Question 1

How do I bookmark a page?

Accepted Answer

We recommend bookmarking key pages, such as your Centtrip account login or the Account Resources Hub for Marine, Music, Production or Corporate accounts.

This enables you to easily find them anytime.

5 Quick Steps -

Go to the webpage you want to bookmark.
Click the star icon on the right side of the address bar.
Name the bookmark.
Select the folder you want the webpage to be saved to.
Click “Done” to bookmark the webpage.

Question 2

Can administrators activate cards on behalf of cardholders?

Accepted Answer

Prepare cards in advance and avoid any last-minute rush or queries, by activating cards ahead of time. As an administrator, you can activate cards on behalf of the cardholder, within your desktop account. When ready, Cardholders can view their PIN securely within the Centtrip app.

Question 3

How do I integrate my Centtrip account with Xero?

Accepted Answer

Integrate your Centtrip account with Xero and automatically sync Centtrip account and/or card transaction data into Xero. No back-and-forth between systems, no manual exports or re-keying.

You can set up your Xero integration directly within your account, without the need for any technical support or development work from your team. (Contact us to discuss integration with other accounting or ERP solutions)

2 Quick Steps

1. Connect Your Xero Account

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Sign into your Centtrip account and click Manage Expenses. Then choose INTEGRATIONS.
Select Xero as your accounting package, press Next, then Connect Now.
Sign into your Xero account, review the data sharing information, and scroll down to Allow access.

Note - If you have multiple Xero accounts, please check the correct one has been connected. This will be displayed in the top right of your Centtrip account.

2. Map Your Data

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Click the button: ***Create your first feed2. Select the first card or account you wish to connect, followed by the card/account currency, and then choose the Xero account that transaction data should be synced to. Then press the yellow +Add button.
Continue to add any other cards and/or currencies in the same way. Note, you will need to set up an individual feed for each currency you wish to be mapped.

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Once complete, click Next.
Choose either a past or future date to transfer records from.
Select Create Feed to finish. (Note - feeds may take a few moments to process)
Once set up, transactions will be sent to your Xero account on a daily basis.

If you aren't seeing all the accounts/feeds you expect to see, try refreshing your browser. It can sometimes take up to 30 seconds for all connections to be set up.

Question 4

What are the main feature differences between the Centtrip UK, EEA and US platforms?

Accepted Answer

If you are an Admin user or a cardholder and would like to request additional permissions, please contact your Corporate Super Administrator.

Question 5

What currencies can I hold and spend on my Centtrip card?

Accepted Answer

Your Centtrip card can hold funds in up to 15 different currencies, simultaneously:

Question 6

How do I view my EEA or US virtual card details?

Accepted Answer

Sign into the Centtrip app, OR (if you are a new user) follow the steps in your activation email to create a password. Then, tap ‘All Cards’ on the app homepage.
Locate your virtual card within the list, tap to select it, then press to open ‘Card Settings’.
Swipe left on the top part of the screen to view the card.
Tap 'SHOW FULL CARD DETAILS'and verify your identity.

The card details will now be revealed, including the CVV.

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Tap the ‘Copy Card Number’ button to copy the number for online purchases or to set up Apple/Google pay.

Virtual cards are currently only available to EEA and US account holders.

Question 7

What are virtual cards and how do I use them?

Accepted Answer

A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app, and can be managed by Administrators with their desktop account.

Please note - virtual cards are currently only available for EEA and US Centtrip account holders.

Benefit from:

Instant card creation - no more waiting for physical cards to arrive.
Effortless set-up - virtual cards are automatically activated upon creation.
Contactless spend - add virtual Centtrip cards to your Apple or Google Pay wallet.
Increased security - eliminate the risk of physical cards becoming lost or stolen.

How do I order virtual cards?

Simply follow the standard card order process, and use the dropdown box to select 'Virtual' as the card type.

Please note that when you select this option, EVERY card in that particular order will be a virtual card. If you wish to also order physical cards, you will need to place a separate order.

Once ordered, the cards will appear in your CARDS dashboard immediately.

New cardholders will receive an email inviting them to create an account password and sign into the app, where they can view and begin using their new card.
Existing cardholders will be able to view the new virtual card in the app, alongside any existing cards they have.

Cards are activated upon creation, so no separate cardholder activation is required.

How are virtual cards used?

For Contactless Transactions:

To make a contactless payment, you simply need to add your virtual Centtrip card to your Apple or Google Pay Wallet.

Please note - Google/Apple Pay is currently only available for EEA cards, not for US or UK cards.

For Online Payments:

You can make an online transaction with your card in the same way as you would with a physical card. You can view your card details within the Centtrip app.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/5pxxOlHwoz/1%20-%202024-09-26T171122.585.png (1 - 2024-09-26T171122.585)

Sign into the Centtrip app, OR (if you are a new user) follow the steps in your activation email to create a password. Then, tap ‘All Cards’ on the app homepage.
Locate your virtual card within the list, tap to select it, then press to open ‘Card Settings’.
Swipe left on the top of the screen to view the card.
Tap 'SHOW FULL CARD DETAILS'and verify your identity.

The card details will now be revealed, including the CVV.

Tap the ‘Copy Card Number’ button to copy the number and use for your online purchase.

Please note - virtual cards are currently only available for US and EEA Centtrip account holders.

Question 8

How do I use my virtual EEA or US card to make online or contactless payments?

Accepted Answer

Virtual EEA cards and virtual US cards can both be used for online transactions. EEA cards can also be used for contactless payments, by adding them to your Apple or Google Pay wallet (this feature is currently unavailable for US cards).

For Contactless Transactions:

To make an contactless payment, you simply need to add your virtual EEA Centtrip card to your Apple or Google Pay Wallet.

For Online Payments:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/5pxxOlHwoz/1%20-%202024-09-26T171122.585.png (1 - 2024-09-26T171122.585)

You can make an online transaction with your card in the same way as you would with a physical card. You can view your card details within the Centtrip app.

Sign into the Centtrip app, OR (if you are a new user) follow the steps in your activation email to create a password. Then, tap ‘All Cards’ on the app homepage.
Locate your virtual card within the list, tap to select it, then press to open ‘Card Settings’.
Swipe left on the top part of the screen to view the card.
Tap 'SHOW FULL CARD DETAILS'and verify your identity.

The card details will now be revealed, including the CVV.

Tap the ‘Copy Card Number’ button to copy the number and use for your online purchase.

Please note - virtual cards are currently only available for US or EEA Centtrip account holders.