How do I lock or unlock a card?

Cards can be locked and unlocked instantly via either the Centtrip app or your desktop account. Account Administrators are also able to lock/unlock any of the cards they manage, on behalf of a team member. Once locked, no debits or withdrawals can be made.

Using your desktop account:

Let us walk you through it:

Sign into your account and then click here to get a quick tutorial. Note: you must be signed in first.

- OR -

Follow the steps below:
Lock Unlock Cards - FAQ.png
  1. Sign in to your Centtrip account, hover over the settings cog and select ‘Lock / Unlock Card’.

  2. Choose a card from the dropdown menu.

  3. Click 'LOCK' to instantly prevent any further debits or withdrawals.

  4. You can unlock it again any time for immediate use.

Using the Centtrip app:

  1. Open the Centtrip app and press the menu icon to expand.

  2. Select ‘Lock or Unlock Card’.

  3. Use the slider to instantly lock/unlock the relevant card.

Hints and tips

  • Contact Centtrip or your account administrator if you need to order a replacement card. Once ordered, new cards should arrive within 7-10 working days.
  • If ordering a replacement, any remaining card funds will need to be transfered back to your main account.
  • Cardholders can also lock/unlock their cards from the app, or report their card as lost or stolen.

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.