Question 1

How do I switch between my different Centtrip accounts?

Accepted Answer

If you manage more than one Centtrip account, you access them all using the same login, and switch between them effortlessly at any time.

Within the app:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/aiNZ7ufqJA/SCREEN%20SHOTS%20FOR%20FAQS%20%2814%29.png (SCREEN SHOTS FOR FAQS (14) (15).png)

Sign into the app and tap on the menu icon in the top-right.
Select "switch account" from the menu list.
Tap on the account you wish to view and manage.

If your app screen looks like the below, this means you are currently in an account on our European or USA platform.

Question 2

How do I sign into the app?

Accepted Answer

Cardholders -

If you have recently received a new card and have never signed into Centtrip before, watch this video to activate your card within the app and get started.

If you already have a login, simply sign in using the same details. Forgotten your password?

Administrators -

As an administrator, you can access your account via your desktop and the Centtrip app, using the same login details.

If you are a new user, check your inbox for an activation email and follow these steps to create a password.

Alternatively simply sign into the app using your existing login details. Forgotten your password?

You can download the Centtrip app for your iOS or Android device.

Question 3

How do I activate my Centtrip card?

Accepted Answer

Watch this short video -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

Follow these steps -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/xQfT9f6YxJ/2.png (activate account (29723649827).png)

Check your inbox for an activation email
Follow the link to create a secure password (skip this step if you already have a login).
Download the Centtrip app for iOS or Android and sign in using your email and new password.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Z2n0zS0Edh/activate%20card%20steps.png (activate card steps)

Tap on 'DASHBOARD' to visit the transactions screen, then select ‘New card requires activation’.
Locate your card and press ‘ACTIVATE CARD’.
Enter the last 4 digits of your long card number and ‘ACTIVATE CARD’.
Tap ‘REVEAL’ to view your PIN.

Use the app to check balances and transactions on the go, attach instant photo receipts and add labels, lock or unlock your card, reveal your forgotten PIN and more. Download Cardholder Guide.

Having trouble?

Try our troubleshooting tips below:

Question 4

How do I activate my Centtrip account and create a password?

Accepted Answer

Whether you are a cardholder or an administrator, you need to follow our account activation process and create a password the first time you log in.

Question 5

How do I sign in?

Accepted Answer

Activate your account

If you are new to Centtrip and/or have never signed in before, you'll first need to activate your account and create a password. You can then sign in via your desktop, or the Centtrip app.

Sign in via your desktop

Sign in via the Centtrip app

Download the Centtrip iOS or Android app.
Tap 'LOG IN' and sign in with your email address and new password.
Get a quick tour of what you can do with the app.

Question 6

What should I do if I can't find my account activation email?

Accepted Answer

If you cannot find an email inviting you to 'Activate your account', simply follow our forgotten password process to reset your password and sign in.

Using your desktop account

Visit account.centtrip.com
Click 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

If you do not receive your verification code, please contact Client Support.

Using the app

Open the Centtrip app for iOS or Android
Tap 'LOG IN'
Select 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

Question 7

How do I update my mobile number?

Accepted Answer

Your mobile number can be updated instantly within your account settings -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/u1IbPBh0SG/Change%20number.png (Change number)

Note, you can also change your password and reveal your PIN from this screen.

Question 8

How do I enable Multi-factor Authentication?

Accepted Answer

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and have provided step-by-step instructions on how to set this up below.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/priujXNpWN/MFA%201.png (MFA 1.png)

Download the Centtrip mobile app for Android or iOS & log in using your credentials. Not yet created these?.
Once complete, tap EMAIL and check your inbox for an eight-digit verification code.
Input the email code into the app in lowercase when prompted and press NEXT.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/ZcIRjFCGmI/MFA%202.png (MFA 2.png)

Create a memorable 4-6 digit app passcode and re-enter it to confirm. If prompted, choose whether to enable face or fingerprint ID for app sign in.
You should now see a screen confirming that you are signed in. Tap MULTI-FACTOR AUTHENTICATION.
Select LINK DEVICE to complete your MFA set up.

Hints & tips

Email verification code not received?
'Transfer to another device’– if this message is displayed after tapping MULTI-FACTOR AUTHENTICATION, it may mean your account is linked to another device. Learn more.
'Check your time settings’ – this message indicates that the time on your device may be slightly out of sync, which can cause an issue for the time-sensitive verification codes. Please visit your device settings to ensure the time is correct.

Question 9

How do I transfer Multi-factor Authentication to a new device?

Accepted Answer

If you don't have the old device linked to your Centtrip account

Please contact us using the details at the bottom of this page if you are asked to transfer multi-factor authentication to your new device.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/QlCcmnwLXH/MFA%20transfer%20screen.jpg (MFA transfer screen.jpg)

If you have the old device linked to your Centtrip account

Follow the steps below to transfer Multi-factor Authentication to the new device.

On your new device:

Log in to the Centtrip mobile app.
When prompted to choose a verification method, select MOBILE APP.

On your old device:

Open the Centtrip moblie app using your passcode or fingerprint (you may need to login with your email and password)
Select MULTI-FACTOR AUTHENTICATION
Select 'Identify' to view your security code.
enter this into the field on your new device.

Question 10

I don't receive email login codes or the code has expired, how do I login?

Accepted Answer

Often corporate or private email systems block or delay emails from certain senders to prevent spam and unwanted messages. This can affect emails from Centtrip containing login authentication codes.

Corporate accounts

To fix this issue, your IT/technical team will need to create a 'permitted sender policy' by creating a rule:

for emails from noreply@centtrip.com and/or
for emails with the return address (mail envelope from) "@track.centtrip.com".

More information about permitted sender policies is available here: Mimecaster Central.

Personal accounts

If the email address you use to login to Centtrip is not managed by a corporate admin, adding noreply@centtrip.com to your safe senders email list should mean these emails arrive before the code expires.