Where can I find out more about Centtrip's bank detail changes on 19th January 2024?

The details you use to load funds to your Centtrip account, or to settle FX conversions via bank transfer, were updated in January 2024.

It is extremely important that you use our updated bank account details.

FUNDS SENT TO THE OLD BARCLAYS DUBLIN BANK ACCOUNTS WILL NOT BE AUTOMATICALLY RETURNED.

Important Notes -

• PCSIL (our former card issuing partner) is now in insolvent liquidation.
• Any funds received into these accounts will be held by the administrators and the sender will need to contact Interpath (the appointed liquidators) directly, or apply to the High Court. Read more here.
• Centtrip do not receive and have no further control over any payments sent into the old accounts. We cannot return these funds to you.

How to find the correct account details

Sign in to your Centtrip account, visit 'Load Account', and select a currency. For FX settlements, the details will be provided in your on-screen and email confirmation.

Please also remember to:

• Update previously saved details - you may have our old payment details saved in your bank account.
• Inform 3rd Party Payees - if you receive funds from an Approved Third Party (ATP), please inform them of the changes.

Additional FAQs:

• When did the bank account details change? Our bank details were updated on 19th January 2024.

• Why did the payment details change? The update was related to some necessary changes we implemented to ensure Centtrip continues to comply with all its regulatory obligations.

• Where can I find the updated details? Please sign into your Centtrip account, visit Load Account, and select a currency. To settle an FX conversion, please refer to your on-screen and email confirmation.

• What happens if I use the old details in error? Any funds received into these accounts will be held by the administrators and the sender will need to contact Interpath (the appointed liquidators) directly, or apply to the High Court. Read more here.

• Which currencies does this affect? These changes apply to payments made in ALL currencies. Please ensure you use the updated details.

• What if I receive a warning message from my bank? Banks may show a warning when you make a payment to the new account for the first time due to fraud prevention tools and processes. Please double-check that the details you've entered match those provided in the Centtrip platform exactly before confirming the payment.