How do I change the Xero organisation that my Centtrip account is connected to?

You can do this in a couple of clicks, within the integrations part of your account

2

How do I set up my expense data feeds to Xero?

Follow these instructions if you want to sync transaction details, receipts, and corporate labels to your Xero account.

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Why are my receipts not being transferred to Xero?

If you’ve already connected your Centtrip and Xero accounts but your receipts aren't appearing in Xero, it’s likely because you have not yet set up expense feeds.

1

How do I order virtual Centtrip cards for my EEA account?

EEA and US account holders can order virtual cards in the same way that you would order physical cards.

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How do I set up statement data feeds to Xero?

Follow these instructions if you want to sync transaction details to Xero, WITHOUT the receipts and labels.

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How can I switch off email as a verification method?

Super Administrators have the ability to disable email as a verification method. They can do this at account or user level.

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Why are my expenses not being transferred to Xero correctly?

Keep reading for common causes and how to fix them.

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What can I do to keep my Centtrip account and cards secure?

Centtrip are committed to keeping your money safe and have a range of systems in place to help us detect and prevent fraud before it happens. However, fraudsters are becoming increasingly sophisticated. Please take a few extra precautions to keep your funds safe.

2

How can I switch between my Centtrip cards in the app?

If you have or manage multiple Centtrip cards, you can switch between them effortlessly within the app.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.