What can I do from my account dashboard?

Your Centtrip dashboard provides a real-time overview of your account and card balances and transactions, and enables you to access all your main account features.

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How do I sign in?

Follow these steps to activate and sign into your account via your desktop or the app.

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How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

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My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

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Where can I find information on the Centtrip services which are temporarily unavailable from 31st December 2023?

Due to changes we are implementing to ensure that Centtrip complies with all its regulatory obligations, our card ordering and account creation services will be temporarily unavailable from 31st December. During this period you will be unable to order any new or replacement cards, or open additional accounts.

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How do I export reports from Centtrip?

You can create and tailor comprehensive reports for analysis and reconciliation in the reporting tab.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.