Question 1

How do I add labels and receipts to my transactions?

Accepted Answer

Upload instant photo receipts and label transactions on-the-go, using the Centtrip app.

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Sign into the app and tap on a transaction to view more details and get started.
'Add Labels...' - Tap to enter your own custom labels. These can be anything that will help you identify or provide more information about the expense.
'Select Corporate Label...' - Add your organisation's pre-set labels to expenses. Start by selecting a Label Group (there may be multiple) to view the associated labels, and simply tap to add one. For example, your company may have created a Label Group for 'Expense Type' and 'Department' - from the first group, you might select 'Travel' for a plane ticket expense, and then 'Sales' as your department. Corporate Labels are custom to your organisation.
'Add receipt...' - There's no need to hold onto paper receipts or submit manual expense forms. Tap 'Add receipt' to take a quick photo and upload in seconds, as and when you spend.

Can't see Corporate Labels? Your organisation may need to set up their Corporate Labels, or enable them in the app.

Hints and tips

Download the Centtrip app for your iOS or Android device and access our Cardholder Guide for sign-in instructions.
View our quick guide on how to filter to show transactions with missing receipts.
Attachments are visible to corporate admins. They can be uploaded, viewed or downloaded from the 'Transactions' screen of the desktop account.

Question 2

How do I submit an application to open a Centtrip account on behalf of another organisation?

Accepted Answer

Submitting an application to open a Centtrip account on behalf of another organisation can be done via our online Application Service.

Submit applications securely and efficiently
Receive instant notifications when additional information is required
Upload documentation securely and directly to Centtrip
Save your progress and continue your application at any time
Keep track of multiple applications, all in one place

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How to submit an application:

You will be notified via email if any further information is required.

IMPORTANT: In order to submit an application on behalf of another organisation, you must have a current, signed Ambassador Agreement. Email us for more information.

Question 3

How do I check my balances and transactions in the app?

Accepted Answer

Open the app to view all your transactions in real-time.
Tap the search icon to filter transactions by currency, missing receipts, labels or type.
Select ‘YOUR BALANCES’ at the bottom of the screen to check balances across all the currencies you hold on your card.

Question 4

My card has been lost or stolen, what should I do?

Accepted Answer

Your card can be reported as lost or stolen and instantly locked via the Centtrip app. Once locked no debits or withdrawals can be made.

Report your card as lost or stolen using the app

Open the Centrip app and tap the menu icon to open app 'SETTINGS'.
Select ‘Lost or Stolen Card’.
An instant alert will be sent to Centtrip and the card will be locked automatically.
Contact Centtrip or your account administrator to order a replacement card. Any remaining card funds will need to be transfered back to your main account.
Once ordered, your new card should take 7-10 working days to arrive. Meanwhile, no debits or withdrawals will be allowed.

Hints and tips

You can also lock your card from your desktop account from the settings menu. Please also contact Centtrip to order a replacement.
To lock your for card for later use, without reporting it as lost or stolen, select 'Lock or Unlock Card' from the app menu. The card can be unlocked later at any time and used immediately.
We recommend downloading the app for your iOS or Android device, so that you can lock/unlock your card anytime, view balances and transactions on the go and upload instant photo receipts.
Access our Cardholder Guide for instructions on how to sign into and make the most of the app.
Administrators can also lock/unlock any cards they manage on behalf of cardholders, as outlined above.

Question 5

How do I switch between my Centtrip cards?

Accepted Answer

If you have more than one Centtrip card, you can switch between them easily within the Centtrip app.

Question 6

How can I generate a report of expiring cards?

Accepted Answer

Note - you will only be able to view cards associated with accounts which you have Administrator access to. Corporate Super Administrators will be able to generate a comprehensive report comprising all Centtrip cards across all accounts.

Sign into your Centtrip account and select Run Reports
Configure the report settings as follows:
- Ensure All Groups and All Accounts are selected
- Enter any date range (e.g. today's date) - this is unimportant for this report.
- Select All Currencies
- Tick the box - Include currencies with zero balance and no movement
- Choose Master Report from the Select Report Type dropdown.
- Then choose any currency as your base currency - again it does not matter for this report.

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Click GENERATE REPORT.
You will receive an email when your report is ready. Hover over your name in the top-right, and click Requested Reports to download it.

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Once downloaded, open the final tab of the spreadsheet, labelled Data.
This sheet will show all of your Centtrip cards along with their expiry date (month and year). You can apply a filter to the Card Status column to hide any which have already been closed.

Question 7

How do I access my Centtrip dashboard?

Accepted Answer

Your dashboard will be the first page you see after signing into your Centtrip desktop account.

You can also click the Centtrip logo to go back to your dashboard at any time.

Question 8

How do I create Corporate Labels in batch?

Accepted Answer

Save time when creating Corporate Labels in Expense Management by completing our quick XLS template and uploading to your chosen Label Group in batch. You can also export your existing Cardholder Labels to re-upload these as Corporate Labels.

Using our XLS template:

Sign into Expense Management and open 'CORPORATE LABELS' from the left-hand menu.
Identify the Group you want to add your new labels to (or create a new Group) and click

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Download the XLS template and enter your new 'Label names' and their 'Alternative Values'.
Once complete, re-upload your XLS file and click 'NEXT' to import your new labels.

Question 9

Where can I find the transaction dispute form?

Accepted Answer

You can access the Transaction Dispute Form, along with instructions on how to complete it, here

Question 10

Is the Centtrip card supported on Apple Pay?

Accepted Answer

The Centtrip card is not currently supported on Apple Pay. However, you can use your card to make contactless payments. Simply make a chip-and-PIN payment the first time you use it to access this feature.