You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

**Corporate Admin:** If you wish to order new cards for your employees, call our Client Support on +44 (0)20 3735 1735, email [help@centtrip.com](mailto:help@centtrip.com) or talk to us on live chat to request a New Card Order Form. If you require a replacement card*, contact our Client Support. **Corporate Cardholder:** Please contact your Administrator to request replacement* or more cards for colleagues. **Private Clients:** As a private account holder, you can only have one card. If you need to order a replacement card*, call us on +44 (0)20 3735 1735, email [help@centtrip.com](mailto:help@centtrip.com) or contact us on live chat. *There is a fee of £10 to replace a lost or stolen card.

**Corporate Admin:** If you wish to order new cards for your employees, call our Client Support on +44 (0)20 3735 1735, email [help@centtrip.com](mailto:help@centtrip.com) or talk to us on live chat to request a New Card Order Form. If you require a replacement card*, contact our Client Support. **Corporate Cardholder:** Please contact your Administrator to request replacement* or more cards for colleagues. **Private Clients:** As a private account holder, you can only have one card. If you need to order a replacement card*, call us on +44 (0)20 3735 1735, email [help@centtrip.com](mailto:help@centtrip.com) or contact us on live chat. *There is a fee of £10 to replace a lost or stolen card.

To enable Two-factor Authentication follow these steps Download the Centtrip mobile app (version 1.10.0 or later) 1. Log in using your credentials 2. Select Two-factor Authentication 3. Select Link Device. 4. Each time you log in via the web you will be required to enter a security code generated in the mobile app.

To enable Two-factor Authentication follow these steps Download the Centtrip mobile app (version 1.10.0 or later) 1. Log in using your credentials 2. Select Two-factor Authentication 3. Select Link Device. 4. Each time you log in via the web you will be required to enter a security code generated in the mobile app.

| Feature |Details | |-|-| | Standard card balance | £100,000* | | Transfer | up to £10,000 daily to one or multiple cards instantly* | | Purchases using Centtrip multi-currency Mastercard | FREE | | Withdraw | up to £750 daily from 2.1 million ATMs displaying the Mastercard Acceptance Mark worldwide | | ATM withdrawals | 1% of the value of the transaction, or a minimum fee of £1.60 | | FX on transactions in out-of-card currency | 2%** | | Declined transactions | £0.15 | | PIN reveal online | FREE | | PIN change via bank ATM | £0.50 | | Card lock/unlock online/app | FREE | | View balances online/app | FREE | | Merchant dispute admin for chargebacks | £20.00 | | Annual inactivity fee | £10.00 | | Annual card fee | £10.00 | | Replacement card | £10.00 | &ast; Higher card balances and transfer limits are available subject to status. &ast;&ast; These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

Get direct access to the live currency market via your desktop account and the app. Purchase currency to send to your account or card at transparent, competitive rates. 1. Select the currency you would like to convert from and the currency you would like to purchase. 2. Enter either the amount you’d like to convert from or the amount you’d like to convert to. 3. Select where funds should be taken from. You can use funds already held in your Centtrip account or make a transfer from another bank account. 4. Choose where to send purchased currency; back into your Centtrip account or a card of your choice. 5. Click GET RATE to view the live exchange rate and click CONFIRM to complete your purchase. **Hints and tips** * If you are buying currency and want to pay from your bank account (‘Bank To’ transaction), you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled * Purchase currency when it’s right for you - visit the homepage and select LIVE RATES to set up rate alerts. * Centtrip enables you to purchase all major currencies, so if you’d like to buy a currency not shown in your account, get in touch with the Centtrip team. * Mitigate the risk of foreign exchange fluctuations by purchasing currency at a locked rate, for settlement on a future date. Contact the support team to speak to our dedicated experts.

Get direct access to the live currency market via your desktop account and the app. Purchase currency to send to your account or card at transparent, competitive rates. 1. Select the currency you would like to convert from and the currency you would like to purchase. 2. Enter either the amount you’d like to convert from or the amount you’d like to convert to. 3. Select where funds should be taken from. You can use funds already held in your Centtrip account or make a transfer from another bank account. 4. Choose where to send purchased currency; back into your Centtrip account or a card of your choice. 5. Click GET RATE to view the live exchange rate and click CONFIRM to complete your purchase. **Hints and tips** * If you are buying currency and want to pay from your bank account (‘Bank To’ transaction), you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled * Purchase currency when it’s right for you - visit the homepage and select LIVE RATES to set up rate alerts. * Centtrip enables you to purchase all major currencies, so if you’d like to buy a currency not shown in your account, get in touch with the Centtrip team. * Mitigate the risk of foreign exchange fluctuations by purchasing currency at a locked rate, for settlement on a future date. Contact the support team to speak to our dedicated experts.

