Question 1

What are the validation rules for my one-time batch payment template?

Accepted Answer

When completing your batch payment template, please ensure you follow the validation guidance below to avoid any errors when processing your payments.

Please Note

The remaining fields in the spreadsheet are not required but can be requested for recipients with specific country/currency combination
Either BankAccountNumber or IBAN or BankClabe must be populated depending on the currency and country of recipient. Bank details must meet international format
Either BankSortCode or BankBIC or BankABA must be populated depending on the currency and country of recipient. Bank details must meet international format
You will be provided with a summary of failed payments, which will need to be corrected and submitted again.

Question 2

How do I enable Corporate Labels in the app?

Accepted Answer

Streamline your reconciliation by enabling Corporate Labels in the app. This allows cardholders to attach your pre-set labels to expenses in just a tap. All labels are linked to accounting codes (which the cardholder won't see), making it easy to map expenditure to your own accounting practices, with less manual work and fewer errors.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/xkrfuztE6V/Corp%20Labels%20Template%20%284%29.png (Corp Labels Template (4).png)

To begin, sign into your Centtrip account and click Manage Expenses from the Navigation bar.
Click to open 'CORPORATE LABELS' and identify the Label Group(s) you want to add to the app.
Use the 'SHOW IN APP' toggle to switch this Group on (you can switch it off again at any time).
Cardholders will now be able to add your pre-set Corporate Labels to expenses via the app.
Share our guides on how to attach Corporate Labels to expenses and upload receipts with your cardholders.

Question 3

How do I view expenses which are missing receipts?

Accepted Answer

As an Administrator, you can easily view outstanding expenses by applying a quick filter.

Sign into your account and visit Manage Expenses. Open the filters tab and select Without receipts under Receipts. Click Update to apply.

Question 4

How can I tailor card expenses data?

Accepted Answer

[how-tos][figure]Home in on exactly what you need to see with a range of filters, from viewing transactions with receipts or labels, to multi-select card and currency options.[/figure][figure]Hide or show fields to suit your preferences, for on-screen management and data export.[/figure][figure]View transactions for a custom date range, over as long a period as required.[/figure][figure]Instantly scan all transactions and fields for a particular word, label, phrase or code.[/figure][/how-tos]

Question 5

How do I view cardholder expenses which are ready to reconcile?

Accepted Answer

Filter on transactions which have a receipt attached to easily find expenses that are ready to reconcile. To get started, sign into your account and visit your expenses dashboard by clicking, 'Manage Expenses':

A. Click to open the 'Filters' tab

B. Locate the 'Receipts' filter and select 'With Receipts'

C. Press to 'Update' to apply your filter

Question 6

How do I check my balances and transactions in the app?

Accepted Answer

Open the app to view all your transactions in real-time.
Tap the search icon to filter transactions by currency, missing receipts, labels or type.
Select ‘YOUR BALANCES’ at the bottom of the screen to check balances across all the currencies you hold on your card.

Question 7

How can I track and manage cash expenditure as an Administrator?

Accepted Answer

Centtrip's comprehensive expense management solution enables you to track and manage all your transactions in one place, even those made in cash. So whether your team spend funds from an ATM, or receive a cash top-up, nothing is unaccounted for. Administrators can view and manage cash expenses via their dedicated 'Cash' dashboard, within 'Manage Expenses'.

1. Record cash expenses & receipts -

CARDHOLDERS:

Cardholders can record their cash transactions and attach photo receipts and labels in a couple of taps, within the Centtrip app. Share our how-to guide and video with your team to get them started:

ADMINISTRATORS:

Administrators can also record cash expenses, as well as cash top-ups, within the 'CASH' dashboard of their desktop account:

Watch quick video -

Follow step-by-step guide -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/SZbTi551tN/1%20%282%29.png (1 (2) (16).png)

Click 'CASH' to visit the dedicated cash management dashboard.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/gupEjasXsL/1%20%283%29.png (1 (3) (15).png)

Click 'Add transaction' to record a new cash transaction.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/BqWcPQhlh6/1%20%284%29.png (1 (4) (13).png)

Select your cash transaction type: (A) Cash spend is a transaction made using funds from an ATM withdrawal. (B) Cash top-up is a cash sum given to a user from the account. Complete the required information and click 'Next'.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/QMGcH214j0/1%20%285%29.png (1 (5) (13).png)

