How do I access my Centtrip dashboard?

After signing into your desktop account, click the Centtrip logo to visit your dashboard

0

Why could my foreign exchange (FX) rate change after booking a conversion?

All rates that are offered when you request a quote through your Centtrip account are based on the live FX market and are subject to change as the market moves.

0

How do I view expenses which are missing receipts?

Apply a quick filter to show any expenses which do not yet have a receipt attached.

0

How can I check my card billing address for online transactions?

To review your billing address, sign into the Centtrip app, tap on the menu icon as shown below, and select 'Your Details'

1

What are virtual cards and how do I use them?

A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app, and can be managed by Administrators with their desktop account.

1

Can I speak to a person at Centtrip?

Of course you can! Call us on +44 (0)20 3735 1735 or email [email protected].

2

Where can I find out more about the changes to my payment services on 1st February 2024?

On 1st February 2024, the following changes were implemented and will apply to certain payments made from your Centtrip account

3

What are the browser requirements for using my Centtrip account?

Your Centtrip account is compatible with all main web browsers, however, you need to ensure your browser meets the minimum version requirements.

1

How do I use my virtual EEA card for payments?

You can use your virtual card for both online transactions and contactless transactions.

0

Can administrators activate cards on behalf of cardholders?

Yes! Super Administrators you prepare cards in advance and avoid any last-minute rush or queries, by activating cards ahead of time.

1

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.