No, the base currency is determined when the card is created. However, you can request a new card by contacting us using the details at the bottom of this page.

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are prepaid, reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card. Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are prepaid, reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card. Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

Keep track of your account and card transactions, in real time, 24/7. Visit the **Transactions History** page for a quick view of your expenditure. ### From your desktop ![Transactions New.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/0cn9NHlteM/Transactions%20New.png) 1. Start by selecting one of the four transaction types you’d like to see. 2. If you select Card Transactions, you’ll be able to pick a particular card. 3. Choose a currency to show the report in and click SUBMIT.You will now be able to view your transaction report online, or export as a PDF or XLS document. 4. Click into a transaction line to view more details and related documents, such as receipts. ### From the Centtrip app 1. From the Centtrip Dashboard, select 'View Transactions'. By default, you'll be shown card transactions that have settled. 2. Select 'Account' to view transactions to and from your account, or 'Pending' to view transactions that haven't settled yet. 3. Tap any transaction to view details, attach receipts, lables or share it. ### Hints & Tips * As standard, Centtrip reports will exclude transactions from cards which have been closed. To change this, hover over your name in the top right of your account and select Settings from the dropdown. Change ‘View closed cards’ to ‘Yes’ and click MODIFY. * View transactions for multiple, select cards. Click the Centtrip logo to visit your account homepage and scroll down to the CARD BALANCES section. Select the silhouette icon next to any cards you are interested in and click EXPORT. * Once your report has been generated, you can enter a custom start and end date to view up to a year’s worth of transactions, for the time period of your choice. Alternatively, 5-year reports can be run from the CARD BALANCES section of your account homepage.

Keep track of your account and card transactions, in real time, 24/7. Visit the **Transactions History** page for a quick view of your expenditure. ### From your desktop ![Transactions New.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/0cn9NHlteM/Transactions%20New.png) 1. Start by selecting one of the four transaction types you’d like to see. 2. If you select Card Transactions, you’ll be able to pick a particular card. 3. Choose a currency to show the report in and click SUBMIT.You will now be able to view your transaction report online, or export as a PDF or XLS document. 4. Click into a transaction line to view more details and related documents, such as receipts. ### From the Centtrip app 1. From the Centtrip Dashboard, select 'View Transactions'. By default, you'll be shown card transactions that have settled. 2. Select 'Account' to view transactions to and from your account, or 'Pending' to view transactions that haven't settled yet. 3. Tap any transaction to view details, attach receipts, lables or share it. ### Hints & Tips * As standard, Centtrip reports will exclude transactions from cards which have been closed. To change this, hover over your name in the top right of your account and select Settings from the dropdown. Change ‘View closed cards’ to ‘Yes’ and click MODIFY. * View transactions for multiple, select cards. Click the Centtrip logo to visit your account homepage and scroll down to the CARD BALANCES section. Select the silhouette icon next to any cards you are interested in and click EXPORT. * Once your report has been generated, you can enter a custom start and end date to view up to a year’s worth of transactions, for the time period of your choice. Alternatively, 5-year reports can be run from the CARD BALANCES section of your account homepage.

| Feature |Details | |-|-| | Standard card balance | £100,000* | | Transfer | up to £10,000 daily to one or multiple cards instantly* | | Purchases using Centtrip multi-currency Mastercard | FREE | | Withdraw | up to £750 daily from 2.1 million ATMs displaying the Mastercard Acceptance Mark worldwide | | ATM withdrawals | 1% of the value of the transaction, or a minimum fee of £1.60 | | FX on transactions in out-of-card currency | 2%** | | PIN reveal online | FREE | | PIN change via bank ATM | £0.50 | | Card lock/unlock online/app | FREE | | View balances online/app | FREE | | Merchant dispute admin for chargebacks | £20.00 | | Annual inactivity fee | £10.00 | | Annual card fee | £10.00 | | Replacement card | £10.00 | &ast; Higher card balances and transfer limits are available subject to status. &ast;&ast; These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

Yes, you can. Upload or take photos of your receipts for safe and efficient recordkeeping for each card transaction, including a fully interactive map that shows the location of your purchase. * Tap on ‘Add receipt’ * Either take a photo or select an image from your photo library * When taking a photo, select ‘Use Photo’ and it will be added to the transaction automatically *Take photos of receipts for real-time reconciliation* Attachments are visible to admin users and can be viewed or downloaded from the web application. Documents can also be added to any account or card transaction by administrators via the web application.

