How do I get the best rate when withdrawing from an ATM?

You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .

How do I add a new recipient (payee)?

To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

How do I export reports from Centtrip?

You can create and tailor comprehensive reports for analysis and reconciliation in the reporting tab.

How do I make payments in batch?

Making multiple payments in one or more currencies is quick and easy using our batch payments facility.

Are EUR and USD denominated cards still multi-currency?

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.

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