How do I enable Multi-factor Authentication?
To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.
How do I activate my card?
Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.
How do I transfer Multi-factor Authentication to a new device?
If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.
Can I access more than one account from the Centtrip app?
Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.
What should I do if I have lost my device?
Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.
What does the card status "issued not active" mean?
The 'issued not active' card status means the Centtrip card hasn't been activated yet.
Why is my account still visible when I have signed out?
This is because your device is still linked to your account.