What can I do to keep my Centtrip card secure?

Here are some of our best practice tips to help you keep your card and your money extra secure.

Never share sensitive information or security codes We will never ask you to provide personal, account or card details via phone, email or SMS. Nor will we ask you to give us any codes sent to you by email, SMS or generated in the app.
Treat your card like real cash Ensure you keep your card in a safe place and never reveal your PIN to anyone - Centtrip will never ask you for this.
Lock your card when not in use Visit the app menu to instantly lock your card and prevent any payments or withdrawals. Unlock it again any time for immediate use.
Monitor card activity Check your transactions regularly to ensure there is no unexpected activity. Lock your card and contact us straight away if you notice anything unusual.
Set transaction alerts Receive an instant notification of any unusually high spend, by setting an alerta for transactions over a specified amount.
Withdraw cash safely Always use a reputable bank ATM to withdraw cash - access the Mastercard ATM locator via the app to quickly find your nearest one. Shield your PIN from when when entering into an ATM or card machine.
Block a lost or stolen card Report your card as lost or stolen via the app to immediately block it and notify Centtrip. Contact our support team or your Administrator for a replacement.
Load funds as required Administrators can transfer funds from account to card in seconds and as often as required, so there’s no need to hold excessive card funds.
If in doubt If you are ever unsure as to whether a communication about your account or card is genuine, please ignore it and contact Centtrip directly using the details on our website.

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.