When taking out money, the ATM will usually give you a couple of withdrawal options to:
- Process the transaction in local currency
- Use the ATM’s conversation rate.
We highly recommend selecting option 1 to ensure you take out the currency held on the card and avoid any conversion fee being applied by the ATM operator.
If you select option 2 when you have the local currency on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means the local currency will be converted to GBP on your card and then back at the ATM’s rate, which tends to be very poor. You may also incur additional fees.
For more information about our ATM withdrawal fees, see what are your card fees?
If you require further assistance, contact us using the details at the bottom of this page.