Question 1

How do I load funds into my Centtrip Account?

Accepted Answer

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page.

Watch this 2-minute video:

OR -

Follow 3 quick steps:

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From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account
Note down the account details and payment reference starting with CENT.
Log into the corporate bank account you would like to send funds from and make a transfer using the details you noted. Please note: funds may only be transferred from an account in the same name as your Centtrip account. Click here to learn more.

Hints and tips

Ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays.
The bank account which you transfer funds from must be under the same name as your Centtrip account. If funds are received from a an unknown account, they will be returned. This can take up to x working days.
Please note, the bank details used to load your account were updated on 17 December 2020. Learn more
To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

Question 2

How do I make a one-time batch payment?

Accepted Answer

Upload a single spreadsheet and make a one-time payment to multiple recipients, in one or more currencies, effortlessly. The beneficiaries are not saved in your account, so your Recipients List will remain clear of any beneficiaries you only intend to make a single payment to.

Watch 2-minute video -

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Follow these steps -

[how-tos][figure]Select Send Payments from the navigation bar and then CREATE BATCH.[/figure][figure]Click the UPLOAD button.[/figure][figure]Tick the box labeled 'Create payments for one-time recipients'. [/figure][figure]Download and complete the batch payment template with all necessary fields.[/figure][figure]Follow the on-screen instructions to verify using either an app or email generated code. [/figure][figure]Upload your saved batch payment file and click NEXT.[/figure][figure]Review your batch summary on-screen. If needed, you can remove payments from the batch by selecting them and clicking REMOVE SELECTED.[/figure][figure]By default, the batch name will be the date & time created - you can rename your batch for easier reconciliation.[/figure][figure]Use the dropdown to select whether you would like to send your payments now, or schedule them for a later date. [/figure][figure] Once complete, you can save your batch to edit later, or submit it now. If your payments require approval, your administrator(s) will be notified - you will receive an email confirmation once processed.[/figure][/how-tos]

Question 3

How do I make payments to existing recipients in batch?

Accepted Answer

Make multiple payments in one click using our batch payments facility. Whether you are paying salaries, royalties, bills or invoices, batch functionality allows you to upload a spreadsheet to execute multiple payments in one or more currencies, in a few seconds.

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Visit the ‘Payments’ section of your Centtrip account, click ‘CREATE BATCH’ and then select ‘UPLOAD’.
Select 'Create payments for existing recipients'.
Download our batch payments template by clicking ‘EXCEL TEMPLATE’ or ‘CSV TEMPLATE’.
Enter details of each payment into the template, listing one payment per row. Help on how to do this is available below.
Once complete, save the updated file and upload it by clicking 'PICK A FILE...' from your Centtrip account. (If you have been signed out of your account due to inactivity, simpy follow step 1 above to access the relevant page.)
Once uploaded, you will be notified of any errors so that you can amend and re-upload your batch payment spreadsheet.

How to complete your batch payment template

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Nickname – this must match the nickname that was created for your beneficiary in your Centtrip 'Recipients' list.
Currency – the three-letter code of the currency you would like to send, such as GBP, USD, EUR.
Amount – the numerical amount of the currency you would like to send to the beneficiary.
Reason – add a reason for each payment, for example ‘Payment of Invoice’, ‘Friends or Family’, ‘Salary’.
Reference – enter a reference that will help the beneficiary understand the purpose of the payment, such an invoice number or company name.
Card – (optional) if you would like to make the payment using funds held on an associated Centtrip card, please enter the cardholder ID (a number starting with 20000) of the relevant card. Otherwise, leave this field blank.

Hints and tips

When paying a beneficiary for the first time, you will need to add them to your 'Recipient' list. Click here to learn more.
Ensure the nickname entered into the batch payment template file matches the beneficiary nickname which has been set up in the 'Recipients' section of your account.
For each payment, the currency code must match the currency that was specified for the beneficiary when they were added as a recipient.
The first five fields ('Nickname', 'Currency', 'Amount', 'Reason', 'Reference') of the batch payment template are required. The 'Card' field only needs to be completed if you wish to make the payment using funds held on an associated Centtrip card.

Question 4

What is a foreign exchange spot transaction?

Accepted Answer

A foreign exchange SPOT transaction (or SPOT trade) is an agreement to buy or sell a particular currency pairing for immediate delivery (within 48 hours), at the current exchange rate. The SPOT Rate is the real-time exchange rate between 2 currencies that we can offer at the point of executing the transaction.

You can purchase currency at the spot rate directly within your Centtrip account.

Question 5

How can I manage and order Centtrip cards?

Accepted Answer

Administrators can access the 'Manage Cards' feature within their account. Users with the relevant permissions will also be able to view the 'Order Cards' tab.

Step 1

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Sign in and click on 'Manage Cards' in the navigation bar.

Step 2

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Use the filters or search-box to locate a particular card, and click on the card to open the 'Card details' panel.

Step 3

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Lock/Unlock - use the Lock/Unlock toggle as required. Once locked, no further transactions or withdrawals can be made. Unlock again anytime to use immediately.

Step 4

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Close Card - use this feature if a card is no longer required. Any unused card funds will be automatically transferred back into your Centtrip account.

Step 5

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Reassign Card - assign a generic/unnamed card (eg. 'Spare Card', 'Captain's card', 'Finance team card') to a new nominated user. This will update the email address, date of birth and mobile number associated to the card; these details are required for account and app login.

Step 6

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Order Cards - switch to the 'Order Cards' tab and follow the steps to submit your order. Please note - this feature will only be visible if you have authority to order cards.

