Q: Can I order spare or emergency cards?

Yes you can! Simply visit Manage Cards to place a card order in the usual way. Enter SPARE ONE , TWO , THREE , or EMERGENCY ONE , TWO , THREE etc. (whatever you prefer) as the card names, and use placeholder details (such as your own) for the email address, mobile number and date of birth fields - you'll be able to change these later. Keep your cards safe and secure until required. When ready, use the Reassign Card feature to instantly assign cards to a new or existing user, and update the associated email, mobile and date of birth. This will enable the new user to reset the password, sign into the app and activate the card. Please note - you will be unable to change the emboss name on the card.

Question 1

What currencies can I manage with my Centtrip account?

Accepted Answer

You can hold and manage 15 currencies on your Centtrip account and cards.

Payments can also be made in a further 16 currencies, by converting funds from the Buy Currency tab of your account, and selecting the external bank account for onward payment. Please see below for more details on how currencies can be held and managed.

Adding currencies to your account

You can add currencies not currently shown in your Centtrip account dashboard by clicking 'Add Currencies':

Question 2

What should I do if I notice a fraudulent transaction on my account?

Accepted Answer

If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.

Fraudulent Transaction Process:

1. Lock your card(s) immediately to prevent any further transactions.

2. Contact your Administrator to transfer remaining card funds back to your Centtrip account, by choosing 'Card to Account' as the transfer direction.

3. Administrators can also order replacements cards, which should arrive within 14 working days.

4. Complete our Transaction Dispute Form and return this via email, along with the relevant supporting documentation - this will be specified in the claim form.

5. Once we receive your claim, you should receive a response within 45 working days. If successful, a chargeback credit will be applied to your new card.

Please note: only 15 transactions can be disputed at any one time, so we would recommend raising the highest 15. A £10 replacement fee will apply to any re-issued cards.

Question 3

What are Corporate Labels and how do I set them up?

Accepted Answer

Corporate Labels are custom to your organisation and can be anything that will assist your accounting processes. Create as many label groups as required and link each individual label to alternative values, such as accounting or tax codes, for easy mapping.

Once set up, Corporate Labels can be attached to card and cash transactions instantly, either by cardholders within the Centtrip app, or by Administrators via the expenses dashboard.

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You can even specify which label groups will be visible to cardholders, allowing you to create separate codes for administrative purposes verus expense submission.

How to create Corporate Labels

Watch 2-minute video -

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Or, follow these steps -

Step 1)

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From your expenses dashboard, visit the CORPORATE LABELS and then click Add label group.

Step 2)

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Enter a name for your first label group and click Add'. As an example, you may want a group for Expense Type, Yacht name, Reconciliation Status or Location.

Step 3)

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Switch the SHOW IN APP toggle to green if you want cardholders to be able to add your pre-set labels to their expenses via the app.

Step 4)

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Click Manage Labels to start adding labels to your label group.

Step 5)

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Enter the name of your first label, e.g. Project 1 and an Alternative Value (optional) and click Add. Repeat this to add your remaining labels to this group. Note - you can also upload labels in batch.

Step 6

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You can now add your corporate labels to transactions via the main EXPENSES screen. Click a transaction and then simply select a label from your corporate label group.

Step 7

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If enabled, cardholders can also attach your preset labels via a quick dropdown in the app. Only the label will visible to cardholders - the alternative value will be stored with the transaction. Share our quick expenses guide with your team.

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How to create labels in batch

Save time by uploading a spreadsheet of labels (and alternative values) into your corporate label groups. You can even export any pre-existing cardholder labels to edit or update and re-upload in batch.

1. Export existing cardholder labels

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Sign in and click to visit 'Manage Expenses'. Then select LABELS from the left hand menu, switch to the Cardholder labels tab and click Download. Edit the downloaded spreadsheet as needed and add alternative values for each label...

2. Import Corporate Labels in batch

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Switch back to the Corporate label groups tab. Locate the group you want to import labels to, or create a new group (see above), then click Import. Follow the complete and upload the label template, or upload your updated cardholder label spreadsheet from the previous step.

Why use Corporate Labels?

Attach instantly - add them to expenses via a dropdown in your desktop account or the app.
Simplified reconciliation - labels can be linked to accounting codes; useful for mapping.
Entirely bespoke - create any custom Label Groups and labels that will assist you.
Improved reporting - add labels to transaction reports and include them in data exports.
Greater accuracy - selecting from your pre-set list of labels means less room for error.

Question 4

How do I lock or unlock a card?

Accepted Answer

Cards can be locked and unlocked instantly via either the Centtrip app or your desktop account. Account Administrators are also able to lock/unlock any of the cards they manage, on behalf of a team member. Once locked, no debits or withdrawals can be made.

Using your desktop account:

Watch 1-minute video -

Follow these steps -

Step 1

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Sign in and click on 'Manage Cards' in the navigation bar.

Step 2

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Use the filters or search-box to locate the card you want to lock or unlock.

Step 3

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Click on a card to open the details panel, and use the Lock/Unlock toggle as required. Once locked, no further transactions or withdrawals can be made. Unlock a card again anytime to use immediately.

Using the Centtrip app:

Watch 1-minute video -

Follow these steps -

Open the Centtrip app and tap the menu icon to open 'SETTINGS'.
Select ‘Lock or Unlock Card’.
Use the slider to instantly lock/unlock the relevant card.

Hints and tips

Question 5

How can I increase my account or card limits?

Accepted Answer

Centtrip accounts and cards are set up with our 'Standard' limits by default. Please contact your Account Manager or Client Support if you would like to request a change to your limits.