Yes, you can. Upload or take photos of your receipts for safe and efficient recordkeeping for each card transaction, including a fully interactive map that shows the location of your purchase. * Tap on ‘Add receipt’ * Either take a photo or select an image from your photo library * When taking a photo, select ‘Use Photo’ and it will be added to the transaction automatically *Take photos of receipts for real-time reconciliation* Attachments are visible to admin users and can be viewed or downloaded from the web application. Documents can also be added to any account or card transaction by administrators via the web application.

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally. Choose the payment currency and enter the amount you need to pay. Use the dropdown to specify whether to pay using funds held on your Centtrip account or card. If you have multiple cards you’ll be able to choose one. By default, payment will be sent to a recipient’s bank account. If you manage multiple Centtrip accounts, you can also use this dropdown to make a payment to one of these. Select the payment recipient from the dropdown – this will automatically populate the email address field for you. Choose a payment reason and add a reference of your choice. These fields are required. Click confirm to make your payment **Hints and tips** * **Add new recipients:** When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up. Visit the Recipients section of this guide for a quick walk-through, as well as hints and tips on how to add payees. * Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers. * **Make payments in batch:** Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control.

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally. Choose the payment currency and enter the amount you need to pay. Use the dropdown to specify whether to pay using funds held on your Centtrip account or card. If you have multiple cards you’ll be able to choose one. By default, payment will be sent to a recipient’s bank account. If you manage multiple Centtrip accounts, you can also use this dropdown to make a payment to one of these. Select the payment recipient from the dropdown – this will automatically populate the email address field for you. Choose a payment reason and add a reference of your choice. These fields are required. Click confirm to make your payment **Hints and tips** * **Add new recipients:** When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up. Visit the Recipients section of this guide for a quick walk-through, as well as hints and tips on how to add payees. * Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers. * **Make payments in batch:** Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control.

**Corporate Admin:** If you wish to order new cards for your employees or if you require replacement cards, please call our Client Support team on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com) **Corporate Cardholder:** Please contact your Administrator to request a replacement card or order additional cards for your colleagues. **Private Clients:** As a private account holder, you can only have one card. If you require a replacement card, call us on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com). *There is a fee of £10 to replace a lost or stolen card.

**Corporate Admin:** If you wish to order new cards for your employees or if you require replacement cards, please call our Client Support team on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com) **Corporate Cardholder:** Please contact your Administrator to request a replacement card or order additional cards for your colleagues. **Private Clients:** As a private account holder, you can only have one card. If you require a replacement card, call us on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com). *There is a fee of £10 to replace a lost or stolen card.

To enable Multi-factor Authentication in the Centtrip app, follow these steps: 1. Download the Centtrip mobile app & log in using your credentials. If you have not yet created these, tap FIRST TIME LOGIN and follow the on-screen instructions. 2. Once complete, tap EMAIL and check your inbox for an eight-digit verification code. 3. Input the email code into the app in lowercase when prompted and press NEXT. 4. Create a memorable 4-6 digit app passcode and re-enter it to confirm. If prompted, choose whether to enable face or fingerprint ID for app sign in. 5. You should now see a screen confirming that you are signed in. Tap MULTI-FACTOR AUTHENTICATION. 6. Select LINK DEVICE to complete your MFA set up. **Hints & tips** * Signing into the app for the first time - if you do not yet have an account username and password, click FIRST TIME LOGIN and submit the required information to continue. Be sure to enter the phone number which is registered to the card. * Email verification code not received? Contact the Centtrip [help team](https://www.centtrip.com/contact) for assistance. * 'Transfer to another device’– if this message is displayed after tapping MULTI-FACTOR AUTHENTICATION, it may mean your account is linked to another device. Our [help team](https://www.centtrip.com/contact) can resolve this for you. * 'Check your time settings’ – this message indicates that the time on your device may be slightly out of sync, which can cause an issue for the time-sensitive verification codes. Please visit your device settings to ensure the time is correct. For further tips, step-by-step images and information on what we use multi-factor authentication for at Centtrip, see our [Multi-factor Authentication User Guide](https://live.centtrip.com/app_enabled_mfa)

