What happens if I do not have sufficient funds for my payment and payment fee?

Why is my quoted exchange rate lower than expected?

What is a card balance alert and how can I set one up?

Ensure a cardholder never runs out of funds

What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

What is a transaction declined alert and how can I set one up?

Ensure a activity never grinds to a halt due to a declined transaction

How do I set alerts for target foreign exchange rates?

How do I submit an application to open a Centtrip account on behalf of another organisation?

You can submit applications on behalf of another organisation, easily and securely via our online portal.

Why are the bank details for loading my Centtrip account not in my name?

How do I add a new recipient (payee)?

To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.

Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account