Question 1

What are the courier fees for card orders?

Accepted Answer

The courier pricing for card delivery is as follows:

GBP: £37.50

You will be invoiced in one of these three currencies (or currency equivalent).

Question 2

What is a 'Bank-To' foreign exchange trade?

Accepted Answer

A Bank To foreign exchange trade is where you have booked a currency conversion within your Centtrip account, and chosen to pay using funds from your corporate bank account, rather than your Centtrip account.

This will require you to make a transfer from your corporate account, to the details provided (shown on-screen and in your confirmation email) by the specified date.

Question 3

How do I activate my Centtrip card?

Accepted Answer

Watch this short video -

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Follow these steps -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/xQfT9f6YxJ/2.png (activate account (29723649827).png)

Check your inbox for an activation email
Follow the link to create a secure password (skip this step if you already have a login).
Download the Centtrip app for iOS or Android and sign in using your email and new password.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Z2n0zS0Edh/activate%20card%20steps.png (activate card steps)

Tap on 'DASHBOARD' to visit the transactions screen, then select ‘New card requires activation’.
Locate your card and press ‘ACTIVATE CARD’.
Enter the last 4 digits of your long card number and ‘ACTIVATE CARD’.
Tap ‘REVEAL’ to view your PIN.

Use the app to check balances and transactions on the go, attach instant photo receipts and add labels, lock or unlock your card, reveal your forgotten PIN and more. Download Cardholder Guide.

Having trouble?

Try our troubleshooting tips below:

Question 4

How do I create a Corporate Super Administrator?

Accepted Answer

When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

To add additional Corporate Super Administrators to your account, please complete our CSA Set-up Form and return this to Centtrip Support. Please note - your completed form must be approved and signed by a company Director.

See also:

What is a Corporate Super Administrator and what are their limits and permissions?
How do CSAs create and manage Admin users?

Question 5

How do I convert currency?

Accepted Answer

Get direct access to the live currency market via your desktop account and the app. Purchase currency at transparent, competitive rates to send to your Centtrip account, load to your Centtrip card(s) or make a payment .

Using your desktop account

Q: What is a 'Bank-To' foreign exchange trade?

A Bank To foreign exchange trade is where you have booked a currency conversion within your Centtrip account, and chosen to pay using funds from your corporate bank account, rather than your Centtrip account. This will require you to make a transfer from your corporate account, to the details provided (shown on-screen and in your confirmation email) by the specified date.

Watch this 2-minute video:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

Follow these steps:

Select the currency you would like to convert from, and the currency you would like to purchase.
Enter an amount in either the Convert From or Convert To box.
Select how you would like to pay -
- Centtrip Account - use funds held on your Centtrip account;
- Centtrip Card - Use funds from one of your Centtrip cards, or;
- Bank Account - Make a transfer from your corporate bank account
Choose where to send purchased currency -
- Centtrip Account - load it to your Centtrip account;
- Centtrip Card - transfer it to one of your Centtrip cards, or;
- Bank Account - use it to make a payment to one of your recipients.
Click 'GET RATE' to view the live exchange rate and then 'CONFIRM' to complete.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LeemL8h8Rp/BuyCurrency_NoHighlight.png (BuyCurrency_NoHighlight.png)

Get a quick walkthrough:

Sign into your account and then click here for a quick tutorial (you must be signed in first).

Using the Centtrip app

Sign into the app and tap 'Convert Currency'
Choose where you would like to send your purchased currency; 'My Account', 'Recipient', or 'My Card'. Then press 'NEXT'.
Select the currencies you would like to conver from and to, and tap 'NEXT'.
Review the live rate, enter the amount, and press 'NEXT'.

If you are buying currency and want to pay from your bank account, you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled.

Question 6

How do I load or unload my Centtrip cards in batch?

