Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.
If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.
You'll need to add noreply@centtrip.com Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.
To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.
Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.
Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.
The 'issued not active' card status means the Centtrip card hasn't been activated yet.
This is because your device is still linked to your account.
We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.
