Question 1

How do I export card expense statements and reports?

Accepted Answer

Apply custom fields and filters and export transaction data, with or without cardholder receipts, in a variety of formats to suit your requirements.

Watch 2-minute video -

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Follow these steps -

Tailor your data to suit your requirements.
Click either 'XLSX' or 'PDF', depending on your preference, and choose an export option (see below for more).
You will receive an email once your report is ready. Visit 'REQUESTED REPORTS' to download it.

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Export options:

XLSX

Transactions only – easily edit and customise your data, to integrate with digital expense sheets, or to import into your accounting software.
With Urls – include links to each expense receipt to easily view or download, without having to sign in.

PDF

Transactions only – export professional transaction statements; useful for submitting expenses for final approval.
With images - the same professional PDF statement, with the addition of receipt images under each transaction line.
ZIP with attachments - instantly download all receipts to save locally, view or share.

Question 2

How do I access my requested card expense reports?

Accepted Answer

You will recieve an email confirmation when your requested report is ready to download.

Follow the steps below to access it:

Sign into your Centtrip account
Click 'Manage Expenses' from the navigation bar
Select your account from the dropdown menu
Open 'REQUESTED REPORTS' from the left-hand menu

Question 3

How do I get started with Centtrip's expense management solution?

Accepted Answer

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Streamline reconciliation processes with our comprehensive card and cash expense management solution. Using the app, cardholders can attach instant photo receipts, labels and notes. These are then available for Administrators to view and reconcile in the via the 'Expenses' and 'Cash' dashboards.

Sign into your account and click 'Manage Expenses' to begin -

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1. Set up your Corporate Labels

Corporate Labels can be linked to accounting codes and added to transactions instantly, either by cardholders via the Centtrip app, or by Administrators.

SHOW ME

2. Share app instructions with cardholders

Once your Centtrip cards have been distributed, you’ll need to ensure your team know how to submit their expenses with the relevant receipts, labels and notes attached. They can add these easily and instantly via our app.

SHARE GUIDE

3. Tailor your expenses data

Apply filters, select custom dates and edit which fields you want to include in your transaction data.

SHOW ME

4. Manage expense receipts, labels and notes

Apply filters to tailor the data shown in your Expense Management dashboard and click a transaction to see more details and manage the expense - view or download the receipt, review labels and notes added by the cardholder, or add your own.

SHOW ME

5. Export PDF statements and reports

Customise the filters and fields in your expenses data and export XLS reports and PDF statements, with or without receipts, in the format that suits you.

SHOW ME

6. Track & Manage cash

Whether your team spend funds from an ATM, or receive a cash top-up, you can now keep track of all your transactions - even those made in cash.

SHOW ME

Question 4

How do cardholders record cash transactions?

Accepted Answer

Record all of your transactions effortlessly via the Centtrip app, even those made in cash. Whether you've spent cash from an ATM, or cash received from an Administrator - create cash transactions and attach instant photo receipts and labels in a couple of taps.

Watch quick video -

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Follow step-by-step guide -

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From the 'VIEW TRANSACTIONS' screen of the app, switch to Cash (A) and tap + Add transaction (B).
Enter the transaction details (C) and select Add receipt. Take a photo or select an image (D) and SUBMIT (E).

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Press DONE to close the cash transaction summary (A).
Next, Select Corporate Labels (B) and tap to open the first label group (C), in this example: Expense Type. (Note - these are custom to your organisation).

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Then choose the relevant label from the group (e.g. Sustenance) (A).
Once added, your label will be shown on the transaction details screen. Tap Select Corporate Labels again (B) and open the next label group (C). Repeat the process until all Corporate Labels have been added.

Question 5

How can I track and manage cash expenditure as an Administrator?

Accepted Answer

Centtrip's comprehensive expense management solution enables you to track and manage all your transactions in one place, even those made in cash. So whether your team spend funds from an ATM, or receive a cash top-up, nothing is unaccounted for. Administrators can view and manage cash expenses via their dedicated 'Cash' dashboard, within 'Manage Expenses'.

1. Record cash expenses & receipts -

CARDHOLDERS:

Cardholders can record their cash transactions and attach photo receipts and labels in a couple of taps, within the Centtrip app. Share our how-to guide and video with your team to get them started:

ADMINISTRATORS:

Administrators can also record cash expenses, as well as cash top-ups, within the 'CASH' dashboard of their desktop account:

Watch quick video -

Follow step-by-step guide -

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Click 'CASH' to visit the dedicated cash management dashboard.

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Click 'Add transaction' to record a new cash transaction.

