Question 1

How do I lock or unlock a card?

Accepted Answer

Cards can be locked and unlocked instantly via either the Centtrip app or your desktop account. Account Administrators are also able to lock/unlock any of the cards they manage, on behalf of a team member. Once locked, no debits or withdrawals can be made.

Using your desktop account:

Watch 1-minute video -

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Follow these steps -

Step 1

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Sign in and click on 'Manage Cards' in the navigation bar.

Step 2

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Use the filters or search-box to locate the card you want to lock or unlock.

Step 3

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Click on a card to open the details panel, and use the Lock/Unlock toggle as required. Once locked, no further transactions or withdrawals can be made. Unlock a card again anytime to use immediately.

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Using the Centtrip app:

Follow these steps -

Open the Centtrip app and tap the menu icon to open 'SETTINGS'.
Select ‘Lock or Unlock Card’.
Use the slider to instantly lock/unlock the relevant card.

Hints and tips

Contact Centtrip or your account administrator if you need to order a replacement card. Once ordered, new cards should arrive within 7-10 working days.
If ordering a replacement, any remaining card funds will need to be transfered back to your main account.
Cardholders can also lock/unlock their cards from the app, or report their card as lost or stolen.

Question 2

How do I convert currency?

Accepted Answer

Get direct access to the live currency market via your desktop account and the app. Purchase currency at transparent, competitive rates to send to your Centtrip account, load to your Centtrip card(s) or make a payment .

Using your desktop account

Watch this 2-minute video:

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Follow these steps:

Select the currency you would like to convert from, and the currency you would like to purchase.
Enter an amount in either the Convert From or Convert To box.
Select how you would like to pay -
- Centtrip Account - use funds held on your Centtrip account;
- Centtrip Card - Use funds from one of your Centtrip cards, or;
- Bank Account - Make a transfer from your corporate bank account
Choose where to send purchased currency -
- Centtrip Account - load it to your Centtrip account;
- Centtrip Card - transfer it to one of your Centtrip cards, or;
- Bank Account - use it to make a payment to one of your recipients.
Click 'GET RATE' to view the live exchange rate and then 'CONFIRM' to complete.

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Get a quick walkthrough:

Sign into your account and then click here for a quick tutorial (you must be signed in first).

Using the Centtrip app

Sign into the app and tap 'Convert Currency'
Choose where you would like to send your purchased currency; 'My Account', 'Recipient', or 'My Card'. Then press 'NEXT'.
Select the currencies you would like to conver from and to, and tap 'NEXT'.
Review the live rate, enter the amount, and press 'NEXT'.

If you are buying currency and want to pay from your bank account, you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled.

Question 3

How can I apply to open a Centtrip account?

Accepted Answer

Please submit a secure, online application -

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Visit application.centtrip.com.
Sign in or REGISTER to create an account.
Click the 'New Application' button in the top-right.
Complete the required fields and upload any acceptable supporting documentation.
Your progress can be saved to continue later if needed. Submit your application when ready.
Once submitted, your application will be reviewed and we will be in contact regarding the status, or if any additional information is required.
If/when approved, the first user created will be a Corporate Super Administrator (CSA). The CSA can then add and manage users on the account.

IMPORTANT - if you are submitting an application on behalf of another organisation, please contact our Partnerships Team.

Question 4

How do I reassign a spare card to a named user?

Accepted Answer

The 'Reassign Cards' feature can be used if you have ordered spare cards ahead of a project or requirement (eg. SPARE CARD 1 / SPARE CARD 2 etc) and are now ready to assign them to nominated users.

Reassigning a card will update the email address, date of birth and mobile number associated with the card, enabling the new user to sign into the account and manage the card. Existing users will be able to view the card within their account, and new users will recieve an instant activation email.

Watch quick video -

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Follow these steps -

Reassign to an existing user:

Step 1

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Sign in and click on 'Manage Cards' in the navigation bar.

Step 2

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Locate the card you want to reassign, and click it to open the Card details panel.

Step 3

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Click the 'REASSIGN CARD' button.

Step 4

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Choose 'Select existing cardholder' and then click 'Next'.

Step 5

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Search for the email address of the existing user who you want to reassign the card to. Select this user and click 'Continue'.

Step 6

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Check the details are correct and click 'Reassign card' to finish. The card will be added to the user's existing account, so they can sign into the app to reveal their PIN and manage the card.

Reassign to a new user:

Step 1

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Sign in and click on 'Manage Cards' in the navigation bar.

Step 2

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Locate the card you want to reassign, and click it to open the Card details panel.

Step 3

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Click the 'REASSIGN CARD' button.

Step 4

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Choose 'Create new cardholder' and then click 'Next'.

Step 4

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Enter the details of the new cardholder and click 'Create'.

Step 6

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Check the details are correct and click 'Reassign card' to finish. The new user will receive an activation email, and be able to view and manage the card via the app.

When should I use this feature?

Question 5

How do I sign in?

Accepted Answer

Activate your account

If you are new to Centtrip and/or have never signed in before, you'll first need to activate your account and create a password. You can then sign in via your desktop, or the Centtrip app.

Sign in via your desktop

Sign in via the Centtrip app

Download the Centtrip iOS or Android app.
Tap 'LOG IN' and sign in with your email address and new password.
Get a quick tour of what you can do with the app.