Accepted Answer

Save time by loading (or unloading) multiple cards in batch. You can load different currencies to the same card, or unload cards, all in the same batch. There are two ways to do this:

Create a batch transfer within your account, or;
Complete and upload our batch template (note - this feature may need to be enabled for your account)

Method 1 - Create a batch transfer within your account

Watch 2-minute video:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

Method 2 - Complete and upload a batch template

Get a quick walkthrough:

Sign into your account and then click here to get a quick tutorial. Note: you must be signed in first.

Follow these steps:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/oHwAf5gX19/Batch%20Load.png (Batch Load.png)

Sign in, visit the 'Load Card' tab and click 'UPLOAD BATCH'. Contact us if you cannot see this option.
Download either the XLS or CSV template provided on-screen and input details of the currencies and cards you want to load/unload:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/2LDOsLjpOn/Screenshot%202021-08-19%20at%2010.15.32.png (Screenshot 2021-08-19 at 10.15.32.png)

Currency – use the dropdown to select the the three-letter code of the currency you would like to transfer.
Direction – select whether to transfer funds to or from the card (back into the account).
Cardholder - enter the cardholder ID (CHID). Don't know the CHIDs? Run this report.
Amount - enter the value you want to load/unload for that currency.
If you want to load multiple currencies for the same card, please enter each currency onto an individual row.

Revisit the same 'UPLOAD BATCH' page of your Centtrip account, click 'CHOOSE A FILE...' and upload your saved template.
You will receive an email confirmation once your file has been processed (this can take up to 30 minutes).
Review the confirmation summary - any loads marked as 'Failed' will need to be reviewed, corrected and re-uploaded. All others have been successfully processed, so please do not re-upload these.

Why have some of my loads failed?

The most common reason for a failed card load is an incorrect Cardholder ID (CHID) in your submitted template. This may be a simple typo, but can also often occur if a card has been replaced and the old CHID has been entered. Please run this report to check the CHID, update your template and resubmit the failed row(s).

Question 7

How do I load/unload my cards?

Accepted Answer

You can transfer funds from account to card, or back again, in seconds. You can also load multiple cards and currencies in batch. Remember, you still need to activate your card before use.

Using your desktop account:

Watch this 1-minute video:

Choose the currency you want to load. If required, you can convert currency first.
Select the transfer direction.
If you manage multiple cards, you’ll be able to select the card you want to load funds from/to.
Enter the amount you want to load and click 'TRANSFER IMMEDIATELY'.

Take the guided tour:

Sign into your account via your desktop and then click here for a quick tutorial (You must be signed in first).

Using the Centtrip app:

Sign into the app and tap 'Load Card'
Select the currency you would like to transfer. If you want to transfer a currency you don't currently hold, please convert currency first.
To you want to move funds from your card to account instead of from account to card, tap to switch the'Transfer Direction'.
Press 'NEXT'
Enter the amount, and then 'CONFIRM' to transfer funds instantly.

Question 8

How can I update a cardholder's date of birth and mobile number?

Accepted Answer

Corporate Super Administrators are able to instantly update the date of birth (DOB) and mobile number associated with a card. These details are required for password reset, account activation and SMS PIN reminders.

When can this feature be used?

How to update a DOB / mobile number:

[how-tos][figure]Sign into your account and scroll down to the 'CARD BALANCES' section. Locate the card you want to update and click the 'EDIT' button.[/figure][figure]Scroll down to 'CARDHOLDER DETAILS', amend the DOB and/or mobile number and click 'UPDATE'.[/figure][figure]You will get an on-screen reminder that these updates will apply to any other cards which are registered to this email address. Click 'OK' to confirm your changes.[/figure][figure]If required, a replacement user can now reset the account password by visiting account.centtrip.com and clicking 'FORGOT PASSWORD'.[/figure][/how-tos]

Question 9

What is a one-time batch payment?

Accepted Answer

Centtrip's one-time batch payment feature enables you to make one-off payments to multiple recipients, by uploading a single spreadsheet containing all recipient account and payment details. You do not need to upload a seperate list of beneficiaries, and their details are not saved after the payment, so your account is kept clear of unnecessary details.

