How do I lock or unlock a card?

Cards can be locked and unlocked instantly via either the Centtrip app or your desktop account. Account Administrators are also able to lock/unlock any of the cards they manage, on behalf of a team member. Once locked, no debits or withdrawals can be made.

Using your desktop account:

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Follow these steps -

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Using the Centtrip app:

Follow these steps -
  1. Open the Centtrip app and tap the menu icon to open 'SETTINGS'.

  2. Select ‘Lock or Unlock Card’.

  3. Use the slider to instantly lock/unlock the relevant card.

Hints and tips

  • Contact Centtrip or your account administrator if you need to order a replacement card. Once ordered, new cards should arrive within 7-10 working days.
  • If ordering a replacement, any remaining card funds will need to be transfered back to your main account.
  • Cardholders can also lock/unlock their cards from the app, or report their card as lost or stolen.

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.