Question 1

How do I filter to show transactions with missing receipts?

Accepted Answer

Using the Centtrip app, cardholders can quickly filter to show any transactions which are missing a receipt. As missing receipts are added, the relevant transaction will disappear from their filtered list in real-time.

![Screenshot 2021-04-13 at 13.16.09.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/u1eLU1aZGp/Screenshot%202021-04-13%20at%2013.16.09.png)

1. From the 'Transactions' section of the Centtrip app, tap on the search icon.

2. You will now see additional search and filter options. Choose 'Receipts'.

3. Select ‘Transactions without receipts’ and press ‘DONE’. You can now [add receipts and labels](https://support.centtrip.com/faqs/how-do-i-add-labels-and-receipts-to-my-transactions) for any transactions in your filtered list.

### Hints and tips
* Download the Centtrip app for your [iOS](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Android](https://play.google.com/store/apps/details?id=com.centtrip.app&hl=en_GB&gl=US) device and access our [Cardholder Guide](https://live.centtrip.com/Centtrip_cardholder_guide) for sign-in instructions.
* Use this feature as a To-Do list - once a receipt has been added, the transaction will instantly disappear from your list.
* View our quick [how-to](https://support.centtrip.com/faqs/how-do-i-add-labels-and-receipts-to-my-transactions) on adding receipts and labels to your transactions.

Question 2

My card has been lost or stolen, what should I do?

Accepted Answer

Your card can be reported as lost or stolen and instantly locked via the Centtrip app. Once locked no debits or withdrawals can be made.

### Report your card as lost or stolen using the app

1. Open the Centrip app and tap the menu icon to open app 'SETTINGS'.

2. Select ‘Lost or Stolen Card’.

3. An instant alert will be sent to Centtrip and the card will be locked automatically.

4. [Contact Centtrip](mailto:help@centtrip.com) or your account administrator to order a replacement card. Any remaining card funds will need to be transfered back to your main account.

5. Once ordered, your new card should take 7-10 working days to arrive. Meanwhile, no debits or withdrawals will be allowed.

### Hints and tips
* You can also lock your card from your desktop account from the settings menu. Please also [contact Centtrip](mailto:help@centtrip.com) to order a replacement.

* To lock your for card for later use, without reporting it as lost or stolen, select 'Lock or Unlock Card' from the app menu. The card can be unlocked later at any time and used immediately.

* We recommend downloading the app for your [iOS](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Android](https://play.google.com/store/apps/details?id=com.centtrip.app) device, so that you can lock/unlock your card anytime, view balances and transactions on the go and upload instant photo receipts.

* Access our [Cardholder Guide](https://live.centtrip.com/Centtrip_cardholder_guide) for instructions on how to sign into and make the most of the app.

* Administrators can also lock/unlock any cards they manage on behalf of cardholders, as outlined above.

Question 3

How do I export reports from Centtrip?

Accepted Answer

Manage your business expenditure and save valuable time with our suite of reporting templates. From the **Reporting** page you can create and tailor much more comprehensive reports that meet your exact requirements for analysis and reconciliation, showing real time or historic transactions.

![Reporting (2).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/jmyaikSskt/Reporting.png)
1. If you have multiple groups or accounts, you can choose which you would like to include in your report.
2. Select a custom date range.
3. View account expenditure across the globe, or focus on a particular currency.
4. Choose from our selection of ready-made report templates.

**Hints & Tips**

* Select a base currency for your report. Using the dropdown menu to select a base currency will convert your global transactions, payments and spending into your preferred currency, for simpler reconciliation and control.
* Include currencies with zero balance and no movement. Tick the checkbox to view all accounts and/or cards in your report, regardless of whether there has been any activity.
* Generate an exchange rate report. Get a snapshot view of current exchange rates across all your available currencies. Click EXCHANGE RATE
REPORT from the reporting page and select your base currency (the one you would be converting from). Click GENERATE REPORT to download the exchange rate report.

Question 4

Can I access more than one account from the Centtrip app?

Accepted Answer

Follow these steps to access more than one account from the Centtrip app:

1. Log in to the app (version 1.10.0 or later).
2. Select Switch Account.
3. Select LINK ACCOUNT and follow the prompts.

**Hints & Tips**
* Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon.
* When using [multi-factor authentication](https://support.centtrip.com/faqs/how-do-i-enable-multi-factor-authentication) to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.

Question 5

How do I lock/unlock a card for myself or a member of my team?

