What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

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What is a transaction declined alert and how can I set one up?

Ensure a activity never grinds to a halt due to a declined transaction

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What currencies can I manage with my Centtrip account?

Your Centtrip account can hold and manage 15 currencies, including: British Pound, Euro, US Dollar, Australian Dollar, Canadian Dollar, Swiss Franc, Danish Krone, Hong Kong Dollar, Israeli Shekel, Japanese Yen, New Zealand Dollar, Norwegian Krone, Polish Zloty, Swedish Krona and South African Rand.

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What is a Market Order and how do I set one up?

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you.

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My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.