Q: How do I check the mobile number registered to my Centtrip card?

If you are a cardholder - Sign into the Centtrip app . Tap the menu icon and select 'Your Details'. Press the edit icon to update your number. Tap 'VERIFY MOBILE NUMBER' and follow the steps. Alternatively, you can review and update your mobile number within your desktop account . If you are an Administrator - Sign into your desktop account. Click 'Manage Cards' . Locate the relevant card and click to view 'Card details' Follow these steps to update the registered mobile number . https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/OtDZUCQOBH/Manage%20Cards.png (Manage Cards)

Question 1

Will I earn interest on my Centtrip account or card balance?

Accepted Answer

You will not earn any interest on either your Centtrip account or card balances.

Question 2

Can I categorise my transactions?

Accepted Answer

Yes, you can.

Labels are a simple yet extremely effective new tool on our app that enables you to search your transactions more easily. Simply use available or create new labels online and on the app to categorise your expenses by projects, departments or events and better organise your transactions.

This new feature replaces hashtags and allows you to create as many categories as you need. Add a new category as you make a purchase or search existing labels to mark the transaction to easily identify it when running reconciliation either in real time or later on.

To add or create new label:

Tap on the transaction you want to categorise
Tap on ‘Labels’
Either select from the list of existing labels or create a new one
Tap ‘Done’

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/RcmOrlsY5G/Transactions_labels-640x452.jpg (Create new or use existing labels to categorise transactions)

Create new or use existing labels to categorise transactions

Customise existing labels and re-use them for future transactions. Both account administrators and users can create, edit and use the same labels online and on the app.

You can also export labelled transactions from and import them into your accountancy package for reconciliation and reporting purposes.

All labels are included in any transaction reporting.

Question 3

What can I use my Centtrip multi-currency Mastercard for?

Accepted Answer

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark.

Find your nearest Mastercard ATM.

Question 4

As a corporate client, can I have cards in different base currencies?

Accepted Answer

Yes. If you'd like to order cards with a different base currency, contact us using the details at the bottom of this page.

Non-GBP base-currency cards are available for corporate clients only.

Question 5

How can I share my transaction with others?

Accepted Answer

Sharing your transaction with others as you go is easy and takes seconds.

Click on the ‘Share’ icon in the top right corner
Type the email address
Click ‘Send’

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Nrfn1bVAAf/Transactions_share-640x452.jpg (Share your transactions with your account administrator as you go)

Share your transactions with your account administrator as you go.

Question 6

Why could my foreign exchange (FX) rate change after booking a conversion?

Accepted Answer

All rates that are offered when you request a quote through your Centtrip account are real-time rates based on the live foreign exchange market.

This means that they are subject to change as the market moves and on occasion, the actual rate at which your currency is purchased may be slightly different to the rate that was shown at point of booking your conversion.

This change is reflective of the market at that time and can affect you either positively or negatively.

Question 7

How do I check the mobile number registered to my Centtrip card?

Accepted Answer

If you are a cardholder -

Sign into the Centtrip app.
Tap the menu icon and select 'Your Details'.
Press the edit icon to update your number.
Tap 'VERIFY MOBILE NUMBER' and follow the steps.

Alternatively, you can review and update your mobile number within your desktop account.

If you are an Administrator -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/OtDZUCQOBH/Manage%20Cards.png (Manage Cards)

Question 8

How I can check the live foreign exchange rate?

Accepted Answer

You can check the live market rate for your specified currency pairing, anytime via your Centtrip account.

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Sign into your Centtrip account
Click to open the 'LIVE RATES' tab from your dashboard
Select your currency pairing and enter the amount you want to convert from, or to.
Then click 'GET RATE' to view the live market rate
You can also click 'SET ALERT' to recieve an instant notification if your target rate is achieved
Or, 'PLACE ORDER' to automatically execute your conversion if your target rate is acheived
Click Buy Currency to convert now at the live market rate

Question 9

What are the browser requirements for using my Centtrip account?

Accepted Answer

Your Centtrip account is compatible with all main web browsers, however, for optimal performance, we recommend using the latest version.

Versions below the following minimum requirements are not compatible:

This is to ensure your account is as secure as possible.

How do I check my browser version?

In your browser toolbar, click help or settings, then choose the menu option starting 'About...'.

You will then be able to see which type and version of browser you are using.

How do I update my browser?

Most browsers will update themselves automatically, but if your browser is out of date for any reason, you can manually update it by following the steps above and clicking the update button. Please close and relaunch your browser to apply the changes.

Question 10

How can I make a batch payment using CenttripNow

Accepted Answer

CenttripNow enables you to send and recieve free, instant payments to/from any other Centtrip account. You can make an individual CenttripNow payment or follow the steps below to send payments in batch.

Please note - you first need to add the beneficiaries to your CenttripNow network

How to send a CenttripNow batch payment

Step 1

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First, ensure all beneficiaries have been added to your CenttripNow network. To check this, select 'Add Recipients' and look for the CenttripNow symbol under 'TYPE'. Select any other recipients and 'INVITE'.

Step 2

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Once complete, select 'Send Payments' (A) and then, 'CREATE BATCH' (B).

Step 3

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Click 'UPLOAD' (C).

Step 4

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Ensure the first checkbox is ticked and download either the Excel or CSV template (D)

Step 5

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Enter the details of each payment into the template. Be sure to enter the correct 'Nickname' for each CenttripNow recipient. Visit 'Add Recipients' to check these.

Step 6

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Once complete, revisit the 'CREATE BATCH' page, upload your batch payment file (E) and click 'NEXT' (F).

Step 7

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Review your batch payment summary - the fee should be showing as 0.00. Choose whether you would like to pay now, or schedule for later (G). Click 'SUBMIT' to finish (H).