My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

How do I access my requested reports?

What is a Market Order and how do I set one up?

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you.

What happens if I do not have sufficient funds for my payment and payment fee?

Why is my quoted exchange rate lower than expected?

What is a card balance alert and how can I set one up?

Ensure a cardholder never runs out of funds

What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

What is a transaction declined alert and how can I set one up?

Ensure a activity never grinds to a halt due to a declined transaction

How do I set alerts for target foreign exchange rates?