Where can I find information on the Centtrip services which are temporarily unavailable from 31st December 2023?

Due to changes we are implementing to ensure that Centtrip complies with all its regulatory obligations, our card ordering and account creation services will be temporarily unavailable from 31st December. During this period you will be unable to order any new or replacement cards, or open additional accounts.

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How do I bookmark a page?

We recommend bookmarking key pages, such as your Centtrip account login or your Account Resources Hub. This enables you to easily find them anytime.

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Where can I find my Centtrip account reference?

Your account reference is provided on the 'Load Account' page.

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What are the main feature differences between the Centtrip UK, EEA and US platforms?

Take a look at the main feature and user differences between the Centtrip UK, EEA and US platforms.

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What are the additional validation requirements for payment recipients?

From 01/02/2024 onward, additional validation requirements will apply to your Centtrip payment recipients, to ensure greater accuracy and enhanced security around your transactions.

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How do I view my EEA or US virtual card details?

You can view your virtual card number and CVV within the Centtrip app.

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What currencies can I hold and spend on my Centtrip card?

Your Centtrip card can hold funds in up to 15 different currencies, simultaneously.

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How do I change the Xero organisation that my Centtrip account is connected to?

You can do this in a couple of clicks, within the integrations part of your account

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Where can I find out more about Centtrip's API call rate limit?

High volumes of API requests can place an increased load on our servers, which can affect the overall performance and service quality for all users on the Centtrip platform. To maintain the fast and reliable service our clients expect, we are implementing an API limit to ensure consistent performance for everyone.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.