How do I enable Corporate Labels in the app?

How do I add labels and receipts to my transactions?

Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.

Am I authorised to open a Centtrip account on behalf of a business?

How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

How can I report on multiple cards and currencies?

Visit the 'Card Balances' section of your account dashboard to run a report comprising multiple cards and all associated currencies, over as longer a period as required.

How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

Why has an €8 fee been taken from my Euro payment?

Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent. This charge is not taken by Centtrip and is unfortunately outside of our control

My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

Why could my foreign exchange (FX) rate change after booking a conversion?

All rates that are offered when you request a quote through your Centtrip account are based on the live FX market and are subject to change as the market moves.