How do I update my mobile number?

Your mobile number can be updated instantly within account settings

100% found this useful

What should I do if I can't find my account activation email?

If you can't find your account activation email., you can simply reset your password.

100% found this useful

How do I submit an application to open a Centtrip account on behalf of another organisation?

You can submit applications on behalf of another organisation, easily and securely via our online portal.

100% found this useful

How do I add labels and receipts to my transactions?

Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.

100% found this useful

What are Corporate Labels and how do I set them up?

Simplify your reconciliation processes by creating Corporate Label Groups, whereby each Group contains its own set of custom labels that can be linked to accounting codes and assigned to transactions via a dropdown.

100% found this useful

How do I load or unload my Centtrip cards in batch?

Save time by loading or unloading multiple Centtrip cards with multiple currencies using our batch load feature.

100% found this useful

Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

50% found this useful

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.