Q: How do I sign into the app?

If you are a new user, check your inbox for an email inviting you to 'Activate your account' . Can't find this? Follow the link to create a secure password. Download the Centtrip iOS or Android app. Tap 'LOG IN' and sign in with your email address and new password. Get a quick tour of what you can do with the app . If you already have a desktop login, simply sign into the app using the same details. You can reset your password if you are having trouble signing in or finding your activation email.

Question 1

How do I activate my Centtrip card?

Accepted Answer

Watch this short video -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

Follow these steps -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/xQfT9f6YxJ/2.png (activate account (29723649827).png)

Check your inbox for an activation email
Follow the link to create a secure password (skip this step if you already have a login).
Download the Centtrip app for iOS or Android and sign in using your email and new password.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Z2n0zS0Edh/activate%20card%20steps.png (activate card steps)

Tap on 'DASHBOARD' to visit the transactions screen, then select ‘New card requires activation’.
Locate your card and press ‘ACTIVATE CARD’.
Enter the last 4 digits of your long card number and ‘ACTIVATE CARD’.
Tap ‘REVEAL’ to view your PIN.

Use the app to check balances and transactions on the go, attach instant photo receipts and add labels, lock or unlock your card, reveal your forgotten PIN and more. Download Cardholder Guide.

Having trouble?

Try our troubleshooting tips below:

Question 2

How do I sign in?

Accepted Answer

Activate your account

If you are new to Centtrip and/or have never signed in before, you'll first need to activate your account and create a password. You can then sign in via your desktop, or the Centtrip app.

Sign in via your desktop

Visit account.centtrip.com
Enter your username and password and click 'SIGN IN' (Forgotten your password?)
Select your preferred verification method:
- EMAIL - check your inbox for your verification code. Not received this?
- MOBILE APP - follow these steps to link your device and/or enter your app generated your app code.
- SMS - enter the verification code which has been sent to your mobile phone. Note - the code will be sent to the number which is registered to the card. Follow these steps if you need to update your number.

Sign in via the Centtrip app

Download the Centtrip iOS or Android app.
Tap 'LOG IN' and sign in with your email address and new password.
Get a quick tour of what you can do with the app.

Question 3

How do I activate my Centtrip account and create a password?

Accepted Answer

Whether you are a cardholder or an administrator, you need to follow our account activation process and create a password the first time you log in.

Check your inbox for an email inviting you to Activate your account and click 'START NOW'.
If you cannot find your activation email, simply reset your password.
Enter a secure password for your account and click 'CREATE PASSWORD'.
You can now sign into the app, or log into your desktop account.

Question 4

What should I do if I can't find my account activation email?

Accepted Answer

If you cannot find an email inviting you to 'Activate your account', simply follow our forgotten password process to reset your password and sign in.

Using your desktop account

If you do not receive your verification code, please contact Client Support.

Using the app

Open the Centtrip app for iOS or Android
Tap 'LOG IN'
Select 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

Question 5

How do I sign into the app?

Accepted Answer

If you already have a desktop login, simply sign into the app using the same details. You can reset your password if you are having trouble signing in or finding your activation email.

Question 6

How do I update my mobile number?

Accepted Answer

Your mobile number can be updated instantly within your account settings -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/u1IbPBh0SG/Change%20number.png (Change number)

Note, you can also change your password and reveal your PIN from this screen.

Question 7

How do I enable Multi-factor Authentication?

Accepted Answer

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and have provided step-by-step instructions on how to set this up below.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/priujXNpWN/MFA%201.png (MFA 1.png)

Download the Centtrip mobile app for Android or iOS & log in using your credentials. Not yet created these?.
Once complete, tap EMAIL and check your inbox for an eight-digit verification code.
Input the email code into the app in lowercase when prompted and press NEXT.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/ZcIRjFCGmI/MFA%202.png (MFA 2.png)

Create a memorable 4-6 digit app passcode and re-enter it to confirm. If prompted, choose whether to enable face or fingerprint ID for app sign in.
You should now see a screen confirming that you are signed in. Tap MULTI-FACTOR AUTHENTICATION.
Select LINK DEVICE to complete your MFA set up.

Hints & tips

Email verification code not received?
'Transfer to another device’– if this message is displayed after tapping MULTI-FACTOR AUTHENTICATION, it may mean your account is linked to another device. Learn more.
'Check your time settings’ – this message indicates that the time on your device may be slightly out of sync, which can cause an issue for the time-sensitive verification codes. Please visit your device settings to ensure the time is correct.

Question 8

How do I transfer Multi-factor Authentication to a new device?

Accepted Answer

If you don't have the old device linked to your Centtrip account

Please contact us using the details at the bottom of this page if you are asked to transfer multi-factor authentication to your new device.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/QlCcmnwLXH/MFA%20transfer%20screen.jpg (MFA transfer screen.jpg)

If you have the old device linked to your Centtrip account

Follow the steps below to transfer Multi-factor Authentication to the new device.

On your new device:

Log in to the Centtrip mobile app.
When prompted to choose a verification method, select MOBILE APP. (If you don't see this option, select email and login with your email and password. Once logged in, link your new device by selecting MULTI-FACTOR AUTHENTICATION).

On your old device:

Open the Centtrip moblie app using your passcode or fingerprint (you may need to login with your email and password)
Select MULTI-FACTOR AUTHENTICATION
Select 'Identify' to view your security code.
enter this into the field on your new device.

Question 9

I don't receive email login codes or the code has expired, how do I login?

Accepted Answer

Often corporate or private email systems block or delay emails from certain senders to prevent spam and unwanted messages. This can affect emails from Centtrip containing login authentication codes.

Corporate accounts

To fix this issue, your IT/technical team will need to create a 'permitted sender policy' by creating a rule:

for emails from noreply@centtrip.com and/or
for emails with the return address (mail envelope from) "@track.centtrip.com".

More information about permitted sender policies is available here: Mimecaster Central.

Personal accounts

If the email address you use to login to Centtrip is not managed by a corporate admin, adding noreply@centtrip.com to your safe senders email list should mean these emails arrive before the code expires.

Question 10

Can I access more than one account from the Centtrip app?

Accepted Answer

Follow these steps to access more than one account from the Centtrip app:

Log in to the app (version 1.10.0 or later).
Select Switch Account.
Select LINK ACCOUNT and follow the prompts.

Hints & Tips

Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon.
When using multi-factor authentication to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.