Review the summary and press 'Next' to continue.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/9QJ6YCbCxk/1%20%286%29.png (1 (6) (12).png)

Click on the newly created cash transaction (A) to open the 'Transaction details' panel (B).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/5DOQn1jPHc/1%20%288%29.png (1 (8))

Upload an expense receipt (A) and attach any pre-set Corporate Labels using the dropdowns (B).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/nuOtJKWyry/1%20%2815%29.png

VIEW CARDHOLDER INSTRUCTIONS

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

2. View and manage cash expenses & receipts -

Watch quick video -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

3. Export custom cash reports -

Watch quick video -

Follow step-by-step guide -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/gN9NZDfegk/1.png (1 (1111111111111146).png)

From your 'CASH' dashboard (A), click to open 'Filters' and tailor your data as required (B). Select 'with receipts' to view expenses which are ready to reconcile. Click 'Update' to apply your changes (C).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/xoy70fgFZX/1%20%282%29.png (1 (2) (17).png)

Switch to the 'Fields' tab (A) and select/deselect fields to suit your requirements (B). Note - your custom Corporate Labels can also be added as fields. Finally, specify a date range for your report (C).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/YiSv9J3lcJ/1%20%282%29.png (1 (3) (16).png)

Click 'XLXS' to export your customised report (A) and visit 'REQUESTED REPORTS' to download (B).

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/LtDdIiGudW/Untitled%20design%20%2825%29.png (Untitled design (25))

4. View your cash ledger -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/V2aV7PZq3A/1%20%284%29.png (1 (4) (14).png)

From your 'CASH' dashboard (A), switch to the 'Balances' tab (B) to view your cash ledger. Tailor the date range and currency as needed (C).

Note - Cash Manager currently only supports GBP/EUR/USD transactions (other currencies coming soon).

Question 8

What is a one-time batch payment?

Accepted Answer

Centtrip's one-time batch payment feature enables you to make one-off payments to multiple recipients, by uploading a single spreadsheet containing all recipient account and payment details. You do not need to upload a seperate list of beneficiaries, and their details are not saved after the payment, so your account is kept clear of unnecessary details.

Follow these steps to make a one-time batch payment

Question 9

Where can I find information on the Centtrip services which are temporarily unavailable from 31st December 2023?

Accepted Answer

Due to changes we are implementing to ensure that Centtrip complies with all its regulatory obligations, our card ordering and account creation services will be temporarily unavailable from 31st December 2023. During this period you will be unable to order any new or replacement cards, or open additional accounts.

We apologise for any inconvenience this may cause and will be working diligently to ensure these services resume on 19th January 2024.

What do you need to do?

To avoid any disruption to your service, please make arrangements for any upcoming requirements at your earliest convenience, and no later than 31st December:

Please Note - We always recommend ordering spare cards, in case a card is lost or stolen and needs to be replaced urgently. You can order and reassign them to users instantly when needed.

Question 10

How do I accept a CenttripNow invitation?

Accepted Answer

CenttripNow enables funds to be transferred instantaneously between connected Centtrip accounts, completely free of charge - 7 days a week, day or night. All you need to do is connect the relevant accounts via the CenttripNow network.

To accept a CenttripNow invitation -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/HtpSRcWvc0/1%20%2853%29.png (1 (53))

Sign into your Centtrip account and click Add Recipients.
Click the ADD CENTTRIPNOW button.
Submit the unique invitation code
Remember to share your own code with anyone you would like to send instant payments to.

Don't yet have a Centtrip account?

You can apply for a Centtrip account securely online.

What are the benefits of a Centtip account?

Manage all your deposits, inflows, payments, expenses and foreign exchange in 15 major currencies from a single account, wherever you are.

Deposit and manage 15 major currencies in unlimited amounts
Make domestic and international payments in seconds
Send or receive free, instant payments from accounts in your CenttripNow network
Enoy the highest prepaid card balances and spend limits with the Centtrip card
Move funds between accounts and cards, instantly and securely
Create separate cost centres, with tiered permissions and budgets
Convert all major currencies at live-market rates
Generate tailored, real-time, anytime reports to keep track of spend
Integrate with your accounting and finance systems

TELL ME MORE