Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

How soon can I get my Centtrip multi-currency Mastercard?

Once ordered, your card will usually be with you within seven working days.

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

As a corporate client, can I have cards in different base currencies?

Corporate clients can have cards with different base currencies. Contact us to order additional cards.

Where can I see live currency rates?

You can find and track live market rates on your Centtrip app or desktop account.

Will I earn interest on my Centtrip account or card balance?

You will not earn any interest on either your Centtrip account or card balances.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.