To enable Multi-factor Authentication in the Centtrip app, follow these steps: 1. Download the Centtrip mobile app & log in using your credentials. If you have not yet created these, tap FIRST TIME LOGIN and follow the on-screen instructions. 2. Once complete, tap EMAIL and check your inbox for an eight-digit verification code. 3. Input the email code into the app in lowercase when prompted and press NEXT. 4. Create a memorable 4-6 digit app passcode and re-enter it to confirm. If prompted, choose whether to enable face or fingerprint ID for app sign in. 5. You should now see a screen confirming that you are signed in. Tap MULTI-FACTOR AUTHENTICATION. 6. Select LINK DEVICE to complete your MFA set up. **Hints & tips** * Signing into the app for the first time - if you do not yet have an account username and password, click FIRST TIME LOGIN and submit the required information to continue. Be sure to enter the phone number which is registered to the card. * Email verification code not received? Contact the Centtrip [help team](https://www.centtrip.com/contact) for assistance. * 'Transfer to another device’– if this message is displayed after tapping MULTI-FACTOR AUTHENTICATION, it may mean your account is linked to another device. Our [help team](https://www.centtrip.com/contact) can resolve this for you. * 'Check your time settings’ – this message indicates that the time on your device may be slightly out of sync, which can cause an issue for the time-sensitive verification codes. Please visit your device settings to ensure the time is correct. For further tips, step-by-step images and information on what we use multi-factor authentication for at Centtrip, see our [Multi-factor Authentication User Guide](https://live.centtrip.com/app_enabled_mfa)

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page. 1. From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account 2. Note down the account details and payment reference starting with CENT 3. Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above **Hints and tips** * **Important**: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays. * The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this. * To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page. 1. From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account 2. Note down the account details and payment reference starting with CENT 3. Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above **Hints and tips** * **Important**: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays. * The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this. * To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

If you have the old device linked to your Centtrip account and your new device, follow the steps below to transfer Multi-factor Authentication to the new device. Otherwise, please contact us using the details at the bottom of this page. **On your old device:** 1. Log in to the Centtrip mobile app. 2. Select MULTI-FACTOR AUTHENTICATION. 3. Select 'Identify' to view your security code. **On your new device:** 1. Log in to the Centtrip mobile app 2. Select MULTI-FACTOR AUTHENTICATION 3. Select TRANSFER TO NEW DEVICE 4. Enter the security code from your old device.

If you have the old device linked to your Centtrip account and your new device, follow the steps below to transfer Multi-factor Authentication to the new device. Otherwise, please contact us using the details at the bottom of this page. **On your old device:** 1. Log in to the Centtrip mobile app. 2. Select MULTI-FACTOR AUTHENTICATION. 3. Select 'Identify' to view your security code. **On your new device:** 1. Log in to the Centtrip mobile app 2. Select MULTI-FACTOR AUTHENTICATION 3. Select TRANSFER TO NEW DEVICE 4. Enter the security code from your old device.

If you are having difficulty using your card for a transaction, here are some possible causes to check: **Has the card been activated?** If not, please [follow these activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) **Is the card locked?** You can unlock the card on the **Lock / Unlock Card** screen of either the web or mobile app. **Does the card have enough money to make the payment?** You may need to move money from your account balance to the card you're using. See [How Do I Load My Cards](https://support.centtrip.com/faqs/how-do-i-load-my-cards) for more information. **Does the merchant accept pre-paid cards?** While prepaid cards are accepted widely, some merchants may not accept them. **Online payments** A billing address that doesn't match the address on your Centtrip account may prevent the payment from being accepted. You can check this by tapping **Your Details** in the mobile app or by clicking on your name in the top right corner of the web app. Contact us using the details at at the bottom of this page to update this if it's out of date. **ATM withdrawals** * does the withdrawal exceed our £750 daily ATM limit? * does the ATM accept Mastercard? This should be visible on the outside of the ATM. * is it a bank or independent ATM? Bank ATMs generally accept Centtrip cards more often. If you're still having problems with your card, please contact us using the details at the bottom of this page.

