How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

Where can I find my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

How do UK public holidays affect my Centtrip service?

How can I export a list of my current Centtrip cards to review?

You can export a list of all your Centtrip cards from the CARD BALANCES section of your account.

How do I make payments in batch?

Making multiple payments in one or more currencies is quick and easy using our batch payments facility.

How do I add payment recipients to my account in batch?

How do I complete my batch recipient upload template?

What is CenttripNow and how can I use it to make instant payments?

CenttripNow allows you to instantaneously transfer funds between Centtrip accounts without incurring any fees.

How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

How can I report on multiple cards and currencies?

Visit the 'Card Balances' section of your account dashboard to run a report comprising multiple cards and all associated currencies, over as longer a period as required.