How do I sign into my desktop account?

  1. Visit
  2. Enter your username and password and click 'SIGN IN' (Forgotten your password?)
  3. Select your preferred verification method:
    • EMAIL - check your inbox for your verification code. Not received this?
    • MOBILE APP - follow these steps to link your device and/or enter your app generated your app code.
    • SMS - enter the verification code which has been sent to your mobile phone. Note - the code will be sent to the number which is registered to the card. Follow these steps if you need to update your number.

New User?

If you do not yet have a login, you will first need to activate your account and create a password.

  1. Check your inbox for an email inviting you to Activate your account and click 'START NOW'.
  2. Enter a secure password for your account and click 'CREATE PASSWORD'.
  3. You will now be redirected to the login page. Follow the steps above to sign in.

If you can't find your activation email, please reset your password.

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.