Question 1

How can I check whether I am a Corporate Super Administrator?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to instantly add and manage users on the account.

How to check if you are a CSA

Sign into your Centtrip account
Click or hover over the settings cog in the top right
If you are a CSA, you will be able to see the User Management option.

If you do not see this and would like to request CSA level access, please contact your account administrator. For more information see: How do I create a Corporate Super Administrator?

Question 2

Can I use my card to make contactless payments?

Accepted Answer

Yes! Being able to make contactless payments on the go with your Centtrip card is a simple and convenient method for making purchases.

However, from time to time you will still be required to insert your card into a card-reader and enter your PIN to verify the payment. This is to help prevent fraud and keep your money secure, wherever you are around the world.

There are also daily and cumulative limits to how much you can spend on your card using the contactless method, which can vary by both country and retailer.

If after successfully making a purchase using your PIN you find you are still unable to make contactless purchases, please contact Centtrip Support so that we may investigate further.

Please note, if your card is new, contactless payments will not be enabled until you have made a purchase using your PIN.

Question 3

How do I ensure there are no funds left on my consumer account by 31st March 2023?

Accepted Answer

Please follow the steps below to ensure any unused funds on your consumer Centtrip account or card by 31st March 2023.

Spend your funds

Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating account. They have the ability to create new users, manage permissions and limits, and instantly disable a user's access any time. This can all be managed within the ' User Management ' dashboard. When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA). CSA Permissions & Limits The permissions above are subject to the following limits: Please contact your account manager if you require different CSA limits. How do I set up additional CSAs? To nominate a CSA for your account, please complete our CSA Set-up Form and return this to help@centtrip.com . Please note - your completed form must be approved and signed by a company Director.

You can simply transfer any remaining account funds to your Centtrip card (follow these steps) and use your card in-store or online as normal until you have zero balance on your account or card.

If you hold multiple currencies, you can convert them instantly via your desktop account or the app.

- OR -

Transfer your funds

Alternatively, follow the steps below to transfer funds from your Centtrip account and card into your corporate bank account.

First, move card funds to your Centtrip account

Sign into your desktop account and select Load Card
Choose the currency you want to unload from your card.
Select Card To Account as the transfer direction.
Enter the amount left on your card and click 'TRANSFER IMMEDIATELY'.

You can also do this via the Centtrip app, by selecting Load Card and changing the transfer direction.

If you have multiple currencies, please repeat these steps to transfer them all to your account. Once you have zero balances on your card, you can proceed with the steps below.

Then, convert your Centtrip account funds

If you hold multiple currencies on your account, please visit Buy Currency to convert them into the relevant currency for the bank account you intend to move them to.

Finally, transfer Centtrip funds to your bank account

If you have not yet done so, set up your corporate bank account as a payment recipient, then follow the instructions below.

[how-tos][figure]Sign into your desktop account and select 'Send Payments'. [/figure][figure]Select your bank account currency and enter the amount left in your Centtrip account.[/figure][figure]In the 'From' dropdown, select 'Centtrip account', and leave the 'To' box as 'Bank Account'.[/figure][figure]Select your own corporate bank account as the payment recipient and enter a custom reference payment reason. [/figure][figure]Check the details are all correct and click 'CONFIRM'. The payment may take several days to reach your bank account, depending on the currency, value and time submitted.[/figure][/how-tos]

Question 4

Can I receive Third Party Payments (TPPs) to my Centtrip account?

Accepted Answer

All payments sent to your Centtrip account must be from a specified account in the same name as the Centtrip account holder, unless you have received prior approval for a third party payment. (This is stated during account application.)

Third party payments sent without prior approval will be returned to the sender.

It can take between 3 and 15 working days for the payment to be returned once initiated by Centtrip (subject to the currency and banks involved). A fee of £20.00 or more may be charged by the intermediary bank(s) and deducted from the amount returned to the sender.

How do I request third party payment approval?

Complete the ATP Application Form for the third party account you wish to receive payment from.
Return your form, along with supporting documentation to Centtrip Compliance or your Account Manager.
Await confirmation from Centtrip before proceeding with payment.

If approved, the sender will be set up as an Approved Third Party (ATP) in our system and will be able to send payments to your specified Centtrip account. Please ensure your CENT number is included as a payment reference, to avoid delays. This can be found in the Load Account section of your Centtrip account.

Please note - submitting your application will assist us in carrying out the necessary due diligence in accordance with our regulatory and legal requirements. However, all applications are considered on case-by-case basis and Centtrip has the right to reject an application, in line with our standard Terms and Conditions. For the purposes of completing the due diligence, you may be asked for further documentation and/information.

Do I need to request approval for each payment?

You must complete the form for each third party sender you wish to recieve funds from.

However, a payment may still be returned if it falls outside of the pre-approved limits.

Question 5

Am I authorised to order Centtrip cards?

Accepted Answer

Only users who have been given authorisation can order cards within their account - select 'Manage Cards' from your account dashboard, and then switch to the 'Order Cards' tab.

If you do not see the 'Order Cards' tab, it may mean you have not been given the relevant permissions. Please contact your Corporate Super Administrator to request access.

