Q: How do I set up an Operating Account?

To open a new Operating Account , simply complete our quick set-up form below and return this to help@centtrip.com . Download the relevant form: Operating Account Set-up Form - Marine Version Operating Account Set-up Form - Standard Version Note - to open an entirely new or separate account, please complete an online application .

Q: How do I check the mobile number registered to my Centtrip card?

If you are a cardholder - Sign into the Centtrip app . Tap the menu icon and select 'Your Details'. Press the edit icon to update your number. Tap 'VERIFY MOBILE NUMBER' and follow the steps. Alternatively, you can review and update your mobile number within your desktop account . If you are an Administrator - Sign into your desktop account. Click 'Manage Cards' . Locate the relevant card and click to view 'Card details' Follow these steps to update the registered mobile number .

Q: Can I order spare or emergency cards?

Yes you can! Simply visit Manage Cards to place a card order in the usual way. Enter SPARE ONE , TWO , THREE , or EMERGENCY ONE , TWO , THREE etc. (whatever you prefer) as the card names, and use placeholder details (such as your own) for the email address, mobile number and date of birth fields - you'll be able to change these later. Keep your cards safe and secure until required. When ready, use the Reassign Card feature to instantly assign cards to a new or existing user, and update the associated email, mobile and date of birth. This will enable the new user to reset the password, sign into the app and activate the card. Please note - you will be unable to change the emboss name on the card.

Question 1

What should I do if I can't find my account activation email?

Accepted Answer

If you cannot find an email inviting you to 'Activate your account', simply follow our forgotten password process to reset your password and sign in.

Using your desktop account

Visit account.centtrip.com
Click 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

If you do not receive your verification code, please contact Client Support.

Using the app

Open the Centtrip app for iOS or Android
Tap 'LOG IN'
Select 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

Question 2

Where can I find out more about Centtrip's bank detail changes on 19th January 2024?

Accepted Answer

As part of changes to ensure Centtrip complies with all its regulatory obligations, our payment details will be updated on Friday 19th January 2023.

What do I need to do?

From 19th January 2024, please ensure you use our updated payment details whenever you load your account. This change will also affect FX conversions which you have chosen to settle by bank transfer.

Please remember to update any pre-existing details you may already have saved in your corporate bank account.

Where can I find the updated details?

Our updated details will be available in your account from 19th January. Please sign in, visit Load Account, and select a currency to view these securely.

To settle an FX conversion, please refer to your on-screen and email confirmation.

What happens if I use the old details in error?

Payments made using our pre-19th January details will be rejected and returned to your corporate bank account. You will need to make the transfer again using the new details. It may take several days for the funds to be returned to you, depending on your bank, currency and the date/time of the payment.

Which currencies does this affect?

These changes apply to payments made in ALL currencies. Please ensure you use the updated details.

What if I receive a warning message from my bank?

Banks may show a warning when you make a payment to the new account for the first time due to fraud prevention tools and processes. Please double-check that the details you've entered match those provided in the Centtrip platform exactly before confirming the payment.

Question 3

How do I give a user permission to order Centtrip cards?

Accepted Answer

Corporate Super Administrator's can specify whether or not users on the account can order cards, within their User Management Dashboard. You can change these permissions any time. Follow these steps to create a new user or enable an existing user to order cards -

[how-tos][figure]Sign into your account, click or hover over the settings cog, then select User Management[/figure][figure]Use the dropdown menus to select your Corporate account and an Operating Account. Click 'APPLY' to view the user list for your selected account.[/figure][figure]Locate the relevant user and click 'EDIT' to review and update their permissions and limits.[/figure][figure]Scroll to the bottom , and switch 'Can Create Cards' to the 'on' position. Then SAVE. The 'Order Cards' feature will now be available to this user under Manage cards[/figure][/how-tos]

Question 4

What can I do with the Centtrip app?

Accepted Answer

Check Balances and Transactions

Open the app to view all your transactions in real-time.
Tap the search icon to filter transactions by currency, missing receipts, labels or type.
Select ‘YOUR BALANCES’ at the bottom of the screen to check balances across all the currencies you hold on your card.

Upload Labels and Receipts

Open the app and tap on a transaction to get started.
Add Labels... - tap to enter your own custom labels. These can be anything that will help you identify or provide more information about the expense.
Select Corporate Label... - add your organisation's pre-set labels to expenses. Start by selecting a Label Group (there may be multiple) to view the associated labels, and simply tap to add one.
Add receipt... - there's no need to hold onto paper receipts or submit manual expense forms. Tap 'Add receipt' to take a quick photo and upload in seconds, as and when you spend.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/zwrHXHPMRf/labels%20and%20receipts%202.png (labels and receipts 2)

Instantly lock or unlock your card

Open the Centtrip app and press the menu icon to expand.
Select ‘Lock or Unlock Card’.
Use the slider to instantly lock/unlock the relevant card.

