find and manage your payees.
Click the star icon to favourite recipients you need to pay regularly.
Save time by uploading multiple payees in batch. Click UPLOAD RECIPIENTS at the top of the Recipients page and follow the on-screen instructions.

Question 8

How do I sign into my desktop account?

Accepted Answer

Visit account.centtrip.com
Enter your username and password and click 'SIGN IN' (Forgotten your password?)
Select your preferred verification method:
- EMAIL - check your inbox for your verification code. Not received this?
- MOBILE APP - follow these steps to link your device and/or enter your app generated your app code.
- SMS - enter the verification code which has been sent to your mobile phone. Note - the code will be sent to the number which is registered to the card. Follow these steps if you need to update your number.

New User?

If you do not yet have a login, you will first need to activate your account and create a password.

Check your inbox for an email inviting you to Activate your account and click 'START NOW'.
Enter a secure password for your account and click 'CREATE PASSWORD'.
You will now be redirected to the login page. Follow the steps above to sign in.

If you can't find your activation email, please reset your password.

Question 9

My card doesn't seem to be working - can you help?

Accepted Answer

If you are having difficulty using your card for a transaction, here are some possible causes to check:

Has the card been activated?

If not, please follow these activation instructions.

Does the merchant accept pre-paid cards?

While prepaid cards are accepted widely, some merchants may not accept them.

Correct billing address for online payments?

A billing address that doesn't match the address on your Centtrip account may prevent the payment from being accepted. You can check the correct billing address by tapping Your Details in the mobile app or by clicking on your name in the top right corner of your desktop account. Contact us using the details at at the bottom of this page to update this if it's out of date.

Are you trying to withdraw cash?

Does your withdrawal exceed the £750 daily ATM limit?
Does the ATM accept Mastercard? This should be visible on the outside of the ATM. Use the ATM Locator to find your nearest compatible ATM.
Is it a bank or independent ATM? Bank ATMs generally accept Centtrip cards more often.

If you're still having problems with your card, please contact us using the details at the bottom of this page.

Question 10

How do I sign into the app?

Accepted Answer

If you already have a desktop login, simply sign into the app using the same details. You can reset your password if you are having trouble signing in or finding your activation email.