You can withdraw currencies, including Euros, from any cash machine displaying the Mastercard Acceptance Mark. When taking out money, an ATM will usually give you a couple of withdrawal options to: 1. Process the transaction in local currency 2. Use the ATM’s rate. We highly recommend selecting option 1 to ensure you take out the currency held on the card (such as EUR) and therefore no further fees will apply. If you select option 2 when you have Euros on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means EUR will be converted to GBP on your card and then back to EUR at the ATM’s rate, which tends to be very poor. You will also incur additional, and very often high, fees. [Check for the nearest ATM to you.](https://www.mastercard.co.uk/en-gb/consumers/get-support/locate-an-atm.html) If you require further assistance, contact our Client Support team at [help@centtrip.com](mailto:help@centtrip.com)

You can withdraw currencies, including Euros, from any cash machine displaying the Mastercard Acceptance Mark. When taking out money, an ATM will usually give you a couple of withdrawal options to: 1. Process the transaction in local currency 2. Use the ATM’s rate. We highly recommend selecting option 1 to ensure you take out the currency held on the card (such as EUR) and therefore no further fees will apply. If you select option 2 when you have Euros on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means EUR will be converted to GBP on your card and then back to EUR at the ATM’s rate, which tends to be very poor. You will also incur additional, and very often high, fees. [Check for the nearest ATM to you.](https://www.mastercard.co.uk/en-gb/consumers/get-support/locate-an-atm.html) If you require further assistance, contact our Client Support team at [help@centtrip.com](mailto:help@centtrip.com)

**On your old device:** 1. Log in to the Centtrip mobile app 2. Select Two-factor Authentication to view your security code **On your new device:** 1. Log in to the Centtrip mobile app 2. Select Two-factor Authentication 3. Select Transfer to new device 4. Enter the security code from your old device

**On your old device:** 1. Log in to the Centtrip mobile app 2. Select Two-factor Authentication to view your security code **On your new device:** 1. Log in to the Centtrip mobile app 2. Select Two-factor Authentication 3. Select Transfer to new device 4. Enter the security code from your old device

This status means you have not activated your Centtrip multi-currency card. Sign your contactless card on the reverse, if you have not done so yet and follow the instructions below to activate and start using it today. **Corporate Cardholders** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. 3. Create online login: Go to account.centtrip.com/membership/login and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number linked to your card. If unsure, ask your Administrator to confirm those. **Private Clients** 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

This status means you have not activated your Centtrip multi-currency card. Sign your contactless card on the reverse, if you have not done so yet and follow the instructions below to activate and start using it today. **Corporate Cardholders** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. 3. Create online login: Go to account.centtrip.com/membership/login and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number linked to your card. If unsure, ask your Administrator to confirm those. **Private Clients** 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

You can find and track live-market rates on your Centtrip multi-currency account, as well as on [our website](https://www.centtrip.com/live-rates/) and app. **On your account:** Log in to your Centtrip account and click on the ‘LIVE RATES’ bookmark on the left of the screen. Use this pop-up feature to tailor your currency-related queries, set alerts for when your preferred rate has been reached and place automatic orders once your preferred rate has been reached. **On the app:** Log in to your account on your mobile device and select ‘Live Rates’ on the dashboard. Select your preferred currency to see the rate at the top of the screen.

You can find and track live-market rates on your Centtrip multi-currency account, as well as on [our website](https://www.centtrip.com/live-rates/) and app. **On your account:** Log in to your Centtrip account and click on the ‘LIVE RATES’ bookmark on the left of the screen. Use this pop-up feature to tailor your currency-related queries, set alerts for when your preferred rate has been reached and place automatic orders once your preferred rate has been reached. **On the app:** Log in to your account on your mobile device and select ‘Live Rates’ on the dashboard. Select your preferred currency to see the rate at the top of the screen.

Follow these steps 1. Log in to the app (version 1.10.0 or later) 2. Select Switch Account 3. Select Link Account and log in Your accounts will now be linked so you can switch between them easily at any time.

Follow these steps 1. Log in to the app (version 1.10.0 or later) 2. Select Switch Account 3. Select Link Account and log in Your accounts will now be linked so you can switch between them easily at any time.