How do I activate my card?

Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.

How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

I don't receive email login codes or the code has expired, how do I login?

You'll need to add noreply@centtrip.com Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.