Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

How do I view my Centtrip transactions?

Transactions can be viewed in 'View Transactions' on the mobile app, or in 'Transactions' on a desktop.

Will I earn interest on my Centtrip account or card balance?

You will not earn any interest on either your Centtrip account or card balances.

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What are your card fees?

View our card fees for corporate and private customers here

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What can I use my Centtrip multi-currency Mastercard for?

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.

How do I make payments?

Make secure and cost effective payments within seconds and without limits.

How can I order more cards?

Details on how to order more cards here

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How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

How do I load funds into my Centtrip Account?

It's quick and easy to add funds

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How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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How do I activate my card?

Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.

Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

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