Question 1

Where can I find the password required to authenticate my online transaction?

Accepted Answer

Whenever you use your Centtrip card to make an online transaction, you will be prompted to enter a password to authenticate the purchase. This is to provide additional security to your account.

You can view this password within the Centtrip app.

In the Centtrip app, tap on the menu icon to open settings.
Select 3D Secure' from the list.
Press SHOW PASSWORD to display your password for online transactions.
Enter this password into the checkout page where prompted.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/OZZgUykxSZ/My%20Details%203D%20Secure%20ATM%20Locator%20Security%20Switch%20user%20Log%20out%20%281%29.png (My Details 3D Secure ATM Locator Security Switch user Log out (1))

Question 2

How can I generate a report of expiring cards?

Accepted Answer

Note - you will only be able to view cards associated with accounts which you have Administrator access to. Corporate Super Administrators will be able to generate a comprehensive report comprising all Centtrip cards across all accounts.

Sign into your Centtrip account and select Run Reports
Configure the report settings as follows:
- Ensure All Groups and All Accounts are selected
- Enter any date range (e.g. today's date) - this is unimportant for this report.
- Select All Currencies
- Tick the box - Include currencies with zero balance and no movement
- Choose Master Report from the Select Report Type dropdown.
- Then choose any currency as your base currency - again it does not matter for this report.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/mmAf3IEXP4/report%20on%20exp%20cards%201%20%281%29.png (report on exp cards 1 (1))

Click GENERATE REPORT.
You will receive an email when your report is ready. Hover over your name in the top-right, and click Requested Reports to download it.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/V5fajYa2a6/report%20on%20exp%20cards%202%20%281%29.png (report on exp cards 2 (1))

Once downloaded, open the final tab of the spreadsheet, labelled Data.
This sheet will show all of your Centtrip cards along with their expiry date (month and year). You can apply a filter to the Card Status column to hide any which have already been closed.

Question 3

Where can I find information on the Centtrip services which are temporarily unavailable from 31st December 2023?

Accepted Answer

Due to changes we are implementing to ensure that Centtrip complies with all its regulatory obligations, our card ordering and account creation services will be temporarily unavailable from 31st December 2023. During this period you will be unable to order any new or replacement cards, or open additional accounts.

We apologise for any inconvenience this may cause and will be working diligently to ensure these services resume on 19th January 2024.

What do you need to do?

To avoid any disruption to your service, please make arrangements for any upcoming requirements at your earliest convenience, and no later than 31st December:

Order Centtrip cards - if you are likely to require any new or replacement cards between now and 19th January, please order these within your account. Please note, only authorised users can submit card orders.
Replace expiring cards - If you have cards expiring between now and the end of January, remember to order replacements - they will not be automatically re-issued. How can I run a report of expiring cards?
Set up accounts - create any new Accounts ready for the new year by applying online or completing the account set-up form and returning it to Client Support.

Please Note - We always recommend ordering spare cards, in case a card is lost or stolen and needs to be replaced urgently. You can order and reassign them to users instantly when needed.

Question 4

How do I remove any outstanding funds from my account and cards?

Accepted Answer

Option 1 - Spend

Q: How do I set up an Operating Account?

To open a new Operating Account , simply complete our quick set-up form below and return this to help@centtrip.com . Download the relevant form: Operating Account Set-up Form - Marine Version Operating Account Set-up Form - Standard Version Note - to open an entirely new or separate account, please complete an online application .

Q: What is a Corporate Super Administrator and what are their limits and permissions?

Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating Accounts. They have the ability to create new users, manage permissions and limits, and instantly disable a user's access any time. This can all be managed within the ' User Management ' dashboard. When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA). CSA Permissions & Limits The permissions above are subject to the following limits: Please contact your account manager if you require different CSA limits. How do I set up additional CSAs? To nominate a CSA for your account, please complete our CSA Set-up Form and return this to help@centtrip.com . Please note - your completed form must be approved and signed by a company Director.

Q: How do I complete the transaction dispute form?

Please download and complete the TRANSACTION DISPUTE FORM carefully, with reference to the instructions below. Return your completed form to help@centtrip.com . Note - If fraud has occured across multiple cards , please submit separate dispute forms for each card . If more than one fradulent transaction has been made on a single card, please attach an account statement with each of these transactions highlighted. Completing your form https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/yhaRJLvQWY/dispute%20transaction%20image.png (dispute transaction image)

Transfer any remaining account funds to your Centtrip card (follow these steps) and use your card in-store or online as normal until you have zero balance on your account or card. You can also make an ATM withdrawal.

