**On your old device:** 1. Log in to the Centtrip mobile app 2. Select Two-factor Authentication to view your security code **On your new device:** 1. Log in to the Centtrip mobile app 2. Select Two-factor Authentication 3. Select Transfer to new device 4. Enter the security code from your old device

**On your old device:** 1. Log in to the Centtrip mobile app 2. Select Two-factor Authentication to view your security code **On your new device:** 1. Log in to the Centtrip mobile app 2. Select Two-factor Authentication 3. Select Transfer to new device 4. Enter the security code from your old device

Yes, you can. Upload or take photos of your receipts for safe and efficient recordkeeping for each card transaction, including a fully interactive map that shows the location of your purchase. * Tap on ‘Add receipt’ * Either take a photo or select an image from your photo library * When taking a photo, select ‘Use Photo’ and it will be added to the transaction automatically *Take photos of receipts for real-time reconciliation* Attachments are visible to admin users and can be viewed or downloaded from the web application. Documents can also be added to any account or card transaction by administrators via the web application.

Yes, you can. Upload or take photos of your receipts for safe and efficient recordkeeping for each card transaction, including a fully interactive map that shows the location of your purchase. * Tap on ‘Add receipt’ * Either take a photo or select an image from your photo library * When taking a photo, select ‘Use Photo’ and it will be added to the transaction automatically *Take photos of receipts for real-time reconciliation* Attachments are visible to admin users and can be viewed or downloaded from the web application. Documents can also be added to any account or card transaction by administrators via the web application.

Get direct access to the live currency market via your desktop account and the app. Purchase currency to send to your account or card at transparent, competitive rates. 1. Select the currency you would like to convert from and the currency you would like to purchase. 2. Enter either the amount you’d like to convert from or the amount you’d like to convert to. 3. Select where funds should be taken from. You can use funds already held in your Centtrip account or make a transfer from another bank account. 4. Choose where to send purchased currency; back into your Centtrip account or a card of your choice. 5. Click GET RATE to view the live exchange rate and click CONFIRM to complete your purchase. **Hints and tips** * If you are buying currency and want to pay from your bank account (‘Bank To’ transaction), you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled * Purchase currency when it’s right for you - visit the homepage and select LIVE RATES to set up rate alerts. * Centtrip enables you to purchase all major currencies, so if you’d like to buy a currency not shown in your account, get in touch with the Centtrip team. * Mitigate the risk of foreign exchange fluctuations by purchasing currency at a locked rate, for settlement on a future date. Contact the support team to speak to our dedicated experts.

Get direct access to the live currency market via your desktop account and the app. Purchase currency to send to your account or card at transparent, competitive rates. 1. Select the currency you would like to convert from and the currency you would like to purchase. 2. Enter either the amount you’d like to convert from or the amount you’d like to convert to. 3. Select where funds should be taken from. You can use funds already held in your Centtrip account or make a transfer from another bank account. 4. Choose where to send purchased currency; back into your Centtrip account or a card of your choice. 5. Click GET RATE to view the live exchange rate and click CONFIRM to complete your purchase. **Hints and tips** * If you are buying currency and want to pay from your bank account (‘Bank To’ transaction), you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled * Purchase currency when it’s right for you - visit the homepage and select LIVE RATES to set up rate alerts. * Centtrip enables you to purchase all major currencies, so if you’d like to buy a currency not shown in your account, get in touch with the Centtrip team. * Mitigate the risk of foreign exchange fluctuations by purchasing currency at a locked rate, for settlement on a future date. Contact the support team to speak to our dedicated experts.