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Select your cash transaction type: (A) Cash spend is a transaction made using funds from an ATM withdrawal. (B) Cash top-up is a cash sum given to a user from the account. Complete the required information and click 'Next'.

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Review the summary and press 'Next' to continue.

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Click on the newly created cash transaction (A) to open the 'Transaction details' panel (B).

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Upload an expense receipt (A) and attach any pre-set Corporate Labels using the dropdowns (B).

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VIEW CARDHOLDER INSTRUCTIONS

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2. View and manage cash expenses & receipts -

Watch quick video -

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3. Export custom cash reports -

Watch quick video -

Follow step-by-step guide -

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From your 'CASH' dashboard (A), click to open 'Filters' and tailor your data as required (B). Select 'with receipts' to view expenses which are ready to reconcile. Click 'Update' to apply your changes (C).

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Switch to the 'Fields' tab (A) and select/deselect fields to suit your requirements (B). Note - your custom Corporate Labels can also be added as fields. Finally, specify a date range for your report (C).

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Click 'XLXS' to export your customised report (A) and visit 'REQUESTED REPORTS' to download (B).

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4. View your cash ledger -

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From your 'CASH' dashboard (A), switch to the 'Balances' tab (B) to view your cash ledger. Tailor the date range and currency as needed (C).

Note - Cash Manager currently only supports GBP/EUR/USD transactions (other currencies coming soon).

Question 6

How do I remove unused card funds?

Accepted Answer

Funds can be removed from a card and transferred back into your Centtrip account using the Load Cards feature.

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Sign into your account and click 'Load Cards'.
Select the currency you want to remove.
Choose 'From Card to Account' as your transfer direction
Select the card you want to remove funds from and enter the amount.
Click 'TRANSFER IMMEDIATELY', or (to make multiple transfers), 'ADD TO BATCH TRANSFER'.

Question 7

How can I check whether I am a Corporate Super Administrator?

Accepted Answer

Corporate Super Administrators (CSAs) have the ability to instantly add and manage users on the account.

How to check if you are a CSA

Sign into your Centtrip account
Click or hover over the settings cog in the top right
If you are a CSA, you will be able to see the User Management option.

If you do not see this and would like to request CSA level access, please contact your account administrator. For more information see: How do I create a Corporate Super Administrator?

Question 8

Can I use my card to make contactless payments?

Accepted Answer

Yes! Being able to make contactless payments on the go with your Centtrip card is a simple and convenient method for making purchases.

However, from time to time you will still be required to insert your card into a card-reader and enter your PIN to verify the payment. This is to help prevent fraud and keep your money secure, wherever you are around the world.

There are also daily and cumulative limits to how much you can spend on your card using the contactless method, which can vary by both country and retailer.

If after successfully making a purchase using your PIN you find you are still unable to make contactless purchases, please contact Centtrip Support so that we may investigate further.

Please note, if your card is new, contactless payments will not be enabled until you have made a purchase using your PIN.

Question 9

Can I receive Third Party Payments (TPPs) to my Centtrip account?

Accepted Answer

All payments sent to your Centtrip account must be from a specified account in the same name as the Centtrip account holder, unless you have received prior approval for a third party payment. (This is stated during account application.)

Third party payments sent without prior approval will be returned to the sender.

It can take between 3 and 15 working days for the payment to be returned once initiated by Centtrip (subject to the currency and banks involved). A fee of £20.00 or more may be charged by the intermediary bank(s) and deducted from the amount returned to the sender.

How do I request third party payment approval?

Complete the ATP Application Form for the third party account you wish to receive payment from.
Return your form, along with supporting documentation to Centtrip Compliance or your Account Manager.
Await confirmation from Centtrip before proceeding with payment.

If approved, the sender will be set up as an Approved Third Party (ATP) in our system and will be able to send payments to your specified Centtrip account. Please ensure your CENT number is included as a payment reference, to avoid delays. This can be found in the Load Account section of your Centtrip account.

Please note - submitting your application will assist us in carrying out the necessary due diligence in accordance with our regulatory and legal requirements. However, all applications are considered on case-by-case basis and Centtrip has the right to reject an application, in line with our standard Terms and Conditions. For the purposes of completing the due diligence, you may be asked for further documentation and/information.

Do I need to request approval for each payment?

You must complete the form for each third party sender you wish to recieve funds from.

However, a payment may still be returned if it falls outside of the pre-approved limits.

Question 10

Am I authorised to order Centtrip cards?

Accepted Answer

Only users who have been given authorisation can order cards within their account - select 'Manage Cards' from your account dashboard, and then switch to the 'Order Cards' tab.

If you do not see the 'Order Cards' tab, it may mean you have not been given the relevant permissions. Please contact your Corporate Super Administrator to request access.

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