What should I do if I've forgotten the PIN for my card?

You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.

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Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

How do I lock/unlock a card for myself or a member of my team?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

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