What can I do to keep my Centtrip card secure?

Here are some of our best practice tips to help you keep your card and your money extra secure.

  • Treat your card like real cash - ensure you keep your card in a safe place and never reveal your PIN to anyone - Centtrip will never ask you for this.

  • Lock your card when not in use - visit the app menu to instantly lock your card and prevent any payments or withdrawals. Unlock it again any time for immediate use.

  • Monitor card activity - check your transactions regularly to ensure there is no unexpected activity. Lock your card and contact us straight away if you notice anything unusual.

  • Withdraw cash safely - always use a reputable bank ATM to withdraw cash - access the Mastercard ATM locator via the app to quickly find your nearest one.

  • Block lost or stolen card - report your card as lost or stolen via the app to immediately block it and notify Centtrip. Contact our support team or your Administrator for a replacement.

  • Load funds as required - Administrators can transfer funds from account to card in seconds and as often as required, so there’s no need to hold excessive card funds.

Last updated on 3rd November 2021

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.