Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
Account administrators can choose from a range of alerts, which can be tailored to your requirements.
Upload photos of your receipts for expense management or record keeping in the 'Transactions' section of the desktop account or app.
You can create and tailor comprehensive reports for analysis and reconciliation in the reporting tab.
You can lock your card instantly via the app or your desktop account.
Simplify your reconciliation processes by creating Corporate Label Groups, whereby each Group contains its own set of custom labels that can be linked to accounting codes and assigned to transactions via a dropdown.
Making multiple payments in one or more currencies is quick and easy using our batch payments facility.
Information on our accepted payments methods is available here
We're available Monday to Friday, 8am to 6pm. Contact us by email to firstname.lastname@example.org or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.