How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

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How can I report on multiple cards and currencies?

Visit the 'Card Balances' section of your account dashboard to run a report comprising multiple cards and all associated currencies, over as longer a period as required.

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How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

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Why has an €8 fee been taken from my Euro payment?

Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent. This charge is not taken by Centtrip and is unfortunately outside of our control

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My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

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How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

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Why could my foreign exchange (FX) rate change after booking a conversion?

All rates that are offered when you request a quote through your Centtrip account are based on the live FX market and are subject to change as the market moves.

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How do I get the best rate when withdrawing from an ATM?

You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .

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What can I do from my account dashboard?

Your Centtrip dashboard provides a real-time overview of your account and card balances and transactions, and enables you to access all your main account features.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.