If you are having difficulty using your card for a transaction, here are some possible causes to check: **Has the card been activated?** If not, please [follow these activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) **Is the card locked?** You can unlock the card on the **Lock / Unlock Card** screen of either the web or mobile app. **Does the card have enough money to make the payment?** You may need to move money from your account balance to the card you're using. See [How Do I Load My Cards](https://support.centtrip.com/faqs/how-do-i-load-my-cards) for more information. **Does the merchant accept pre-paid cards?** While prepaid cards are accepted widely, some merchants may not accept them. **Online payments** A billing address that doesn't match the address on your Centtrip account may prevent the payment from being accepted. You can check this by tapping **Your Details** in the mobile app or by clicking on your name in the top right corner of the web app. Contact us using the details at at the bottom of this page to update this if it's out of date. **ATM withdrawals** * does the withdrawal exceed our £750 daily ATM limit? * does the ATM accept Mastercard? This should be visible on the outside of the ATM. * is it a bank or independent ATM? Bank ATMs generally accept Centtrip cards more often. If you're still having problems with your card, please contact us using the details at the bottom of this page.

Now that you have your new multi-currency Centtrip card, sign the reverse and follow the instructions below to activate it. **All Corporate Cards and Replacement Private Cards** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. If you can't send an SMS, or don't receive your PIN within 5 minutes, please use the contact details at the bottom of this page and we'll help get your card activated. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first! 3. Corporate card holders - if this is your first Centtrip card, create your online login: Go to account.centtrip.com/membership/login or download the Centtrip app from the [App Store](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Google Play](https://play.google.com/store/apps/details?id=com.centtrip.app) and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number you signed up with. If unsure, ask your account administrator to confirm those. **New Private Cards** The activation process is different if you've just received your first Centtrip card for a new private account. 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first!

Now that you have your new multi-currency Centtrip card, sign the reverse and follow the instructions below to activate it. **All Corporate Cards and Replacement Private Cards** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. If you can't send an SMS, or don't receive your PIN within 5 minutes, please use the contact details at the bottom of this page and we'll help get your card activated. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first! 3. Corporate card holders - if this is your first Centtrip card, create your online login: Go to account.centtrip.com/membership/login or download the Centtrip app from the [App Store](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Google Play](https://play.google.com/store/apps/details?id=com.centtrip.app) and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number you signed up with. If unsure, ask your account administrator to confirm those. **New Private Cards** The activation process is different if you've just received your first Centtrip card for a new private account. 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first!

Follow these steps to access more than one account from the Centtrip app: 1. Log in to the app (version 1.10.0 or later). 2. Select Switch Account. 3. Select LINK ACCOUNT and follow the prompts. **Hints & Tips** * Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon. * When using [multi-factor authentication](https://support.centtrip.com/faqs/how-do-i-enable-multi-factor-authentication) to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.

Follow these steps to access more than one account from the Centtrip app: 1. Log in to the app (version 1.10.0 or later). 2. Select Switch Account. 3. Select LINK ACCOUNT and follow the prompts. **Hints & Tips** * Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon. * When using [multi-factor authentication](https://support.centtrip.com/faqs/how-do-i-enable-multi-factor-authentication) to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.

Centtrip Staff

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

base currency cards currency multi-currency

100% found this useful

Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

card cards credit debit funding

100% found this useful

How do I view my Centtrip transactions?

Transactions can be viewed in 'View Transactions' on the mobile app, or in 'Transactions' on a desktop.

export payment report payments transaction transaction detail transaction report

100% found this useful

Will I earn interest on my Centtrip account or card balance?

You will not earn any interest on either your Centtrip account or card balances.

my account

100% found this useful

What are your card fees?

View our card fees for corporate and private customers here

fees

100% found this useful

What can I use my Centtrip multi-currency Mastercard for?

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.

cards euros features new card payments

100% found this useful

Can I upload my receipts for easy reconciliation?

Yes, you can.

transactions

100% found this useful

How do I make payments?

Make secure and cost effective payments within seconds and without limits.

batch payments new payee new recipient payments

100% found this useful

How can I order more cards?

Details on how to order more cards here

cards

75% found this useful

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

2FA app security authentication authorising a new recipient MFA multi-factor authentication security two-factor authentication

50% found this useful

How do I load funds into my Centtrip Account?

It's quick and easy to add funds

funding my account

50% found this useful

How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

2FA authentication authenticator MFA MFA transfer mobile multi-factor authentication security

30% found this useful

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

atm cards withdrawl

30% found this useful