How do I create card balance and transaction alerts?

Account administrators can choose from a range of alerts, which can be tailored to your requirements.

What is a 'Bank-To' foreign exchange trade?

A *Bank To* foreign exchange trade is where you have booked a currency conversion within your Centtrip account, and chosen to pay using funds from your corporate bank account, rather than your Centtrip account.

What is CenttripNow and how can I use it to make instant payments?

CenttripNow allows you to instantaneously transfer funds between Centtrip accounts without incurring any fees.

How do I update my mobile number?

Your mobile number can be updated instantly within account settings

What does the card status "issued not active" mean?

The 'issued not active' card status means the Centtrip card hasn't been activated yet.

What payment methods can I use to load my account or settle an FX trade?

Information on our accepted payments methods is available here

What happens if I do not have sufficient funds for my payment and payment fee?

How do I reassign a spare card to a named user?

How do I close a Centtrip card?

My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.