How do I order Centtrip cards?

Administrators with authority to order cards can do this directly within their Centtrip account.

What is a Corporate Super Administrator and what are their limits and permissions?

A Corporate Super Administrator (CSA) has the ability to create new admin users and manage their permissions within their account settings. Follow these simple steps to learn more.

What can I do from my account dashboard?

Your Centtrip dashboard provides a real-time overview of your account and card balances and transactions, and enables you to access all your main account features.

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

How do I add a new recipient (payee)?

To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.

How do I convert currency?

You can do this via your desktop account and the app.

How do I lock or unlock a card?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

I don't receive email login codes or the code has expired, how do I login?

You'll need to add [email protected] Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.

How do I reassign a spare card to a named user?