Question 1

How do cardholders record cash transactions?

Accepted Answer

Record all of your transactions effortlessly via the Centtrip app, even those made in cash. Whether you've spent cash from an ATM, or cash received from an Administrator - create cash transactions and attach instant photo receipts and labels in a couple of taps.

Watch quick video -

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Follow step-by-step guide -

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From the 'VIEW TRANSACTIONS' screen of the app, switch to Cash (A) and tap + Add transaction (B).
Enter the transaction details (C) and select Add receipt. Take a photo or select an image (D) and SUBMIT (E).

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Press DONE to close the cash transaction summary (A).
Next, Select Corporate Labels (B) and tap to open the first label group (C), in this example: Expense Type. (Note - these are custom to your organisation).

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Then choose the relevant label from the group (e.g. Sustenance) (A).
Once added, your label will be shown on the transaction details screen. Tap Select Corporate Labels again (B) and open the next label group (C). Repeat the process until all Corporate Labels have been added.

Question 2

Where can I find out more about Centtrip’s standard Payment Fees?

Accepted Answer

Payments sent from a corporate Centtrip account to a bank account are subject to our standard Payment Fees.

Where can I review my payment fees?

You can review your account fees (including the payment fees) within your account, in your Fee Schedule
A summary of our card fees is also provided here.

Are these fees applicable to me?

The Payment Fees are applicable for all UK/Europe Corporate accounts which are not on a subscription plan.

How will I be charged?

The payment fee will be deducted from your Centtrip account balance in the currency of the payment. Please ensure you have enough funds in your account to cover your payment and the associated fee.

What happens if I do not have sufficient funds to cover the payment fee?

If you are converting currency for onward payment and do not have enough funds in your Centtrip account to cover both the conversion cost and the payment fee, the fee will be incorporated into your foreign exchange rate. Read more.
If you are sending a payment without a conversion and do not hold enough funds to cover both the payment value and the payment fee, your payment will not be sent. Please load additional funds (in the currency of the payment) and try again.

More information on our Payment Fees can be found in our Terms & Conditions.

Question 3

How do I add payment recipients to my account in batch?

Accepted Answer

Save time when adding multiple payment recipients to your Centtrip account. Our batch upload feature enables you to add hundreds of recipients in just one click, removing the need to create and verify each one individually.

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After signing into your account, visit the Recipients tab and click 'UPLOAD RECIPIENTS'.
Scroll down and click either 'EXCEL TEMPLATE' or 'CSV TEMPLATE' to download the 'RecipientUploadTemplate’.
Complete all relevant fields of the template for each recipient.
Save your file and visit the same 'UPLOAD RECIPIENTS' page of your account (step 1).
Follow the steps under 'Verify as Trusted Payee' to verify using either an App or email generated code.
Click 'PICK A FILE...' and select your saved recipient template to upload it.
Once processed, you will receive an on-screen notification confirming the number of successful/unsuccessful beneficiary uploads. Press 'OK' to view the details.
Download the file provided - this will contain any unsuccessful recipients, along with the error reason. Example below:

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Correct the errors on this document and follow step 5 onwards to re-upload it in the same way.
Once complete, you can make individual payments OR send payments in batch.

Hints and tips

You only need to re-upload the unsuccessful recipients, all others will have been processed successfully.
'Verify as Trusted Payee' - when entering the first 4 digits of the new recipient’s Account Number or IBAN, please use the details of the first recipient in the batch.
The ‘Override’ field of the template can be used to update the details of an existing beneficiary; enter ‘Y’ into the row and the recipient (with the same nickname) will be updated accordingly.

Question 4

Where can I find out more about the Centtrip card?

Accepted Answer

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The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market. You can transfer funds between your account and card in seconds and view real-time expenditure via your desktop account or the app.

Manage multiple cards under on Centtrip account
Hold funds in up to 15 currencies on one card simultaneously
Enjoy a standard balance of up to £100,000
Make single purchases of up to $175,000 equivalent
Withdraw up to £4000 daily from 2.1 million ATMs worldwide
Use your card in more than 210 countries and territories
Transfer up to £50,000 daily to one or multiple cards instantly
Choose from GBP, USD or EUR as a base currency for your card
Streamline reconciliation with in-app receipt upload and a dedicated Expense Management platform

higher balances and limits available upon request, subject to approval.

How to order cards

You can download the Card Order Template within your Centtrip account, under Order Cards. Please note, you must be an approved Adminstrator on the account. View our step by step guide

Don't yet have a Centtrip account?

Question 5

Am I authorised to open a Centtrip account on behalf of a business?

Accepted Answer

To be authorised to open a Centtrip account, you must be a director, beneficial owner or authorised signatory of the business you are applying on behalf of.

If you do not fall into any of these categories, you will need to complete our Account Application Authorisation Form and have this signed by a director, beneficial owner or authorised signatory.

Please be sure to upload this form during the online application process.

Question 6

How can I tailor card expenses data?

Accepted Answer

Apply Filters

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Home in on exactly what you need to see with a range of filters, from viewing transactions with receipts or labels, to multi-select card and currency options.

Edit Fields

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Hide or show fields to suit your preferences, for on-screen management and data export.

Select Dates

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View transactions for a custom date range, over as long a period as required.

Search

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Instantly scan all transactions and fields for a particular word, label, phrase or code.

Question 7

Can I access more than one account from the Centtrip app?

Accepted Answer

Follow these steps to access more than one account from the Centtrip app:

Log in to the app (version 1.10.0 or later).
Select Switch Account.
Select LINK ACCOUNT and follow the prompts.

Hints & Tips

Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon.
When using multi-factor authentication to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.

Question 8

What kind of payments can I make with Centtrip?

Accepted Answer

Centtrip enables you to make domestic or international payments without the hefty bank fees or conversion charges. You can make individual, ad hoc payments, or send multiple payments in batch, in one or more currencies. Plus, choose whether to send your payments right away, or schedule them for a later date.

What would you like to do?

Make a payment using account or card funds:

If you already hold sufficient funds on your Centtrip account or a Centtrip card, follow these steps to send an individual payment in the currency of your choice, domestically or internationally.

Convert currency to make a payment:

If you need to make a payment in a currency which you do not currently hold on your account, follow these steps to purchase currency, and select Bank Account from the 'I am sending money to' dropdown. Then simply choose the recipient.

Once processed, your purchased currency will be send directly to the specified beneficary.

If you have not yet added the recipient to your account,read this guide.

Send multiple payments in batch

Use our one-time batch payment feature to make payments to multiple recipients, in one or more currencies.

Simply upload a single spreadsheet containing all recipient account and payment details, and choose whether to send the payment right away or schedule for later.

If you do not yet hold the required currency/currencies, you can convert currency directly within your account.

Note - all payments are subject to your organisation's approval rules. If you require approval for payments, an administrator will need to grant this before your payment is processed.

Question 9

What does the card status "issued not active"  mean?

Accepted Answer

The 'issued not active' card status means the Centtrip card hasn't been activated yet. For help with this, see our instructions on how to activate your card.

Question 10

How can I check whether I am a Corporate Super Administrator?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to instantly add and manage users on the account.

How to check if you are a CSA

Sign into your Centtrip account
Click or hover over the settings cog in the top right
If you are a CSA, you will be able to see the User Management option.

If you do not see this and would like to request CSA level access, please contact your account administrator. For more information see: How do I create a Corporate Super Administrator?