How can I update a cardholder's date of birth and mobile number?
Corporate Super Administrators are able to instantly update the date of birth (DOB) and mobile number associated with a card. These details are required for password reset, account activation and SMS PIN reminders.
When can this feature be used?
|If an incorrect DOB or mobile number has been registered to a card, and you want to amend this.||YES|
|If a card is registered to a generic email address (e.g. email@example.com or firstname.lastname@example.org) and the person managing this card/inbox leaves - updating the DOB will enable their replacement to reset the account password and sign in.||YES|
|Do not use this if you want to transfer a named card (i.e. email@example.com) to new person and email address altogether. Please contact Client Support to arrange a new card.||NO|
|Do not use this feature if multiple cards are associated to the same email address - any updates to one card will automatically be applied to all other cards under that email address.||NO|
|You have ordered spare cards ahead of a project or requirement (eg. SPARE CARD 1 / SPARE CARD 2 etc) and are ready to assign them to named users.||NO - Please reassign card|