How do I sign into the app?

If you are a new user, you'll first need to activate your account.

  1. Check your inbox for an email inviting you to 'Activate your account' and click 'START NOW'. Can't find this? Follow these steps.
  2. Follow the on-screen instructions to create a secure password.
  3. Download the app for your iOS or Android device.
  4. Tap 'LOG IN' and sign in using your email address and new password.
  5. Get a quick tour of what you can do with the app.

If you already have a desktop login, simply sign into the app using the same details. If you have any difficulties, please reset your password.

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.