This status means you have not activated your Centtrip multi-currency card. Sign your contactless card on the reverse, if you have not done so yet and follow the instructions below to activate and start using it today. **Corporate Cardholders** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. 3. Create online login: Go to account.centtrip.com/membership/login and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number linked to your card. If unsure, ask your Administrator to confirm those. **Private Clients** 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

This status means you have not activated your Centtrip multi-currency card. Sign your contactless card on the reverse, if you have not done so yet and follow the instructions below to activate and start using it today. **Corporate Cardholders** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. 3. Create online login: Go to account.centtrip.com/membership/login and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number linked to your card. If unsure, ask your Administrator to confirm those. **Private Clients** 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

You can withdraw currencies, including Euros, from any cash machine displaying the Mastercard Acceptance Mark. When taking out money, an ATM will usually give you a couple of withdrawal options to: 1. Process the transaction in local currency 2. Use the ATM’s rate. We highly recommend selecting option 1 to ensure you take out the currency held on the card (such as EUR) and therefore no further fees will apply. If you select option 2 when you have Euros on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means EUR will be converted to GBP on your card and then back to EUR at the ATM’s rate, which tends to be very poor. You will also incur additional, and very often high, fees. [Check for the nearest ATM to you.](https://www.mastercard.co.uk/en-gb/consumers/get-support/locate-an-atm.html) If you require further assistance, contact our Client Support team at [help@centtrip.com](mailto:help@centtrip.com)

You can withdraw currencies, including Euros, from any cash machine displaying the Mastercard Acceptance Mark. When taking out money, an ATM will usually give you a couple of withdrawal options to: 1. Process the transaction in local currency 2. Use the ATM’s rate. We highly recommend selecting option 1 to ensure you take out the currency held on the card (such as EUR) and therefore no further fees will apply. If you select option 2 when you have Euros on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means EUR will be converted to GBP on your card and then back to EUR at the ATM’s rate, which tends to be very poor. You will also incur additional, and very often high, fees. [Check for the nearest ATM to you.](https://www.mastercard.co.uk/en-gb/consumers/get-support/locate-an-atm.html) If you require further assistance, contact our Client Support team at [help@centtrip.com](mailto:help@centtrip.com)

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

All our fees are fixed. [See our existing card fees online.](https://www.centtrip.com/corporate/) The new Fees and Limits Schedule for new base-currency cards are listed below: ![Card Fees](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/IhLkLpuZGA/Corporate-Fees_150dpi-986x1024.jpg)

All our fees are fixed. [See our existing card fees online.](https://www.centtrip.com/corporate/) The new Fees and Limits Schedule for new base-currency cards are listed below: ![Card Fees](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/IhLkLpuZGA/Corporate-Fees_150dpi-986x1024.jpg)

Follow these steps 1. Go to Switch Account 2. Your currently logged-in account will show a filled circle icon. Your logged-out accounts will show an unfilled circle icon. 3. Select the account you would like to view.

Follow these steps 1. Go to Switch Account 2. Your currently logged-in account will show a filled circle icon. Your logged-out accounts will show an unfilled circle icon. 3. Select the account you would like to view.

You can find and track live-market rates on your Centtrip multi-currency account, as well as on [our website](https://www.centtrip.com/live-rates/) and app. **On your account:** Log in to your Centtrip account and click on the ‘LIVE RATES’ bookmark on the left of the screen. Use this pop-up feature to tailor your currency-related queries, set alerts for when your preferred rate has been reached and place automatic orders once your preferred rate has been reached. **On the app:** Log in to your account on your mobile device and select ‘Live Rates’ on the dashboard. Select your preferred currency to see the rate at the top of the screen.

You can find and track live-market rates on your Centtrip multi-currency account, as well as on [our website](https://www.centtrip.com/live-rates/) and app. **On your account:** Log in to your Centtrip account and click on the ‘LIVE RATES’ bookmark on the left of the screen. Use this pop-up feature to tailor your currency-related queries, set alerts for when your preferred rate has been reached and place automatic orders once your preferred rate has been reached. **On the app:** Log in to your account on your mobile device and select ‘Live Rates’ on the dashboard. Select your preferred currency to see the rate at the top of the screen.

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency. [Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency. [Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)