Why could my foreign exchange (FX) rate change after booking a conversion?

All rates that are offered when you request a quote through your Centtrip account are based on the live FX market and are subject to change as the market moves.

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How do I submit my card expense receipts, labels and notes?

You can submit your expenses on the go within the Centtrip app, or from our desktop application.

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How do I view expenses which are missing receipts?

Apply a quick filter to show any expenses which do not yet have a receipt attached.

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How can I check my card billing address for online transactions?

To review your billing address, sign into the Centtrip app, tap on the menu icon as shown below, and select 'Your Details'

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Can I speak to a person at Centtrip?

Of course you can! Call us on +44 (0)20 3735 1735 or email [email protected].

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Where can I find out more about the changes to my payment services on 1st February 2024?

On 1st February 2024, the following changes were implemented and will apply to certain payments made from your Centtrip account

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What are the browser requirements for using my Centtrip account?

Your Centtrip account is compatible with all main web browsers, however, you need to ensure your browser meets the minimum version requirements.

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What are virtual cards and how do I use them?

A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app, and can be managed by Administrators with their desktop account.

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Where can I find information on the Centtrip services which are temporarily unavailable from 31st December 2023?

Due to changes we are implementing to ensure that Centtrip complies with all its regulatory obligations, our card ordering and account creation services will be temporarily unavailable from 31st December. During this period you will be unable to order any new or replacement cards, or open additional accounts.

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How do I bookmark a page?

We recommend bookmarking key pages, such as your Centtrip account login or your Account Resources Hub. This enables you to easily find them anytime.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.