Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent. This charge is not taken by Centtrip and is unfortunately outside of our control
All payments sent to your Centtrip account must be sent from a specified account in the same name as the Centtrip account holder. If you would like to receive a third party payment to your Centtrip account, please speak to us before the payment is made.
In preparation for the end of the Brexit transition phase, the bank details used for loading your Centtrip account will change on the 17th of December 2020.
If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.
Information on our accepted payments methods is available here
All rates that are offered when you request a quote through your Centtrip account are based on the live FX market and are subject to change as the market moves.
We use Confirmation.com to manage audit requests from clients and auditors ensuring information is provided efficiently and securely to only those authorised to receive it.
Your Centtrip dashboard provides a real-time overview of your account and card balances and transactions, and enables you to access all your main account features.
Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.
You can find and track live market rates on your Centtrip app or desktop account.
We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.
