Q: How do I change the Xero organisation that my Centtrip account is connected to?

Sign in to your Centtrip account and click Manage Expenses . Click to open INTEGRATIONS . The Xero organisation that has been connected to your Centtrip account will be displayed in the top right of the screen. Select Change if you wish to disconnect this organisation and select another. IMPORTANT - do not click 'Disconnect' unless you wish to disconnect ALL of your Centtrip accounts from the current Xero Organisation.

Question 1

As a corporate client, can I have cards in different base currencies?

Accepted Answer

Yes. If you'd like to order cards with a different base currency, contact us using the details at the bottom of this page.

Non-GBP base-currency cards are available for corporate clients only.

Question 2

How can I share my transaction with others?

Accepted Answer

Sharing your transaction with others as you go is easy and takes seconds.

Click on the ‘Share’ icon in the top right corner
Type the email address
Click ‘Send’

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Nrfn1bVAAf/Transactions_share-640x452.jpg (Share your transactions with your account administrator as you go)

Share your transactions with your account administrator as you go.

Question 3

Why could my foreign exchange (FX) rate change after booking a conversion?

Accepted Answer

All rates that are offered when you request a quote through your Centtrip account are real-time rates based on the live foreign exchange market.

This means that they are subject to change as the market moves and on occasion, the actual rate at which your currency is purchased may be slightly different to the rate that was shown at point of booking your conversion.

This change is reflective of the market at that time and can affect you either positively or negatively.

Question 4

How do I bookmark a page?

Accepted Answer

We recommend bookmarking key pages, such as your Centtrip account login or the Account Resources Hub for Marine, Music, Production or Corporate accounts.

This enables you to easily find them anytime.

5 Quick Steps -

Go to the webpage you want to bookmark.
Click the star icon on the right side of the address bar.
Name the bookmark.
Select the folder you want the webpage to be saved to.
Click “Done” to bookmark the webpage.

Question 5

What are the main feature differences between the Centtrip UK, EEA and US platforms?

Accepted Answer

If you are an Admin user or a cardholder and would like to request additional permissions, please contact your Corporate Super Administrator.

Question 6

What currencies can I hold and spend on my Centtrip card?

Accepted Answer

Your Centtrip card can hold funds in up to 15 different currencies, simultaneously:

Question 7

How do I view my EEA or US virtual card details?

Accepted Answer

Sign into the Centtrip app, OR (if you are a new user) follow the steps in your activation email to create a password. Then, tap ‘All Cards’ on the app homepage.
Locate your virtual card within the list, tap to select it, then press to open ‘Card Settings’.
Swipe left on the top part of the screen to view the card.
Tap 'SHOW FULL CARD DETAILS'and verify your identity.

The card details will now be revealed, including the CVV.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/5pxxOlHwoz/1%20-%202024-09-26T171122.585.png (1 - 2024-09-26T171122.585)

Tap the ‘Copy Card Number’ button to copy the number for online purchases or to set up Apple/Google pay.

Virtual cards are currently only available to EEA and US account holders.

Question 8

How do I change the Xero organisation that my Centtrip account is connected to?

Accepted Answer

Sign in to your Centtrip account and click Manage Expenses.
Click to open INTEGRATIONS. The Xero organisation that has been connected to your Centtrip account will be displayed in the top right of the screen.
Select Change if you wish to disconnect this organisation and select another.

IMPORTANT - do not click 'Disconnect' unless you wish to disconnect ALL of your Centtrip accounts from the current Xero Organisation.

Question 9

How do I order virtual Centtrip cards for my EEA account?

Accepted Answer

EEA and US account holders can order virtual cards in the same way that you would order physical cards. Please note, virtual cards are currently unavailable for UK account holders.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/1JPS5v2in3/USA%20-%20Card%20orders%201.png (USA - Card orders 1)

Click to download the card order template.
Enter details of the cards you wish to order into the template
Refer to the on-screen validation requirements to ensure you have filled out your template correctly.
Once complete, upload your card order spreadsheet.
Click 'Next' to finish.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/GIFLHtQZD1/USA%20-%20Card%20orders%202.png (USA - Card orders 2)

Information on how to start using virtual cards is available here.

Question 10

How do I use my virtual EEA card for payments?

Accepted Answer

Virtual EEA cards can be used for online payments and contactless transactions, by adding them to your Apple or Google Pay wallet (this feature is currently unavailable for US cards).

Contactless Transactions:

(EEA cards only)

To make an contactless payment, you simply need to add your virtual EEA Centtrip card to your Apple or Google Pay Wallet.

Online Payments:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/5pxxOlHwoz/1%20-%202024-09-26T171122.585.png (1 - 2024-09-26T171122.585)

You can make an online transaction with your card in the same way as you would with a physical card. You can view your card details within the Centtrip app.

Sign into the Centtrip app, OR (if you are a new user) follow the steps in your activation email to create a password. Then, tap ‘All Cards’ on the app homepage.
Locate your virtual card within the list, tap to select it, then press to open ‘Card Settings’.
Swipe left on the top part of the screen to view the card.
Tap 'SHOW FULL CARD DETAILS'and verify your identity.

The card details will now be revealed, including the CVV.

Tap the ‘Copy Card Number’ button to copy the number and use for your online purchase.

Please note - virtual cards are currently only available for US or EEA Centtrip account holders.