Q: My Centtrip card has expired or expires soon, how can I renew it?

To arrange a replacement, simply visit 'Manage Cards' and place a new card order . Remember to move any unused card funds back into your account before it expires - visit Load Cards and select 'card to account' as the transfer direction. If your card has already expired, please contact us Once your new card arrives, activate it within the Centtrip app and reveal your new PIN . Finally, visit 'Load Cards' to transfer funds to your new card.

Q: Where can I find the transaction dispute form?

You can download the Transaction Dispute Form here .

Question 1

What can I use my Centtrip multi-currency Mastercard for?

Accepted Answer

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark.

Find your nearest Mastercard ATM.

Question 2

As a corporate client, can I have cards in different base currencies?

Accepted Answer

Yes. If you'd like to order cards with a different base currency, contact us using the details at the bottom of this page.

Non-GBP base-currency cards are available for corporate clients only.

Question 3

How can I share my transaction with others?

Accepted Answer

Sharing your transaction with others as you go is easy and takes seconds.

Click on the ‘Share’ icon in the top right corner
Type the email address
Click ‘Send’

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Nrfn1bVAAf/Transactions_share-640x452.jpg (Share your transactions with your account administrator as you go)

Share your transactions with your account administrator as you go.

Question 4

Why could my foreign exchange (FX) rate change after booking a conversion?

Accepted Answer

All rates that are offered when you request a quote through your Centtrip account are real-time rates based on the live foreign exchange market.

This means that they are subject to change as the market moves and on occasion, the actual rate at which your currency is purchased may be slightly different to the rate that was shown at point of booking your conversion.

This change is reflective of the market at that time and can affect you either positively or negatively.

Question 5

How do I bookmark a page?

Accepted Answer

We recommend bookmarking key pages, such as your Centtrip account login or the Account Resources Hub for Marine, Music, Production or Corporate accounts.

This enables you to easily find them anytime.

5 Quick Steps -

Go to the webpage you want to bookmark.
Click the star icon on the right side of the address bar.
Name the bookmark.
Select the folder you want the webpage to be saved to.
Click “Done” to bookmark the webpage.

Question 6

What are the different Centtrip user types and permissions?

Accepted Answer

There can be three types of users on your Centtrip account;

Cardholders – access is limited to viewing and managing expenses for their own prepaid card(s) via the Centtrip App, unless the user is also an Administrator.
Administrators (with or without a card) – users can access the desktop account where they can see all account and card balances, view expenditure and run reports. Depending on their limits and permissions (set by the CSA - see below), they may also be able to make payments, convert currency, order cards and more.
Corporate Super Administrators (CSA) – CSAs have the highest permissions. They can access all administrative features and create and manage other users (and set limits) on the account

View a full breakdown of permissions according to user type:

If you are an Admin user or a cardholder and would like to request additional permissions, please contact your Corporate Super Administrator.

Question 7

Is the Centtrip card supported on Apple Pay?

Accepted Answer

The Centtrip card is not currently supported on Apple Pay. However, you can use your card to make contactless payments. Simply make a chip-and-PIN payment the first time you use it to access this feature.

Question 8

My Centtrip card has expired or expires soon, how can I renew it?

Accepted Answer

To arrange a replacement, simply visit 'Manage Cards' and place a new card order.

Remember to move any unused card funds back into your account before it expires - visit Load Cards and select 'card to account' as the transfer direction. If your card has already expired, please contact us

Once your new card arrives, activate it within the Centtrip app and reveal your new PIN.

Finally, visit 'Load Cards' to transfer funds to your new card.

Question 9

How can I increase my account or card limits?

Accepted Answer

Centtrip accounts and cards are set up with our 'Standard' limits by default. Please contact your Account Manager or Client Support if you would like to request a change to your limits.

You can view our different limits here.

Question 10

Where can I find the transaction dispute form?

Accepted Answer

You can download the Transaction Dispute Form here.