How do I transfer Two-factor Authentication to a new device?

Follow these instructions to transfer

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What does "issued not active" mean?

This status means you have not activated your Centtrip multi-currency card. Find out more here.

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How do I withdraw Euros at an ATM?

You can withdraw currencies, including Euros, from any cash machine displaying the Mastercard Acceptance Mark.

Why is my account still visible when I have signed out?

This is because your device is still linked to your account.

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Where can I see live rates?

You can find and track live-market rates on your Centtrip multi-currency account, as well as on our website and app. More information here.

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Are EUR and USD denominated cards still multi-currency?

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.

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