Q: How do I sign into my desktop account?

Visit account.centtrip.com Enter your username and password and click 'SIGN IN' ( Forgotten your password? ) Select your preferred verification method: EMAIL - check your inbox for your verification code. Not received this? MOBILE APP - follow these steps to link your device and/or enter your app generated your app code. SMS - enter the verification code which has been sent to your mobile phone. Note - the code will be sent to the number which is registered to the card. Follow these steps if you need to update your number . New User? If you do not yet have a login, you will first need to activate your account and create a password. Check your inbox for an email inviting you to Activate your account and click 'START NOW'. Enter a secure password for your account and click 'CREATE PASSWORD'. You will now be redirected to the login page. Follow the steps above to sign in. If you can't find your activation email, please reset your password .

Question 1

What should I do if I can't find my account activation email?

Accepted Answer

If you cannot find an email inviting you to 'Activate your account', simply follow our forgotten password process to reset your password and sign in.

Using your desktop account

Visit account.centtrip.com
Click 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

If you do not receive your verification code, please contact Client Support.

Using the app

Open the Centtrip app for iOS or Android
Tap 'LOG IN'
Select 'FORGOT PASSWORD?'
Enter your email address and date of birth and select 'NEXT'
You will now be prompted to enter a verification code. If the details you have entered are correct, this will be emailed to you.
Enter and confirm your new password and click 'CHANGE PASSWORD' to save.

Question 2

Where can I find out more about the Centtrip card?

Accepted Answer

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The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market. You can transfer funds between your account and card in seconds and view real-time expenditure via your desktop account or the app.

Manage multiple cards under on Centtrip account
Hold funds in up to 15 currencies on one card simultaneously
Enjoy a standard balance of up to £100,000
Make single purchases of up to $175,000 equivalent
Withdraw up to £4000 daily from 2.1 million ATMs worldwide
Use your card in more than 210 countries and territories
Transfer up to £50,000 daily to one or multiple cards instantly
Choose from GBP, USD or EUR as a base currency for your card
Streamline reconciliation with in-app receipt upload and a dedicated Expense Management platform

higher balances and limits available upon request, subject to approval.

How to order cards

You can download the Card Order Template within your Centtrip account, under Order Cards.

Don't yet have a Centtrip account?

Question 3

How do I view pending card transactions in the app?

Accepted Answer

Sign into the app and follow the steps below -

From the 'TRANSACTIONS' screen, tap on the magnifying glass icon to expand filters.
Press 'Currency' and select the relevant one.
Tap 'Pending' to view transactions which have not yet cleared for your chosen currency.

Question 4

Why are the bank details for loading my Centtrip account not in my name?

Accepted Answer

Your Centtrip account is not a bank account; Centtrip Limited is an Electronic Money Institution authorised and regulated by the Financial Conduct Authority.

We use multiple banking and other financial institution partners to hold client funds in secure, segregated currency accounts - the details you see on-screen are for these accounts.

So to fund your account, please use the full payment details provided under "Load Account" for your selected currency. To avoid delays, be sure to always quote your reference number (starting CENT), and ensure payment is from an account in the same name as your Centtrip account, or an Approved Third Party.

Once we receive your funds, they will be credited to your Centtrip account.

Question 5

What is a card balance alert and how can I set one up?

Accepted Answer

Receive an instant notification if the balance on a specified card falls below a custom value.

Administrators, via email
The cardholder, via email
The cardholder, via SMS

View our guide on how to set up alerts

Question 6

What is a 'transaction over amount' alert and how can I set one up?

Accepted Answer

Receive an instant notification if there is a transaction over a specified amount for a particular card.

Administrators, via email
The cardholder, via email
The cardholder, via SMS

View our guide on how to set up alerts

Question 7

What is a transaction declined alert and how can I set one up?

Accepted Answer

Receive an instant notification if the there is a declined transaction for a specified card.

Administrators, via email
The cardholder, via email
The cardholder, via SMS

View our guide on how to set up alerts

Question 8

How do I set alerts for target foreign exchange rates?

Accepted Answer

Your Centtrip account makes it easy to purchase currency when the rate is right for you. Create custom Rate Alerts and receive an instant notification when your target rate is achieved.

Let us walk you through it:

Sign into your account and then click here to get a quick tutorial. Note: you must be signed in first.

- OR -

Follow the steps below:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/dHNlBQat6s/rate%20alerts2.png (rate alerts2.png)

Sign into your account and click the 'LIVE RATES' tab on the left of the screen.
Use the dropdown menus to select the currencies you would like to exchange.
Click 'GET RATE' to view the live market rate for these currencies.
Select 'SET ALERT' and enter your target conversion rate into the box (for example, 1.44).
Click 'ABOVE THIS RATE' to set your alert and be notified via email as soon as the live market rate reaches (or exceeds) your target rate.
You can then purchase currency within your account, or contact our currency experts to learn more about developing your currency strategy.*

Please note - the rate is live and continually updating. Please log into your account to check the latest live rates.

Cancel your alert at any time

Click or hover over the Settings cog in the top-right of your account.
Select 'Alerts / Market Orders' and choose 'Rate Alerts' from the dropdown menu.
View your active alerts and click 'REMOVE' next to any you would like to cancel.

Question 9

How do I sign into my desktop account?

Accepted Answer

New User?

If you do not yet have a login, you will first need to activate your account and create a password.

Check your inbox for an email inviting you to Activate your account and click 'START NOW'.
Enter a secure password for your account and click 'CREATE PASSWORD'.
You will now be redirected to the login page. Follow the steps above to sign in.

If you can't find your activation email, please reset your password.

Question 10

How do I update my mobile number?

Accepted Answer

Your mobile number can be updated instantly within your account settings -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/u1IbPBh0SG/Change%20number.png (Change number)

Note, you can also change your password and reveal your PIN from this screen.