Question 1

How can I report on multiple cards and currencies?

Accepted Answer

Your Centtrip account enables you to run tailored transaction reports comprising multiple cards and currencies, over as long a time period as required. Instantly report on all cards linked to your account, or individually select the cards you would like to include.

![CARDS REPORT.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/ChV0ShzesX/CARDS%20REPORT.png)

1. Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.

2. Individually select the cards to include in your report by clicking the icons next to the relevant cardholder names, or instantly select all  using the icon at the top.

3. Depending on your preference, choose either 'EXPORT XLS' or 'EXPORT PDF'. To include expense receipts in your report, select the PDF format.

4. Enter a date range of your choice and if you selected PDF format, tick ‘Include Images’ to add the receipts before exporting.

5. Your report will take a moment to generate and download automatically to your browser.

### Hints and tips

* Use this feature when you need to report on cards for a team or department, reconcile cards which are no longer required, or to check whether receipts have been submitted for a particular timeframe.
* Click the table headers to sort by that field and use 'SEARCH' to instantly find the card(s) you are looking for.
* Choose 'EXPORT PDF' and tick 'Include Images' to include receipts in your report.
* Click 'RESET' to unselect all cards.
* Access your account dashboard any time by clicking the Centtrip logo.

Question 2

What is my cardholder ID?

Accepted Answer

Your Cardholder ID is a unique 12-digit number that begins with 20000. It shows underneath your name on the front of the card.

Question 3

Will I earn interest on my Centtrip account or card balance?

Accepted Answer

You will not earn any interest on either your Centtrip account or card balances.

Question 4

How do I transfer Multi-factor Authentication to a new device?

Accepted Answer

If you have the old device linked to your Centtrip account and your new device, follow the steps below to transfer Multi-factor Authentication to the new device. Otherwise, please contact us using the details at the bottom of this page.

**On your old device:**

1. Log in to the Centtrip mobile app.
2. Select MULTI-FACTOR AUTHENTICATION.
3. Select 'Identify' to view your security code.

**On your new device:**

1. Log in to the Centtrip mobile app
2. Select MULTI-FACTOR AUTHENTICATION
3. Select TRANSFER TO NEW DEVICE
4. Enter the security code from your old device.

Question 5

How do I make payments in batch?

Accepted Answer

Make multiple payments in one click using our batch payments facility. Whether you are paying salaries, royalties, bills or invoices, batch functionality allows you to upload a spreadsheet to execute multiple payments in one or more currencies, in a few seconds.

![Batch payments (1) (2).png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/3mQNyEcYF4/Batch%20payments%20%281%29.png)

1. From the **‘Payments’** section of your Centtrip account, click **‘CREATE BATCH’** and then select **‘UPLOAD’**.

2. Download our batch payments template by clicking **‘EXCEL TEMPLATE’** or **‘CSV TEMPLATE’**.

3. Enter details of each payment into the template, listing one payment per row. Help on how to do this is available below.

4. Once complete, save the updated file and upload it by clicking **'PICK A FILE...'** from your Centtrip account. (If you have been signed out of your account due to inactivity, simpy follow step 1 above to access the relevant page.)

5. Once uploaded, you will be notified of any errors so that you can amend and re-upload your batch payment spreadsheet.

### How to complete your batch payment template
![Screenshot 2020-11-05 at 12.57.59.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/jHpF4X5szO/Screenshot%202020-11-05%20at%2012.57.59.png)

* **Nickname** – this must match the nickname that was created for your beneficiary in your Centtrip 'Recipients' list.
* **Currency** – the three-letter code of the currency you would like to send, such as GBP, USD, EUR. 
* **Amount** – the numerical amount of the currency you would like to send to the beneficiary.   
* **Reason** – add a reason for each payment, for example ‘Payment of Invoice’, ‘Friends or Family’, ‘Salary’.  
* **Reference** – enter a reference that will help the beneficiary understand the purpose of the payment, such an invoice number or company name. 
* **Card** – (optional) if you would like to make the payment using funds held on an associated Centtrip card, please enter the cardholder ID (a number starting with 20000) of the relevant card. Otherwise, leave this field blank.

### Hints and tips
* When paying a beneficiary for the first time, you will need to add them to your 'Recipient' list. [Click here to learn more](https://support.centtrip.com/faqs/how-do-i-add-a-new-recipient). 
* Ensure the nickname entered into the batch payment template file matches the beneficiary nickname which has been set up in the 'Recipients' section of your account.
* For each payment, the currency code must match the currency that was specified for the beneficiary when they were added as a recipient.
* The first five fields ('Nickname', 'Currency', 'Amount', 'Reason', 'Reference') of the batch payment template are required. The 'Card' field only needs to be completed if you wish to make the payment using funds held on an associated Centtrip card.

Question 6

How soon can I get my Centtrip multi-currency Mastercard?

Accepted Answer

Once ordered, your card should be with you within seven working days, though some international deliveries may take longer. Please talk to us if you have an urgent order and would like to discuss alternative delivery options.

If you are a corporate client, all your cards will be posted to your main company address.

Question 7

Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?

Accepted Answer

All our fees are fixed. Fees and Limits Schedule for each Centtrip base-currency card are available [here](https://live.centtrip.com/Centtrip_Card_Limits_Rates).

For more information about Centtrip card fees, see [what are your card fees?](https://support.centtrip.com/faqs/what-are-your-card-fees).

Question 8

What currencies can I manage with my Centtrip account?

Accepted Answer

Your Centtrip account can hold and manage these 15 currencies:

## Adding currencies to your account
You can add currencies to your Centtrip account by selecting 'Add Currencies' from the Centtrip desktop homepage:

![Add Currencies.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/hHMx7zqa3T/Add%20Currencies.png)

Question 9

Where can I see live currency rates?

Accepted Answer

You can find and track live market rates on your desktop account or Centtrip app.

![Live rates 1.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/WuI0DNFZf5/Live%20rates%201.png)

**Desktop account**
Log in to your Centtrip account and click on the ‘LIVE RATES’ on the left edge of the screen. Use this pop-up feature to tailor your currency-related queries, set alerts for when your preferred rate has been reached and place automatic orders once your preferred rate has been reached.

**Centtrip app**
Log in to your account and select ‘Live Rates’ on the dashboard. Select your preferred currency to see the rate at the top of the screen.

Question 10

Why is my account still visible when I have signed out?

Accepted Answer

This is because your device is still linked to your account.

To unlink your device from your account:

1. Select the account
2. Log in using your credentials
3. Select Two-factor Authentication
4. Select Unlink Device
5. Sign out and the device will be unlinked from your account

Help and Support

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