How do CSAs create and manage Admin users?

If you are a Corporate Super Administrator, you can instantly add new users to any of your accounts, set and manage user permissions and limits, or disable a user's access anytime, within *User Management*.

How do I make a complaint?

We're committed to delivering the highest standard of customer service, but if things go wrong we will listen and focus on finding a solution as quickly as possible. While regrettable, complaints are a way to learn and improve our products and services continuously. All complaints will be addressed with integrity and in an equitable, objective and unbiased manner.

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How do I activate my account and sign in?

Follow these steps to activate and sign into your account via your desktop or the app.

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How do I sign into the app?

The Centtrip app is available iOS and Android devices, for both administrators and cardholders.

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What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

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How do I order Centtrip cards?

Administrators with authority to order cards can do this directly within their Centtrip account.

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How do I load or unload card funds?

It's quick and easy to transfer funds between your account and cards

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What can I do to keep my Centtrip account and cards secure?

Centtrip are committed to keeping your money safe and have a range of systems in place to help us detect and prevent fraud before it happens. However, fraudsters are becoming increasingly sophisticated. Please take a few extra precautions to keep your funds safe.

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How do I integrate my Centtrip account with Xero?

Integrate your Centtrip account with Xero to automatically sync Centtrip transaction data into Xero, including receipts and labels. No back-and-forth between systems, no manual exports or re-keying.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.