What is a transaction declined alert and how can I set one up?

Receive an instant notification if the there is a declined transaction for a specified card. Alerts can be sent to any combination of the following, dependent on your preferences:

  • Administrators, via email
  • The cardholder, via email
  • The cardholder, via SMS

View our guide on how to set up alerts

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We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.