Can I receive Third Party Payments (TTPs) to my Centtrip account?

All payments sent to your Centtrip account must be sent from a specified account in the same name as the Centtrip account holder. If you would like to receive a third party payment to your Centtrip account, please speak to us before the payment is made.

How do I view my Centtrip transactions?

Transactions can be viewed in 'View Transactions' on the mobile app, or in 'Transactions' on a desktop.

How do I lock/unlock a card for myself or a member of my team?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

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How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

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Why could my foreign exchange (FX) rate change after booking a conversion?

All rates that are offered when you request a quote through your Centtrip account are based on the live FX market and are subject to change as the market moves.

How do I upload receipts for expense management?

Upload photos of your receipts for expense management or record keeping in the 'Transactions' section of the desktop account or app.

How do I get the best rate when withdrawing from an ATM?

You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .

What can I do from my account dashboard?

Your Centtrip dashboard provides a real-time overview of your account and card balances and transactions, and enables you to access all your main account features.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.