How can my auditor request information about my account?

We use Confirmation.com to manage audit requests from clients and auditors ensuring information is provided efficiently and securely to only those authorised to receive it.

What are your card fees?

View our card fees for corporate and private customers here

fees
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How do I load my cards?

It's quick and easy to load your cards

cards funding
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What can I do from my account dashboard?

Your Centtrip dashboard provides a real-time overview of your account and card balances and transactions, and enables you to access all your main account features.

balances my account
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Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

Where can I see live currency rates?

You can find and track live market rates on your Centtrip app or desktop account.

How do I export reports from Centtrip?

You can create and tailor comprehensive reports for analysis and reconciliation in the reporting tab.

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

atm cards withdrawl
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How do I make payments in batch?

Making multiple payments in one or more currencies is quick and easy using our batch payments facility.