Tips for completing your Card Order Form:

Date of birth format: DD/MM/YYYY
Name fields: max 22 chars incl spaces for both first and last name combined, no special characters
Phone number format: please enter the country code first followed by the number. For example 044 for UK, 001 for US.
Cardholder email and date of birth is required for card activation and password reset - please enter these accurately.

View our card fees and limits here

Personal Clients:

We can only issue one card per personal account. If you need a replacement card, please email Client Support.

You can also report your card lost or stolen in the Centtrip app

Tap the three lines in the top right of the home screen.
Select 'Lost or Stolen Card' from the settings menu.
Press 'REPORT YOUR CARD LOST OR STOLEN' at the bottom of the screen.

This will lock your card and notify us that a replacement is required. We'll be in contact with you to confirm the details.

*There is a fee of £10 to replace a lost or stolen card.

Question 6

What is a 'Bank-To' foreign exchange trade?

Accepted Answer

A Bank To foreign exchange trade is where you have booked a currency conversion within your Centtrip account, and chosen to pay using funds from your corporate bank account, rather than your Centtrip account.

This will require you to make a transfer from your corporate account, to the details provided (shown on-screen and in your confirmation email) by the specified date.

Question 7

How do I create a Corporate Super Administrator?

Accepted Answer

When opening a new Corporate Centtrip account, the first user created will be a Corporate Super Administrator (CSA).

To add additional Corporate Super Administrators to your account, please complete our CSA Set-up Form and return this to Centtrip Support. Please note - your completed form must be approved and signed by a company Director.

See also:

Question 8

How do I convert currency?

Accepted Answer

Get direct access to the live currency market via your desktop account and the app. Purchase currency at transparent, competitive rates to send to your Centtrip account, load to your Centtrip card(s) or make a payment .

Using your desktop account

Q: What is a 'Bank-To' foreign exchange trade?

A Bank To foreign exchange trade is where you have booked a currency conversion within your Centtrip account, and chosen to pay using funds from your corporate bank account, rather than your Centtrip account. This will require you to make a transfer from your corporate account, to the details provided (shown on-screen and in your confirmation email) by the specified date.

Watch this 2-minute video:

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Follow these steps:

Select the currency you would like to convert from, and the currency you would like to purchase.
Enter an amount in either the Convert From or Convert To box.
Select how you would like to pay -
- Centtrip Account - use funds held on your Centtrip account;
- Centtrip Card - Use funds from one of your Centtrip cards, or;
- Bank Account - Make a transfer from your corporate bank account
Choose where to send purchased currency -
- Centtrip Account - load it to your Centtrip account;
- Centtrip Card - transfer it to one of your Centtrip cards, or;
- Bank Account - use it to make a payment to one of your recipients.
Click 'GET RATE' to view the live exchange rate and then 'CONFIRM' to complete.

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Get a quick walkthrough:

Sign into your account and then click here for a quick tutorial (you must be signed in first).

Using the Centtrip app

Sign into the app and tap 'Convert Currency'
Choose where you would like to send your purchased currency; 'My Account', 'Recipient', or 'My Card'. Then press 'NEXT'.
Select the currencies you would like to conver from and to, and tap 'NEXT'.
Review the live rate, enter the amount, and press 'NEXT'.

If you are buying currency and want to pay from your bank account, you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled.

Question 9

How do I load or unload my Centtrip cards in batch?

Accepted Answer

Save time by loading (or unloading) multiple cards in batch. You can load different currencies to the same card, or unload cards, all in the same batch. There are two ways to do this:

Create a batch transfer within your account, or;
Complete and upload our batch template (note - this feature may need to be enabled for your account)

Method 1 - Create a batch transfer within your account

Watch 2-minute video:

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Method 2 - Complete and upload a batch template

Get a quick walkthrough:

Sign into your account and then click here to get a quick tutorial. Note: you must be signed in first.

Follow these steps:

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Sign in, visit the 'Load Card' tab and click 'UPLOAD BATCH'. Contact us if you cannot see this option.
Download either the XLS or CSV template provided on-screen and input details of the currencies and cards you want to load/unload:

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Currency – use the dropdown to select the the three-letter code of the currency you would like to transfer.
Direction – select whether to transfer funds to or from the card (back into the account).
Cardholder - enter the cardholder ID (CHID). Don't know the CHIDs? Run this report.
Amount - enter the value you want to load/unload for that currency.
If you want to load multiple currencies for the same card, please enter each currency onto an individual row.

Revisit the same 'UPLOAD BATCH' page of your Centtrip account, click 'CHOOSE A FILE...' and upload your saved template.
You will receive an email confirmation once your file has been processed (this can take up to 30 minutes).
Review the confirmation summary - any loads marked as 'Failed' will need to be reviewed, corrected and re-uploaded. All others have been successfully processed, so please do not re-upload these.

Why have some of my loads failed?

The most common reason for a failed card load is an incorrect Cardholder ID (CHID) in your submitted template. This may be a simple typo, but can also often occur if a card has been replaced and the old CHID has been entered. Please run this report to check the CHID, update your template and resubmit the failed row(s).

Question 10

How do I load/unload my cards?

Accepted Answer

You can transfer funds from account to card, or back again, in seconds. You can also load multiple cards and currencies in batch. Remember, you still need to activate your card before use.

Using your desktop account:

Watch this 1-minute video:

Take the guided tour:

Sign into your account via your desktop and then click here for a quick tutorial (You must be signed in first).