We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.
Your mobile number can be updated instantly within account settings
Follow these steps to activate and sign into your account via your desktop or the app.
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.