To enable Multi-factor Authentication in the Centtrip app, follow these steps: 1. Download the Centtrip mobile app & log in using your credentials. If you have not yet created these, tap FIRST TIME LOGIN and follow the on-screen instructions. 2. Once complete, tap EMAIL and check your inbox for an eight-digit verification code. 3. Input the email code into the app in lowercase when prompted and press NEXT. 4. Create a memorable 4-6 digit app passcode and re-enter it to confirm. If prompted, choose whether to enable face or fingerprint ID for app sign in. 5. You should now see a screen confirming that you are signed in. Tap MULTI-FACTOR AUTHENTICATION. 6. Select LINK DEVICE to complete your MFA set up. **Hints & tips** * Signing into the app for the first time - if you do not yet have an account username and password, click FIRST TIME LOGIN and submit the required information to continue. Be sure to enter the phone number which is registered to the card. * Email verification code not received? Contact the Centtrip [help team](https://www.centtrip.com/contact) for assistance. * 'Transfer to another device’– if this message is displayed after tapping MULTI-FACTOR AUTHENTICATION, it may mean your account is linked to another device. Our [help team](https://www.centtrip.com/contact) can resolve this for you. * 'Check your time settings’ – this message indicates that the time on your device may be slightly out of sync, which can cause an issue for the time-sensitive verification codes. Please visit your device settings to ensure the time is correct. For further tips, step-by-step images and information on what we use multi-factor authentication for at Centtrip, see our [Multi-factor Authentication User Guide](https://live.centtrip.com/app_enabled_mfa)

To enable Multi-factor Authentication in the Centtrip app, follow these steps: 1. Download the Centtrip mobile app & log in using your credentials. If you have not yet created these, tap FIRST TIME LOGIN and follow the on-screen instructions. 2. Once complete, tap EMAIL and check your inbox for an eight-digit verification code. 3. Input the email code into the app in lowercase when prompted and press NEXT. 4. Create a memorable 4-6 digit app passcode and re-enter it to confirm. If prompted, choose whether to enable face or fingerprint ID for app sign in. 5. You should now see a screen confirming that you are signed in. Tap MULTI-FACTOR AUTHENTICATION. 6. Select LINK DEVICE to complete your MFA set up. **Hints & tips** * Signing into the app for the first time - if you do not yet have an account username and password, click FIRST TIME LOGIN and submit the required information to continue. Be sure to enter the phone number which is registered to the card. * Email verification code not received? Contact the Centtrip [help team](https://www.centtrip.com/contact) for assistance. * 'Transfer to another device’– if this message is displayed after tapping MULTI-FACTOR AUTHENTICATION, it may mean your account is linked to another device. Our [help team](https://www.centtrip.com/contact) can resolve this for you. * 'Check your time settings’ – this message indicates that the time on your device may be slightly out of sync, which can cause an issue for the time-sensitive verification codes. Please visit your device settings to ensure the time is correct. For further tips, step-by-step images and information on what we use multi-factor authentication for at Centtrip, see our [Multi-factor Authentication User Guide](https://live.centtrip.com/app_enabled_mfa)

If you have the old device linked to your Centtrip account and your new device, follow the steps below to transfer Multi-factor Authentication to the new device. Otherwise, please contact us using the details at the bottom of this page. **On your old device:** 1. Log in to the Centtrip mobile app. 2. Select MULTI-FACTOR AUTHENTICATION. 3. Select 'Identify' to view your security code. **On your new device:** 1. Log in to the Centtrip mobile app 2. Select MULTI-FACTOR AUTHENTICATION 3. Select TRANSFER TO NEW DEVICE 4. Enter the security code from your old device.

If you have the old device linked to your Centtrip account and your new device, follow the steps below to transfer Multi-factor Authentication to the new device. Otherwise, please contact us using the details at the bottom of this page. **On your old device:** 1. Log in to the Centtrip mobile app. 2. Select MULTI-FACTOR AUTHENTICATION. 3. Select 'Identify' to view your security code. **On your new device:** 1. Log in to the Centtrip mobile app 2. Select MULTI-FACTOR AUTHENTICATION 3. Select TRANSFER TO NEW DEVICE 4. Enter the security code from your old device.

Now that you have your new multi-currency Centtrip card, sign the reverse and follow the instructions below to activate it. **All Corporate Cards and Replacement Private Cards** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. If you can't send an SMS, or don't receive your PIN within 5 minutes, please use the contact details at the bottom of this page and we'll help get your card activated. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first! 3. Corporate card holders - if this is your first Centtrip card, create your online login: Go to account.centtrip.com/membership/login or download the Centtrip app from the [App Store](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Google Play](https://play.google.com/store/apps/details?id=com.centtrip.app) and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number you signed up with. If unsure, ask your account administrator to confirm those. **New Private Cards** The activation process is different if you've just received your first Centtrip card for a new private account. 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first!

Now that you have your new multi-currency Centtrip card, sign the reverse and follow the instructions below to activate it. **All Corporate Cards and Replacement Private Cards** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. If you can't send an SMS, or don't receive your PIN within 5 minutes, please use the contact details at the bottom of this page and we'll help get your card activated. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first! 3. Corporate card holders - if this is your first Centtrip card, create your online login: Go to account.centtrip.com/membership/login or download the Centtrip app from the [App Store](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Google Play](https://play.google.com/store/apps/details?id=com.centtrip.app) and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number you signed up with. If unsure, ask your account administrator to confirm those. **New Private Cards** The activation process is different if you've just received your first Centtrip card for a new private account. 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first!

Follow these steps to access more than one account from the Centtrip app: 1. Log in to the app (version 1.10.0 or later). 2. Select Switch Account. 3. Select LINK ACCOUNT and follow the prompts. **Hints & Tips** * Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon. * When using [multi-factor authentication](https://support.centtrip.com/faqs/how-do-i-enable-multi-factor-authentication) to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.

Follow these steps to access more than one account from the Centtrip app: 1. Log in to the app (version 1.10.0 or later). 2. Select Switch Account. 3. Select LINK ACCOUNT and follow the prompts. **Hints & Tips** * Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon. * When using [multi-factor authentication](https://support.centtrip.com/faqs/how-do-i-enable-multi-factor-authentication) to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. If you've enabled Multi-factor Authentication, you'll be unable to log in to your desktop account without an in-app security code. Please contact us using the details at the bottom of this page and we'll help you get access to your account.

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. If you've enabled Multi-factor Authentication, you'll be unable to log in to your desktop account without an in-app security code. Please contact us using the details at the bottom of this page and we'll help you get access to your account.

The 'issued not active' card status means the Centtrip card hasn't been activated yet. For help with this, see our instructions on [how to activate your card](https://support.centtrip.com/faqs/how-do-i-activate-my-card).

The 'issued not active' card status means the Centtrip card hasn't been activated yet. For help with this, see our instructions on [how to activate your card](https://support.centtrip.com/faqs/how-do-i-activate-my-card).

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

Registration and Login

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

2FA app security authentication authorising a new recipient MFA multi-factor authentication security two-factor authentication

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How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

2FA authentication authenticator MFA MFA transfer mobile multi-factor authentication security

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How do I activate my card?

Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.

activation card login new card new card activation signup SMS text text message

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Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

device login MFA multi-factor authentication my account switch account

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What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

app security contact device lost MFA MFA transfer security

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