Question 1

How do I transfer Multi-factor Authentication to a new device?

Accepted Answer

If you have the old device linked to your Centtrip account and your new device, follow the steps below to transfer Multi-factor Authentication to the new device. Otherwise, please contact us using the details at the bottom of this page.

**On your old device:**

1. Log in to the Centtrip mobile app.
2. Select MULTI-FACTOR AUTHENTICATION.
3. Select 'Identify' to view your security code.

**On your new device:**

1. Log in to the Centtrip mobile app
2. Select MULTI-FACTOR AUTHENTICATION
3. Select TRANSFER TO NEW DEVICE
4. Enter the security code from your old device.

Question 2

Why is my account still visible when I have signed out?

Accepted Answer

This is because your device is still linked to your account.

To unlink your device from your account:

1. Select the account
2. Log in using your credentials
3. Select Two-factor Authentication
4. Select Unlink Device
5. Sign out and the device will be unlinked from your account

Question 3

Will I earn interest on my Centtrip account or card balance?

Accepted Answer

You will not earn any interest on either your Centtrip account or card balances.

Question 4

How can I share my transaction with others?

Accepted Answer

Sharing your transaction with others as you go is easy and takes seconds.

* Click on the ‘Share’ icon in the top right corner
* Type the email address
* Click ‘Send’

![Share your transactions with your account administrator as you go](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Nrfn1bVAAf/Transactions_share-640x452.jpg)

*Share your transactions with your account administrator as you go.*

Question 5

As a corporate client, can I have cards in different base currencies?

Accepted Answer

Yes. If you'd like to order cards with a different base currency, contact us using the details at the bottom of this page.

Non-GBP base-currency cards are available for corporate clients only.

Question 6

Can I access more than one account from the Centtrip app?

Accepted Answer

Follow these steps to access more than one account from the Centtrip app:

1. Log in to the app (version 1.10.0 or later).
2. Select Switch Account.
3. Select LINK ACCOUNT and follow the prompts.

**Hints & Tips**
* Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon.
* When using [multi-factor authentication](https://support.centtrip.com/faqs/how-do-i-enable-multi-factor-authentication) to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.

Question 7

Where can I see live currency rates?

Accepted Answer

You can find and track live market rates on your desktop account or Centtrip app.

![Live rates 1.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/WuI0DNFZf5/Live%20rates%201.png)

**Desktop account**
Log in to your Centtrip account and click on the ‘LIVE RATES’ on the left edge of the screen. Use this pop-up feature to tailor your currency-related queries, set alerts for when your preferred rate has been reached and place automatic orders once your preferred rate has been reached.

**Centtrip app**
Log in to your account and select ‘Live Rates’ on the dashboard. Select your preferred currency to see the rate at the top of the screen.

Question 8

How soon can I get my Centtrip multi-currency Mastercard?

Accepted Answer

Once ordered, your card should be with you within seven working days, though some international deliveries may take longer. Please talk to us if you have an urgent order and would like to discuss alternative delivery options.

If you are a corporate client, all your cards will be posted to your main company address.

Question 9

What can I do from my account dashboard?

Accepted Answer

Your Centtrip dashboard is the first page you will see after signing into your desktop account. Your dashboard provides a real-time overview of all of your account and card balances in each currency, plus any recent transactions.

![Dashboard.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/RCJQnndICb/Dashboard.png)

* **Balances** - check the current balances of each currency held on your account and card(s), in real-time. Click any currency balance to view the transaction history.
* **Pending transactions** - view details of any pending transactions, including date, currency, value and transaction type.
* **Live rates** - get direct access to live currency market  and quickly set up rate alerts and market orders.

### Access all your main account features via the navigation bar:

* **Load Account** - Before you can begin making the most of your account benefits, you need to ensure sufficient funds have been loaded.
[Learn more](https://support.centtrip.com/faqs/how-do-i-load-funds-into-my-centtrip-account)

* **Buy Currency** - When you need to make a payment or load a card in a currency you don’t hold in your account, you can purchase the required currency at competitive rates within seconds.
[Learn more](https://support.centtrip.com/faqs/how-do-i-buy-currency)

* **Payments** - Make fast, secure and cost-effective payments directly from your account. Pay individually or in batch and schedule payments effortlessly. [Learn more](https://support.centtrip.com/faqs/how-do-i-make-payments)

* **Load Cards** - Transfer funds between your account and any associated cards in seconds. Cards can hold funds in up to 15 currencies and be used to make payments online or at point of sale, and to withdraw cash. [Learn more](https://support.centtrip.com/faqs/how-do-i-load-my-cards)

* **Recipients** - View and add to your list of payees and suppliers, either individually or in batch, ready for future payments. [Learn more](https://support.centtrip.com/faqs/how-do-i-add-a-new-recipient)

* **Transactions** - See all your global card and account transactions in real time. [Learn more](https://support.centtrip.com/faqs/how-do-i-view-my-centtrip-transactions)

* **Reporting** - Generate tailored reports and keep track of your card and account expenditure in real time. [Learn more](https://support.centtrip.com/faqs/what-reports-can-be-exported-from-centtrip)

Question 10

What should I do if I have lost my device?

Accepted Answer

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access.

If you've enabled Multi-factor Authentication, you'll be unable to log in to your desktop account without an in-app security code. Please contact us using the details at the bottom of this page and we'll help you get access to your account.

Help and Support

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