How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

How do I reset my password?

Where can I find my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

How do I check my balances and transactions in the app?

Where can I find out more about Centtrip’s Inactivity Fees?

Where can I find out more about the Payment and Inactivity Fees?

How do UK public holidays affect my Centtrip service?

How can I export a list of my current Centtrip cards to review?

You can export a list of all your Centtrip cards from the CARD BALANCES section of your account.

How can I check my account fees?