Why has an €8 fee been taken from my Euro payment?

Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent. This charge is not taken by Centtrip and is unfortunately outside of our control

How do I complete my batch recipient upload template?

How do UK public holidays affect my Centtrip service?

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

What happens if I do not have sufficient funds for my payment and payment fee?

How do I approve payments?

What is a one-time batch payment?

Centtrip's one-time batch payment feature enables you to make one-off payments to multiple recipients

How do I make a one-time batch payment?

How do I make payments to existing recipients in batch?

Making multiple payments in one or more currencies is quick and easy using our batch payments facility.

How can I make a batch payment using CenttripNow

CenttripNow enables you to send and recieve free, instant payments to/from any other Centtrip account. Plus, save time by making CenttripNow payments in batch.