If you hold multiple currencies, you can convert them via your desktop account or the app.

Option 2 - Transfer

Follow the steps below to transfer funds from your Centtrip account and card into your corporate bank account.

A. - Move card funds back into your Centtrip account

Sign into your desktop account and select Load Card
Choose the currency you want to unload from your card.
Select Card To Account as the transfer direction.
Enter the amount left on your card and click 'TRANSFER IMMEDIATELY'.

You can also do this via the Centtrip app, by selecting Load Card and changing the transfer direction.

If you have multiple currencies, please repeat these steps to transfer them all to your account. Once you have zero balances on your card, you can proceed with the steps below.

B. - Convert to your domestic currency

If you hold multiple currencies on your account, please visit Buy Currency to convert them into the currency of your corporate bank account.

C. - Make a payment to your corporate bank account

If you have not yet done so, set up your corporate bank account as a payment recipient, then follow the instructions below.

[how-tos][figure]Sign into your desktop account and select 'Send Payments'. [/figure][figure]Select your bank account currency and enter the amount left in your Centtrip account.[/figure][figure]In the 'From' dropdown, select 'Centtrip account', and leave the 'To' box as 'Bank Account'.[/figure][figure]Select your own corporate bank account as the payment recipient and enter a custom reference payment reason. [/figure][figure]Check the details are all correct and click 'CONFIRM'. The payment may take several days to reach your bank account, depending on the currency, value and time submitted.[/figure][/how-tos]

Question 5

How do I set up an Operating Account?

Accepted Answer

To open a new Operating Account, simply complete our quick set-up form below and return this to help@centtrip.com.

Download the relevant form:

Note - to open an entirely new or separate account, please complete an online application.

Question 6

What are the courier fees for card orders?

Accepted Answer

The courier pricing for card delivery is as follows:

GBP: £38.10

You will be invoiced in one of these three currencies (or currency equivalent).

Question 7

What is a Corporate Super Administrator and what are their limits and permissions?

Accepted Answer

Corporate Super Administrators (CSAs) have access to the parent / corporate account, plus all associated Operating Accounts. They have the ability to create new users, manage permissions and limits, and instantly disable a user's access any time. This can all be managed within the 'User Management' dashboard.

When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

CSA Permissions & Limits

The permissions above are subject to the following limits:

Please contact your account manager if you require different CSA limits.

How do I set up additional CSAs?

To nominate a CSA for your account, please complete our CSA Set-up Form and return this to help@centtrip.com. Please note - your completed form must be approved and signed by a company Director.

Question 8

How do I complete the transaction dispute form?

Accepted Answer

Please download and complete the TRANSACTION DISPUTE FORM carefully, with reference to the instructions below. Return your completed form to help@centtrip.com.

Note -

If fraud has occured across multiple cards, please submit separate dispute forms for each card.
If more than one fradulent transaction has been made on a single card, please attach an account statement with each of these transactions highlighted.

Completing your form

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/yhaRJLvQWY/dispute%20transaction%20image.png (dispute transaction image)

Question 9

How do I give a user permission to order Centtrip cards?

Accepted Answer

Corporate Super Administrator's can specify whether or not users on the account can order cards, within their User Management Dashboard. You can change these permissions any time. Follow these steps to create a new user or enable an existing user to order cards -

[how-tos][figure]Sign into your account, click or hover over the settings cog, then select User Management[/figure][figure]Use the dropdown menus to select your Corporate account and an Operating Account. Click 'APPLY' to view the user list for your selected account.[/figure][figure]Locate the relevant user and click 'EDIT' to review and update their permissions and limits.[/figure][figure]Scroll to the bottom , and switch 'Can Create Cards' to the 'on' position. Then SAVE. The 'Order Cards' feature will now be available to this user under Manage cards[/figure][/how-tos]

Question 10

What currencies can I manage with my Centtrip account?

Accepted Answer

You can hold and manage 15 currencies on your Centtrip account and cards.

Payments can also be made in a further 16 currencies, by converting funds from the Buy Currency tab of your account, and selecting the external bank account for onward payment. Please see below for more details on how currencies can be held and managed.

Adding currencies to your account

You can add currencies not currently shown in your Centtrip account dashboard by clicking 'Add Currencies':