What are the additional validation requirements for payment recipients?

From 01/02/2024 onward, additional validation requirements will apply to your Centtrip payment recipients, to ensure greater accuracy and enhanced security around your transactions.

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What does the card status "issued not active" mean?

The 'issued not active' card status means the Centtrip card hasn't been activated yet.

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Can I use my card to make contactless payments?

Yes. The Centtrip card supports contactless payments.

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How do I access my Centtrip dashboard?

After signing into your desktop account, click the Centtrip logo to visit your dashboard

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How do I view expenses which are missing receipts?

Apply a quick filter to show any expenses which do not yet have a receipt attached.

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How do I view cardholder expenses which are ready to reconcile?

Filter on transactions which have a receipt attached to easily find expenses that are ready to reconcile

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.