Reveal your PIN

Open the Centtrip app and tap the menu icon to open app 'SETTINGS'
Select ‘Pin’ from the menu
Tap ‘Reveal’ and enter your security details or use Touch ID / Face ID
Your PIN will be shown on screen for 5 seconds

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/hBERHZOBiL/PIN%20reveal.png (PIN reveal)

Find your nearest ATM

Tap the app menu icon to open 'SETTINGS'
Select 'Atm Locator'
Enter your location to search.

Question 5

How do I set up an Operating Account?

Accepted Answer

To open a new Operating Account, simply complete our quick set-up form below and return this to help@centtrip.com.

Download the relevant form:

Operating Account Set-up Form - Marine Version
Operating Account Set-up Form - Standard Version

Note - to open an entirely new or separate account, please complete an online application.

Question 6

My card has been lost or stolen, what should I do?

Accepted Answer

Your card can be reported as lost or stolen and instantly locked via the Centtrip app. Once locked no debits or withdrawals can be made.

Report your card as lost or stolen using the app

Open the Centrip app and tap the menu icon to open app 'SETTINGS'.
Select ‘Lost or Stolen Card’.
An instant alert will be sent to Centtrip and the card will be locked automatically.
Contact Centtrip or your account administrator to order a replacement card. Any remaining card funds will need to be transfered back to your main account.
Once ordered, your new card should take 7-10 working days to arrive. Meanwhile, no debits or withdrawals will be allowed.

Hints and tips

You can also lock your card from your desktop account from the settings menu. Please also contact Centtrip to order a replacement.
To lock your for card for later use, without reporting it as lost or stolen, select 'Lock or Unlock Card' from the app menu. The card can be unlocked later at any time and used immediately.
We recommend downloading the app for your iOS or Android device, so that you can lock/unlock your card anytime, view balances and transactions on the go and upload instant photo receipts.
Access our Cardholder Guide for instructions on how to sign into and make the most of the app.
Administrators can also lock/unlock any cards they manage on behalf of cardholders, as outlined above.

Question 7

How do I check the mobile number registered to my Centtrip card?

Accepted Answer

If you are a cardholder -

Alternatively, you can review and update your mobile number within your desktop account.

If you are an Administrator -

Question 8

How do UK public holidays affect my Centtrip service?

Accepted Answer

Centtrip will be closed on the following UK bank holiday dates.

You can still access your Centtrip account online and via the app as normal, however, account load, foreign exchange and payments will not be available. If you have any associated deadlines, we recommend making arrangements at least 2 full working days before the public holiday.

For example, if the holiday is on a Friday, it's best to load your account, send payment or purchase currency by the end of Tuesday.

If you would like assistance with your foreign exchange, please contact our currency experts on +44 (0)20 3735 1735 or email dealingdesk@centtrip.com.

Question 9

How do I submit my card expense receipts, labels and notes?

Accepted Answer

You can attach photo receipts, labels and transaction notes instantly, as and when you spend via the Centtrip app.

Submit individual expenses within the app -

Before you begin, ensure you have activated your card and signed into the app.

Watch 2-minute video -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

Submit weekly or monthly expenses via your desktop -

Visit account.centtrip.com from your tablet or desktop computer, and sign in with the same details you use to access the app.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/bd2Jtws6Hq/Cardholder%20desktop%20expenses%20-%201.png (Cardholder desktop expenses - 1)

Click to expand the filters and select 'without receipts' to view outstanding expenses. Then 'Update'

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/V1gBXuHDlI/Cardholder%20desktop%20expenses%20-%202.png (Cardholder desktop expenses - 2)

Work through the list by clicking on an expense to open the details panel. You can then attach a receipt, select corporate labels and add your own labels and notes.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/lIdaw1epuy/Cardholder%20desktop%20expenses%20-%203.png (Cardholder desktop expenses - 3)

Vist the 'CASH' page from the left-hand menu, then 'Add transaction' to record expenditure using funds from a cash-top up or ATM withdrawal.

Question 10

Can I order spare or emergency cards?

Accepted Answer

Yes you can! Simply visit Manage Cards to place a card order in the usual way.

Enter SPARE ONE, TWO, THREE, or EMERGENCY ONE, TWO, THREE etc. (whatever you prefer) as the card names, and use placeholder details (such as your own) for the email address, mobile number and date of birth fields - you'll be able to change these later.

Keep your cards safe and secure until required.

When ready, use the Reassign Card feature to instantly assign cards to a new or existing user, and update the associated email, mobile and date of birth. This will enable the new user to reset the password, sign into the app and activate the card.

Please note - you will be unable to change the emboss name on the card.