Question 1

How can I report on multiple cards and currencies?

Accepted Answer

Your Centtrip account enables you to run tailored transaction reports comprising multiple cards and currencies, over as long a time period as required. Instantly report on all cards linked to your account, or individually select the cards you would like to include.

![CARDS REPORT.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/ChV0ShzesX/CARDS%20REPORT.png)

1. [Sign into your account](https://account.centtrip.com) and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.

2. Individually select the cards to include in your report by clicking the icons next to the relevant cardholder names, or instantly select all  using the icon at the top.

3. Depending on your preference, choose either 'EXPORT XLS' or 'EXPORT PDF'. To include expense receipts in your report, select the PDF format.

4. Enter a date range of your choice and if you selected PDF format, tick ‘Include Images’ to add the receipts before exporting.

5. Your report will take a moment to generate and download automatically to your browser.

### Hints and tips

* Read this quick guide on how to [view closed and expired cards](https://support.centtrip.com/faqs/how-do-i-view-closed-or-expired-cards-in-my-account)
* Use this feature when you need to report on cards for a team or department, reconcile cards which are no longer required, or to check whether receipts have been submitted for a particular timeframe.
* Click the table headers to sort by that field and use 'SEARCH' to instantly find the card(s) you are looking for.
* Choose 'EXPORT PDF' and tick 'Include Images' to include receipts in your report.
* Click 'RESET' to unselect all cards.
* Access your account dashboard any time by clicking the Centtrip logo.

Question 2

Why is my account still visible when I have signed out?

Accepted Answer

This is because your device is still linked to your account.

To unlink your device from your account:

1. Select the account
2. Log in using your credentials
3. Select Two-factor Authentication
4. Select Unlink Device
5. Sign out and the device will be unlinked from your account

Question 3

Can I change the base currency on my existing multi-currency card?

Accepted Answer

No, the base currency is determined when the card is created. However, you can request a new card by contacting us using the details at the bottom of this page.

Question 4

What should I do if I have lost my device?

Accepted Answer

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access.

If you've enabled Multi-factor Authentication, you'll be unable to log in to your desktop account without an in-app security code. Please contact us using the details at the bottom of this page and we'll help you get access to your account.

Question 5

Are EUR and USD denominated cards still multi-currency?

Accepted Answer

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.

[Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)

Question 6

Can I categorise my transactions?

Accepted Answer

Yes, you can.

Labels are a simple yet extremely effective new tool on our app that enables you to search your transactions more easily. Simply use available or create new labels online and on the app to categorise your expenses by projects, departments or events and better organise your transactions.

This new feature replaces hashtags and allows you to create as many categories as you need. Add a new category as you make a purchase or search existing labels to mark the transaction to easily identify it when running reconciliation either in real time or later on.

To add or create new label:
* Tap on the transaction you want to categorise
* Tap on ‘Labels’
* Either select from the list of existing labels or create a new one
* Tap ‘Done’

![Create new or use existing labels to categorise transactions](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/RcmOrlsY5G/Transactions_labels-640x452.jpg)

*Create new or use existing labels to categorise transactions*

Customise existing labels and re-use them for future transactions. Both account administrators and users can create, edit and use the same labels online and on the app.

You can also export labelled transactions from and import them into your accountancy package for reconciliation and reporting purposes.

All labels are included in any transaction reporting.

Question 7

How soon can I get my Centtrip multi-currency Mastercard?

Accepted Answer

Once ordered, your card should be with you within seven working days, though some international deliveries may take longer. Please talk to us if you have an urgent order and would like to discuss alternative delivery options.

If you are a corporate client, all your cards will be posted to your main company address.

Question 8

As a corporate client, can I have cards in different base currencies?

Accepted Answer

Yes. If you'd like to order cards with a different base currency, contact us using the details at the bottom of this page.

Non-GBP base-currency cards are available for corporate clients only.

Question 9

What can I use my Centtrip multi-currency Mastercard for?

Accepted Answer

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark.

[Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

Question 10

How can I share my transaction with others?

Accepted Answer

Sharing your transaction with others as you go is easy and takes seconds.

* Click on the ‘Share’ icon in the top right corner
* Type the email address
* Click ‘Send’

![Share your transactions with your account administrator as you go](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Nrfn1bVAAf/Transactions_share-640x452.jpg)

*Share your transactions with your account administrator as you go.*

Help & support

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