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Question 6

How can I pay my Centtrip subscription, card or payment fees?

Accepted Answer

You can send payment to our Sterling or Euros account from your Centtrip account, or you can make an instant payment using the CenttripNow Service. In all cases, please remember to include your invoice number as the Payment Reference.

Make a payment to our account

Add us to your Recipients List using the details below, and send payment from your Centtrip account.

Send an instant CenttripNow payment

New to CenttripNow?

CenttripNow allows you to instantaneously transfer fund between any other Centtrip accounts, without incurring any fees. All you need to do is ensure the relevant Centtrip accounts are part of your CenttripNow network.

Sign into your account and click 'Add Recipients'
Click the 'ADD CENTTRIPNOW' button
Search for our invitation code (CENTTRIPC/8jelr) and invite us - you'll only need to do this once
Once your invitation has been accepted, visit the 'Send Payments' tab of your account
Enter the relevant payment details and select 'CenttripNow' from the 'To' dropdown
You can now select Centtrip as the recipient and complete your payment via CenttripNow

Question 7

Where can I find out more about Centtrip's GBP payment detail changes?

Accepted Answer

In Febuary 2023, we updated the payment details which you use to:

Transfer GBP funds to your Centtrip account (ie load your account), and/or;
Settle a 'Bank To' foreign exchange conversion in GBP

How do I access the new payment details?

For GBP account loads:

Sign into your Centtrip account
Click Load Account within the navigation bar
Select GBP as your load currency - the correct bank details will be shown on-screen.

For settling a 'Bank-To' FX trade in GBP:

The correct details will be provided on-screen at point of booking your 'Bank To' trade, and in your email confirmation.

Are the payment details for other currencies affected?

No. This change only affects the payment details for GBP account loads / FX settlements.

What happens if I use the old details in error?

If you make a transfer using the old details, the funds will be rejected and returned to your corporate bank account.

What if I receive a warning message from my bank when sending a payment to the new account?

UK banks may show a warning when you make a payment to the new account for the first time due to the Confirmation of Payee fraud prevention tool. Please double-check that the details you've entered match those provided in the Centtrip platform exactly before confirming the payment.

Question 8

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating account. They have the ability to create new users, manage permissions and limits, and instantly disable a user's access any time. This can all be managed within the 'User Management' dashboard.

When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

CSA Permissions & Limits

The permissions above are subject to the following limits:

Please contact your account manager if you require different CSA limits.

How do I set up additional CSAs?

To nominate a CSA for your account, please complete our CSA Set-up Form and return this to help@centtrip.com. Please note - your completed form must be approved and signed by a company Director.

Question 9

How do I load funds into my Centtrip Account?

Accepted Answer

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page.

Watch this 2-minute video:

OR -

Follow 3 quick steps:

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From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account
Note down the account details and payment reference starting with CENT.
Log into the corporate bank account you would like to send funds from and make a transfer using the details you noted. Please note: funds may only be transferred from an account in the same name as your Centtrip account. Click here to learn more.

Hints and tips

Ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays.
The bank account which you transfer funds from must be under the same name as your Centtrip account. If funds are received from a an unknown account, they will be returned. This can take up to x working days.
Please note, the bank details used to load your account were updated on 17 December 2020. Learn more
To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

Question 10

How do CSAs create and manage Admin users?

Accepted Answer

If you are a Corporate Super Administrator, you can instantly add new users to any of your accounts, set and manage user permissions and limits, or disable a user's access anytime, within User Management.

TO GET STARTED -

A. Sign into your account and click or hover over the settings cog. Then select 'User Management'.

B. Use the dropdown menus to select a Parent Corporate account and an Operating Account.

C. Click 'APPLY' to view the user list for your selected account.

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To create a new Admin User -

Step 1

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From the User Management dashboard, click 'CREATE USER'.

Step 2

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Enter the new user's email address and select 'CHECK' to see whether they already exist (if so, you will be able to edit their permissions).

Step 3

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Enter the new user's details - name, date of birth and phone number.

Step 4

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Then scroll down to 'User Access Level'. Selecting 'Corporate Access' will add the user to the Parent Account, plus all associated Operating Accounts (existing and new). Alternatively, click 'Operating Account Level' and use the dropdown to select specific Operating Accounts.

Step 5

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Finally, scroll down to 'Permissions' and tailor the limits and permissions for this user. Click 'SAVE' to finish. The new user will receive an instant activation email inviting them to create a password and sign in.

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To edit limits and permissions or disable access -

Step 1

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After selecting the Corporate account and Operating Account, locate the relevant user and click 'EDIT'.

Step 2

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Scroll down to 'User Access Level' to edit as needed - 'Corporate Access' gives the user access to the Parent Account, plus all associated Operating Accounts (existing and new). 'Operating Account Level' enables you to select/deselect specific Operating Accounts.

Step 3

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You can also scroll down to the 'Permissions' section and amend as required. Click 'SAVE' to finish.

Step 3

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To disable account access, locate 'Disable corporate site access' and switch it to 'off', then 'SAVE'.