How do I upload receipts for expense management?

Upload photos of your receipts for expense management or record keeping in the 'Transactions' section of the desktop account or app.

What are your card fees?

View our card fees for corporate and private customers here

fees
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Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

Will I earn interest on my Centtrip account or card balance?

You will not earn any interest on either your Centtrip account or card balances.

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What can I use my Centtrip multi-currency Mastercard for?

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.

How do I make payments?

Make secure and cost effective payments within seconds and without limits.

Why are Centtrip’s bank details changing and how does this affect me?

In preparation for the end of the Brexit transition phase, the bank details used for loading your Centtrip account will change on the 17th of December 2020.

Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

How do I make a complaint?

We're committed to delivering the highest standard of customer service, but if things go wrong we will listen and focus on finding a solution as quickly as possible. While regrettable, complaints are a way to learn and improve our products and services continuously. All complaints will be addressed with integrity and in an equitable, objective and unbiased manner.

How can my auditor request information about my account?

We use Confirmation.com to manage audit requests from clients and auditors ensuring information is provided efficiently and securely to only those authorised to receive it.

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