Follow these steps to make a one-time batch payment

Question 10

What is a forward contract and how do they work?

Accepted Answer

What is a forward contract?

A forward contract (or forward trade) is an agreement to buy or sell a specific amount of currency, at a predetermined exchange rate, on a specific date in the future. Forward contracts are derivative financial instruments (i.e. their value is dependent on the changing value of the currencies involved) which are used to mitigate adverse currency fluctuations - they are used by many businesses to protect profits and bottom lines.

Forward contracts are priced in the same way as SPOT contracts, where a spread is charged to the FX rate. Forward pricing can vary from SPOT pricing based on numerous factors, including interest rate differentials between the 2 currencies and the period you are looking to secure the exchange rate for.

What are the benefits?

Gain protection against adverse moves in exchange rates - a fixed rate means budgets and forecasts will not be affected by FX volatility
Simplify your budgeting and forecasts with a guaranteed rate of exchange.
Enjoy a greater degree of certainty - be better able to predict cash flows and understand what will be received.
Lock in a favourable exchange rate now, for future currency requirements.
Enjoy a flexible payment plan - pay in full on a chosen date or spread your payments over the contract period.

What is required to secure a forward contract?

All forward contracts require an initial deposit on the contract to secure the trade. The deposit is held against the contract and will be deducted from the final drawdown of the contract.

EXAMPLE:

Company A has a requirement to convert 1m USD into GBP in 6 months. Noting that the exchange rate is currently advantageous, they book a forward contract to mitigate any adverse moves in the market. On execution of this trade, Centtrip require Company A to pay an initial deposit of 10% (USD 100,000.00), which will be taken off the final sum of the amount due on the contract.

Company A's contract protects them from any adverse moves in the market, and avoids any currency risk - in 6 months, they know exactly what rate of exchange they will get when converting USD to GBP.

What is a ‘Margin Call’?

Throughout the contract, Centtrip’s treasury team will monitor the trade against the performance of the market.

If the market should move by 5% against the value of the trade, Centtrip will require additional collateral known as ‘Variation Margin’, to hold against the contract, in addition to the 10% deposit. It should be noted that this is not a charge/cost, this will be held additionally to the initial deposit.

This request for ‘Variation Margin’ is known as a ‘Margin call’ and needs to be sent to Centtrip within 48 hours of the request, subject to weekends and Bank holidays.

If Centtrip exercises a ‘Margin Call’ on a specific trade, this will be held against the forward contract, alongside the initial deposit. The additional collateral is held against the forward contract until its maturity date and then taken off the final sum of the amount due on the contract.

Please note, if required Centtrip may exercise multiple margin calls.

For more information, please refer to our Forward Contract Addendum.

What if I can’t pay the ‘Margin Call’?

If the ‘Margin Call’ request is not met within the timeframe of 48 hours, Centtrip reserves the right to close out the forward contract. In this scenario, if there is a financial loss, this will be taken from the initial deposit and any funds held against the trade. Should the financial loss exceed these amounts, this will be passed on to the client.

Things to consider before booking a forward contract.

Given that forward contracts are a derivative financial instrument, there is risk involved, as the market could move against the rate of the contract. The value/position of the contract will be monitored by Centtrip’s treasury department on an ongoing basis to make sure that we hold enough collateral against the contract.

You need to be aware that should the market move adversely, Centtrip may require additional funds to be sent within 48 hours notice. As a business, you need to make sure there is sufficient cash flow to facilitate more than one ‘Margin Call’. The longer the required duration of the contract, the greater the risk of the contract itself.

Is a forward contract right for you?

If you have any questions about the information above, or are not sure whether forwards are suitable or the best choice for you, please get in touch. Our expert team will help you make an informed decision based on your requirements. If we do not believe a forward trade is right for you at this stage, we will tell you.