Why was my card transaction declined?
You can check the reason for a declined transaction in your desktop Centtrip account.
- Sign in and select View Transactions
- Use the Select Card dropdown to pick the relevant card.
- Choose the transaction currency and select SUBMIT
- Scroll down to view transactions for that card. Declined transactions will be highlighted red.
- Locate the relevant transaction and click to show more details.
- The reason will appear under Declined Amount.
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The most common reasons are:
- Insufficient Funds - an Administrator will need to load additional funds to the card.
- Offline pins exceeded or Restricted Card - your card has been temporarily blocked due to too many incorrect PIN attempts or an offline terminal. Please contact Client Support to unblock it for you.