How do CSAs create and manage Admin users?

If you are a Corporate Super Administrator, you can instantly add new users to any of your accounts, set and manage user permissions and limits, or disable a user's access anytime, within *User Management*.

How do I load or unload card funds?

It's quick and easy to transfer funds between your account and cards

How do I make a complaint?

We're committed to delivering the highest standard of customer service, but if things go wrong we will listen and focus on finding a solution as quickly as possible. While regrettable, complaints are a way to learn and improve our products and services continuously. All complaints will be addressed with integrity and in an equitable, objective and unbiased manner.

How do I activate my account and sign in?

Follow these steps to activate and sign into your account via your desktop or the app.

What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

How do I order Centtrip cards?

Administrators with authority to order cards can do this directly within their Centtrip account.

How do I sign into the app?

The Centtrip app is available iOS and Android devices, for both administrators and cardholders.

How do I complete my batch recipient upload template?

How do I integrate my Centtrip account with Xero?

Integrate your Centtrip account with Xero to automatically sync Centtrip transaction data into Xero, including receipts and labels. No back-and-forth between systems, no manual exports or re-keying.

How do I set up statement data feeds to Xero?

Follow these instructions if you want to sync transaction details to Xero, WITHOUT the receipts and labels.