What is a transaction declined alert and how can I set one up?

Ensure a activity never grinds to a halt due to a declined transaction

How do I set alerts for target foreign exchange rates?

How do I update my mobile number?

Your mobile number can be updated instantly within account settings

What is a Market Order and how do I set one up?

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you.

Where can I find out more about Centtrip’s standard Payment Fees?

What happens if I do not have sufficient funds for my payment and payment fee?

Why is my quoted exchange rate lower than expected?

How do I access my requested reports?

How do I add new users to the account?

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.