Q: How do I complete my batch recipient upload template?

When completing your 'RecipientUploadTemplate' , each recipient must occupy one row and all relevant fields must be filled accordingly. Information on how and which fields to complete is provided below: Mandatory Fields Which bank account details are required? In the table below, reference the Beneficiary Bank Location and the Payment Currency to determine which two out of the six bank detail fields are required for each recipient. You can leave the other fields blank. Hints and tips If you can't see the country/currency combination you need and aren't sure which bank details you need to provide, visit the main Recipient tab of your account and select the required currency and country - the necessary fields will be displayed there. The ‘Override’ field can be used to update the details of an existing beneficiary; enter ‘Y’ into the row and the recipient (with the same nickname) will be updated accordingly.

Question 1

How do I complete my batch recipient upload template?

Accepted Answer

When completing your 'RecipientUploadTemplate', each recipient must occupy one row and all relevant fields must be filled accordingly. Information on how and which fields to complete is provided below:

Mandatory Fields

Which bank account details are required?

In the table below, reference the Beneficiary Bank Location and the Payment Currency to determine which two out of the six bank detail fields are required for each recipient. You can leave the other fields blank.

Hints and tips

If you can't see the country/currency combination you need and aren't sure which bank details you need to provide, visit the main Recipient tab of your account and select the required currency and country - the necessary fields will be displayed there.
The ‘Override’ field can be used to update the details of an existing beneficiary; enter ‘Y’ into the row and the recipient (with the same nickname) will be updated accordingly.

Question 2

How do I view closed or expired cards in my account?

Accepted Answer

If some of your Centtrip cards have been closed or have expired, these may be hidden from your account dashboard and the reports you run. This is designed to help keep your account clear and easy to manage.

However, you can make a quick change in your account settings to unhide them.

Unhide closed and expired cards:

Sign into your Centtrip account here
Hover over your name in the top-right of the screen
Select 'Settings' from the dropdown menu
Switch 'View closed and expired cards' to 'Yes'
Click 'MODIFY' to save your changes

You can now return to your account dashboard by clicking the Centtrip logo, and all closed and expired cards will now be visible.

View our guide on how to run a report on multiple cards and currencies.

Question 3

How can I report on multiple cards and currencies?

Accepted Answer

Your Centtrip account enables you to run tailored transaction reports comprising multiple cards and currencies, over as long a time period as required. Instantly report on all cards linked to your account, or individually select the cards you would like to include.

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Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.
Individually select the cards to include in your report by clicking the icons next to the relevant cardholder names, or instantly select all using the icon at the top.
Depending on your preference, choose either 'EXPORT XLS' or 'EXPORT PDF'. To include expense receipts in your report, select the PDF format.
Enter a date range of your choice and if you selected PDF format, tick ‘Include Images’ to add the receipts before exporting.
Your report will take a moment to generate and download automatically to your browser.

Hints and tips

Read this quick guide on how to view closed and expired cards
Use this feature when you need to report on cards for a team or department, reconcile cards which are no longer required, or to check whether receipts have been submitted for a particular timeframe.
Click the table headers to sort by that field and use 'SEARCH' to instantly find the card(s) you are looking for.
Choose 'EXPORT PDF' and tick 'Include Images' to include receipts in your report.
Click 'RESET' to unselect all cards.
Access your account dashboard any time by clicking the Centtrip logo.

Question 4

Why has an €8 fee been taken from my Euro payment?

Accepted Answer

Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent.

This charge is not taken by Centtrip and is unfortunately outside of our control.

SEPA payments are not affected by this charge.

Question 5

Why could my foreign exchange (FX) rate change after booking a conversion?

Accepted Answer

All rates that are offered when you request a quote through your Centtrip account are real-time rates based on the live foreign exchange market.

This means that they are subject to change as the market moves and on occasion, the actual rate at which your currency is purchased may be slightly different to the rate that was shown at point of booking your conversion.

This change is reflective of the market at that time and can affect you either positively or negatively.

Question 6

How can my auditor request information about my account?

Accepted Answer

Since 26 February 2021, we've used Confirmation to improve our efficiency and security when handling audit requests.

Confirmation is a commonly used information sharing tool that ensures only approved auditors can receive sensitive information about Centtrip accounts as part of an audit.

How does this affect me?

We've notified any auditors and Centtrip account holders who've contacted us requesting audit information in the past to let them know to send us requests via Confirmation in future.

We no longer accept mailed, emailed and faxed audit confirmation requests. Instead, only audit confirmations requested through Confirmation.com will be completed.

Auditors not already registered with Confirmation.com can do so via their website.

Question 7

What can I do from my account dashboard?

Accepted Answer

Your Centtrip dashboard is the first page you will see after signing into your desktop account. Your dashboard provides a real-time overview of all of your account and card balances in each currency, plus any recent transactions.

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Balances - check the current balances of each currency held on your account and card(s), in real-time. Click any currency balance to view the transaction history.
Pending transactions - view details of any pending transactions, including date, currency, value and transaction type.
Live rates - get direct access to live currency market and quickly set up rate alerts and market orders.

Access all your main account features via the navigation bar:

Load Account - Before you can begin making the most of your account benefits, you need to ensure sufficient funds have been loaded.Learn more
Buy Currency - When you need to make a payment or load a card in a currency you don’t hold in your account, you can purchase the required currency at competitive rates within seconds.Learn more
Payments - Make fast, secure and cost-effective payments directly from your account. Pay individually or in batch and schedule payments effortlessly. Learn more
Load Cards - Transfer funds between your account and any associated cards in seconds. Cards can hold funds in up to 15 currencies and be used to make payments online or at point of sale, and to withdraw cash. Learn more
Recipients - View and add to your list of payees and suppliers, either individually or in batch, ready for future payments. Learn more
Transactions - See all your global card and account transactions in real time. Learn more
Reporting - Generate tailored reports and keep track of your card and account expenditure in real time. Learn more

Question 8

Can I access more than one account from the Centtrip app?

Accepted Answer

Follow these steps to access more than one account from the Centtrip app:

Log in to the app (version 1.10.0 or later).
Select Switch Account.
Select LINK ACCOUNT and follow the prompts.

Hints & Tips

Easily swap between accounts by selecting Switch Account from Centtrip app. The account you're currently logged into will show a filled circle icon.
When using multi-factor authentication to log in to your desktop account, be sure to select the correct account in the Centtrip app before using the code.

Question 9

What does the card status "issued not active"  mean?

Accepted Answer

The 'issued not active' card status means the Centtrip card hasn't been activated yet. For help with this, see our instructions on how to activate your card.

Question 10

Why is my account still visible when I have signed out?

Accepted Answer

This is because your device is still linked to your account.

To unlink your device from your account:

Select the account
Log in using your credentials
Select Two-factor Authentication
Select Unlink Device
Sign out and the device will be unlinked from your account