What is my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 20000. It shows underneath your name on the front of the card.

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I have not received an SMS with my PIN?

It may be that the details we hold on file for you are either different or need updating.

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How soon can I get my Centtrip multi-currency Mastercard?

Once ordered, your card should be with you within five to seven working days.

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Are EUR and USD denominated cards still multi-currency?

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.

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What should I do if I have lost my device?

Once you have enabled Two-factor Authentication on your device, you will be unable to log in to your account without your security code.

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How can I share my transaction with others?

Sharing your transaction with others as you go is easy and takes seconds.

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