Question 6

How do I activate my Centtrip account and create a password?

Accepted Answer

Whether you are a cardholder or an administrator, you need to follow our account activation process and create a password the first time you log in.

Question 7

How can I manage and order Centtrip cards?

Accepted Answer

Administrators can access the 'Manage Cards' feature within their account. Users with the relevant permissions will also be able to view the 'Order Cards' tab.

Step 1

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Sign in and click on 'Manage Cards' in the navigation bar.

Step 2

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Use the filters or search-box to locate a particular card, and click on the card to open the 'Card details' panel.

Step 3

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Lock/Unlock - use the Lock/Unlock toggle as required. Once locked, no further transactions or withdrawals can be made. Unlock again anytime to use immediately.

Step 4

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Close Card - use this feature if a card is no longer required. Any unused card funds will be automatically transferred back into your Centtrip account.

Step 5

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Reassign Card - assign a generic/unnamed card (eg. 'Spare Card', 'Captain's card', 'Finance team card') to a new nominated user. This will update the email address, date of birth and mobile number associated to the card; these details are required for account and app login.

Step 6

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Order Cards - switch to the 'Order Cards' tab and follow the steps to submit your order. Please note - this feature will only be visible if you have authority to order cards.

Tips for completing your Card Order Form:

Date of birth format: DD/MM/YYYY
Name fields: max 22 chars incl spaces for both first and last name combined, no special characters
Phone number format: please enter the country code first followed by the number. For example 044 for UK, 001 for US.
Cardholder email and date of birth is required for card activation and password reset - please enter these accurately.

View our card fees and limits here

Personal Clients:

We can only issue one card per personal account. If you need a replacement card, please email Client Support.

You can also report your card lost or stolen in the Centtrip app

Tap the three lines in the top right of the home screen.
Select 'Lost or Stolen Card' from the settings menu.
Press 'REPORT YOUR CARD LOST OR STOLEN' at the bottom of the screen.

This will lock your card and notify us that a replacement is required. We'll be in contact with you to confirm the details.

*There is a fee of £10 to replace a lost or stolen card.

Question 8

How do I view closed or expired cards in my account?

Accepted Answer

If some of your Centtrip cards have been closed or have expired, these may be hidden from your account dashboard and the reports you run. This is designed to help keep your account clear and easy to manage.

However, you can make a quick change in your account settings to unhide them.

Unhide closed and expired cards:

Sign into your Centtrip account here
Hover over your name in the top-right of the screen
Select 'Settings' from the dropdown menu
Switch 'View closed and expired cards' to 'Yes'
Click 'MODIFY' to save your changes

You can now return to your account dashboard by clicking the Centtrip logo, and all closed and expired cards will now be visible.

View our guide on how to run a report on multiple cards and currencies.

Question 9

What is CenttripNow and how can I use it to make instant payments?

Accepted Answer

CenttripNow enables funds to be transferred instantaneously between connected Centtrip accounts, completely free of charge - 7 days a week, day or night. To use this service, all you need to do is connect the relevant accounts via the CenttripNow network.

If your intended beneficiary/payee does not yet have a Centtrip account, they can apply online here. You can also send them an invitation from your account (see below).

How to get started -

Step 1 - Sign in

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Both you and the beneficiary/payee need to have a Centtrip account. Sign in or apply online.

Step 2 - Connect via CenttripNow

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Visit the 'RECIPIENTS' section of your account (A). If required, click 'ADD RECIPIENT' (B) and follow the steps to set up a new beneficiary. Then, use the check boxes to select recipients (C) and click 'INVITE' to send an instant CenttripNow email invitation (D). Once they accept, you will be able to send and receive payments.

Step 3 - Connect via CenttripNow

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Alternatively, click 'ADD CENTTRIPNOW' (A) and enter a beneficary's unique CenttripNow code (B). You can also share your own, which will be shown here (C), with any payees.

Step 4 - Load account funds

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Ensure you have sufficient funds - check your balance and load your account if required.

Step 5 - Convert currency

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For international payments, you can convert currency directly within your account.

Step 6 - Make your CenttripNow payment

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To make a CenttripNow transfer, select 'Send Payments' (A) and input the details. Choose 'CenttripNow' as your payment method (B) and submit your payment when ready (C).

CenttripNow can also be used to make free, instant batch payments - find out more

Question 10

How can I update a cardholder's date of birth and mobile number?

Accepted Answer

Corporate Super Administrators are able to instantly update the date of birth (DOB) and mobile number associated with a card. These details are required for password reset, account activation and SMS PIN reminders.

When can this feature be used?

How to update a DOB / mobile number:

Step 1)

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Sign into your account and scroll down to the 'CARD BALANCES' section. Locate the card you want to update and click the 'EDIT' button.

Step 2)

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Scroll down to 'CARDHOLDER DETAILS', amend the DOB and/or mobile number and click 'UPDATE'.

Step 3)

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You will get an on-screen reminder that these updates will apply to any other cards which are registered to this email address. Click 'OK' to confirm your changes.

Step 4)

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If required, a replacement user can now reset the account password by visiting account.centtrip.com and clicking 'FORGOT PASSWORD'.