Most popular results

How do I make payments?

Make secure and cost effective payments within seconds and without limits.

70% found this useful

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

55% found this useful

How can I order Centtrip cards?

Administrators can access the Card Order Form within their account

75% found this useful

How do I load funds into my Centtrip Account?

It's quick and easy to add funds

80% found this useful

How do I update my mobile number?

Your mobile number can be updated instantly within account settings

Not yet rated

How do I add a new recipient (payee)?

To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.

85% found this useful

Where can I find my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

70% found this useful

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.