My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

atm cards withdrawl
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How do I upload receipts for expense management?

Upload photos of your receipts for expense management or record keeping in the 'Transactions' section of the desktop account or app.

How do I export reports from Centtrip?

You can create and tailor comprehensive reports for analysis and reconciliation in the reporting tab.

My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

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What are Corporate Labels and how do I set them up?

Simplify your reconciliation processes by creating Corporate Label Groups, whereby each Group contains its own set of custom labels that can be linked to accounting codes and assigned to transactions via a dropdown.

How do I make payments in batch?

Making multiple payments in one or more currencies is quick and easy using our batch payments facility.

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.