How can I update a cardholder's date of birth and mobile number?
Corporate Super Administrators are able to instantly update the date of birth (DOB) and mobile number associated with a card. These details are required for password reset, account activation and SMS PIN reminders.
When can this feature be used?
| SCENARIO | YES/NO |
|---|---|
| If an incorrect DOB or mobile number has been registered to a card, and you want to amend this. | YES |
| If a card is registered to a generic email address (e.g. [email protected] or [email protected]) and the person managing this card/inbox leaves - updating the DOB will enable their replacement to reset the account password and sign in. | YES |
| Do not use this if you want to transfer a named card (i.e. [email protected]) to new person and email address altogether. Please contact Client Support to arrange a new card. | NO |
| Do not use this feature if multiple cards are associated to the same email address - any updates to one card will automatically be applied to all other cards under that email address. | NO |
| You have ordered spare cards ahead of a project or requirement (eg. SPARE CARD 1 / SPARE CARD 2 etc) and are ready to assign them to named users. | NO - Please reassign card |
How to update a DOB / mobile number:
Step 1)
Sign into your account and scroll down to the 'CARD BALANCES' section. Locate the card you want to update and click the 'EDIT' button.
Step 2)
Scroll down to 'CARDHOLDER DETAILS', amend the DOB and/or mobile number and click 'UPDATE'.
Step 3)
You will get an on-screen reminder that these updates will apply to any other cards which are registered to this email address. Click 'OK' to confirm your changes.
Step 4)
If required, a replacement user can now reset the account password by visiting account.centtrip.com and clicking 'FORGOT PASSWORD'.