What should I do if I've forgotten the PIN for my card?
You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.
How do I view closed or expired cards in my account?
You can easily view closed and expired cards by making a quick change in your account settings
How do I filter to show transactions with missing receipts?
Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.
I don't receive email login codes or the code has expired, how do I login?
You'll need to add noreply@centtrip.com Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.
How do I get the best rate when withdrawing from an ATM?
You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .
How can I order more cards?
Details on how to order more cards here
How can I report on multiple cards and currencies?
Visit the 'Card Balances' section of your account dashboard to run a report comprising multiple cards and all associated currencies, over as longer a period as required.
What currencies can I manage with my Centtrip account?
Your Centtrip account can hold and manage 15 currencies, including: British Pound, Euro, US Dollar, Australian Dollar, Canadian Dollar, Swiss Franc, Danish Krone, Hong Kong Dollar, Israeli Shekel, Japanese Yen, New Zealand Dollar, Norwegian Krone, Polish Zloty, Swedish Krona and South African Rand.
How do I find my nearest compatible ATM?
We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.
What can I use my Centtrip multi-currency Mastercard for?
You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.
