How do I convert currency?

You can do this via your desktop account and the app.

How do I load or unload my Centtrip cards in batch?

Save time by loading or unloading multiple Centtrip cards with multiple currencies using our batch load feature.

How can I update a cardholder's date of birth and mobile number?

What is a one-time batch payment?

Centtrip's one-time batch payment feature enables you to make one-off payments to multiple recipients

What is a forward contract and how do they work?

A forward contract is an agreement to buy or sell a specific amount of currency, at a predetermined exchange rate, on a specific date in the future.

How do I approve payments?

What is the card base currency?

Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

What should I do if I can't find my account activation email?

If you can't find your account activation email., you can simply reset your password.

How do I view pending card transactions in the app?

You can switch between pending and cleared transactions instantly in the app