This is because your device is still linked to your account.
The 'issued not active' card status means the Centtrip card hasn't been activated yet.
Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.
Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.
If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.
You'll need to add [email protected] Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.
To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.
Your mobile number can be updated instantly within account settings
If you can't find your account activation email., you can simply reset your password.
Follow these steps to activate and sign into your account via your desktop or the app.
We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.
