What are your card fees?
View our card fees for corporate and private customers here
Can I change the base currency on my existing multi-currency card?
No, the base currency is determined when the card is created.
Will I earn interest on my Centtrip account or card balance?
You will not earn any interest on either your Centtrip account or card balances.
What can I use my Centtrip multi-currency Mastercard for?
You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.
How do I make payments?
Make secure and cost effective payments within seconds and without limits.
Why are Centtrip’s bank details changing and how does this affect me?
In preparation for the end of the Brexit transition phase, the bank details used for loading your Centtrip account will change on the 17th of December 2020.
Is Centtrip Mastercard a debit or credit card?
The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.
How do I get the best rate when withdrawing from an ATM?
You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .
What should I do if I have lost my device?
Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.
Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?
All our fees are fixed and converted to GBP.