Question 1

What should I do if I've forgotten the PIN for my card?

Accepted Answer

Do not worry, you can request an instant PIN reminder by signing into your desktop account, or on-the-go via the Centtrip app.

### From the Centtrip app:

1. Open the Centtrip app and tap the menu icon to open app 'SETTINGS'
2. Select ‘Pin’ from the menu
3. Tap ‘Reveal’ and enter your security details or use Touch ID / Face ID
4. Your PIN will be shown on screen for 5 seconds

### From your desktop account:

1. Sign into your account and hover over or click your name in the top right of the screen
2. Select 'PIN Reveal' 
3. Choose your card and select 'REVEAL'
4. Your PIN will be shown on screen for 5 seconds

### Hints and tips

* You can change your PIN at most major bank ATMs for a fee of £0.50.
* Don't yet have the app? Download now for your [iOS](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Android](https://play.google.com/store/apps/details?id=com.centtrip.app) device, so that you can reveal your PIN, lock/unlock your card, view balances and transactions, upload instant photo receipts and more.
* Access our [Cardholder Guide](https://live.centtrip.com/Centtrip_cardholder_guide) for instructions on how to sign into and make the most of the app.

Question 2

How do I lock/unlock cards on behalf of my team?

Accepted Answer

As an account Administrator, you can instantly lock/unlock any of the cards you manage via your Centtrip account. Once locked, no debits or withdrawals can be made.

![Lock Unlock Cards - FAQ.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/e3VeCaFiEt/Lock%20Unlock%20Cards%20-%20FAQ.png)

1. [Sign in](https://account.centtrip.com) to your Centtrip account, hover over the settings icon and select ‘Lock / Unlock Card’.

2. Choose a card from the dropdown menu.

3. Click 'LOCK' to instantly prevent any further debits or withdrawals.

4. You can unlock it again any time for immediate use.

### Hints and tips

* Contact Centtrip or your account administrator if you need to order a replacement card. Once ordered, new cards should arrive within 7-10 working days. 
* If ordering a replacement, any remaining card funds will need to be transfered back to your main account. 
* Cardholders can also lock/unlock their cards from the app, or [report their card as lost or stolen](https://support.centtrip.com/faqs/my-centtrip-card-has-been-lost-or-stolen-what-should-i-do).

Question 3

How do I filter to show transactions with missing receipts?

Accepted Answer

Using the Centtrip app, cardholders can quickly filter to show any transactions which are missing a receipt. As missing receipts are added, the relevant transaction will disappear from their filtered list in real-time.

![Screenshot 2021-04-13 at 13.16.09.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/u1eLU1aZGp/Screenshot%202021-04-13%20at%2013.16.09.png)

1. From the 'Transactions' section of the Centtrip app, tap on the search icon.

2. You will now see additional search and filter options. Choose 'Receipts'.

3. Select ‘Transactions without receipts’ and press ‘DONE’. You can now [add receipts and labels](https://support.centtrip.com/faqs/how-do-i-add-labels-and-receipts-to-my-transactions) for any transactions in your filtered list.

### Hints and tips
* Download the Centtrip app for your [iOS](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Android](https://play.google.com/store/apps/details?id=com.centtrip.app&hl=en_GB&gl=US) device and access our [Cardholder Guide](https://live.centtrip.com/Centtrip_cardholder_guide) for sign-in instructions.
* Use this feature as a To-Do list - once a receipt has been added, the transaction will instantly disappear from your list.
* View our quick [how-to](https://support.centtrip.com/faqs/how-do-i-add-labels-and-receipts-to-my-transactions) on adding receipts and labels to your transactions.

Question 4

How do I add labels and receipts to my transactions?

Accepted Answer

Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.

![Screenshot 2021-04-13 at 13.41.17.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/FzLZzCKPy0/Screenshot%202021-04-13%20at%2013.41.17.png)

1. From the 'Transactions' section of the Centtrip app, tap on the relevant transaction. At the bottom of the screen you will see two options, add **‘Labels’** or **’Add Receipt’**.

2. **Add a Label:** tap ‘Labels’, then either select an existing label or create a new one and tap ‘DONE’

3. **Add a Receipt:** tap ‘Add Receipt’ and take a photo of your receipt, or choose one from your library.

### Hints and tips
* Download the Centtrip app for your [iOS](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Android](https://play.google.com/store/apps/details?id=com.centtrip.app&hl=en_GB&gl=US) device and access our [Cardholder Guide](https://live.centtrip.com/Centtrip_cardholder_guide) for sign-in instructions.
* View our [quick guide](https://support.centtrip.com/faqs/how-do-i-filter-to-show-transactions-with-missing-receipts) on how to filter to show transactions with missing receipts.
* Attachments are visible to corporate admins. They can be uploaded, viewed or downloaded from the 'Transactions' screen of the desktop account.

Help and Support

Visit our main website

Sign In to Centtrip

What should I do if I've forgotten the PIN for my card?

How do I lock/unlock cards on behalf of my team?

How do I filter to show transactions with missing receipts?

How do I add labels and receipts to my transactions?

What should I do if I've forgotten the PIN for my card?

How do I lock/unlock cards on behalf of my team?

How do I filter to show transactions with missing receipts?

How do I add labels and receipts to my transactions?

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