What does the card status "issued not active" mean?

The 'issued not active' card status means the Centtrip card hasn't been activated yet.

What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

I don't receive email login codes or the code has expired, how do I login?

You'll need to add [email protected] Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

How do I update my mobile number?

Your mobile number can be updated instantly within account settings

What should I do if I can't find my account activation email?

If you can't find your account activation email., you can simply reset your password.

How do I activate my Centtrip account and create a password?

How do I activate my Centtrip card?

Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.