You can view our different limits here.

Question 6

Can I order spare or emergency cards?

Accepted Answer

Yes you can! Simply visit Manage Cards to place a card order in the usual way.

Enter SPARE ONE, TWO, THREE, or EMERGENCY ONE, TWO, THREE etc. (whatever you prefer) as the card names, and use placeholder details (such as your own) for the email address, mobile number and date of birth fields - you'll be able to change these later.

Keep your cards safe and secure until required.

When ready, use the Reassign Card feature to instantly assign cards to a new or existing user, and update the associated email, mobile and date of birth. This will enable the new user to reset the password, sign into the app and activate the card.

Please note - you will be unable to change the emboss name on the card.

Question 7

What are Centtrip's standard account and card fees and limits?

Accepted Answer

Standard Fees

* Also subject to payment of any additional delivery and courier related charges.

** These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

Fees will be debited in the base currency of the account/card, or currency equivalent.

Account Fees

Please refer to the Fee Schedule of your Operating Account(s).

Card Limits

All accounts/cards are set up with the 'Standard' limits by default.

* Limits are in GBP, or currency equivalent.

Question 8

What payment methods can I use to load my account or settle an FX trade?

Accepted Answer

Please use one of the accepted payment methods listed below whenever you need to settle an FX trade (booked either via our dealing desk or as a bank-to conversion through your Centtrip account), or to load your Centtrip account.

Important - all payments must be made from an account in the same name as your Centtrip account. Learn more.

Accepted Payment Methods

Faster Payment Service (FPS) - FPS delivers funds within 2 hours, and is available 24 hours a day, 7 days a week. Please check your transfer limit with your bank before use. For amounts above your bank’s FPS limit, you can send a CHAPS transfer for same day-delivery.
CHAPS – CHAPS is a same-day GBP transfer from a UK bank account. Transfers must be made before a certain time to be available in your Centtrip account on the same day. Please check with your bank for times and charges associated with the transfer.
SWIFT – this is the only payment method to send GBP from a non-UK bank account. These transfers can take 1-3 working days to be received into your Centtrip account.
Single Euro Payments Area (SEPA) - SEPA is a pan-European network that allows you to send payments in Euros, provided you’re based within the EU. This can take between 1-2 working days for us to receive cleared funds into your Centtrip account.

Question 9

How do I view my Centtrip transactions?

Accepted Answer

Administrators can run tailored reports via their desktop account, whilst cardholders can benefit from visibility of all their card activity on the go, via the Centtrip app.

Cardholders

Watch Video -

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From the 'TRANSACTIONS' screen, tap on the magnifying glass icon to expand filters.
Press 'Currency'.
Select the currency you would like to view transactions for.

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Administrators

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From the Transactions page, choose either Card Transactions or Account Transactions.
If you select Card Transactions, you’ll be able to pick a particular card.
Choose a currency to show the report in and click SUBMIT. You will now be able to view your transaction report online, or export as a PDF or XLS document.
Click into a transaction line to view more details and related documents, such as receipts.

Hints & Tips

Access 'Transactions' via the navigation bar of your desktop account, or click a particular card or account balance from your Centtrip dashboard to instantly view the last 30 days.
As standard, Centtrip reports will exclude transactions from cards which have been closed. To change this, hover over your name in the top right of your account and select Settings from the dropdown. Change ‘View closed cards’ to ‘Yes’ and click MODIFY.
View transactions for multiple, select cards. Click the Centtrip logo to visit your account homepage and scroll down to the CARD BALANCES section. Select the silhouette icon next to any cards you are interested in and click EXPORT.
Once your report has been generated, you can enter a custom start and end date to view up to a year’s worth of transactions, for the time period of your choice. Alternatively, 5-year reports can be run from the CARD BALANCES section of your account homepage.

Question 10

What kind of payments can I make with Centtrip?

Accepted Answer

Make domestic or international payments without the hefty bank fees or conversion charges. Send individual, ad hoc payments, or make multiple payments in batch, in one or more currencies - with or without FX. Choose whether to send your payments right away, or schedule them for later.

Individual Payments

Use this method when:

You need to make an ad hoc payment to an individual or organisation, domestically or internationally.

TELL ME HOW

Standard Batch Payment

Use this method when:

You plan to pay individuals or organisations which already exist in your Recipients List, and you are confident that the account details are correct and up-to-date.
You already hold the required payment currencies on your account, or intend to convert before payment.

TELL ME HOW

One-Time Batch Payment

Use this method when:

You plan to pay individuals or organisations which either do not exist in your Recipients List, OR, they exist but the account details may be out of date.
You do not need the beneficiary details to be saved following payment, and would like to upload updated account details for any subsequent payments.
You already hold the required payment currencies on your account, or intend to convert before payment.

TELL ME HOW

FX Batch Payment

Use this method when:

You plan to pay individuals or organisations which either do not exist in your Recipients List, OR, they exist but the account details may be out of date.
You do not need the beneficiary details to be saved following payment, and would like to upload updated account details for any subsequent payments.
You do not hold the required payment currencies on your account, and would like Centtrip to automatically calculate the conversions for you.

TELL ME HOW

CenttripNow Payment - free, instant, 24/7.

Use this method when:

You want to transfer funds between your own Centtrip accounts.
You are planning to make a payment to a beneficiary who also a Centtrip account.

TELL ME HOW

Note - all payments are subject to your organisation's approval rules. If you require approval for payments, an administrator will need to grant this before your payment is processed.