Accepted Answer

Cards can be  locked and unlocked instantly via either the Centtrip app or your desktop account. Account Administrators are also able to lock/unlock any of the cards they manage, on behalf of a team member. Once locked, no debits or withdrawals can be made.

### Using your desktop account:

![Lock Unlock Cards - FAQ.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/e3VeCaFiEt/Lock%20Unlock%20Cards%20-%20FAQ.png)

1. [Sign in](https://account.centtrip.com) to your Centtrip account, hover over the settings cog and select ‘Lock / Unlock Card’.

2. Choose a card from the dropdown menu.

3. Click 'LOCK' to instantly prevent any further debits or withdrawals.

4. You can unlock it again any time for immediate use.

### Using the Centtrip app:

1. Open the Centtrip app and press the menu icon to expand.

2. Select ‘Lock or Unlock Card’.

3. Use the slider to instantly lock/unlock the relevant card.

### Hints and tips

* Contact Centtrip or your account administrator if you need to order a replacement card. Once ordered, new cards should arrive within 7-10 working days. 
* If ordering a replacement, any remaining card funds will need to be transfered back to your main account. 
* Cardholders can also lock/unlock their cards from the app, or [report their card as lost or stolen](https://support.centtrip.com/faqs/my-centtrip-card-has-been-lost-or-stolen-what-should-i-do).

Question 6

How do I transfer Multi-factor Authentication to a new device?

Accepted Answer

If you have the old device linked to your Centtrip account and your new device, follow the steps below to transfer Multi-factor Authentication to the new device. Otherwise, please contact us using the details at the bottom of this page.

**On your old device:**

1. Log in to the Centtrip mobile app.
2. Select MULTI-FACTOR AUTHENTICATION.
3. Select 'Identify' to view your security code.

**On your new device:**

1. Log in to the Centtrip mobile app
2. Select MULTI-FACTOR AUTHENTICATION
3. Select TRANSFER TO NEW DEVICE
4. Enter the security code from your old device.

Question 7

Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?

Accepted Answer

All our fees are fixed. Fees and Limits Schedule for each Centtrip base-currency card are available [here](https://live.centtrip.com/Centtrip_Card_Limits_Rates).

For more information about Centtrip card fees, see [what are your card fees?](https://support.centtrip.com/faqs/what-are-your-card-fees).

Question 8

What can I use my Centtrip multi-currency Mastercard for?

Accepted Answer

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark.

[Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

Question 9

How can I report on multiple cards and currencies?

Accepted Answer

Your Centtrip account enables you to run tailored transaction reports comprising multiple cards and currencies, over as long a time period as required. Instantly report on all cards linked to your account, or individually select the cards you would like to include.

![CARDS REPORT.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/ChV0ShzesX/CARDS%20REPORT.png)

1. Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.

2. Individually select the cards to include in your report by clicking the icons next to the relevant cardholder names, or instantly select all  using the icon at the top.

3. Depending on your preference, choose either 'EXPORT XLS' or 'EXPORT PDF'. To include expense receipts in your report, select the PDF format.

4. Enter a date range of your choice and if you selected PDF format, tick ‘Include Images’ to add the receipts before exporting.

5. Your report will take a moment to generate and download automatically to your browser.

### Hints and tips

* Use this feature when you need to report on cards for a team or department, reconcile cards which are no longer required, or to check whether receipts have been submitted for a particular timeframe.
* Click the table headers to sort by that field and use 'SEARCH' to instantly find the card(s) you are looking for.
* Choose 'EXPORT PDF' and tick 'Include Images' to include receipts in your report.
* Click 'RESET' to unselect all cards.
* Access your account dashboard any time by clicking the Centtrip logo.

Question 10

How do I upload receipts for expense management?

Accepted Answer

Upload photos of your receipts for expense management or record keeping in the 'Transactions' section of the desktop account or app.

![Upload Receipts - Expense Management.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/v5KvlxEffy/Upload%20Receipts%20-%20Expense%20Management.png)

1. From the 'Transactions' screen, select the transaction you're adding a receipt to.
2. Tap on ‘Add Receipt’.
3. Either take a photo or select an image from your photo library.
4. When taking a photo, select ‘Use Photo’ or 'OK' and it will be added to the transaction.

**Hints & Tips:**
* Attachments are visible to corporate admins. They can be uploaded, viewed or downloaded from the 'Transactions' screen of the desktop account.

Help and Support

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