How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

How do I complete my batch recipient upload template?

How can I export a list of my current Centtrip cards to review?

You can export a list of all your Centtrip cards from the CARD BALANCES section of your account.

How do UK public holidays affect my Centtrip service?

Where can I find my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

How do I add new users to the account?

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

How do I access my requested reports?

What is a Market Order and how do I set one up?

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you.