How do I create card balance and transaction alerts?
Account administrators can choose from a range of alerts, which can be tailored to your requirements.
What payment methods can I use to load my account or settle an FX trade?
Information on our accepted payments methods is available here
I don't receive email login codes or the code has expired, how do I login?
You'll need to add noreply@centtrip.com Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.
How do I make payments in batch?
Making multiple payments in one or more currencies is quick and easy using our batch payments facility.
My card doesn't seem to be working - can you help?
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
How do I add labels and receipts to my transactions?
Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.
Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?
All our fees are fixed and converted to GBP.
How do I export reports from Centtrip?
You can create and tailor comprehensive reports for analysis and reconciliation in the reporting tab.
What currencies can I manage with my Centtrip account?
Your Centtrip account can hold and manage 15 currencies, including: British Pound, Euro, US Dollar, Australian Dollar, Canadian Dollar, Swiss Franc, Danish Krone, Hong Kong Dollar, Israeli Shekel, Japanese Yen, New Zealand Dollar, Norwegian Krone, Polish Zloty, Swedish Krona and South African Rand.
